Home > Blogs > Support Insider

Top 20 ESXi articles for December 2016

Top 20Here is our Top 20 ESXi articles list for December 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Product offerings for vSphere 6.x
  2. Uploading diagnostic information for VMware using FTP
  3. How to purchase and file Pay Per Incident support for VMware products
  4. Downloading and licensing vSphere Hypervisor (ESXi 6.x)
  5. Uploading diagnostic information for VMware through the Secure FTP portal
  6. Downloading, licensing, and using VMware products
  7. Using the VMware Knowledge Base
  8. Support Contracts FAQs
  9. ESXi host fails with PSOD when using Intel Xeon Processor E5 v4, E7 v4, and D-1500 families
  10. Snapshot removal task stops at 99% in ESXi/ESX
  11. How to consolidate snapshots in vSphere 5.x/6.x
  12. Unable to power off the virtual machine in an ESXi host
  13. “esxcli software vib” commands to patch an ESXi 5.x/6.x host
  14. Creating a persistent scratch location for ESXi 4.x/5.x/6.x
  15. Determining Network/Storage firmware and driver version in ESXi 4.x and later
  16. Unable to delete the virtual machine snapshots
  17. Investigating virtual machine file locks on ESXi
  18. How to unmount a LUN or detach a datastore device from ESXi hosts
  19. ESXi 5.x with E1000e adapter fails with purple diagnostic screen
  20. Recreating a missing virtual machine disk descriptor file

New KB articles published for week ending 01/03/17

VMware Horizon
Cannot reconnect to allocated View Desktop when using USB redirection (2148409)
Date Published: 12/28/2016

VMware Horizon Air Hybrid-Mode
When you use the maximum number of DHCP addresses available, the system improperly reports capacity (2146068)
Date Published: 12/31/2016

VMware Integrated OpenStack
VMware Integrated OpenStack new instance fail to get DHCP when using a new NSX Edge (2148198)
Date Published: 12/29/2016
Configuring and troubleshooting Load Balancing as a Service in Integrated Openstack 3.0 (2147657)
Date Published: 12/28/2016

VMware vCenter Server
cloud.uuid remains in the cloned vmx file after cloning the vCloud Director system (2146488)
Date Published: 12/30/2016
Error “503 Service Unavailable” when vCenter Server installed on Windows Server 2016 (2148380)
Date Published: 12/26/2016

VMware vCenter Site Recovery Manager
SRM service fails with the error: The multi-part identifier “TMP.mo_id” could not be bound (2148245)
Date Published: 12/29/2016

VMware vCloud Director for Service Provider
Logging in to vCloud Director using LDAP with Kerberos fails (2147599)
Date Published: 12/28/2016

VMware vRealize Business for Cloud Standard
vRealize Business cost calculation is in red due to a snapshot creation failure (2145614)
Date Published: 12/30/2016

VMware vRealize Code Stream
vRealize Code Stream 2.2 Hot Fix 1 (2148339)
Date Published: 1/1/2017

VMware vRealize Configuration Manager
Error “An error occurred on the server when processing the URL. Please contact the system administrator” or “500 Internal Server Error” when adding or editing a scheduled job in vRealize Configuration Manager (2145430)
Date Published: 12/29/2016

VMware vRealize Log Insight
vCenter Server events tasks and alarms does not work in vRealize Log Insight 3.6 (2147868)
Date Published: 12/26/2016

VMware vRealize Orchestrator
How to enable remote debugging for workflow execution with vRO/ vRO smart client (2148402)
Date Published: 12/29/2016

VMware vSphere Replication
vSphere Replication takes 24 hours to start after removing a large number of hosts from the environment (2146504)
Date Published: 12/30/2016

 

