Home > Blogs > Support Insider

Top 20 vRealize Automation articles for February 2017

Here is our Top 20 vRealize Automation articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. How to backup or export embedded Postgres DB from vRealize Automation appliance
  2. Repairing or updating the trust between all components within vRealize Automation 6.x environment
  3. Removing a virtual machine from vRealize Automation 7.x using Cloud Client
  4. After the vRA update, Infrastructure tab fails with 401 Error
  5. Unable to add Active Directory users or groups to vCenter Server Appliance or vRealize Automation permissions
  6. Logging in to a tenant with verified administrator credentials or user credentials fails in vRA 6.2.x
  7. How to use JXplorer to update the LDAP string for an identity source for vRA 6.0.x, 6.1.x
  8. “Extensibility consumer error(20999) – TypeError: Cannot call method “createAdvancedDesignerClient” error in vRA 7.1
  9. Changing the VMware vRealize Automation IaaS service account or updating the vRealize Automation IaaS service account password
  10. How to remove a virtual machine from Management in vRA or vCAC
  11. Setting the Kerberos token size for vRealize Automation deployments
  12. Unable to retrieve over 100 machines in vRO workflow or vRA UI/API call
  13. Unable to create XaaS resource actions as ‘Shared’ or change the icon in vRA 7.2
  14. Automated upgrade of IaaS components using new Upgrade Shell Script fails in vRA 7.2
  15. Connection between VMware vRealize Automation and embedded vRealize Orchestrator fails with the error: Cannot connect to Orchestrator server
  16. Troubleshooting 404 and 401 errors in vRA 6.x by validating component configuration
  17. Identity Provider (IDP) connectors are missing in vRealize Automation
  18. Unable to generate CSV file to import virtual machines in vRA 7.x
  19. Logging in to tenant fails after adding authenticated proxy config in VAMI in vRealize Automation 7.x
  20. Multi-Machine Blueprint Reported as Partially Succeeded But All the Components Provisioned Correctly

Top 20 vSAN articles for February 2017

Here is our Top 20 vSAN articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware vSAN 6.0 Requirements
  2. Update sequence for vSphere 6.5 and its compatible VMware products
  3. Component metadata health check fails with invalid state error
  4. Required vSAN and ESXi configuration for controllers based on the LSI 3108 chipset
  5. FAQ: Support statement for 512e and 4K Native drives for VMware vSphere and vSAN
  6. vSAN upgrade requirements
  7. vSAN 6.2 increase in used disk space with All-Flash and Deduplication
  8. vSAN APD message that can be safely ignored: Unable to register file system <UUID> for APD timeout notifications: Inappropriate ioctl for device
  9. VMware vSAN in cluster XXX in datacenter YYY does not have capacity
  10. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  11. How to format vSAN Disk Groups with a legacy format version
  12. vSAN 6.2 hybrid disk group performance degradation
  13. How to use and interpret performance statistics collected using vSAN Observer
  14. “Virtual SAN Disk Balance” warning alarm during vSAN health check
  15. vSAN memory or SSD congestion reached threshold limit
  16. Recommended settings for RAID0 logical volumes on certain 6G LSI based RAID vSAN
  17. Adding additional hosts to an existing vSAN cluster
  18. VMware vSAN 6.x health plug-in fails to load with the error: Unexpected status code: 400
  19. vSAN Health Service – Cluster – Disk format version
  20. vSAN 6.1/5.5 Update 3 Disk Groups show as Unmounted in the vSphere Web Client (DDH)

Top 20 NSX articles for February 2017

Here is our Top 20 NSX articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Update sequence for vSphere 6.5 and its compatible VMware products
  2. Network ports required to access vCenter Server, ESXi, and ESX hosts
  3. Licensing NSX for vSphere 6.x
  4. Product offerings for VMware NSX for vSphere 6.2.x and 6.3.x
  5. Registering NSX Manager to Lookup Service with External Platform Service Controller (PSC) fails with the error: server certificate chain not verified
  6. Troubleshooting vShield Endpoint / NSX Guest Introspection
  7. Understanding and troubleshooting Message Bus in VMware NSX for vSphere 6.x
  8. NSX is unavailable from the vSphere Web Client Plug-in
  9. Build numbers and versions of VMware NSX for vSphere
  10. Deleting the duplicate EAM agency in NSX for vSphere 6.x
  11. Troubleshooting vSphere ESX Agent Manager (EAM) with NSX
  12. “Failed to restore PF state : Limit exceeded” error after NSX upgrade
  13. Troubleshooting NSX for vSphere 6.x Controllers
  14. After adding firewall rules in VMware NSX Manager for vSphere 6.0.x and 6.1.x, publishing takes a long time to load and fails with the error: Keystore Properties not found
  15. OSPF adjacencies are deleted with MD5 authentication after NSX Edge HA failover
  16. ESXi host fails with purple diagnostic screen in NSX environment
  17. Securing VMware NSX for vSphere 6.0 CLI User Accounts and Privileged mode
  18. How to collect USVM logs in NSX for vSphere 6.x Guest Introspection
  19. Storage vMotion of NSX Edge Appliances
  20. Installing Guest Introspection Service fails on NSX

