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Category Archives: Top 20

Top 10 vRealize Log Insight articles for February 2017

Here is our Top 10 vRealize Log Insight articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Update sequence for vSphere 6.5 and its compatible VMware products
  2. FAQ: Log Insight for vCenter Server
  3. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  4. Agents are unable to pull configuration or push events to a vRealize Log Insight cluster 4.0
  5. Changing internal configuration options in VMware vRealize Log Insight
  6. Downloading Export Event Results, Export Chart Data, Export Content Pack, and Export Support Bundle fails in Log Insight 3.3.x
  7. vRealize Log Insight for NSX FAQ
  8. Disabling RC4 Cipher on vRealize Log Insight (vRLI) versions prior to 3.3
  9. Custom Active Directory configuration for VMware vRealize Log Insight
  10. Important information before upgrading to vSphere 6.0

Top 20 Horizon View articles for February 2017

Here is our Top 20 Horizon View articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Collecting VMware Horizon View logs and diagnostic information
  2. Provisioning or recomposing a linked clone desktop pool fails
  3. VMware View ports and network connectivity requirements
  4. Using Microsoft Certreq to generate signed SSL certificates in VMware Horizon View
  5. Restart order of the View environment to clear ADLDS (ADAM) synchronization in Horizon View
  6. Removing invalid linked clone entries automatically using the ViewDBChk tool in VMware Horizon View 5.3 and later versions
  7. Licensing VMware View 4.x, 5.x and 6.x
  8. Performing an end-to-end backup and restore for VMware View Manager
  9. Administration dashboard in VMware Horizon View reports the error: Server’s certificate cannot be checked
  10. Recommended restart cycle of the VMware Horizon View environment
  11. Virtual machine application runs slower than expected in ESXi
  12. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers
  13. Configuring security protocols on components to connect the View Client with desktops
  14. Provisioning View desktops fails due to customization timeout errors
  15. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in
  16. Connecting to the View ADAM Database
  17. Confirming that the userinit string is configured properly
  18. Creating or recomposing a pool fails with error: Invalid value for parameter dgid passed to view composer function
  19. The View virtual machine is not accessible and the View Administration console shows the virtual machine status as Already Used
  20. Finding and removing unused replica virtual machines in the VMware Horizon View

Top 20 vRealize Operations Manager articles for February 2017

Here is our Top 20 vRealize Operations Manager articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Resetting the Administrator password in vRealize Operations Manager 5.x and 6.x
  2. vRealize Operations Manager Sizing Guidelines
  3. vRealize Operations Manager 6.1, 6.2, and 6.2.1 Sizing Guidelines
  4. Collecting diagnostic information from vRealize Operations Manager 6.x
  5. After upgrading to vRealize Operations Manager 6.4 Objects show no Collection Status
  6. How to reset the root password in VMware vRealize Operations Manager
  7. Adding additional storage to vCenter Operations Manager Analytics or UI virtual machine
  8. Enabling SSH access in vRealize Operations Manager 6.x
  9. Missing data in VMware vRealize Operations Manager 6.1 reports
  10. Support statement for vRealize Operations Manager 6.x upgrades
  11. Replacing or repairing VMware vSphere solution dashboards in VMware vRealize Operations Manager 6.x
  12. Cluster fails to initialize during upgrade In vRealize Operations Manager 6.1 and later
  13. Historical data is lost in VMware vRealize Operations Manager 6.1
  14. Removing a solution from VMware vRealize Operations Manager 6.x
  15. How to change the IP address of a vRealize Operations Manager 6.1 or Up Node in a Multiple-Node Cluster
  16. How to manually change the status of the node or the cluster in vRealize Operations Manager 6.x
  17. Understanding Feature Accommodation between VMware vSphere 6.0 and 6.5 and vRealize Operations 5.8.x and 6.0.1
  18. After cancelling the selected alerts in VMware vRealize Operations Manager 6.0.x, one or more of the selected alerts remain
  19. vRealize Operations Manager 6.4 Sizing Guidelines
  20. vRealize Operations Manager 6.x fails to accept and apply Custom CA Certificate