New KB articles published for week ending 12/24/16

VMware ESXi
Performing a vMotion of a virtual machine fails with the error: Failed to write checkpoint data (offset 75485184, size 16384): Limit exceeded. (2143843)
Date Published: 12/20/2016
VMware ESXi 5.5, Patch Release ESXi550-201612001 (2147788)
Date Published: 12/20/2016
VMware ESXi 5.5, Patch ESXi550-201612401-BG: Updates esx-base (2147789)
Date Published: 12/20/2016
VMware ESXi 5.5, Patch ESXi550-201612402-BG: Updates esx-tboot (2147790)
Date Published: 12/20/2016
VMware ESXi 5.5, Patch ESXi550-201612101-SG: Updates esx-base (2147791)
Date Published: 12/20/2016
VMware ESXi-5.5, ESXi-5.5.0-20161201001s-standard (2147792)
Date Published: 12/20/2016
VMware ESXi-5.5, Patch ESXi-5.5.0-20161201001s-no-tools (2147795)
Date Published: 12/20/2016
VMware ESXi-5.5, Patch ESXi-5.5.0-20161204001-standard (2147798)
Date Published: 12/20/2016
VMware ESXi-5.5, Patch ESXi-5.5.0-20161204001-no-tools (2147799)
Date Published: 12/20/2016
VMware ESXi 5.5, Patch ESXi550-201612102-SG: Updates esx-ui (2148194)
Date Published: 12/20/2016
Backup solutions fail to backup the VM during a vMotion and displays .vmx path instead of VM name (2148378)
Date Published: 12/21/2016
How to access DCUI/Console of ESXi using ALT+F Keys (2148363)
Date Published: 12/20/2016
VC/hostd/vmx are out of sync when using vCloud Director (2146877)
Date Published: 12/23/2016

VMware Horizon
Upgrading View Composer fails with database cannot be found or connection cannot be established (2147517)
Date Published: 12/23/2016

VMware Site Recovery Manager
SRM service fails with the error: “Deserialize failed for data item” during upgrade (2147921)
Date Published: 12/23/2016

VMware User Environment Manager
Elements of IE web pages not functioning when IE Settings and Active Setup are captured in UEM (2147523)
Date Published: 12/22/2016
Whitelist blocked applications for the UEM Application Profiler (2148322)
Date Published: 12/20/2016
Configuring advanced UEM settings in NoAD mode (2148324)
Date Published: 12/20/2016

VMware vCenter Server
Upgrading from vCenter Server 6.0 Update 2 to Update 2a fails on VCSServiceManager with error code ‘1603’ (2148327)
Date Published: 12/21/2016
Slow vCenter behaviour due to vapi endpoint memory leak (2148355)
Date Published: 12/21/2016

VMware vCenter Server Appliance
Stage 2 of Platform Services Controller (PSC) Appliance 6.5 installation fails with ‘Services might not be working as expected’ (2148354)
Date Published: 12/22/2016
ESXi 6.5 not populated when exporting a support bundle in the Web Client (2148382)
Date Published: 12/23/2016

VMware vCenter Site Recovery Manager
Windows user account is locked when Site Recovery Manager service is running (2147695)
Date Published: 12/23/2016

VMware Virtual Disk Development
Backup process fails while restoring virtual machine (2148333)
Date Published: 12/23/2016
VDDK crashes while trying to open disk using VixDiskLib_OpenEx (2148392)
Date Published: 12/22/2016

VMware vRealize Automation
Container related errors occurs after restarting one or more clustered vRA nodes (2148212)
Date Published: 12/22/2016

VMware vRealize Orchestrator
Exception “ArrayIndexOutOfBoundsException” when using the IaaS plugin for vRO (2148061)
Date Published: 12/21/2016

VMware vSphere Replication
vSphere Replication plug-in does not appear on the WebClient post reinstallation (2147448)
Date Published: 12/22/2016

 

New KB articles published for week ending 12/17/16

VMware App Volumes 
Windows 10 support fo App Volumes 2.12 (2148177)
Date Published: 12/13/2016

