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Category Archives: Knowledge Base

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New KB articles published for week ending 17th June 2018

Proactively Identifying Potential Risk with VMware Skyline

As part of our goal to continuously improve the customer support experience, Technical Support Engineers (TSEs) can now interactively view the proactive findings and recommendations delivered to customers today within the Skyline Operational Summary Report (OSR). Additionally, within the findings and recommendations, TSEs can view customer environment inventory information along with all Support Requests (SRs) for the particular customer they are assisting. All of this together enables Global Support Services (GSS) to better help our customers. These new capabilities are only available to those customers who have adopted VMware Skyline.

VMware Skyline is available globally to Premier Services customers along with a select number of Production Support customers. If you are interested in receiving proactive support from VMware, show your interest by signing-up for the Managed Access Program. We will continue to invite customers from the Managed Access Program as we scale proactive support services. Additionally, you can ask your VMware Account Team for information about how we’re radically transforming the customer support experience.

Going Beyond Break/Fix

When the circumstances exist that a SR is needed to troubleshoot an issue, TSEs will help the customer resolve the issue. Additionally, they can now review the customer’s proactive findings and recommendations as part of the SR process.

Perhaps the customer experienced an issue that was discovered by Skyline. In that instance, the TSE can immediately assist the customer with determining how many additional objects could be impacted by the same issue. TSEs can now help answer the question, how many more objects could be impacted by the same issue. Furthermore, the recommendation to resolve the issue has already been found, helping expedite the resolution of the issue across all impacted and potentially impacted objects.

Or, if a customer experiences an issue that requires a patch or update, the TSE can review the proactive findings and recommendations to determine if the patch or update required to resolve the original issue, could also resolve additional potential issues. This is not always the case, however, with more information available to TSEs, the better enabled they are to help customers.

Interactive findings and recommendations

Finding Potential Issues

TSEs can now view customer proactive findings and recommendations within a SaaS-based web application. This allows for better search and filter capabilities of findings and recommendations. TSEs can sort by issue severity, quickly looking at all critical findings within a customer’s environment. Or, a TSE can filter for only network-related findings if assisting a customer with a network-related SR. All of this together better enables our TSEs to better serve our customers and assist them beyond just problem resolution.

Technical Support Engineers can sort by issue severity or filter by compute, network or storage

Conclusion

Today, customers who have adopted proactive support with VMware Skyline receive an OSR. Within the OSR, customers are proactively notified of potential risks within their environment. Additionally, recommendations are provided for how to remediate those potential risks. Now, TSEs have this same information at their fingertips and can help customers with understanding potential risk within their VMware environment.

These new enhanced support capabilities are only available to customers who are receiving proactive support with VMware Skyline. This is just one of many steps VMware is taking is radically transform the customer support experience. Additional information about VMware Skyline is below.

Additional Resources

VMware Skyline
Managed Access Program (Sign-Up for VMware Skyline)
Frequently-Asked Questions
VMware Skyline Community

New KB articles published for week ending 10th June 2018

VMware Cloud on AWS

Failed to add groups to the “CloudAdminGroup” during HLM
Date Published: 6/5/2018

Authenticity of the host’s ssl certificate is not verified
Date Published: 6/5/2018

VMware Horizon

Unable to login to Horizon Console or View Administrator using IP address
Date Published: 6/6/2018

Unable to enable/disable Connection Server when backup frequency is set to “Never”
Date Published: 6/8/2018

VMware Integrated OpenStack

VIO After upgrade from 3.1 to 4.x unable to manage volumes
Date Published: 6/5/2018

VIO Error in method invocation The requested availability zone is not available when importing VM
Date Published: 6/5/2018

VIO Bulk deleting of nova datastores
Date Published: 6/6/2018

VMware NSX for vSphere

Trend Micro Deep Security v 10.0 for NSX 6.2, 6.3 and 6.4
Date Published: 6/8/2018

VMware NSX-T Data Center

While upgrading the NSX Agents in the CSM, some of the instances may show a “Failed” status
Date Published: 6/4/2018

Host preparation fails in NSX-T with the error: “Invalid host thumbprint”
Date Published: 6/5/2018

UI trace flow debug issue with Centralized Service Port backed VM in NSX-T
Date Published: 6/6/2018

VMware SDDC Manager

VMware Cloud Foundation Workload Domain expansion fails at the Task “Configure new vCenters and ESXi hosts from workload domains in vRLI”
Date Published: 6/6/2018

VMware vCenter Site Recovery Manager

Running Reprotect or Recovery on PURE storage reports error “Failed to sync data on replica devices. A storage operation requested on unknown storage device ‘peer-xxxxxxxxxxxxxx'”
Date Published: 6/4/2018

