Introducing VMware Global Services With Watson

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Throughout the past year, VMware has embarked on a mission to reimagine the support experience. As part of that mission, we have built a software engineering organization within Global Services, focused on developing great software to create a proactive, personalized and effortless experience. One of our first steps in that journey was the development of Read more...

VMware’s New In-Product Support Experience – Help At Your Fingertips

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VMware is committed to re-imagining the support experience for our customers. VMware is trusted to run the digital foundation of over 500,000 customers globally. Technology innovation and cloud computing are reshaping customers’ expectations and transforming almost every sector of every industry. Today’s businesses are dependent on a digital infrastructure and when something goes wrong, customers Read more...

Auto-Upgrade with Skyline Collector 1.3

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We are excited to announce the release of Skyline Collector 1.3. New within version 1.3 is an improved User Interface and the ability to enable automatic upgrades the Skyline Collector for future updates. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support.  With proactive support, GSS can notify you of potential Read more...

Proactively Identifying Potential Risk with VMware Skyline

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As part of our goal to continuously improve the customer support experience, Technical Support Engineers (TSEs) can now interactively view the proactive findings and recommendations delivered to customers today within the Skyline Operational Summary Report (OSR). Additionally, within the findings and recommendations, TSEs can view customer environment inventory information along with all Support Requests (SRs) Read more...

Introducing the Skyline Collector 1.2, Now GDPR Compliant

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We are excited to announce the release of the Skyline Collector 1.2. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support. With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments. Most noteworthy, proactive support is available at no additional cost Read more...