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Category Archives: Knowledge Base

Official VMware Knowledge Base

New KB articles published for week ending 18th March 2017

VMware Horizon Client

“Couldn’t resolve proxy name” error occurs during server login in nested mode
Date Published: 2017/03/15
File redirection doesn’t work after you upgrade to Horizon Client 4.4 for Windows
Date Published: 2017/03/15
Hidden domain information is visible in Horizon Client for iOS with AirWatch integration
Date Published: 2017/03/13
Selective multiple-monitor issues when switching modes in Horizon Client for Windows
Date Published: 2017/03/14

VMware Horizon 7

Drag-and-drop functionality does not work on two Client Drive Redirection (CDR) folders
Date Published: 2017/03/14
Horizon Client 4.4 Feature Matrix with Horizon 7
Date Published: 2017/03/15
Horizon Client 4.4 Feature Matrix with Horizon Air
Date Published: 2017/03/15
Nautilus file explorer does not automatically show the changes for client side redirected folder in Horizon 7 version 7.1 for Linux Desktops
Date Published: 2017/03/14
Time zone synchronization fails in the HTML Access sidebar when using Firefox version 51 browser
Date Published: 2017/03/14

VMware Horizon Air Hybrid-Mode

Horizon Client 4.4 Feature Matrix with Horizon Air Hybrid-Mode
Date Published: 2017/03/15

VMware vCenter Hyperic Server

How to configure vCenter Server in VMware vRealize Hyperic UI
Date Published: 2017/03/14

VMware Horizon DaaS On Premise Platform

Required Security Hotfix – Horizon DaaS Platform 6.x
Date Published: 2017/03/15
Required Security Hotfix for Horizon DaaS Platform 7.0.0
Date Published: 2017/03/15

VMware vRealize Operations Manager

Struts Vulnerability CVE-2017-5638 Workaround
Date Published: 2017/03/14

VMware ESXi

Supports Auto Negotiation and Auto Negotiaton always reported as False with elxnet driver on ESXi 5.5
Date Published: 2017/03/15

VMware Identity Manager

View DRY RUN Failed error occurs when syncing View resources with VMware Identity Manager
Date Published: 2017/03/14

New KB articles published for week ending 11th March 2017

VMware NSX for vSphere

“XXX Uninitialized error” and “Not Ready” Status in host preparation
Date Published: 2017/03/10
Palo Alto Networks VM-Series for NSX Edition
Date Published: 2017/03/08

VMware Horizon

Agent machine gets STOP error or stops responding when you open a local file shared with CDR
Date Published: 2017/03/09
Supported versions of Windows 10 on Horizon View
Date Published: 2017/03/08

VMware Horizon DaaS

Required Security Patch for Horizon DaaS Platform 6.1.6
Date Published: 2017/03/12

VMware ESXi

Error message when applying a license key to a host running ESXi 6.0
Date Published: 2017/03/10

VMware vSAN

vSAN certification status of Dell PERC H330 controllers
Date Published: 2017/03/08

New KB articles published for week ending 4th March 2017

VMware Integrated OpenStack 3.0.x

Adding new compute node fails on VIO
Date Published: 2017/03/01

VMware NSX for vSphere

All zeros in interface and throughput statistics in Edge reports
Date Published: 2017/03/03
Backup to SFTP server fails in NSX-V 6.3.x
Date Published: 2017/03/02
Cumulus Linux, Integration with VMWare NSX for vSphere 6.2.4
Date Published: 2017/03/01

VMware vCenter Server Appliance

Audit.log file grows and does not rotate automatically
Date Published: 2017/03/02

VMware ESXi

FAQ: Critical information related to Emulex driver version 11.2 and higher for LightPulse and OneConnect adapter driver installations
Date Published: 2017/03/03
OVF deployment fails: SHA1 digest does not match manifest
Date Published: 2017/03/02

VMware vRealize Operations Manager

How to take a Snapshot of vRealize Operations Manager 6.x
Date Published: 2017/03/01

VMware vSphere Data Protection

Trouble backing up vSAN and VVol datastores with VDP 6.1.3 or VADP 6.5
Date Published: 2017/03/01