Top 20 vRealize Automation articles for February 2017

Here is our Top 20 vRealize Automation articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. How to backup or export embedded Postgres DB from vRealize Automation appliance
  2. Repairing or updating the trust between all components within vRealize Automation 6.x environment
  3. Removing a virtual machine from vRealize Automation 7.x using Cloud Client
  4. After the vRA update, Infrastructure tab fails with 401 Error
  5. Unable to add Active Directory users or groups to vCenter Server Appliance or vRealize Automation permissions
  6. Logging in to a tenant with verified administrator credentials or user credentials fails in vRA 6.2.x
  7. How to use JXplorer to update the LDAP string for an identity source for vRA 6.0.x, 6.1.x
  8. “Extensibility consumer error(20999) – TypeError: Cannot call method “createAdvancedDesignerClient” error in vRA 7.1
  9. Changing the VMware vRealize Automation IaaS service account or updating the vRealize Automation IaaS service account password
  10. How to remove a virtual machine from Management in vRA or vCAC
  11. Setting the Kerberos token size for vRealize Automation deployments
  12. Unable to retrieve over 100 machines in vRO workflow or vRA UI/API call
  13. Unable to create XaaS resource actions as ‘Shared’ or change the icon in vRA 7.2
  14. Automated upgrade of IaaS components using new Upgrade Shell Script fails in vRA 7.2
  15. Connection between VMware vRealize Automation and embedded vRealize Orchestrator fails with the error: Cannot connect to Orchestrator server
  16. Troubleshooting 404 and 401 errors in vRA 6.x by validating component configuration
  17. Identity Provider (IDP) connectors are missing in vRealize Automation
  18. Unable to generate CSV file to import virtual machines in vRA 7.x
  19. Logging in to tenant fails after adding authenticated proxy config in VAMI in vRealize Automation 7.x
  20. Multi-Machine Blueprint Reported as Partially Succeeded But All the Components Provisioned Correctly

Top 20 vSAN articles for February 2017

Here is our Top 20 vSAN articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware vSAN 6.0 Requirements
  2. Update sequence for vSphere 6.5 and its compatible VMware products
  3. Component metadata health check fails with invalid state error
  4. Required vSAN and ESXi configuration for controllers based on the LSI 3108 chipset
  5. FAQ: Support statement for 512e and 4K Native drives for VMware vSphere and vSAN
  6. vSAN upgrade requirements
  7. vSAN 6.2 increase in used disk space with All-Flash and Deduplication
  8. vSAN APD message that can be safely ignored: Unable to register file system <UUID> for APD timeout notifications: Inappropriate ioctl for device
  9. VMware vSAN in cluster XXX in datacenter YYY does not have capacity
  10. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  11. How to format vSAN Disk Groups with a legacy format version
  12. vSAN 6.2 hybrid disk group performance degradation
  13. How to use and interpret performance statistics collected using vSAN Observer
  14. “Virtual SAN Disk Balance” warning alarm during vSAN health check
  15. vSAN memory or SSD congestion reached threshold limit
  16. Recommended settings for RAID0 logical volumes on certain 6G LSI based RAID vSAN
  17. Adding additional hosts to an existing vSAN cluster
  18. VMware vSAN 6.x health plug-in fails to load with the error: Unexpected status code: 400
  19. vSAN Health Service – Cluster – Disk format version
  20. vSAN 6.1/5.5 Update 3 Disk Groups show as Unmounted in the vSphere Web Client (DDH)

