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New KB articles published for week ending 26th August 2017

VMware ESXi

Connection to iSCSI Datastore is lost with the error “(inaccessible)” 

The vpxd service fails to start after vCenter is migrated from vSphere 6.0 to 6.5


VMware NSX for vSphere

Partial firewall rule is seen on the vNIC with ‘Applied To’ configuration set to ‘Policy Security Group’

VMware vSphere Data Protection

Unable to consolidate virtual machine snapshots due to file lock by VDP appliance


Breakthrough Visibility

VMware Skyline™ is radically transforming customer support

By: Dale Ferrario

Customers like you that run business-critical operations on VMware environments need an infrastructure that’s always-on and optimized for peak performance. You expect fast, environment-specific remediation recommendations, and proactive analytics that identify problems before they occur.

We’re addressing these needs with VMware Skyline™: an innovative support technology, developed entirely by VMware Engineering, that provides VMware technical support engineers with extreme visibility into your environment.

Imagine if we knew your environment as well as you do. We could tell you – in advance – of a problem you’d have in the future. And then we gave you proactive, prescriptive, and predictive recommendations to fix the issue. And if you do need to call us with a problem, we have the visibility into your environment that lets us quickly diagnose your situation without a lot of effort and hours on your part.

Here’s how it works. Customers with active support subscriptions install the VMware Skyline Collector, a standalone appliance that automatically and securely collects product usage data such as configuration, feature, and performance data.

It then listens for changes, events and patterns and analyzes the information using a robust rules and machine learning engine. The rules engine is where an ever-growing library of support intelligence, product knowledge, and logic is stored to analyze inbound streams of product information.

It will alert when a customer has deviated from a VMware Validated Design or needs to align to a best practice configurations or patch level. Issues identified are fed into the analytics library – consisting of hundreds of detection rules – to allow us to solve the issue for multiple customers.

And you can rest assured knowing that we take privacy and security seriously – VMware Skyline has a robust privacy program. Customer data is transferred to VMware over an encrypted channel and is stored in a secure VMware repository in the US, operated by VMware.

Then the VMware Technical Support Engineer takes the analyzed, environment-specific data to provide prescriptive recommendations back to you to improve your environment’s reliability and stability.

Aligned to Global Services offerings, VMware Skyline is initially available for Premier Support customers with Production Support customer availability coming next year. Today VMware Skyline provides increased visibility for VMware vSphere and VMware NSX environments.  Additional products will be added over time.

With minimal administration, a rigorous privacy and security policy, and transformational value, VMware Skyline is a game changer for your support experience with VMware.

Sign up today to join our Managed Access program at   https://www.vmware.com/support/services/skyline.html

Top 20 vRealize Automation articles for July 2017

  1. VMware vCloud Suite 7 Fulfillment 
  2. Update sequence for vSphere 6.5 and its compatible VMware products 
  3. Removing a virtual machine from vRealize Automation 7.x using Cloud Client 
  4. Update sequence for vSphere 6.0 and its compatible VMware products 
  5. Joining the VMWare vCenter Server Appliance or VMware vRealize Automation Identity Appliance to a domain fails with the error: Error trying to join AD, error code [31] 
  6. Repairing or updating the trust between all components within vRealize Automation 6.x environment
  7. How to use JXplorer to update the LDAP string for an identity source for vRA 6.0.x, 6.1.x 
  8. Setting the Kerberos token size for vRealize Automation deployments 
  9. After the vRA update, Infrastructure tab fails with 401 Error 
  10. Group does not show any members in vRA UI 
  11. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products 
  12. How to backup or export embedded Postgres DB from vRealize Automation appliance 
  13. SSL_ERROR_SSL during handshake: error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher” error in vRA 7.x 
  14. Deleting existing business groups in vRealize Automation 7.x fails with “Remote Service Error” 
  15. Unable to add Active Directory users or groups to vCenter Server Appliance or vRealize Automation permissions 
  16. Confirming VMware vRealize Automation 7.x Guest Agent functionality 
  17. Directory sync in vRA 7.x fails with error ‘Connector Communication failed with Response’ 
  18. Network adapters disappear from a recently provisioned VM in vRA UI after data collection 
  19. vRA 7.x is configured with shortname instead of FQDN 
  20. Error ‘Unable to authenticate user. Please try again’ when logging to vRA 6.2.x VAMI page 

