Breakthrough Visibility

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VMware Skyline™ is radically transforming customer support By: Dale Ferrario Customers like you that run business-critical operations on VMware environments need an infrastructure that’s always-on and optimized for peak performance. You expect fast, environment-specific remediation recommendations, and proactive analytics that identify problems before they occur. We’re addressing these needs with VMware Skyline™: an innovative support Read more...

Creating Effective SRs

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Recently we have been doing analysis of Customer SR data in an attempt to determine ways to provide quicker resolution to our Customers. In many of the SRs we have reviewed we observed a trend. When customers open an SR many of the times their environments are down and/or projects are impacted and getting a Read more...

Opening Support Requests online

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If your first instinct when opening a support request with us is to pick up the phone, we want to tell you about some behind the scenes changes we’ve been up to, to make the alternative — opening your request online — much more appealing. And we’re pretty excited about it! Now, when you login Read more...

VMware Portals Update

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Update – VMware portals issues (download products, get license keys, or other tasks) are resolved.  We apologize for the inconvenience and appreciate your patience with this Severity 1 issue.   Should you have any questions, please contact our Global Support & Services team at my.vmware.com. Read more...

Scheduled My VMware Maintenance

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My VMware will be undergoing a scheduled system maintenance on Saturday, April 11th, 2015.  During the time indicated below, you will not be able to place orders or download products.  myLearn login and class registrations will also be restricted. Begin: 02.00 PM PDT on Saturday, April 11 2015 End:    08.00:PM PDT on Saturday, April 11 2015 We apologize Read more...