VMware ESXi
Enabling the config option vmxnet3FlapThrottleRate in a virtual machine (2148348)
Date Published: 12/16/2016
Support for OSP upgrade in VMware Tools 10.1.0 and later (2143638)
Date Published: 12/14/2016
Map disk region events are generated during the virtual machine back up (2148199)
Date Published: 12/12/2016
SUSE Linux Enterprise Server 11 fails after reboot with an older version of VMware Tools (2147413)
Date Published: 12/12/2016

VMware Horizon
Display protocol error when connecting to View Machine using Blast (2148267)
Date Published: 12/14/2016
Horizon Agent fails to start after FIPS mode is disabled by group policy on the agent machine (2148308)
Date Published: 12/14/2016
Real-Time Audio-Video limitations for remote desktops and apps on Windows Server 2016 (2148202)
Date Published: 12/14/2016
USB device splitting rules do not work after a reset port action on the agent machine (2148239)
Date Published: 12/13/2016
Recompose/reprovision of multiple desktops on a pool changes VC health status to RED (2147660)
Date Published: 12/13/2016

VMware Horizon Client
Cannot share local folders and drives in Horizon Client 4.3 for Chrome OS (2148303)
Date Published: 12/16/2016

VMware Identity Manager
vIDM ignores Network Ranges and Break Dual Authentication Access when a Load Balancer is present (2147418)
Date Published: 12/14/2016

VMware Integrated OpenStack
VIO custom.yml 2.5 build 3955000 (2146287)
Date Published: 12/12/2016
VIO Custom.yml [Main Page] (2146290)
Date Published: 12/12/2016
VIO Images on Glance datastore are not deleted by NOVA (2147561)
Date Published: 12/15/2016
VIO 3.0 post deployment error (2147563)
Date Published: 12/15/2016
VIO Unable to deploy an instance using a custom flavor (2147741)
Date Published: 12/14/2016
Using the cinder command line against the public IP fail with the error: Bad Request (HTTP 400) (2145652)
Date Published: 12/12/2016
VIO custom.yml 2.0.3 build 3717954 (2146288)
Date Published: 12/12/2016
VIO 3.0 Deployment unable to parse some non-ASCII characters (2148184)
Date Published: 12/15/2016
VIO 3.0 compact install configuration error while try to configure swift storage (2147913)
Date Published: 12/15/2016
VIO 3.0 Deployment Error while selecting the OMS (management cluster) when used with vCenter Server 6.5 (2148068)
Date Published: 12/14/2016

VMware IT Business Management Advanced
Flows using the Performance Business Rules view as input cannot be committed or run successfully (2072689)
Date Published: 12/14/2016

VMware IT Business Management Enterprise
Date format is discarded for cost model upload in vRealize Business Advanced and Enterprise 8.0.0 (2073169)
Date Published: 12/14/2016

VMware SDDC Manager
A Virtual Infrastructure workload domain creation workflow fails at task NSX: Configure VXLAN (2148347)
Date Published: 12/16/2016
Intermittent Connectivity During the Bring-Up Workflow Affects Tasks That Depend on SSH (2148260)
Date Published: 12/12/2016
Troubleshooting Host Prep Cluster Failures Displayed in SDDC Manager Client’s LCM Inventory Screen (2148261)
Date Published: 12/12/2016
Incorrect Error Message Appears In Secondary Racks’ SDDC Manager VMs When No Connectivity to ISVM VMs on Primary Rack (2148264)
Date Published: 12/12/2016
SDDC Manager Client’s LCM Update Screen Displays Java Exception Errors Text When vCenter Server VM Goes Down During an Upgrade (2148266)
Date Published: 12/13/2016
Browser pops up INVALID_SESSION_ID error when you log in to the SDDC Manager client (2148345)
Date Published: 12/16/2016
SDDC Manager Hardware Management Services (HMS) Fails to Respond (2148244)
Date Published: 12/12/2016
VDI Workload Domain Deletion Workflow User Interface Incorrectly Shows a Failure at Task Named DeleteIaaSDomainTask (2148279)
Date Published: 12/13/2016
“invalid credentials LDAP Error 49” error starting Inventory Services in vCenter Server 6.0 (2147280)
Date Published: 12/14/2016