VMware vRealize Network Insight

Upgrading vRealize Network Insight Cluster to version 3.3
Date Published: 2017/03/01
Upgrading vRealize Network Insight to version 3.3
Date Published: 2017/03/01

VMware vSAN

Virtual SAN Health Service – HCL Health – Host issues retrieving hardware info
Date Published: 2017/03/03
Virtual SAN Health Service – Physical Disk Health – Physical disk health retrieval issue
Date Published: 2017/03/03

New KB articles published for week ending 25th February 2017

VMware ESXi

How to send NMI to Guest OS on ESXi 6.x
Date Published: 2017/02/22
Windows Server Core VM fails to display the cmd prompt
Date Published: 2017/02/24
How to send NMI to Guest OS on ESXi 6.x
Date Published: 2017/02/23
VMware vCenter Server 6.0 U3 SDK and CLI support
Date Published: 2017/02/23

VMware NSX

VM lose network connectivity after upgrade to 6.3.0 with ESXi 6.0.x and LACP uplink
Date Published: 2017/02/23

VMware vSAN

False “Virtual SAN health” alarms triggered, Web Client/RVC checks return a green/passed state
Date Published: 2017/02/21

VMware vCenter Update Manager

Configuring the TLS protocol for Update Manager 6.0 Update 3
Date Published: 2017/02/20

VMware Identity Manager

Upgrading from VMware Identity Manager Connector 2016.11.1 to the Latest GA Version
Date Published: 2017/02/21

VMware vRealize Log Insight

Unable to load Dashboard page and list of Dashboards
Date Published: 2017/02/22

VMware vCloud Director for Service Provider

vCloud Director 8.20 and vCloud Usage Meter 3.5.0 TLS compatibility
Date Published: 2017/02/23

VMware ThinApp

ThinApp 5.2.2 hotpatch release
Date Published: 2017/02/20

VMware vRealize Code Stream

vRealize Code Stream Management pack experiences duplicate key errors when publishing subscriptions with the dependencies
Date Published: 2017/02/24

VMware vRealize Automation

Email notifcations are not being sent to group ID in vRA
Date Published: 2017/02/22

VMware vRealize Operations Manager

Analytics Service Fails to Start On Multi Node Cluster in vRealize Operations Manager 6.x
Date Published: 2017/02/22
“Objects are not receiving data from adapter instance” alerts in vRealize Operations Manager 6.x
Date Published: 2017/02/20
Topology Refresh Failure in vRealize Operations for Horizon/Published Apps
Date Published: 2017/02/20
Testing a VMware vSphere adapter instance connection fails in vRealize Operations Manager 6.x
Date Published: 2017/02/21

VMware vSphere Replication

Configure NTP synchronization in your environment
Date Published: 2017/02/21

New KB articles published for week ending 18th February 2017

VMware ESXi

ESXi host fails with intermittent NMI purple diagnostic screen on HP ProLiant Gen8 servers
Date Published: 2017/02/13

VMware vCenter Server

Identical IP address for VMs deployed using a vApp OVF Template
Date Published: 2017/02/13
Virtual machine Power on requests from vRealize Operations manager fail
Date Published: 2017/02/14
Cleanup job leaves events one more day than specified retention days
Date Published: 2017/02/14

VMware NSX for vSphere

Distributed firewall rules fail to apply on VM’s without VMware tools
Date Published: 2017/02/13
vShield Edge is unmanagable after upgrading from vCNS 5.5 to NSX 6.2.x
Date Published: 2017/02/16

VMware vCloud Air Dedicated Cloud

Hms_Jar_Edit.py Python Script
Date Published: 2017/02/16

VMware vCloud Director for Service Provider

Hardware changes to a virtual machine fail in vCloud Director with the error: PBM error occurred during PreMigrateCheckCallback
Date Published: 2017/02/16
vCloud Director 8.20 compatibility with vSphere 6.5 and NSX 6.3
Date Published: 2017/02/13

