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Author Archives: Rahul Verma

About Rahul Verma

Rahul Verma is a Operations Readiness Specialist within the Global Support Services - Knowledge Experience group at VMware. He likes movies and books that can be seen and read more than once. And he loves crossing over to the Dark Side of the Force, preferably in a room with a comfortable bed and dark curtains.

New KB articles published for week ending 5th August 2017

VMware vCenter Server

2400 second timeout error during VM deployment while Storage DRS is enabled
Date Published: 2017/08/02

EAM fails to complete VIB operation due to failed VIB payload publish
Date Published: 2017/07/31

OVF deployment fails after upgrading to vCenter Server Appliance 6.5 U1
Date Published: 2017/08/01

vpxd service fails with error: duplicate key value violates unique constraint “vpxi_psa_path”
Date Published: 2017/08/03
VMware NSX for vSphere

DFW fails to publish to ESXi hosts with error: “Failed to publish message with topic ‘null’ “
Date Published: 2017/08/03

ESXi host fails to connect with the NSX controllers
Date Published: 2017/08/01
VMware vRealize Automation

Directories Management Identity Manager fails to start after Horizon-Workspace restart
Date Published: 2017/08/03

“HTTP Status 404” error seen when you download for Java Runtime Environment in vRA 7.3
Date Published: 2017/08/03
VMware ESXi

How to configure the ESXi Dump Collector service in a VMware Cloud Foundation environment
Date Published: 2017/07/31

Modifying the interface configuration for an already deployed DLR/ESG fails with a blank error message
Date Published: 2017/08/04

Powering on virtual machine fails with error: Module ‘FlashRam’ power on failed
Date Published: 2017/08/02

VIX API to obtain privileged access to a guest operating system
Date Published: 2017/07/31

vSphere Stretch Cluster Solutions with IBM FlashSystem A9000 & A9000R HyperSwap
Date Published: 2017/07/31
VMware vRealize Operations Manager

Maintenance Schedules Show in UTC in vRealize Operations Manager 6.x
Date Published: 2017/08/03

Modifying Default Content in vRealize Operations Manager 6.x
Date Published: 2017/08/04

SNMP Management Pack Is Not Supported on vRealize Operations Manager 6.x
Date Published: 2017/08/02

Using Reset Default Content in vRealize Operations Manager 6.x
Date Published: 2017/08/04
VMware Integrated OpenStack

VIO Heat Stack Create/Launch Fails with “ERROR: … is not a list”
Date Published: 2017/08/04

VIO CLI Client Fails to Connect With SSL
Date Published: 2017/08/05

VIO Heat Orchestration Template (HOT) Troubleshooting Guide
Date Published: 2017/08/04
VMware Horizon

Skype for Business Audio drops to zero while receiving / unpausing the calls.
Date Published: 2017/08/01

Top NSX product articles for July 2017

  1. Troubleshooting vShield Endpoint / NSX Guest Introspection
  2. Troubleshooting vSphere ESX Agent Manager (EAM) with NSX
  3. Best Practices for upgrading NSX for vSphere
  4. Guest Introspection USVM reports disk is full
  5. Windows VM with NSX Network Introspection driver lose TCP connectivity
  6. Troubleshooting NSX for vSphere Edge Load Balancer
  7. Troubleshooting NSX for vSphere 6.x Controllers
  8. Understanding and troubleshooting Message Bus in VMware NSX for vSphere 6.x
  9. vsfwd connection to the NSX Manager fails
  10. Troubleshooting IPSec VPN in NSX for vSphere 6.x
  11. “No NSX Managers available” error in the vSphere Web Client
  12. ESX Agent Manager solution user fails to log in after replacing the vCenter Server certificates in vSphere 6.0
  13. Licensing NSX for vSphere 6.x
  14. Re-installing NSX to upgrade vCNS Endpoint to NSX Guest Introspection
  15. Troubleshooting VMware NSX Manager
  16. NSX Manager CPU consistently at 100% with ARP snooping enabled
  17. Troubleshooting NSX for vSphere 6.x Distributed Firewall (DFW)
  18. Troubleshooting NSX for vSphere 6.x Edge appliance
  19. Guest Introspection status “Warning Guest Introspection service not ready”
  20. NSX Manager CPU consistently at 100% with ARP snooping enabled