VMware vRealize Network Insight

VRNI 3.X unable to see the physical Dell switches
Date Published: 6/4/2018

vRealize Operations Manager

Modifying DNS of vRealize Operations Manager vAPP using vami_config_net, will not generate correct resolve.conf
Date Published: 6/7/2018

VMware vSAN

vSAN Controller health check warning for Intel VMD controllers
Date Published: 6/4/2018

Ensure data accessibility is always used before vSAN host entering maintenance mode when using Host Client
Date Published: 6/7/2018

VMware vSphere ESXi

Hostd process crashes repeatedly on ESXi host with a virtual distributed switch
Date Published: 6/5/2018

New KB articles published for week ending 3rd June 2018

Skyline Collector Appliance

VC_EVENTS endpoint failure in Skyline Collector version 1.0.x and 1.1.x
Date Published: 6/1/2018

VMware Application Proxy

Unable to activate plugins in VMware Application Proxy 1.0 installed after May 20th
Date Published: 5/28/2018

Unable to activate plugins in VMware Application Proxy 1.0 installed before May 20th
Date Published: 5/28/2018

VMware Cloud on AWS

Unable to link HLM: Link failed with reason: Internal system error. Retry
Date Published: 5/31/2018

Credit Card Validation and Requirements for VMware Cloud on AWS
Date Published: 6/1/2018

VMware ESXi

Unable to passthrough a USB smart card reader to a guest operating system in ESXi version 6.5 and later
Date Published: 5/30/2018

QLogic FastLinQ QL41xxx adapter fails to create Virtual Functions after enabling SRIOV
Date Published:5/28/2018

ESXi 5.5 host intermittently displays as disconnected or not responding in the vCenter
Date Published: 6/1/2018

VMware Horizon Cloud with Hosted Infrastructure

How to verify production RDSH farm images prior to publishing updates
Date Published: 5/29/2018

VMware NSX for vSphere

Dataplane outage during management plane outage
Date Published: 5/28/2018

Edge deployment fails with the error: “greater than MAX fds Supported 1000”
Date Published: 5/29/2018

Trend Micro Deep Security v 11.0 for NSX-v 6.3 and 6.4
Date Published: 5/30/2018

VMware SDDC Manager

How to manually complete the Configure LACP for VDS task during a VMware Cloud Foundation workload domain creation workflow
Date Published: 5/29/2018

The VMware Cloud Foundation NTP health check shows a Yellow status for the Log Insight nodes in environments upgraded from 2.1.3b to 2.2.1
Date Published: 5/29/2018

The sos utility exists in two locations for VMware Cloud Foundation installations upgraded from version 2.1.3b to 2.2.1
Date Published: 5/30/2018

Settings which can be tuned to prevent timeouts during upgrades in VMware Cloud Foundation
Date Published: 6/1/2018

The VMware Cloud Foundation NTP health check shows a Red status for the TOR switches in environments upgraded from 2.1.3b to 2.2.1
Date Published: 5/29/2018

The VMware Cloud Foundation Check Discovery Protocol Enabled health check returns a RED state when LLDP is in use
Date Published: 5/30/2018

The Check for error dumps in ESXi health check in VMware Cloud Foundation returns a YELLOW state
Date Published: 5/30/2018

A Registration/unregistration of third-party IO filter storage provider fails on a host warning is created on ESXi hosts during VMware Cloud Foundation workload domain creation or expansion
Date Published: 5/30/2018

VMware vCenter Lifecycle Manager

Unable to retry requests that fail due to unsupported password phrases by an individual vRealize Suite product in vRealize Lifecycle Manager
Date Published: 5/28/2018

VMware vCenter Server

VMWare Tools installation progress dialog running setup does not complete
Date Published: 5/31/2018

VMs get corrupted on vVOL datastores after vMotion
Date Published: 5/31/2018

VMware vCloud Availability for vCloud Director

Stopping replicated VMs in vCD via the vCloud Availability for vCloud Director Tenant Portal causes the VM’s vApp to enter a Partially Running state
Date Published: 5/28/2018

VMware vRealize Automation

Upgrading to vRealize Automation 7.3.1 and 7.4 fails while running post-install scripts on the replica appliance nodes
Date Published: 5/31/2018

VMware vRealize Network Insight

[vRNI] [3.x] Edge with trunk interface not showing up for any VM to VM topology
Date Published: 5/28/2018

[vRNI] [3.x] VM to VM/Internet paths not working when VMtools or OpenTools are not installed
Date Published: 5/29/2018