VMware vCenter Server
“VM Failover Response” seen erroneously in the virtual machine summary in the vSphere Web Client (2148084)
Date Published: 12/14/2016
“An error occurred while starting ‘vmonapi’ Failed to start VMware Service lifecycle Manager API Service.” error upgrading to vCenter Server 6.5 (2148197)
Date Published: 12/13/2016
VMware vCenter Server Appliance 
“Failed to get management network information.” error configuring vCenter HA (2147932)
Date Published: 12/15/2016
FAQ: vCenter High Availability (2148003)
Date Published: 12/15/2016
Intermediate SSL certificate not exported when upgrading from an external Single Sign-On Server to vSphere 6.5 Platform Services Controller (2148196)
Date Published: 12/15/2016
“error while loading shared libraries” error when upgrading to vCenter Server Appliance 6.5 (2148215)
Date Published: 12/15/2016

VMware vCloud Air
Unstretching a Hybrid Cloud Manager Extended Network (2148313)
Date Published: 12/15/2016

VMware vCloud Director
vMotion fails after decomissioning vCloud Director or moving a VM out of the vCD environment (2147415)
Date Published: 12/13/2016

VMware vCloud Director for Service Provider
Deployment from Template with hardware modifications fails to create in vCloud Director for SP (2147106)
Date Published: 12/15/2016

VMware vCloud Usage Meter
Usage Meter Web UI Timeouts (2145367)
Date Published: 12/12/2016

VMware View
VMWare Identity Manager launched VIEW desktops or RDSH Applications fail with “Error encountered while authenticating” (2144331)
Date Published: 12/15/2016

VMware Virtual Disk Development
VDDK opens the disk using NBD Transport mode instead of Advance Transport mode (2147617)
Date Published: 12/12/2016

VMware vRealize Business for Cloud Standard
“Migration process failed halfway” error in vRealize Business for Cloud 7.01 (2145404)
Date Published: 12/13/2016
Log location on vRealize Business Standard appliance (2146432)
Date Published: 12/12/2016

VMware vRealize Log Insight
Format of the alert e-mail subject line changed in vRealize Log Insight 3.0 (2147113)
Date Published: 12/16/2016

VMware vRealize Network Insight
Upgrading vRealize Network Insight to version 3.2 (2148271)
Date Published: 12/15/2016

VMware vRealize Operations Manager
After upgrading to vRealize Operations Manager 6.4 Objects show no Collection Status (2148312)
Date Published: 12/16/2016
Running a report fails intermittently in vRealize Operations Manager 6.1 (2148335)
Date Published: 12/16/2016
vRealize Operations for Horizon Broker Agent Configuration Utility Will Not Start (2147533)
Date Published: 12/14/2016
Data Collection fails for vRealize Automation Adapter Instance in vRealize Operations Manager 6.x (2147537)
Date Published: 12/14/2016

VMware vRealize Orchestrator
MySQL DB installation in vRealize Orchestrator 7.2 fails (2148277)
Date Published: 12/14/2016

VMware vSphere Data Protection
vSphere Data Protection backup fails due to VMDK size (2147760)
Date Published: 12/15/2016

 

Purging old data from the vCenter Server database

This video demonstrates how to purge old data from the SQL Server database used by vCenter Server. You would need to perform task if your vCenter database is full.

When the vCenter Server database if full:

  • You cannot log in to vCenter Server
  • VMware VirtualCenter Server service may start and stop immediately.