Top vSAN product articles for July 2017

  1. Component metadata health check fails with invalid state error
  2. Requirements and considerations for the deployment of VMware vSAN
  3. vSAN Health Service vSAN HCL Health Controller Driver
  4. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  5. vSAN proactive rebalance
  6. VMware vSAN upgrade best practices
  7. VMware vSAN 6.0 Requirements
  8. Configuring vSAN Unicast networking from the command line.
  9. vSAN CLOMD daemon may fail when trying to repair objects with 0 byte components
  10. Required vSAN and ESXi configuration for controllers based on the LSI 3108 chipset
  11. vSAN Health Service – Cluster health – vSAN disk balance
  12. How to configure vSAN VMkernel networking
  13. vSAN Health Service – Physical Disk Health – Overall Disk Health
  14. vSAN Health Service – Physical Disk Health – Disk Capacity
  15. vSAN PCIE/NVMe SSDs receive a warning for HCL Health Check
  16. After reboot diskgroups are not mounted
  17. How to remove a disk from a vSAN host
  18. How to use and interpret performance statistics collected using vSAN Observer
  19. Unable to upgrade vSAN disk format
  20. “Host cannot communicate with all other nodes in vSAN enabled cluster” error

Top vSphere product articles for July 2017

  1. Investigating virtual machine file locks on ESXi
  2. /storage/log directory is full in vCenter Server Appliance 6.0
  3. Collecting diagnostic information for VMware products
  4. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  5. Determining Network/Storage firmware and driver version in ESXi 4.x and later
  6. Snapshot removal task stops at 99% in ESXi/ESX
  7. How to consolidate snapshots in vSphere 5.x/6.x
  8. Restarting the Management agents in ESXi
  9. How to download and install async drivers in ESXi 5.x/6.x
  10. How to unmount a LUN or detach a datastore device from ESXi hosts
  11. Increasing the disk space for the VMware vCenter Server Appliance in vSphere 6.0
  12. Creating a persistent scratch location for ESXi 4.x/5.x/6.x
  13. “vm-support” command in ESX/ESXi to collect diagnostic information
  14. “esxcli software vib” commands to patch an ESXi 5.x/6.x host
  15. Purging old data from the database used by vCenter Server
  16. Recreating a missing virtual machine disk descriptor file
  17. Troubleshooting an ESXi/ESX host in non responding state
  18. Collecting performance data for ESXi 5.x/6.0 hosts via the vSphere Client
  19. Build numbers and versions of VMware ESXi/ESX
  20. vCenter Appliance root Partition 100% full due to Audit.log files not being rotated

New KB articles published for week ending 29th July 2017

VMware ESXi

Virtual Machines becomes unresponsive or hung when running on SEsparse virtual disk format
Date Published: 2017/07/24

ESXi hosts are not responding as ql_ima.log fill up the /tmp directory
Date Published: 2017/07/25

Intel i40e driver leading to PSOD containing “i40e_lan_xmit_frame”
Date Published: 2017/07/25

PSOD occurs shortly after boot and reported against i40e driver version 1.2.22
Date Published: 2017/07/26

ESXi host crashing into PSOD (“LINT1/NMI (motherboard nonmaskable interrupt)) after upgrading to build 4600944
Date Published: 2017/07/25

iSCSI datastore is inaccessible to the host
Date Published: 2017/07/25

Remote console connection fails with the error “Unable to connect to the MKS”
Date Published: 2017/07/25

Unable to start the Inventory Services
Date Published: 2017/07/25

ESXi host crashing into PSOD (“LINT1/NMI (motherboard nonmaskable interrupt)) after upgrading to build 4600944
Date Published: 2017/07/25

iSCSI datastore is inaccessible to the host
Date Published: 2017/07/25

VMware App Volumes

Application Icons do not show up in App Volume manager
Date Published: 2017/07/25

VMware Horizon client

The vRealize Operations Manager for Horizon desktop agent (V4PA) may cause virtual machine unstable due to the memory leak
Date Published: 2017/07/27

PCoIP secure gateway service crashing post Horizon 7.2.0 upgrade
Date Published: 2017/07/26

VMware NSX for vSphere

Host preparation upgrade fails with error “Agent is not deployed due to incompatible hosts”
Date Published: 2017/07/28

Monitoring NSX Manager backup using vRealize Log Insight
Date Published: 2017/07/28

