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Category Archives: Alerts

Important support alerts

Introducing docs.vmware.com

Today we are pleased to announce the official launch of docs.vmware.com. This portal unifies the product documentation for all VMware products, versions, and languages into a single platform so you can find the information that you are looking for more quickly and easily. VMware products offer a wide range of business solutions from desktop virtualization to supporting your hybrid cloud. We’ve heard your feedback that finding the right information can be difficult. Our search was out of date, the look and feel were not modern, the content was siloed, and the docs were not available on mobile devices. To address these problems, we decided to start from scratch. The design of this site is meant to enable you to better filter content, find relevant answers, and create custom views of information that you can access on any device.

Key Features for You

Here are a few features that we hope will help you find the information that you need.

It’s All About Search

Our site design features search on every page. We built a new search experience powered by Elasticsearch with an intuitive taxonomy to help you more easily locate relevant content. You can search the entire site or a particular book.

Filter to Find What You Need

With tens of thousands of pages of information, you need help reducing the scope of content to the products that you care about. Use the filters to limit your search to particular products, versions, subjects or information types.

Create Custom Docs Collections and Share Content

Your VMware stack spans many products and versions and you need a way to manage the product documentation for your specific portfolio. MyLibrary enables you to assemble custom doc sets and share as HTML collections. You can add and organize product documentation from any product, any version, and any language.

Products currently supported

Currently, we support the products listed below:

VMware vSphere
VMware NSX for vSphere
VMware vSAN
VMware vRealize Automation
VMware Identity Manager
VMware Horizon 7
VMware Integrated OpenStack
VMware Cloud Foundation
VMware Workstation Pro, Player
VMware Fusion
VMware Site Recovery Manager
VMware vRealize Orchestrator

Your Feedback

The launch of this site is only Step 1. We’ve put in new feedback mechanisms so we can hear from you more often and make more frequent improvements to the site and content. Explore docs.vmware.com now and let us know if you want to get involved in helping us evolve our docs.

Beta Launch of docs.vmware.com

Today we are pleased to announce the beta launch of the docs.vmware.com site. This portal unifies the product documentation for all products, versions, and languages into a single site so you can find the information that you are looking for more quickly. VMware products offer a wide range of business solutions from desktop virtualization to support your hybrid cloud. We’ve heard your feedback that finding the right information can be difficult. Our search was out of date, the look and feel was not modern, the content was siloed, and the docs were not available on mobile devices. To address these problems, we decided to create a new site from scratch. The design of this site is meant to enable you to better filter content, find relevant answers, and create custom views of information that you can access on any device.

Key Features for You

Here are a few features that we hope will help you find the information that you need.

It’s All About Search

Our site design features search on every page. We’ve put in a new Elastic Search engine and a taxonomy to help you more easily locate relevant content. You can search the entire site or a particular book.

Doc1

Filter to Find What You Need

Doc1

Create Customer Collections and Share Content

Use the MyLibrary feature to assemble custom doc sets that you can share as HTML collections.

Doc1

Your Feedback

The beta launch of this site is only Step 1. We’ve put in new feedback mechanisms so we can hear from you more often and make more frequent improvements to the site and content.

Let us know if you want to get involved in helping us evolve our docs. Expect to hear more about the docs.vmware.com site as we prepare for the official launch.

ALERT: vRealize Automation patch to prevent potential data loss when using bulk import

Using bulk import, customers can bring unmanaged machines under management of vRealize Automation. However, if transient issues occur while performing the import operation, this may result in destruction of the machine being imported and data loss.

To guard against such data loss, customers are urged to read KB article: VMware vRealize Automation 7.0 patch to prevent potential data loss when using bulk import (2144526)

Any updates to this information will be made in the KB article itself.

ALERT: Products with public CA certificates expiring Nov.1 | Are you affected?

Starting November 1st 2015, public Certificate Authorities (CA) will no longer issue certificates with a subjectAltName extension or Subject commonName field containing a Reserved IP Address or Internal Name.

Effective October 1st 2016, CAs shall revoke all unexpired Certificates whose subjectAlternativeName extension or Subject commonName field contains a Reserved IP Address or Internal Name.