Top 20 NSX articles for February 2017

Here is our Top 20 NSX articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Update sequence for vSphere 6.5 and its compatible VMware products
  2. Network ports required to access vCenter Server, ESXi, and ESX hosts
  3. Licensing NSX for vSphere 6.x
  4. Product offerings for VMware NSX for vSphere 6.2.x and 6.3.x
  5. Registering NSX Manager to Lookup Service with External Platform Service Controller (PSC) fails with the error: server certificate chain not verified
  6. Troubleshooting vShield Endpoint / NSX Guest Introspection
  7. Understanding and troubleshooting Message Bus in VMware NSX for vSphere 6.x
  8. NSX is unavailable from the vSphere Web Client Plug-in
  9. Build numbers and versions of VMware NSX for vSphere
  10. Deleting the duplicate EAM agency in NSX for vSphere 6.x
  11. Troubleshooting vSphere ESX Agent Manager (EAM) with NSX
  12. “Failed to restore PF state : Limit exceeded” error after NSX upgrade
  13. Troubleshooting NSX for vSphere 6.x Controllers
  14. After adding firewall rules in VMware NSX Manager for vSphere 6.0.x and 6.1.x, publishing takes a long time to load and fails with the error: Keystore Properties not found
  15. OSPF adjacencies are deleted with MD5 authentication after NSX Edge HA failover
  16. ESXi host fails with purple diagnostic screen in NSX environment
  17. Securing VMware NSX for vSphere 6.0 CLI User Accounts and Privileged mode
  18. How to collect USVM logs in NSX for vSphere 6.x Guest Introspection
  19. Storage vMotion of NSX Edge Appliances
  20. Installing Guest Introspection Service fails on NSX

Top 20 ESXi articles for February 2017

Here is our Top 20 ESXi articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Licensing ESXi 6.x and vCenter Server 6.x
  2. Licensing ESXi 5.x and vCenter Server 5.x
  3. Downloading and licensing vSphere Hypervisor (ESXi 6.x)
  4. Uploading diagnostic information for VMware using FTP
  5. Correlating build numbers and versions of VMware products
  6. Purging old data from the database used by vCenter Server
  7. Using the VMware Knowledge Base
  8. Build numbers and versions of VMware ESXi/ESX
  9. Collecting diagnostic information for VMware ESX/ESXi
  10. ESXi host fails with PSOD when using Intel Xeon Processor E5 v4, E7 v4, and D-1500 families
  11. Restarting the Management agents in ESXi
  12. Investigating virtual machine file locks on ESXi
  13. “esxcli software vib” commands to patch an ESXi 5.x/6.x host
  14. /storage/log directory is full in vCenter Server Appliance 6.0
  15. Increasing the disk space for the VMware vCenter Server Appliance in vSphere 6.0
  16. Upgrading vCenter Server from version 5.5 to 6.0 update 2a fails
  17. Determining Network/Storage firmware and driver version in ESXi 4.x and later
  18. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  19. Recreating a missing virtual machine disk descriptor file
  20. ESXi 5.x with E1000e adapter fails with purple diagnostic screen

Top 20 vCenter Server articles for February 2017

Here is our Top 20 vCenter Server articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Licensing ESXi 5.x and vCenter Server 5.x
  2. Product offerings for vSphere 6.x
  3. Uploading diagnostic information for VMware using FTP
  4. Correlating build numbers and versions of VMware products
  5. Purging old data from the database used by vCenter Server
  6. Using the VMware Knowledge Base
  7. Build numbers and versions of VMware vCenter Server
  8. Investigating virtual machine file locks on ESXi
  9. Uploading diagnostic information for VMware through the Secure FTP portal
  10. /storage/log directory is full in vCenter Server Appliance 6.0
  11. Increasing the disk space for the VMware vCenter Server Appliance in vSphere 6.0
  12. Upgrading vCenter Server from version 5.5 to 6.0 update 2a fails
  13. How to License VMware Products
  14. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  15. Support Contracts FAQs
  16. Unable to log in to the root account of vCenter Server Appliance
  17. “fsck failed” error when starting vCenter Server Appliance
  18. Best practices for upgrading to vCenter Server 6.5
  19. vmware-dataservice-sca and vsphere-client status change from green to yellow
  20. How to consolidate snapshots in vSphere 5.x/6.x