VMware vRealize Suite Lifecycle Manager

After configuring vIDM in vRelaize Suite Lifecycle Manager, vIDM server does not sync users with blank email address in the user account
Date Published: 5/28/2018

When Admin/Root Password is changed directly on vRealize Suite Admin/Root account might get locked
Date Published: 5/28/2018

Download link to the vRelaize Suite product support bundle is missing from the vRelaize Suite Lifecycle Manager’s Manage Environment page
Date Published: 5/28/2018

VMware vSphere Web Client

The value of BIOS UUID is not reflected in VM when it is deployed from OVF template
Date Published: 5/29/2018

New KB articles published for week ending 27th May 2018

VMware vCenter Server

Upgrading Windows vCenter server 6.5 to vCenter server 6.7 fails when VMware vSphere authentication proxy service is started
Date Published: 2018/5/21

vCenter Server Appliance Management Interface might not display the vCenter Server 6.7.0a patch
Date Published: 2018/5/21

VMware vCenter Server Appliance

While migrating from a Windows vCenter Server to a 6.5 vCenter Appliance, one or more services fail to start
Date Published: 2018/5/21

VMware Integrated OpenStack

VIO Creating a compact mode cluster fails with error importing image into glance
Date Published: 2018/5/21

Datacenter

Hypervisor-Assisted Guest Mitigation for CVE-2018-3639 (Speculative Store Bypass)
Date Published: 2018/5/22

VMware vRealize Automation

vRA appliance stuck on “updating network config through vaos.service” during boot
Date Published: 2018/5/22

VMware vCloud Availability for vCloud Director

“[Code=503] Access Forbidden” error when logging into the vCloud Availabilty for vCloud Director Tenant Portal
Date Published: 2018/5/23

VMware SDDC Manager

The VMware Cloud Foundation 2.2 health check reports the Uplink port connection status as RED when a custom L3 uplink configuration is used.
Date Published: 2018/5/23

Workload domain creation fails on the vCenter: Configure LACP on VDS task.
Date Published: 2018/5/24

VMware vRealize Operations Manager

Clear Recent Tasks in vRealize Operations Manager 6.1 and Later
Date Published: 2018/5/23

Memory Usage % Metric in vRealize Operations Manager 6.7 always shows 97-100%
Date Published: 2018/5/24

VMware vSphere Update Manager

Upgrading VM Virtual Hardware through Update Manager 6.x fails on Linux Virtual Machines
Date Published: 2018/5/24

VMware Validated Design

SAIC SDI on VMware Validated Design 4.2
Date Published: 2018/5/24

VMware vRealize Suite Lifecycle Manager

Log bundle downloads, OVA mappings, and product deployments fail
Date Published: 2018/5/24

VMware vSphere ESXi

Low I/O performance using intel-nvme drivers 1.3.2.8-1OEM and 1.3.2.4-1OEM with block sizes larger than 4K
Date Published: 2018/5/24

VMware Cloud on AWS

DNS resolution not working for Windows VMs in VMC when VM IP is statically assigned
Date Published: 2018/5/24

New KB articles published for week ending 20th May 2018

VMware ESXi

Linux VM UEFI boot “WARNING: BIOS bug: CPU MTRRs don’t cover all of memory, losing xxx of RAM”
Date Published: 2018/5/14

HP host with QFLE3 Driver Version 1.0.60.0 experienced a PSOD on shutdown or restart
Date Published: 2018/5/14

In ESXi 5.5 host gets disconnected from the vCenter randomly with vpxa crashing
Date Published: 2018/5/14

VMware vSphere Replication

Upgrading vSphere Replication 6.1.2/6.5.x to 8.1 fails with the error “input stream closed” during SFTP file transfer
Date Published: 2018/5/14

VMware vCloud Availability for vCloud Director

Storage migration restrictions for replicated VMs and replication disks in vCloud Availability for vCloud Director
Date Published: 2018/5/14

The impact a resource vCenter Server becoming unavailable in the Service Provider site has on vCloud Availability for vCloud Director
Date Published: 2018/5/15

VMware NSX for vSphere

Shrinking NSX IP pool range fails with the error: “Unable to modify subnet subnet-X IP range X.X.X.X – X.X.X.X from this subnet is in use.”
Date Published: 2018/5/15

VMware Pulse IoT Center 1.x

Support for Liota SDK included in VMware Pulse IoT Center
Date Published: 2018/5/15

VMware Software Manager

End of Distribution and End of General Support for VMware Software Manager
Date Published: 2018/5/16