VMware vRealize Automation

Unable to create XaaS resource actions as ‘Shared’ or change the icon in vRA 7.2
Date Published: 2017/02/13

VMware vRealize Operations Manager

Individual vCenter Authentication Sources Missing After Upgrading vRealize Operations Manager 6.x
Date Published: 2017/02/16

VMware vSphere Client 6.5.x

vSphere 6.0 or later displays Cluster Requirements Compliance Error for Fault Tolerance
Date Published: 2017/02/16

VMware vSphere Data Protection

VDP 6.1.3 stops responding while VMs with multiple VMDKs on vSAN are backed up
Date Published: 2017/02/15

Top 10 vRealize Log Insight articles for February 2017

Here is our Top 10 vRealize Log Insight articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Update sequence for vSphere 6.5 and its compatible VMware products
  2. FAQ: Log Insight for vCenter Server
  3. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  4. Agents are unable to pull configuration or push events to a vRealize Log Insight cluster 4.0
  5. Changing internal configuration options in VMware vRealize Log Insight
  6. Downloading Export Event Results, Export Chart Data, Export Content Pack, and Export Support Bundle fails in Log Insight 3.3.x
  7. vRealize Log Insight for NSX FAQ
  8. Disabling RC4 Cipher on vRealize Log Insight (vRLI) versions prior to 3.3
  9. Custom Active Directory configuration for VMware vRealize Log Insight
  10. Important information before upgrading to vSphere 6.0

Top 20 Horizon View articles for February 2017

Here is our Top 20 Horizon View articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Collecting VMware Horizon View logs and diagnostic information
  2. Provisioning or recomposing a linked clone desktop pool fails
  3. VMware View ports and network connectivity requirements
  4. Using Microsoft Certreq to generate signed SSL certificates in VMware Horizon View
  5. Restart order of the View environment to clear ADLDS (ADAM) synchronization in Horizon View
  6. Removing invalid linked clone entries automatically using the ViewDBChk tool in VMware Horizon View 5.3 and later versions
  7. Licensing VMware View 4.x, 5.x and 6.x
  8. Performing an end-to-end backup and restore for VMware View Manager
  9. Administration dashboard in VMware Horizon View reports the error: Server’s certificate cannot be checked
  10. Recommended restart cycle of the VMware Horizon View environment
  11. Virtual machine application runs slower than expected in ESXi
  12. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers
  13. Configuring security protocols on components to connect the View Client with desktops
  14. Provisioning View desktops fails due to customization timeout errors
  15. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in
  16. Connecting to the View ADAM Database
  17. Confirming that the userinit string is configured properly
  18. Creating or recomposing a pool fails with error: Invalid value for parameter dgid passed to view composer function
  19. The View virtual machine is not accessible and the View Administration console shows the virtual machine status as Already Used
  20. Finding and removing unused replica virtual machines in the VMware Horizon View

Top 20 vRealize Operations Manager articles for February 2017

Here is our Top 20 vRealize Operations Manager articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Resetting the Administrator password in vRealize Operations Manager 5.x and 6.x
  2. vRealize Operations Manager Sizing Guidelines
  3. vRealize Operations Manager 6.1, 6.2, and 6.2.1 Sizing Guidelines
  4. Collecting diagnostic information from vRealize Operations Manager 6.x
  5. After upgrading to vRealize Operations Manager 6.4 Objects show no Collection Status
  6. How to reset the root password in VMware vRealize Operations Manager
  7. Adding additional storage to vCenter Operations Manager Analytics or UI virtual machine
  8. Enabling SSH access in vRealize Operations Manager 6.x
  9. Missing data in VMware vRealize Operations Manager 6.1 reports
  10. Support statement for vRealize Operations Manager 6.x upgrades
  11. Replacing or repairing VMware vSphere solution dashboards in VMware vRealize Operations Manager 6.x
  12. Cluster fails to initialize during upgrade In vRealize Operations Manager 6.1 and later
  13. Historical data is lost in VMware vRealize Operations Manager 6.1
  14. Removing a solution from VMware vRealize Operations Manager 6.x
  15. How to change the IP address of a vRealize Operations Manager 6.1 or Up Node in a Multiple-Node Cluster
  16. How to manually change the status of the node or the cluster in vRealize Operations Manager 6.x
  17. Understanding Feature Accommodation between VMware vSphere 6.0 and 6.5 and vRealize Operations 5.8.x and 6.0.1
  18. After cancelling the selected alerts in VMware vRealize Operations Manager 6.0.x, one or more of the selected alerts remain
  19. vRealize Operations Manager 6.4 Sizing Guidelines
  20. vRealize Operations Manager 6.x fails to accept and apply Custom CA Certificate