Top 20 ESXi articles for February 2017

Here is our Top 20 ESXi articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Licensing ESXi 6.x and vCenter Server 6.x
  2. Licensing ESXi 5.x and vCenter Server 5.x
  3. Downloading and licensing vSphere Hypervisor (ESXi 6.x)
  4. Uploading diagnostic information for VMware using FTP
  5. Correlating build numbers and versions of VMware products
  6. Purging old data from the database used by vCenter Server
  7. Using the VMware Knowledge Base
  8. Build numbers and versions of VMware ESXi/ESX
  9. Collecting diagnostic information for VMware ESX/ESXi
  10. ESXi host fails with PSOD when using Intel Xeon Processor E5 v4, E7 v4, and D-1500 families
  11. Restarting the Management agents in ESXi
  12. Investigating virtual machine file locks on ESXi
  13. “esxcli software vib” commands to patch an ESXi 5.x/6.x host
  14. /storage/log directory is full in vCenter Server Appliance 6.0
  15. Increasing the disk space for the VMware vCenter Server Appliance in vSphere 6.0
  16. Upgrading vCenter Server from version 5.5 to 6.0 update 2a fails
  17. Determining Network/Storage firmware and driver version in ESXi 4.x and later
  18. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  19. Recreating a missing virtual machine disk descriptor file
  20. ESXi 5.x with E1000e adapter fails with purple diagnostic screen

Top 20 vCenter Server articles for February 2017

Here is our Top 20 vCenter Server articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Licensing ESXi 5.x and vCenter Server 5.x
  2. Product offerings for vSphere 6.x
  3. Uploading diagnostic information for VMware using FTP
  4. Correlating build numbers and versions of VMware products
  5. Purging old data from the database used by vCenter Server
  6. Using the VMware Knowledge Base
  7. Build numbers and versions of VMware vCenter Server
  8. Investigating virtual machine file locks on ESXi
  9. Uploading diagnostic information for VMware through the Secure FTP portal
  10. /storage/log directory is full in vCenter Server Appliance 6.0
  11. Increasing the disk space for the VMware vCenter Server Appliance in vSphere 6.0
  12. Upgrading vCenter Server from version 5.5 to 6.0 update 2a fails
  13. How to License VMware Products
  14. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  15. Support Contracts FAQs
  16. Unable to log in to the root account of vCenter Server Appliance
  17. “fsck failed” error when starting vCenter Server Appliance
  18. Best practices for upgrading to vCenter Server 6.5
  19. vmware-dataservice-sca and vsphere-client status change from green to yellow
  20. How to consolidate snapshots in vSphere 5.x/6.x

New KB articles published for week ending 11th February 2017

VMware ESXi

ESXi 6.5 host fails with purple diagnostic screen collecting diagnostic information
Date Published: 2017/02/07
VMware vSphere Fault Tolerance
Date Published: 2017/02/09
“Memory exceeds hard limit” error on ESXi 5.5 P09 and P10
Date Published: 2017/02/09

VMware NSX

vsfwd service fails to start after upgrading to NSX for vSphere 6.3.0
Date Published: 2017/02/09
Limited Support for End Of Life – vCloud Networking and Security 5.5.x
Date Published: 2017/02/06
vRA fails to provision an on-demand network
Date Published: 2017/02/08

VMware Integrated OpenStack

VIO deployment fails with the error: FAILED TO EXECUTE TASK: INNER
Date Published: 2017/02/10

VMware SDDC Manager

Top of Rack and Spine switches are not accessible after initial imaging
Date Published: 2017/02/06
“VMware Depot Not Available” error after upgrading from VMware Cloud Foundation 2.0.0 to 2.1.0
Date Published: 2017/02/07

