Top 5 Signs You’re Suffering from Manual Upload Fatigue

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Tweet Top 5 Signs You’re Suffering from Manual Upload Fatigue   Do you use manual upload tools to send your Log Bundles to VMware for the purpose of troubleshooting issues that the environments that you’re managing may be experiencing? You may be suffering from Manual Upload Fatigue, and you may not even be aware of Read more...

Introducing VMware Global Services With Watson

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Tweet Throughout the past year, VMware has embarked on a mission to reimagine the support experience. As part of that mission, we have built a software engineering organization within Global Services, focused on developing great software to create a proactive, personalized and effortless experience. One of our first steps in that journey was the development Read more...

Breakthrough Visibility

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Tweet VMware Skyline™ is radically transforming customer support By: Dale Ferrario Customers like you that run business-critical operations on VMware environments need an infrastructure that’s always-on and optimized for peak performance. You expect fast, environment-specific remediation recommendations, and proactive analytics that identify problems before they occur. We’re addressing these needs with VMware Skyline™: an innovative Read more...

Creating Effective SRs

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Tweet Recently we have been doing analysis of Customer SR data in an attempt to determine ways to provide quicker resolution to our Customers. In many of the SRs we have reviewed we observed a trend. When customers open an SR many of the times their environments are down and/or projects are impacted and getting Read more...

Opening Support Requests online

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Tweet If your first instinct when opening a support request with us is to pick up the phone, we want to tell you about some behind the scenes changes we’ve been up to, to make the alternative — opening your request online — much more appealing. And we’re pretty excited about it! Now, when you Read more...