VMware vRealize Automation

Multi-machine deployment contains 1 or more missing machines after restore from backup
Date Published: 2018/5/16

After upgrading vRealize Orchestrator to 7.4, NSX 6.x plug-in may not work
Date Published: 2018/5/18

VMware vCenter Server

Edit Host Customization form does not update the host customization correctly
Date Published: 2018/5/18

New KB articles published for week ending 13th May 2018

Datacenter

VMware response to CVE-2018-8897
Date Published: 2018/5/8

VMware vCloud Availability for vCloud Director

Storage Requested values are reported incorrectly for Organization VDCs that contain replicated VMs in vCloud Director
Date Published: 2018/5/8

VMware Fusion

Boot Camp virtual machine and the virtual machine stored on ExFAT partition cannot be powered on at the same time
Date Published: 2018/5/8

VMware vRealize Log Insight

VIDM are users unable to authenticate to vRealize Log Insight 4.x
Date Published: 2018/5/8

VMware NSX SD-WAN by VeloCloud

Local Web User Interface Access of the VMware NSX SD-WAN Edge by VeloCloud is disabled by default
Date Published: 2018/5/9

VMware vRealize Operations Manager

vRealize Operations Manager 6.7 dashboards not visible in the vSphere 6.7 Web UI
Date Published: 2018/5/10

Using VIDM to access vRealize log Insight in vRealize Operations Manager
Date Published: 2018/5/10

VMware SDDC Manager

VMware Cloud Foundation R0->R1 Upgrade Guidance
Date Published: 2018/5/10

Some Services on the SDDC Manager Controller Virtual Machine do not start automatically after a reboot
Date Published: 2018/5/12

VMware Application Proxy

How to enable SSH in VMware Application Proxy 1.0
Date Published: 2018/5/10

VMware ESXi

Handling I/O failures in virtual machines due to degraded SW RAID-1
Date Published: 2018/5/11

VSAN

Veritas NetBackup 8.1.1 with VMware vSAN datastores
Date Published: 2018/5/11

Veritas NetBackup KB Articles
Date Published: 2018/5/12

New KB articles published for week ending 6th May 2018

VMware vRealize Operations Manager

Unable to select virtual distributed switch port groups while deploying vRealize Operations Manager through the plugin UI in vCenter
Date Published: 2018/04/30

Cassandra corrupted system schema files in vRealize Operations Manager 6.x
Date Published: 2018/04/30

VMware NSX-T

FQDN cannot be used for NSX Manager API in NSX-T Tile
Date Published: 2018/04/30

VMware vSphere Replication

Unable to upgrade replication server from 6.5.1 to 8.1.0.1 due to missing “vSphere_Replication_Migrate_AddOn_OVF10 ” file in the ISO
Date Published: 2018/05/01

VMware ESXi

VMware Products and Intel® Software Guard Extensions (Intel® SGX)
Date Published: 2018/05/01

Support for Lenovo System x and ThinkSystem series servers IMM providers on ESXi 6.7 and later
Date Published: 2018/05/01

VMware Response to Reports on Spectre-NG
Date Published: 2018/05/03

VMware ESXi 6.5, Patch Release ESXi-6.5.0-update02
Date Published: 2018/05/03

VMware SDDC Manager

The VMware Imaging Appliance (VIA) 2.3.2 virtual machine fails to boot when running on ESXi 6.5/6.7 or Fusion 10.1.1
Date Published: 2018/05/02

VMware vSAN

vSAN HCL DB up-to-date health check is red for the fresh deployment without internet access
Date Published: 2018/05/03

VMware NSX for vSphere

Hillstone CloudHive v2.5, NSX 6.3, 6.4 (vSphere 6.5, 6.0 and 5.5) and NSX 6.2.4 (vSphere 6.0 and 5.5)
Date Published: 2018/05/04

VMware Horizon

VMware View Connection Server and CVE-2015-9251
Date Published: 2018/05/06

VMware vRealize Business for Cloud Standard

Intermittent “Internal Error” while navigating to Cluster base rate option in Business Management tab
Date Published: 2018/05/06

VMware vCenter Server

Security Patch for VMware vCenter Server 6.5 Update 2
Date Published: 2018/05/03

Full Patch for VMware vCenter Server Appliance 6.5 Update 2
Date Published: 2018/05/03

New KB articles published for week ending 29th April 2018

VMware vRealize Automation

vRealize Automation Management Interface: IaaS Certificates: “Error calling OpenSSL tools.” after upgrading to 7.3
Date Published: 2018/04/23

VMware SDDC Manager

VMware Cloud Foundation ESXi host upgrade fails at VUM_STAGE_TAKE_BACKUP
Date Published: 2018/04/23