Top 20 vRealize Automation articles for February 2017

Here is our Top 20 vRealize Automation articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. How to backup or export embedded Postgres DB from vRealize Automation appliance
  2. Repairing or updating the trust between all components within vRealize Automation 6.x environment
  3. Removing a virtual machine from vRealize Automation 7.x using Cloud Client
  4. After the vRA update, Infrastructure tab fails with 401 Error
  5. Unable to add Active Directory users or groups to vCenter Server Appliance or vRealize Automation permissions
  6. Logging in to a tenant with verified administrator credentials or user credentials fails in vRA 6.2.x
  7. How to use JXplorer to update the LDAP string for an identity source for vRA 6.0.x, 6.1.x
  8. “Extensibility consumer error(20999) – TypeError: Cannot call method “createAdvancedDesignerClient” error in vRA 7.1
  9. Changing the VMware vRealize Automation IaaS service account or updating the vRealize Automation IaaS service account password
  10. How to remove a virtual machine from Management in vRA or vCAC
  11. Setting the Kerberos token size for vRealize Automation deployments
  12. Unable to retrieve over 100 machines in vRO workflow or vRA UI/API call
  13. Unable to create XaaS resource actions as ‘Shared’ or change the icon in vRA 7.2
  14. Automated upgrade of IaaS components using new Upgrade Shell Script fails in vRA 7.2
  15. Connection between VMware vRealize Automation and embedded vRealize Orchestrator fails with the error: Cannot connect to Orchestrator server
  16. Troubleshooting 404 and 401 errors in vRA 6.x by validating component configuration
  17. Identity Provider (IDP) connectors are missing in vRealize Automation
  18. Unable to generate CSV file to import virtual machines in vRA 7.x
  19. Logging in to tenant fails after adding authenticated proxy config in VAMI in vRealize Automation 7.x
  20. Multi-Machine Blueprint Reported as Partially Succeeded But All the Components Provisioned Correctly

Top 20 vSAN articles for February 2017

Here is our Top 20 vSAN articles list for February 2017. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. VMware vSAN 6.0 Requirements
  2. Update sequence for vSphere 6.5 and its compatible VMware products
  3. Component metadata health check fails with invalid state error
  4. Required vSAN and ESXi configuration for controllers based on the LSI 3108 chipset
  5. FAQ: Support statement for 512e and 4K Native drives for VMware vSphere and vSAN
  6. vSAN upgrade requirements
  7. vSAN 6.2 increase in used disk space with All-Flash and Deduplication
  8. vSAN APD message that can be safely ignored: Unable to register file system <UUID> for APD timeout notifications: Inappropriate ioctl for device
  9. VMware vSAN in cluster XXX in datacenter YYY does not have capacity
  10. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  11. How to format vSAN Disk Groups with a legacy format version
  12. vSAN 6.2 hybrid disk group performance degradation
  13. How to use and interpret performance statistics collected using vSAN Observer
  14. “Virtual SAN Disk Balance” warning alarm during vSAN health check
  15. vSAN memory or SSD congestion reached threshold limit
  16. Recommended settings for RAID0 logical volumes on certain 6G LSI based RAID vSAN
  17. Adding additional hosts to an existing vSAN cluster
  18. VMware vSAN 6.x health plug-in fails to load with the error: Unexpected status code: 400
  19. vSAN Health Service – Cluster – Disk format version
  20. vSAN 6.1/5.5 Update 3 Disk Groups show as Unmounted in the vSphere Web Client (DDH)