Top 20 vRealize Operations Manager articles for July 2017


  1. Update sequence for vSphere 6.5 and its compatible VMware products 
  2. Removing the vRealize Operations Manager Plugin from vSphere after upgrading to vROps 6.6 
  3. Enabling SSH access in vRealize Operations Manager 6.x 
  4. Session Data is missing in vRealize Operations for Horizon 
  5. vRealize Operations Manager 6.x Health Data is not present in the vSphere Web Client 
  6. Removing a solution from VMware vRealize Operations Manager 6.x 
  7. vRealize Operations Manager 6.6 Upgrade fails with the error: FailedPAK action “run cassandra db upgrade” failed 
  8. vRealize Operations Manager Sizing Guidelines 
  9. VMware vRealize Operations 6.2.1, 6.3, 6.4 and 6.5 patch to address CVE-2017-5638 
  10. VMware vRealize Operations Manager for Horizon dashboards show No Data or only have a vSphere vCenter Server structure populated with no Horizon View Data
  11. Gemfire report certificate path errors in vRealize Operations Manager 6.x 
  12. After cancelling the selected alerts in vRealize Operations Manager 6.x, one or more of the selected alerts remain active 
  13. vRealize Operations Manager 6.6 and 6.6.1 Sizing Guidelines
  14. vSphere 6.x Tags Are Not Populated in vRealize Operations Manager 6.x 
  15. Manually removing a node from the VMware vRealize Operations Manager 6.x cluster 
  16. Upgrading an Endpoint Operations Management Agent from Version 6.2 and above to Version 6.3 
  17. How to configure a standalone instance of vRealize Operations Manager in a VMware Cloud Foundation environment 
  18. vRealize Operations Manager for Horizon does not display PCoIP metric data 
  19. Ensuring adequate free disk space is available on VMware vRealize Operations Manager 6.x nodes 

Top vRealize Log Insight articles for July 2017

  1. Update sequence for vSphere 6.5 and its compatible VMware products 
  2. FAQ: Log Insight for vCenter Server
  3. Upgrade to vRealize Log Insight 4.0.0 fails with error “State mismatch on bucket” 
  4. VMware Cloud Foundation deployed ESXi hosts use TCP to communicate with vRealize Log Insight
  5. VMware Response to CVE-2017-1000364, CVE-2017-1000366, CVE-2017-1000367, and CVE-2017 1000376: ‘The Stack Clash’ privilege escalation vulnerabilities 
  6. Important information before upgrading to vSphere 6.0 
  7. Downloading Export Event Results, Export Chart Data, Export Content Pack, and Export Support Bundle fails in Log Insight 3.3.x 

Top 20 Horizon View articles for July 2017

  1. Provisioning or recomposing a linked clone desktop pool fails
  2. Removing invalid linked clone entries automatically using the ViewDBChk tool in VMware Horizon View 5.3 and later versions
  3. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers
  4. Confirming that the userinit string is configured properly
  5. Cleaning up after an incomplete uninstallation on a Windows host
  6. Finding and removing unused replica virtual machines in the VMware Horizon View
  7. Using Microsoft Certreq to generate signed SSL certificates in VMware Horizon View
  8. The View virtual machine is not accessible and the View Administration console shows the virtual machine status as Already Used
  9. Administration dashboard in VMware Horizon View reports the error: Server’s certificate cannot be checked
  10. Antivirus executable exclusion list for VMware Horizon View
  11. Configuring VMware View full clone pools to reuse desktop names
  12. Troubleshooting VMware Horizon HTML Access
  13. View Manager Admin console displays the error: Error during provisioning: Unexpected VC fault from View Composer (Unknown)
  14. Changing the log file behavior in the VMware View components 
  15. Migrating linked clone pools to a different or new datastore 
  16. Recomposing the VMware View desktop fails with the error: view composer diskfault: disk customization failed due to a certificate mismatch between ufa and esx 4
  17. Provisioning View desktops fails due to customization timeout errors
  18. Error attaching to SVGADevTap, error 4000: EscapeFailed reported by PCoIP server
  19. Configuring VMware View Event database on an SQL server fails with the error: An error occurred while attempting to configure the database
  20. Disabling default printer redirection in View Clients