VMware vCenter

Upgrading vCSA 6.5 fails with error: Error attempting Vcintegrity Export file does not exist or is corrupted, abort import
Date Published: 2017/07/25

vCenter server appliance 6.5 fails to boot with error: Failed to start Network Service
Date Published: 2017/07/25

Workarounds for VIX API VM Direct Access Function by vSphere users with limited privileges, CVE-2017-4919
Date Published: 2017/07/27

Unable to Add/View Permissions in Web Client when logged in as a AD user with Admin Privilege in vCenter 6.5
Date Published: 2017/07/27

VMware vRealize Automation

vRA nodes are missing in VAMI page after upgrading to vRA 7.3
Date Published: 2017/07/23

VMware vSAN

High value of File System overhead seen in the vSAN capacity breakdown with dedup enabled
Date Published: 2017/07/26

New KB articles published for week ending 22nd July 2017

VMware ESXi

Guest Authentication Service is missing in open-vm -tools package 2:10.1.5-5055683-1ubuntu1 for Ubuntu 17.04
Date Published:2017/07/18

Enabling IOPS limit for one VM causes latencies on other VMs running on the same host and datastore (NFS datastore)
Date Published:2017/07/18

Network becomes unavailable with ntg3 driver on ESXi 6.5
Date Published:2017/07/19

Recommendation for Driver/Firmware
Date Published:2017/07/19

ATS miscompare messages in the vmkernel logs
Date Published:2017/07/19

High-Availability solution for VMware ESXi across two sites in a Metro environment with Fujitsu ETERNUS Storage Cluster V16.x
Date Published:2017/07/19

Deploying a Metro Storage Cluster across two sites using HUAWEI OceanStor Dorado V3 HyperMetro and VMware vSphere
Date Published:2017/07/20

When using ESXi 6.0 and vCenter Server 6.5, adding an instant-clone desktop pool fails with the error: The resource ‘<number>’ is in use.
Date Published:2017/07/21

VMware Horizon Client

DPI synchronization problems with Windows Server 2012 RDS desktops and applications
Date Published:2017/07/20

VMware NSX for vSphere

Backing up NSX Manager data fails in JP locale
Date Published:2017/07/17

Unable to power on VM’s, VM stuck at 0% or 35%
Date Published:2017/07/20

Deploying NSX controller fails with error: “copying ovf operation failed on VC”
Date Published:2017/07/20

DFW Firewall User Interface (UI) displays “Publishing rules” at all times
Date Published:2017/07/20

VMware SDDC Manager

VMware Cloud Foundation Workload Domain deletion fails on DeleteNSXControllersTask sub-task
Date Published:2017/07/17

VMware vCenter Server

“Panic: NOT_REACHED bora\vpx\common\vpxVmomi.cpp:786” error while starting the vCenter service
Date Published:2017/07/20

VMware vRealize Automation

Licenses are missing and services are down on the secondary nodes in vRA 7.3 multi node configuration
Date Published:2017/07/17

Errors with Xenon/Container Service in vRealize Automation 7.3 HA environment
Date Published:2017/07/20

Upgrade to vRA 7.x fails on the IaaS nodes with error “event.broker.error.provider.not.found”
Date Published:2017/07/21

VMware vRealize Infrastructure Navigator

vRealize Infrastructure Navigator fails after upgrading VM Tools on the vApp
Date Published:2017/07/20

VMware vRealize Operations Manager

The Capacity Overview dashboard is incorrect in vRealize Operations Manager 6.6
Date Published:2017/07/17

New KB articles published for week ending 15th July 2017

VMware vCenter Server

“Double register of key” error starting vCenter Server 6.0
Date Published 7/10/2017

Manually increasing the heap memory on vCenter Server components in vCenter 6.x
Date Published 7/10/2017

VMware vCenter Appliance

[500] SSO error: Could not parse certificate: java.io.IOException: java.lang.IllegalArgumentException: Input byte array has incorrect ending byte at 3208 while configuring PSC in HA
Date Published 7/10/2017

VMware NSX for vSphere

Deploying Edges or Controllers fails
Date Published 7/13/2017

Intermittent issues with East-West VM connectivity
Date Published 7/11/2017

VMwrae ESXi

ESXi 6.5 host fails with PSOD when IPV6 is disabled
Date Published 7/13/2017

VMware Horizon Client

Horizon Client 4.5 Features Supported with Horizon 7
Date Published 7/12/2017

Horizon Client 4.5 Features Supported with Horizon Cloud with Hosted Infrastructure
Date Published 7/12/2017

