The 4 Tenets of a Successful Support Partnership

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By Dave Porta, Support Account Manager, VMware Premier Services   Do you know an organization that does not desire to have a strong partnership relationship with their vendors?  In my experience, every customer I have engaged with wants to build this type of relationship, and for some reason, it seems to be an elusive endeavor Read more...

Efficiently uploading files to VMware Support

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By Fred Giroux, Senior Support Account Manager, VMware Premier Services   You probably already know about the FTP or SFTP ways of uploading files to VMware Support, and most likely have faced challenges when uploading large files and found it is not very fast because of limitations in the FTP protocol. This is not to Read more...

Skyline is the Future

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By Russ Swan, Support Account Manager, VMware Premier Services   Skyline proactive support helps you avoid problems before they occur and reduces the time spent on resolving active support requests. With just a few clicks, you can increase team productivity and the overall reliability of your VMware environments.   Do you want proactive information about Read more...

VMware Premier Support Response to COVID-19

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By Fred Giroux, Senior Support Account Manager, VMware Premier Services   This article is to share the steps VMware Premier Support is taking in response to the COVID-19 outbreak.  We understand these are challenging times and want to reassure you that we are here to support you for all your VMware technical support needs.   Read more...

What is a Support Account Manager (SAM)?

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By Fred Giroux, Senior Support Account Manager, VMware Premier Services   Welcome to our first SAM blog! As trusted advisors, SAMs are responsible for driving a customer’s overall support experience and are part of the VMware Global Support organization, more specifically the Premier Support team (formerly known as Mission Critical Support or MCS). Premier Support Read more...