VMware vCenter Server

Deploying vCenter Server Appliance Management node using HTML 5 installer pointing to TLSv1.2 enabled infrastructure node fails with an error
Date Published: 2017/02/10
Unable to login to vSphere Web Client using CAC authentication after enabling OCSP
Date Published: 2017/02/08
vSphere Client fails to connect to the vCenter Server or ESXi with TLSv1.0 disabled
Date Published: 2017/02/10

VMware vCloud Director

“The entity vCenter Server is busy completing an operation” error when refreshing storage policies in vCloud Director
Date Published: 2017/02/06
Using the vCloud API to Grant Distributed Firewall and Advanced Networking Services Rights in vCloud Director 8.20
Date Published: 2017/02/10

VMware vRealize Automation

“SSL_ERROR_SSL during handshake: error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher” error in vRA 7.x
Date Published: 2017/02/10
“Extensibility consumer error(20999) – TypeError: Cannot call method “createAdvancedDesignerClient” error in vRA 7.1
Date Published: 2017/02/08
“Unable to validate response against any IDP Status code response is 92000” error when logging to vRA using domain accounts
Date Published: 2017/02/08
Unable to retrieve over 100 machines in vRO workflow or vRA UI/API call
Date Published: 2017/02/10
vRA fails to provision an on-demand network
Date Published: 2017/02/08

VMware vRealize Operations Manager

Configured alerts not consistently sending SMTP emails from vRops
Date Published: 2017/02/09

VMware vSphere Integrated Containers

How to configure LDAP authentication for Harbor in vIC
Date Published: 2017/02/07
Troubleshooting LDAP authentication on Harbor for vIC
Date Published: 2017/02/09

New KB articles published for week ending 4th February 2017

VMware vCloud Director for Service Provider

Cannot change the Storage Policy of a powered on virtual machine
Date Published: 2017/02/02

VMware vSphere Integrated Containers

Deploying vSphere Integrated Container fails with (3016, 0) error codes
Date Published: 2017/02/02
How to collect the vSphere Integrated Container VCH log bundle
Date Published: 2017/02/02

VMware Integrated OpenStack

Instance cannot boot from some Tesora qcow2 images in VIO
Date Published: 2017/02/03
Unable to use a provider network from VMware Intergrated OpenStack
Date Published: 2017/02/03
VIO VimFaultException: DRS cannot find a host to power on or migrate the virtual machine
Date Published: 2017/02/03
VIO VMs deploy to the wrong availability zone compute cluster
Date Published: 2017/02/02
Horizon portal fail on some operations “Danger An error occurred. please retry later”
Date Published: 2017/02/03
How to start and stop a VIO deployment
Date Published: 2017/02/04
Unable to use a provider network from VMware Intergrated OpenStack
Date Published: 2017/02/03
VIO Metadata response timeout results in deployment failure
Date Published: 2017/02/01

VMware ESXi

Managing TLS protocol configuration for vSphere 6.0 Update 3
Date Published: 2017/02/03
Protecting datacenters using GravityZone Security for Virtualized Environments by Bitdefender on VMware vSphere 6.x infrastructure
Date Published: 2017/02/03
VMware ESXi 6.0, Patch ESXi600-201702212-UG: Updates lsu-hp-hpsa-plugin
Date Published: 2017/02/02

VMware NSX

Threat protection for virtualized workloads on VMware NSX with Symantec Data Center Security
Date Published: 2017/02/03
For sites running VMware vSphere 6.5, vSphere update 6.5a is the minimum supported version with NSX for vSphere 6.3.0
Date Published: 2017/02/02
FT enabled VM with VMXNET3 loses network connection at heavy network traffic
Date Published: 2017/02/02

VMware Horizon 7

Using kiosk mode clients in a Cloud Pod Architecture environment
Date Published: 2017/02/03

VMware vSphere Data Protection

VDP backups using vSAN Data store fails at 92%
Date Published: 2017/02/03

VMware Validated Design

VelocITy SDI on VMware Validated Design 3.0
Date Published: 2017/02/02

VMware vRealize Automation

“A configuration synchronization is required” error seen in clustered vRO nodes
Date Published: 2017/02/02
Submitting an Unsubmitted XaaS request generates an internal error in vRA 7.x
Date Published: 2017/02/03
Unable to log in to vRA portal
Date Published: 2017/02/02

VMware vRealize Log Insight

Agents are unable to pull configuration or push events to a vRealize Log Insight cluster 4.0
Date Published: 2017/02/01

VMware vRealize Operations Manager

FQDN is not persistant after host reboot in vRealize Operations Manager 6.x
Date Published: 2017/02/02