Top 20 vRealize Operations Manager articles for December 2016

Top 20Here is our Top 20 vRealize Operations Manager articles list for December 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. vRealize Operations Manager 6.1, 6.2, and 6.2.1 Sizing Guidelines
  2. Adding additional storage to vCenter Operations Manager Analytics or UI virtual machine
  3. After cancelling the selected alerts in VMware vRealize Operations Manager 6.0.x, one or more of the selected alerts remain
  4. Optimization of vRealize Operations Manager generated capacity planning metrics in 6.3
  5. vRealize Operations Manager 6.0.1, 6.0.2, and 6.0.3 Sizing Guidelines
  6. How to manually change the status of the node or the cluster in vRealize Operations Manager 6.x
  7. Cassandra service in VMware vRealize Operations Manager 6.1 and 6.2 fails with the error: Connection refused
  8. vSphere 6.x tags are not populated in vRealize Operations Manager 6.x
  9. After upgrading to vRealize Operations Manager 6.4 Objects show no Collection Status
  10. Performing a side-by-side upgrade of a VMware vRealize Operations 5.x Appliance to vRealize Operations Manager 6.0.x
  11. vRealize Operations Manager Sizing Guidelines
  12. Enabling SSH access in vRealize Operations Manager 6.x
  13. How to change a node hostname in vRealize Operations Manager vApp based cluster
  14. Manually removing a node from the VMware vRealize Operations Manager 6.x cluster
  15. Removing a solution from VMware vRealize Operations Manager 6.x
  16. Changing the IP address on a VMware vRealize Operations Manager single-node deployment
  17. An adapter instance of type vRealizeOpsMgrAPI is present on all VMware vRealize Operations Manager nodes
  18. Log in to the Admin or Product UI of VMware vRealize Operations Manager 6.x as admin fails with the error: Incorrect User name/Password
  19. VMware vRealize Operations Manager for Horizon 6.2 Broker Agent fails to pair with the Horizon adapter
  20. Node status reports as Waiting for Analytics in vRealize Operations Manager 6.x

Top 20 vRealize Automation articles for December 2016

Top 20Here is our Top 20 vRealize Automation (vRA) articles list for December 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. How to remove a virtual machine from Management in vRA or vCAC
  2. vRA appliance runs out of disk space
  3. Removing a virtual machine from vRealize Automation 7.x using Cloud Client
  4. Various tasks fail while calling stored procedures with errors: “Error executing query usp_”
  5. Error ‘Unable to authenticate user. Please try again’ when logging to vRA 6.2.x VAMI page
  6. Troubleshooting 404 and 401 errors in vRA 6.x by validating component configuration
  7. Confirming and bench testing MSDTC communication for vRA
  8. vRA 7.x services fail when modifying the vIDM database
  9. Directory sync in vRA 7.x fails with error ‘Connector Communication failed with Response’
  10. Provisioning a machine in VMware vRealize Automation fails with the error: CloneVM : Sequence contains no matching element
  11. Renaming the VMware vSphere Cluster used in a VMware vRealize Automation environment
  12. Joining the VMWare vCenter Server Appliance or VMware vRealize Automation Identity Appliance to a domain fails with the error: Error trying to join AD, error code [31]
  13. Using the VMware vRealize Production Test Tool to validate and test your vRealize Automation configuration
  14. vRA 7.0 installation wizard prerequisite checker halts on error: “Waiting for host to trigger a restart”
  15. Error ‘BadCredentialsException’ when connecting to the embedded vRO instance on a clustered or HA distribution of vRA 7.0
  16. After the vRA update, Infrastructure tab fails with 401 Error
  17. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  18. Logging in to embedded vRealize Orchestrator fails
  19. ASD day 2 action is executed on the wrong VM in vRA
  20. How to move the vRA SQL database to a new server