New KB articles published for week ending 19th August 2017

VMware vRealize Automation

Unable to view any groups in directory Sync Settings “Groups” tab after upgrading from vRA 7.2 to 7.3
Date Published: 2017/08/14

“The current data type SECURE_STRING for the ‘xxxxxxxxx’ field must be STRING with API operation” error when submitting a blueprint in vRA that contains encrypted properties
Date Published: 2017/08/14

“Error getting cluster database nodes…” error when promoting a replica to master in vRA
Date Published: 2017/08/14

VMware vRealize Business for Cloud

“Cannot connect the virtual device IDE0:0….” error when you power on the vRB appliance in vSphere Web Client
Date Published: 2017/08/14

vCenter slows down/stops responding when it is added as an endpoint in vRB
Date Published: 2017/08/17

VMware vRealize Orchestrator

“Server restart is required because of not applied configuration change” error in vRO control center
Date Published: 2017/08/14

VMware ESXi

NFS datastores in a datastore cluster reporting incorrect free space used on the datastore
Date Published: 2017/08/14

IPFIX Netflow and flow sequence number inconsistent per vDS (unique per host) when vDS IP address is configured
Date Published: 2017/08/14

Virtual Machine reporting duplicate Network adapters
Date Published: 2017/08/16

VMware Integrated OpenStack

VIO When Adding new datastores to compute node Horizon Dashboard does not report space correctly
Date Published: 2017/08/16

VMware vSAN

vSAN Health Check – vMotion ping failures
Date Published: 2017/08/16

vSAN 6.6 Ondisk upgrade to version 5 fails with the error “A general system error occurred: Unable to complete Sysinfo operation…”
Date Published: 2017/08/16

New KB articles published for week ending 12th August 2017

VMware App Volumes

AppVolumes and Multi Domains and Trusts
Date Published: 2017/08/06

AppVolumes Assignment using Domain Local Groups and Multi-Domain
Date Published: 2017/08/06

VMware ESXi

ScratchConfig.CurrentScratchLocation is set to /scratch after upgrading to ESXi 6.x
Date Published:2017/08/08

Error “Unexpected error checking compliance: module ‘string’ has no attribute ‘atoi'” during Host Profile compliance check
Date Published:2017/08/09

Datastore disconnect issue when using lsi_mr3 async drivers
Date Published:2017/08/09

Post BIOS firmware upgrade NIC is not detected by BIOS resulted PSOD
Date Published:2017/08/10

Advanced setting “ScratchConfig.ConfiguredScratchLocation” for persistent scratch location is reverted to the default value after ESXi 6.5 U1 host reboot
Date Published:2017/08/11

VMware NSX for vSphere

NSX 6.3.3 does not support ESXi versions earlier than 6.0 Update 2 or 5.5 GA
Date Published:2017/08/11

Appliance management service fails to start after restore on NSX Manager
Date Published:2017/08/08

NSX Edge Load Balancer temporary returns 503 after pool member change
Date Published:2017/08/09

Reordering/moving the Policies in the Service Composer UI takes a long time for complete sync & publish with high CPU utilization on NSX Manager
Date Published:2017/08/09

NSX Manager does not display in vSphere Web Client
Date Published:2017/08/09

Guest Introspection memory usage spikes to 90+% or you see the error: “Lost communication with ESX module” in NSX-V 6.3
Date Published:2017/08/09

Logging in with changed password fails in NSX
Date Published:2017/08/09

VMware User Environment Manager

Windows 10 1703 Start Menu causes the COM Surrogate process to use 100% CPU
Date Published:2017/08/08

Internet Explorer does not load fonts from specific websites
Date Published:2017/08/08

VMware vCenter Server

vCenter Server stops responding during SRM Non-Disruptive Tests due to deadlocks
Date Published:2017/08/09

Hardware Health Tab sensors miscategorized and shows fewer sensors
Date Published:2017/08/09

To validate the PSC HA in vCenter Server 6.5
Date Published:2017/08/10

VMware vRealize Business for Cloud

VMware tools do not run on vRB appliance post deployment unless the appliance is reset
Date Published:2017/08/11