New KB articles published for week ending 28th January 2017

VMware vCenter Server 6.5.x

“Failed to start the vAPI Endpoint Service” error installing or upgrading to vCenter Server 6.5
Date Published: 2017/02/25
Adding a ESXi 5.x or 6.0 ISO image to the Update Manager 6.5 repository fails
Date Published: 2017/01/24

VMware ESXi

Quiesced snapshot fails on a Japanese Windows Server 2008 R2 after upgrading VMware Tools to version 10.1.0
Date Published: 2017/01/23

VMware vCenter Server Appliance 6.5.x

vCenter HA replication fails due to expired VCHA user password
Date Published: 2017/02/23

VMware vCloud Usage Meter

Backing up the Usage Meter database
Date Published: 2017/02/25

VMware vRealize Operations Manager

Custom Reports ( Trend View) feature does not show entire legend of the chart
Date Published: 2017/02/25
vRealize Operations Manager SNMP trap plug-in not sending out alerts
Date Published: 2017/01/26

VMware NSX for vSphere

Networking path between two VMs connected to a DLR fails in NSX
Date Published: 2017/02/23
NSX Edge vxlan trunk configuration fails if multicast IP has a value above 99 for the last 3 octets
Date Published: 2017/01/26

VMware vCloud Director for Service Provider

Using SQL Server Always On Availability Groups with vCoud Director
Date Published: 2017/02/25

VMware Integrated OpenStack

VIO DNS changes performed by web plugin or API to the management network are not updated
Date Published: 2017/01/25
VIO instances are deployed to Datastore which are not configured for Nova
Date Published: 2017/01/26

VMware vRealize Automation

vRA Directory page fails to load or stops in a loop
Date Published: 2017/01/23

VMware vRealize Log Insight

vRealize Log Insight AD Integration using LDAP Load Balancer FQDN or IP fails
Date Published: 2017/01/27

New KB articles published for week ending 01/21/17

VMware App Volumes
Reprovisioning fails with AppStacks set to computer based assignments (2147910)
Date Published: 1/17/2017

VMware ESXi
vSphere 6.0 HA does not reset Virtual Machine when VMware tools are not in running state (2146528)
Date Published: 1/16/2017
Uninstalling VMware tools in windows 10 with EFI firmware displays black screen (2148515)
Date Published: 1/18/2017
Virtual machine running on Windows Server 2016 ESXi VM with hardware version 10 fails to power on (2148625)
Date Published: 1/19/2017
Windows 7 32bit and Windows Server 2008 32bit may experience BSOD (2146087)
Date Published: 1/17/2017
PSOD on ESXi while vMotion: PF Exception 14 in world xxxxxxx :vmotionRecvH (2147271)
Date Published: 1/17/2017

VMware Fusion
Understanding feature support states for guest operating systems (2148559)
Date Published: 1/17/2017

VMware Horizon
How to disable Thinprint and enable Location-Based printer on View Agent (2148575)
Date Published: 1/17/2017
Horizon Client 4.3 Feature Matrix with Horizon 7 (2148645)
Date Published: 1/19/2017

VMware Horizon Client
Horizon Client 4.3 Feature Matrix with Horizon Air Hybrid-Mode (2148646)
Date Published: 1/19/2017
Horizon Client 4.3 Feature Matrix with Horizon Air (2148647)
Date Published: 1/19/2017

VMware Identity Manager
VMware Identity Manager – Offline Upgrade Process (2147931)
Date Published: 1/17/2017

VMware SDDC Manager
VMware Cloud Foundation Bring-Up process or VDI Workload Domain creation process fails (2148571)
Date Published: 1/20/2017
The VMware Cloud Foundation Bring-Up process fails for management network (2148572)
Date Published: 1/20/2017
VMware Cloud Foundation 2.1.1 update bundle fails to download (2148653)
Date Published: 1/20/2017

VMware vCenter Server
Unable to login to vCenter applaince shell/console and vCenter login fails (2148089)
Date Published: 1/16/2017
Migrating vCenter Server 5.5 to vCenter Server Appliance 6.0 U2m fails (2147746)
Date Published: 1/17/2017
vCenter 5.5 to 6.0 upgrade fails with: Error encountered while exporting PBM Propertis (2147954)
Date Published: 1/20/2017
Performance tab overview reports “General report generation exception” when choosing day/week/month information (2148236)
Date Published: 1/19/2017
Adding host to Nexus 1kv fails with error -“The number of physical network adapters per host exceeds the number of uplink ports” (2146962)
Date Published: 1/18/2017
Netapp Virtual Storage Console (VSC) fails to connect to the Virtual Center Server and Lists Empty set of vCenter Servers (2147689)
Date Published: 1/18/2017