To resolve this issue, we need to manually purge or truncate the vCenter Server database. Details of how to do this and the script to truncate the database is documented in KB article: Purging old data from the database used by vCenter Server (1025914)

Top 20 Horizon View articles for November 2016

Top 20

Here is our Top 20 Horizon View articles list for November 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

 

  1. Virtual machine application runs slower than expected in ESXi
  2. Cleaning up after an incomplete uninstallation on a Windows host
  3. Connecting to the View ADAM Database
  4. Performing an end-to-end backup and restore for VMware View Manager
  5. Location of VMware View log files
  6. Licensing VMware View 4.x, 5.x and 6.x
  7. Using Microsoft Certreq to generate signed SSL certificates in VMware Horizon View
  8. Configuring security protocols on components to connect the View Client with desktops
  9. Forcing replication between ADAM databases
  10. Error attaching to SVGADevTap, error 4000: EscapeFailed reported by PCoIP server
  11. Finding and removing unused replica virtual machines in the VMware Horizon View
  12. The View virtual machine is not accessible and the View Administration console shows the virtual machine status as Already Used
  13. Network adapter disappears from a Windows virtual machine
  14. Administration dashboard in VMware Horizon View reports the error: Server’s certificate cannot be checked
  15. VMware View SVGA driver reports newer version than the installed View Agent version
  16. Cannot detach a Persistent Disk in VMware View Manager 4.5 and later
  17. Provisioning View desktops fails due to customization timeout errors
  18. PCoIP Disconnection Codes
  19. View Connection Server fails to replicate
  20. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in

Top 20 vRealize Automation articles for November 2016

Top 20Here is our Top 20 vRealize Automation (vRA) articles list for November 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Certificate troubleshooting, supportability, and trust requirements for vRealize Automation 6.2
  2. Directory sync in vRA 7.x fails with error ‘Connector Communication failed with Response’
  3. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  4. How to remove a virtual machine from Management in vRA or vCAC
  5. Important information before upgrading to vSphere 6.0
  6. Installing or configuring VMware vRealize Automation fails with the error: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
  7. Configuring appliance database server for replication in vCAC or vRA
  8. Provisioning multiple virtual machines in VMware vRealize Automation with external workflows fail with Timeout on signal errors
  9. Unable to add Active Directory users or groups to vCenter Server Appliance or vRealize Automation permissions
  10. Joining the VMWare vCenter Server Appliance or VMware vRealize Automation Identity Appliance to a domain fails with the error: Error trying to join AD, error code [31]
  11. “Unable to connect on port” error when logging in to the vRealize Orchestrator
  12. vRA 7.0.x Manager Service extensibility callouts to Event Broker fails
  13. Remediation for failed test cases of vRealize Production Test 1.6.0 report.
  14. After installing or upgrading to vRA 7.1, there is no custom background image on the login screen
  15. How to move the vRA SQL database to a new server
  16. Migrating to a new SSO or recovering from a reinstallation of SSO in vRA
  17. Error ‘Client certificate chain file not specified’ when connecting the guest agent to IaaS on Windows 2012
  18. Setting the Kerberos token size for vRealize Automation deployments
  19. Multi-Machine provisioned resource or blueprint is stuck in the Disposing state and fails to complete in VMware vRealize Automation
  20. Changing the VMware vRealize Automation IaaS service account or updating the vRealize Automation IaaS service account password

