When you order electricity for your home, you don’t first contact the manager at the power plant. Complex purchases – like ordering electricity – need to be made simple for consumers. So why is getting help from IT so hard?
How can your IT business simplify the buying process for your customers, while increasing efficiency and consumer satisfaction?
Creating a service catalog not only defines your business’s reputation, but also outlines standards and expectations for employees and customers, and reduces error. Catalogs help customers and users quickly identify the services they require, and also help organizations recognize and manage key services that support business processes.
Learn the do’s and don’ts of creating a service catalog and attend the free BrightTalk presentation entitled “How Service Catalogs Make IT a Better Enterprise Business Partner”. This free webinar, scheduled for Thursday, April 10 at 10:00 a.m. PDT, is by David Bogan, a former CIO and leading IT management consultant and will provide the strategy and tactics to help you build a successful service catalog and better manage your IT business.
Bogan has more than 30 years of experience in technology consulting, IT transformation and IT management, including CIO and CTO roles. He is an accomplished leader and change agent, weaving strategic vision and a practical delivery approach to his projects and engagements.
Click here to register.