New within Skyline Advisor is the ability to configure email notification preferences. Similar to the new features within Skyline Collector, the ability to be notified by email has been a popular customer feature request. Customers can now be notified of important Skyline events without logging in to Skyline Advisor. Email Notification Preferences Customers can Read more...
Today, we are announcing the availability of Skyline Collector 2.2. Skyline Collector 2.2 delivers two features frequently requested by customers. The first is the ability to modify the root password expiration. The second allows customers to use their own web server certificates for securing the connection from the Skyline Collector user interface and the customer’s Read more...
On August 26th, 2019, at VMworld US, we announced a new and improved Premier Support offering. We streamlined our Premier Support services into a new single offering, called VMware Premier SupportTM. This will enable VMware to give customers the “white glove” experience, the best in customer care that VMware offers, accelerating outcomes for customers business Read more...
We are excited to share that 4,000 customers have adopted Skyline, and are receiving proactive support from VMware. Skyline’s hyper-growth is fueled by customers wanting a more proactive and predictive experience that helps them focus on innovation by avoiding problems. Since launching Skyline in early 2018, it has become one of VMware’s largest cloud services, Read more...
Our customers file support cases every day in My VMware. Many would agree that it is not a pleasant experience. Customer feedback is that it takes too long and there are too many steps. The drop downs around issue type are too complicated. They constantly repeat information that VMware should already know. There no control Read more...