VMware Horizon Client 4.5 Features Supported with Horizon Cloud with On-Premises Infrastructure
Date Published 7/12/2017

VMware vRealize Operations Manager

Inconsistent application usage data in vRealize Operations for Horizon 6.x
Date Published 7/13/2017

VMware vCloud Connector

Interop support for VCD 8.20 and VCC 2.7
Date Published 7/13/2017

VMware SAN

Trending support issues, Informational KBs and Best Practices for VMware vSAN
Date Published 7/9/2017

VMware vRealize Automation

Virtual machines show their blueprint component to be unassigned after upgrade or migration from vRealize Automation 6.2.x to 7.3
Date Published 7/10/2017

VMware Fusion

Unable to find any Boot Camp volumes on Mac using VMware Fusion
Date Published 7/13/2017

New KB articles published for week ending 8th July 2017

VMware vCenter Server

External PSC storage/logs gets filled in vCenter Server 6.5
Date of Published:2017/07/05

VMware ESXi

NICs using ntg3 driver may experience loss of connectivity
Date of Published:2017/07/04

VMware NSX for vSphere

Adding NSX Edge to the ‘Applied to’ field of DFW fails
Date of Published:2017/07/05

Creating a User for NSX CLI and Assigning api roles/permissions
Date of Published:2017/07/05

VMware vRealize Network Insight

VMware vRealize Network Insight 3.4.0-P1-201706270230
Date of Published:2017/07/06

VMware vRealize Operations Manager

vSAN objects are not discovered or collected in vRealize Operations Manager 6.6
Date of Published:2017/07/07

Top 20 Horizon View articles for June 2017

  1. Provisioning or recomposing a linked clone desktop pool fails
  2. Recommended restart cycle of the VMware Horizon View environment
  3. Restart order of the View environment to clear ADLDS (ADAM) synchronization in Horizon View
  4. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers
  5. Confirming that the userinit string is configured properly
  6. Forcing replication between ADAM databases
  7. Using Microsoft Certreq to generate signed SSL certificates in VMware Horizon View
  8. Creating or provisioning a VMware View desktop pool fails with the error: View Composer Fault: VMware.Sim.Fault.VcDatastoreInaccessibleFault
  9. Troubleshooting and Frequently Asked Questions for space reclamation in VMware Horizon View 5.2.x and 5.3.x
  10. After reinstalling or upgrading the View agent, the View Administrator console reports the message: Agent Unreachable
  11. Provisioning View desktops fails due to customization timeout errors
  12. Troubleshooting connectivity issues between the agent, client, and connection server in VMware Virtual Desktop Manager
  13. Administration dashboard in VMware Horizon View reports the error: Server’s certificate cannot be checked
  14. VMware Horizon View Admin dashboard for vCenter Server 5.1 displays the message: VC service is not working properly
  15. Provisioning VMware Horizon View desktops fails with error: View Composer Agent initialization error (16): Failed to activate software license
  16. The View virtual machine is not accessible and the View Administration console shows the virtual machine status as Already Used
  17. Logging in with the VMware View Client using the Log In as Current User Feature fails with the message: Unable to logon as current user
  18. Connecting to a VMware View Desktop using PCoIP fails with a black screen
  19. Installing VMware View Agent or View Composer fails with the error: The system must be rebooted before installation can continue
  20. Removing invalid linked clone entries automatically using the ViewDBChk tool in VMware Horizon View 5.3 and later versions

Top vRealize Log Insight articles for June 2017

  1. FAQ: Log Insight for vCenter Server
  2. Update sequence for vSphere 6.5 and its compatible VMware products
  3. Starting VMware vRealize Log Insight 2.5 fails with the error: Failed to start Cassandra Server
  4. Important information before upgrading to vSphere 6.0
  5. VMware Virtual Appliances and customizations to operating system and included packages
  6. Understanding the Source and Hostname fields in VMware vRealize Log Insight
  7. Resuming rolling upgrade of a VMware vRealize Log Insight cluster
  8. Log Insight Daemon startup failed: Failed to start Cassandra Server: Cassandra failed to start
  9. VMware Response to CVE-2017-1000364, CVE-2017-1000366, CVE-2017-1000367, and CVE-2017-1000376: ‘The Stack Clash’ privilege escalation vulnerabilities
  10. How to disable TLS v1.0 in vRealize Log Insight