VMware vCenter Server Appliance
Deploying vCenter High Availability with network addresses in separate subnets (2148442)
Date Published: 1/18/2017
Deployment Size options are not available when upgrading or migrating to vCenter Server Appliance 6.5 (2148587)
Date Published: 1/17/2017
“OVF parameter chunkSize with value XXXXXXXXXX” error in vCenter Server 6.5 (2148588)
Date Published: 1/18/2017

VMware vCloud Director
Cannot power on vCloud Director virtual machines with guest customization enabled (2089063)
Date Published: 1/16/2017
VM and vApp network are not connected with network line in vApp diagram (2148391)
Date Published: 1/18/2017

VMware vRealize Automation
Virtual Machine Remote Console connections used from vRealize Automation 7.1 and above drops across WAN (2148652)
Date Published: 1/19/2017

VMware vRealize Operations for Horizon
Ad Blockers Cause Display Issues in vRealize Operations Manager 6.x (2148633)
Date Published: 1/20/2017

VMware vSAN
vSAN Health check fails for megaraid_sas driver version 6.608.16.00-1OEM (2148615)
Date Published: 1/17/2017

 

NSX Field Advisory – January 2017 Edition

Important Note

Subscribe to RSS Feed http://feeds.feedburner.com/NSX for up-to-date information on new products, patches, and fix announcements for VMware NSX for vSphere.

Minimum Recommended Release

NSX for vSphere 6.2.2 and vSphere 6.0 Update 2 remains the recommended release combination. For more information, see Minimum recommended version for NSX for vSphere with GID, ESXi and vCenter Server (2144295).

GA Announcement

VMware NSX for vSphere 6.2.5 is now available for download.

Fixed issues in NSX for vSphere 6.2.5

For additional information, see the Resolved Issues section of the NSX for vSphere 6.2.5 Release Notes.

Top issues and What to do

VMware NSX for vSphere 6.1.x

Issue #1:

As of June 9, 2016 with the release of NSX for vSphere 6.1.7, the EOGS date has been extended by 3 months, to January 15th, 2017 in support of all NSX for vSphere 6.1.x versions. This is to allow customers to have time to upgrade from NSX for vSphere 6.1.7, which contains an important security patch improving input validation of the system, to the latest 6.2.x release. For recommended upgrade paths, refer to the latest NSX for vSphere 6.2 Release Notes and the VMware Interoperability Matrix. For more information, see End of General Support: VMware NSX for vSphere 6.1.x (2144769).

Issue #2:

At the moment, NO versions of NSX for vSphere 6.x are compatible with vSphere 6.5. For an up-to-date information, see the VMware Interoperability Matrix. Also, see Update sequence for vSphere 6.5 and its compatible VMware products (2147289)

NSX for vSphere 6.2.4

Issue #1:

Symptom: High volume of MAC learning table updates with NSX L2 Bridge and LACP may lead to out of memory condition.

Workaround: Avoid setting a flow-based hashing algorithm on the physical switch when using LACP. Instead, pin MAC addresses to the same uplinks or change the policy to source-MAC. For more information, see Netcpa stops running on an ESXi host that runs a Bridging DLR VM (2147181).

Issue #2:

Symptom: Attempts to edit interfaces of vCNS or vShield 5.5.x Edges fails on NSX 6.1.5 and later releases.

Workaround: If you encounter this issue, file a support request with VMware Support and quote this Knowledge Base article ID (2148444) in the problem description. For more information, see:

Issue #3:

Symptom: NSX SSL-VPN clients fails to connect.

Workaround:

  1. Navigate to EDGE > Client configuration > Disable Auto reconnect.
  2. Disable the SSL VPN service.
  3. Enable the SSL VPN service. For more information, see NSX SSL-VPN clients fails to connect (2148389).

Note: Alternatively, do not use the Enable Auto reconnect option for SSL-VPN Clients.

Issue #4:

Symptom: When there are firewall rules defined in the Security Policies through Service Composer, the DFW rules order change unexpectedly when published.

Workaround: Synchronize the Firewall Config through the NSX Security Policy User Interface.

  1. Log in to the vCenter Server using the vSphere Web Client.
  2. Navigate to Networking and Security > Service Composer > Security Policies.
  3. Select the Actions
  4. Select Synchronize Firewall Config. The rules should be corrected in their original order.

Note: To avoid this issue, do not use the Filter in the NSX User Interface (UI) when publishing firewall rules. For more information, see DFW rules change order unexpectedly when published (2146471).