While this change is not VMware specific, VMware Administrators still need to be aware of the this change and understand if they are impacted. For this reason, we have created the following KB article, and urge you to familiarize yourself with it-

Frequently asked questions about Public Certificate Authority certificates with Internal Server Names and VMware Products (2134735)

Any updates to this information will be made in the KB article itself.

ALERT: Snapshot consolidation causes Unexpected signal: 11

After installing or upgrading to ESXi 5.5 Update 3, customers performing snapshot consolidation may experience virtual machines failing with the error “Unexpected Signal: 11”.

For further details, please refer to this KB article:

Snapshot consolidation causes virtual machines running on VMware ESXi 5.5 Update 3 hosts to fail with the error: Unexpected signal: 11 (2133118)

Any updates to this information will be made in the KB article itself.

ALERT: Linked Clone pool creation and recompose failure

Before upgrading to vSphere 6 update 1, VMware would like everyone to read the following KB article for important information.

Creating and recomposing linked clone desktops will fail on Horizon view 6.1.x and all older releases after upgrading to vSphere 6.0 Update 1.

The Linked Clone desktop appears to be created on vCenter, but it will be deleted soon after vCenter complains about either “disposable” or “internal” vmdk files this desktop.

All older versions of Horizon View Composer prior to Horizon 6.2 require SSL v3 to communicate with ESXi hosts, however the SSL v3 has been disabled in ESX6i Update 1 hosts.

Please read this KB article for further information: Upgrading to vSphere 6 update 1 will cause Linked Clone pool creation and recompose failure with Horizon View 6.1.x and older releases (2133018)

Any updates to this information will be made in the KB article itself.

ALERT: Important information before upgrading to vSphere 6.0 Update 1

Before upgrading your environment to vSphere 6.0 Update 1, VMware would like everyone to read the following KB article for important information.

After installing or upgrading to ESXi 6.0 and 6.0 Update 1, customers network connectivity is lost randomly with the error: NETDEV WATCHDOG: vmnic0: transmit timed out. This issue has been resolved.

Please proceed to KB article: ESXi 6.0 network connectivity is lost with NETDEV WATCHDOG timeouts in the vmkernel.log (2124669)

This issue is resolved in ESXi 6.0 Update 1a, available at VMware Downloads. For more information, see the VMware ESXi 6.0 Update 1a Release Notes.

Any updates to this information will be made in the KB article itself.

ALERT: When removing CPU from VM configuration hard disks and nic are removed

VMware has become aware of situation whereby hard disks and/or nics may be removed from a virtual machine when reconfiguring VM workflows in vRealize Automation.

We have identified two distinct scenarios where this might happen and so have create two separate KB articles. Please familiarize yourself with both articles so that you can avoid these situations.

Any updates to this information will be made in the KB articles themselves. The Additional Information section details how to receive these updates.

ALERT: Support for Leap Seconds in VMware Products

The world’s next leap second adjustment is scheduled for 30th of June 2015 at 23:59:60 UTC.

System administrators need to be aware that this may cause issues on NTP synchronized devices and operating systems. For information on Leap Second and its impact on VMware products, please review the KB article-

Support for Leap Seconds in VMware Products (2115818)

Implications of not upgrading your kernel or enabling Time Skew:

Not all customers will be affected, but those who forgo updating VMware Appliance’s operating system kernel or enable time skew may observe the following issues:

First issue that may be observed is the kernel (simplistically, the Linux operating system) can become hung and require a reboot.
The second issue that may be observed is higher than normal CPU consumption on their Linux appliances where JVM’s are utilized. In the vCenter Server Appliance (VCVA), this problem can manifest itself as high CPU consumption of the ESX Agent Manager (EAM) and other Java-based processes.

ALERT: vSphere Web Client 5.0 fails to load

VMware has become aware of an issue with the vSphere Web Client 5.0 failing to load with the error:

RSL Error # of 29
 Error 2046

Note: The RSL Error (# out of 29) number may fail at different values.
Note: This issue only impacts only the usability of the vSphere Web Client 5.0

This error occurs regardless of the browser or version used.
This is independent of the Adobe Flash version installed.
Setting the system clock on an effected system back may allow the vSphere Web Client to work outside of the vCenter Server for a short amount of time.

For further diagnostic and mitigation information refer to KB article: The vSphere Web Client 5.0 fails to load and displays the error: Error # of 29 2046 with RSL (2116567). Any updates to this information will be made in the KB article itself.