A NETWORK_DOWN alert is generated in VMware Cloud Foundation installations with Arista switches when vRealize products are deployed
Date Published: 2018/04/23

VMware vCloud Director for Service Provider

Error while creating VDC using “POST /admin/org/{id}/vdcsparams” operation
Date Published: 2018/04/24

VMware vRealize Log Insight

Unable to Create Custom Extracted Field from Multi-line Events in Log Insight 4.x
Date Published: 2018/04/24

VMware Integrated OpenStack

Adding new Nova cluster to existing VIO deployments takes longer than 20 minutes
Date Published: 2018/04/24

VMware vRealize Operations Manager

vRealize Operations Manager 6.7 upgrade fails if IPv6 is disabled
Date Published: 2018/04/23

VMware vSphere Web Client

vSphere Web Client hangs after entering credentials after upgrade to vCenter Server 6.7
Date Published: 2018/04/23

VMware vRealize Configuration Manager

Configuring vRealize Configuration Manager from HTTP to HTTPS
Date Published: 2018/04/24

VMware vSphere Integrated Containers

VIC Containers Fail In Management Portal “Unexpected error, status: 400”
Date Published: 2018/04/24

VIC Appliance reports “An image does not exist locally with the tag” on Pushing Images
Date Published: 2018/04/25

VMware Validated Designed for Software-Defined Data Center

VMware SDDC on Dell EMC VxRail HCI
Date Published: 2018/04/25

New KB articles published for week ending 22th April 2018

VMware Integrated OpenStack

Source image is de-selected while moving through instance deploy wizard in VIO Horizon
Date Published: 2018/04/18

VIO Instances going to the same datastore when deployed concurrently
Date Published: 2018/04/18

VMware SDDC Manager

How to configure DNS within a VMware Cloud Foundation DR impementation
Date Published: 2018/04/16

ESXi upgrades in a VMware Cloud Foundation environment fail to complete successfully during the 2.1.x to 2.2.x upgrade process
Date Published: 2018/04/18

Upgrading from VMware Cloud Foundation 2.2.x to 2.3.x fails with the error, “Failed to populate createdDate and updateDate field in processingtask table”
Date Published: 2018/04/17

VMware Cloud Foundation LCM self-upgrade fails to complete successfully
Date Published: 2018/04/17

VMware vCenter Server

Action mail not being sent from vCenter Server Appliance after Alert/Event is triggered
Date Published: 2018/04/16

Deploying vCenter Server Appliance 6.7 fails with the message “The installation of vCenter Server failed due to an internal error.”
Date Published: 2018/04/19

vCenter Server 6.7 upgrade fails with the error: “Failed to check the status of VMware Directory Service”
Date Published: 2018/04/20

Best practices for upgrading to vCenter Server 6.7
Date Published: 2018/04/17

Host Profile Compliance Failure while Upgrading to vsphere 6.7. Failure due to mismatch in device parameter “Max Outstanding IOs”
Date Published: 2018/04/17

VMware vSAN

Using SQL Server Failover Clustering on a vSphere 6.7 vSAN Datastore with vSAN iSCSI Target Service: Guidelines for supported configurations
Date Published: 2018/04/16

vSAN 2018 Quarterly Advisory for Q1
Date Published: 2018/04/16

VMware ESXi

Prerequisites and limitations when using 256 PVSCSI disks in a virtual machine
Date Published: 2018/04/16

Windows 7 and 2008 virtual machines lose network connectivity on VMware Tools 10.2.0
Date Published: 2018/04/17

DELLEMC PowerEdge Persistent Memory (PMem) Support
Date Published: 2018/04/17

Windows Device Guard is silently disable on virtual machines on AMD ESXi hosts
Date Published: 2018/04/17

Hewlett Packard Enterprise Servers Persistent Memory (PMem) Support
Date Published: 2018/04/20

ESXCLI command to enable a disabled vmknic on DVS fails
Date Published: 2018/04/20

VMware vRealize Orchestrator

vRealize Orchestrator and Monitoring client logs are not visible in the GUI after upgrading to vRO 7.4
Date Published: 2018/04/21

VMware Support News, Alerts, and Announcements

Datacenter Products

VMware App Volumes

VMware Horizon

VMware NSX for vSphere

VMware SDDC Manager

VMware Validated Design

VMware vCenter Server

VMware vCloud Availability for vCloud Director

VMware vRealize Business for Cloud Standard

VMware vSphere Storage Appliance

Going Beyond Break/Fix

Finding Potential Issues

Conclusion

Additional Resources