Top 20 vSAN articles for November 2016

Top 20Here is our Top 20 vSAN articles list for November 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Shutting down and powering on a VSAN 6.x Cluster when vCenter Server is running on top of VSAN
  2. Virtual SAN Health Service – Cluster health – Virtual SAN disk balance
  3. Virtual SAN Health Service – performance service – All hosts contributing stats check
  4. Changing the multicast address used for a VMware Virtual SAN Cluster
  5. Cannot view or add VSAN Storage Providers in vSphere Web Client
  6. Using small magnetic disks for Virtual SAN might result in virtual machine failures
  7. ESXi host in a VMware Virtual SAN cluster reports a warning alarm: Host vendor provider registration
  8. Virtual SAN Health Service – Network Health – Unexpected VSAN cluster members
  9. “An error occurred while consolidating disks: msg.disklib.NOSPACE” in VSAN
  10. Troubleshooting VSAN SSD congestion on vSphere 5.5
  11. Unable to upload, copy or create files in a VMware Virtual SAN-backed datastore
  12. Network port diagram for vSphere 6.x
  13. VSAN 6.1/5.5 Update 3 Disk Groups show as Unmounted in the vSphere Web Client (DDH)
  14. VMware Virtual SAN 6.x health plug-in fails to load with the error: Unexpected status code: 400
  15. SSD log buildup can cause poor performance in a VMware Virtual SAN Cluster
  16. Certification of Dell PERC H730 and FD332-PERC Controllers with VSAN 6.x
  17. VSAN Performance service is not enabled after upgrading the VMware Virtual SAN to 6.2.x
  18. VMware Virtual SAN witness appliance may be using evaluation license key instead of embedded key
  19. Redirecting Virtual SAN trace-level messages to a syslog server
  20. VSAN 6.2 hybrid disk group performance degradation

Top 20 ESXi articles for November 2016

Top 20Here is our Top 20 ESXi articles list for November 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Using the VMware Knowledge Base
  2. How to purchase and file Pay Per Incident support for VMware products
  3. Downloading, licensing, and using VMware products
  4. Uploading diagnostic information for VMware using FTP
  5. ESXi host fails with PSOD when using Intel Xeon Processor E5 v4, E7 v4, and D-1500 families
  6. Correlating build numbers and versions of VMware products
  7. Build numbers and versions of VMware ESXi/ESX
  8. Collecting diagnostic information for VMware products
  9. Snapshot removal task stops at 99% in ESXi/ESX
  10. Collecting diagnostic information for ESX/ESXi hosts and vCenter Server using the vSphere Web Client
  11. “vm-support” command in ESX/ESXi to collect diagnostic information
  12. “esxcli software vib” commands to patch an ESXi 5.x/6.x host
  13. Recreating a missing virtual machine disk descriptor file
  14. Support Contracts FAQs
  15. ESXi 5.x with E1000e adapter fails with purple diagnostic screen
  16. Uploading diagnostic information for VMware through the Secure FTP portal
  17. Determining Network/Storage firmware and driver version in ESXi 4.x and later
  18. Creating a persistent scratch location for ESXi 4.x/5.x/6.x
  19. Licensing VMware vCenter Site Recovery Manager
  20. Investigating virtual machine file locks on ESXi

Top 20 NSX articles for November 2016

Top 20Here is our Top 20 NSX articles list for November 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. “The pending transaction requires xxx MB free space” error when installing VIBs
  2. Downloading and enabling VMware vShield Endpoint 5.x on supported VMware vSphere platforms
  3. Update sequence for vSphere 6.5 and its compatible VMware products
  4. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  5. “Agent VIB module not installed” when installing VXLAN Agent using VUM
  6. Licensing NSX for vSphere 6.x
  7. vCenter Server or Platform Services Controller certificate validation error for external VMware Solutions in vSphere 6.0
  8. Important information before upgrading to vSphere 6.0
  9. Troubleshooting NSX for vSphere 6.x Distributed Firewall (DFW)
  10. Troubleshooting NSX Edge High Availability (HA) issues
  11. Data path issues for VNIs with disconnected NSX Controller
  12. Collecting diagnostic information for VMware NSX for vSphere 6.x
  13. Network Port requirements for VMware NSX for vSphere 6.x
  14. Changing the VXLAN teaming policy and MTU settings in VMware vCloud Networking and Security 5.5.x and NSX for vSphere 6.x
  15. Adding Chained Certificates to VMware NSX for vSphere 6.x Edge
  16. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  17. NSX Controller disconnected or isolates intermittently
  18. Understanding and troubleshooting Message Bus in VMware NSX for vSphere 6.x
  19. Internal server error when modifying an NSX Transport zone
  20. Licensing VMware vSphere 5.5.x/6.0.x and VMware NSX for vSphere 6.x