VMware vRealize Orchestrator

“Error 400!” error while configuring vSphere Authentication in vRealize Orchestrator
Date Published:2017/08/11

VMware vSAN

Setting up active-passive dual pathing with vSAN and vSphere
Date Published:2017/08/08

New KB articles published for week ending 5th August 2017

VMware vCenter Server

2400 second timeout error during VM deployment while Storage DRS is enabled
Date Published: 2017/08/02

EAM fails to complete VIB operation due to failed VIB payload publish
Date Published: 2017/07/31

OVF deployment fails after upgrading to vCenter Server Appliance 6.5 U1
Date Published: 2017/08/01

vpxd service fails with error: duplicate key value violates unique constraint “vpxi_psa_path”
Date Published: 2017/08/03
VMware NSX for vSphere

DFW fails to publish to ESXi hosts with error: “Failed to publish message with topic ‘null’ “
Date Published: 2017/08/03

ESXi host fails to connect with the NSX controllers
Date Published: 2017/08/01
VMware vRealize Automation

Directories Management Identity Manager fails to start after Horizon-Workspace restart
Date Published: 2017/08/03

“HTTP Status 404” error seen when you download for Java Runtime Environment in vRA 7.3
Date Published: 2017/08/03
VMware ESXi

How to configure the ESXi Dump Collector service in a VMware Cloud Foundation environment
Date Published: 2017/07/31

Modifying the interface configuration for an already deployed DLR/ESG fails with a blank error message
Date Published: 2017/08/04

Powering on virtual machine fails with error: Module ‘FlashRam’ power on failed
Date Published: 2017/08/02

VIX API to obtain privileged access to a guest operating system
Date Published: 2017/07/31

vSphere Stretch Cluster Solutions with IBM FlashSystem A9000 & A9000R HyperSwap
Date Published: 2017/07/31
VMware vRealize Operations Manager

Maintenance Schedules Show in UTC in vRealize Operations Manager 6.x
Date Published: 2017/08/03

Modifying Default Content in vRealize Operations Manager 6.x
Date Published: 2017/08/04

SNMP Management Pack Is Not Supported on vRealize Operations Manager 6.x
Date Published: 2017/08/02

Using Reset Default Content in vRealize Operations Manager 6.x
Date Published: 2017/08/04
VMware Integrated OpenStack

VIO Heat Stack Create/Launch Fails with “ERROR: … is not a list”
Date Published: 2017/08/04

VIO CLI Client Fails to Connect With SSL
Date Published: 2017/08/05

VIO Heat Orchestration Template (HOT) Troubleshooting Guide
Date Published: 2017/08/04
VMware Horizon

Skype for Business Audio drops to zero while receiving / unpausing the calls.
Date Published: 2017/08/01

Top NSX product articles for July 2017

  1. Troubleshooting vShield Endpoint / NSX Guest Introspection
  2. Troubleshooting vSphere ESX Agent Manager (EAM) with NSX
  3. Best Practices for upgrading NSX for vSphere
  4. Guest Introspection USVM reports disk is full
  5. Windows VM with NSX Network Introspection driver lose TCP connectivity
  6. Troubleshooting NSX for vSphere Edge Load Balancer
  7. Troubleshooting NSX for vSphere 6.x Controllers
  8. Understanding and troubleshooting Message Bus in VMware NSX for vSphere 6.x
  9. vsfwd connection to the NSX Manager fails
  10. Troubleshooting IPSec VPN in NSX for vSphere 6.x
  11. “No NSX Managers available” error in the vSphere Web Client
  12. ESX Agent Manager solution user fails to log in after replacing the vCenter Server certificates in vSphere 6.0
  13. Licensing NSX for vSphere 6.x
  14. Re-installing NSX to upgrade vCNS Endpoint to NSX Guest Introspection
  15. Troubleshooting VMware NSX Manager
  16. NSX Manager CPU consistently at 100% with ARP snooping enabled
  17. Troubleshooting NSX for vSphere 6.x Distributed Firewall (DFW)
  18. Troubleshooting NSX for vSphere 6.x Edge appliance
  19. Guest Introspection status “Warning Guest Introspection service not ready”
  20. NSX Manager CPU consistently at 100% with ARP snooping enabled