Get answers and solutions instantly by using VMware’s Knowledge Base (KB) articles to solve known issues. Whether you’re looking to improve your productivity, troubleshoot common issues, or simply learn something new, these most used and most viewed knowledge articles are a great place to start.
Here are the top 5 most viewed KB articles for VMware Cloud:
- This knowledge base article provides instructions on how to download and license VMware vSphere Hypervisor, a type 1 hypervisor used for virtualization. The article explains the prerequisites for downloading and installing the hypervisor, the steps involved in obtaining a license key, and the options available for licensing. It also provides troubleshooting tips for common issues encountered during the download and installation process. This article can be helpful for IT professionals looking to install and license vSphere Hypervisor and improve their knowledge of VMware virtualization.
- This KB articleprovides guidance on how to upgrade or downgrade VMware license keys using the Customer Connect portal. The article explains the different types of license keys available and the steps involved in upgrading or downgrading a license key. It also provides troubleshooting steps for common issues that may arise during the process, such as license key activation failure or incorrect license key assignments. This article can be helpful for VMware customers looking to manage their license keys more efficiently and troubleshoot any issues that may occur during the upgrade or downgrade process.
- This VMware knowledge base article provides guidance on how to calculate the number of cores required for licensing VMware vSphere and vSAN. The article explains the different types of licenses available, including per-CPU licenses and per-core licenses, and provides examples of how to calculate the number of cores required for each. It also provides information on the licensing requirements for different hardware architectures, such as multi-socket systems and hyper-threaded CPUs. This article can be helpful for IT professionals looking to properly license their VMware vSphere and vSAN environments and ensure compliance with licensing agreements.
- This knowledge base article provides guidance on how to file a support request with VMware through the Customer Connect portal and the Cloud Services portal. The article explains the different types of support requests available, such as technical support and product feature requests, and the steps involved in submitting a request through each portal. It also provides tips on how to improve the chances of a successful support request outcome, such as providing detailed descriptions of the issue and any troubleshooting steps already taken. This article can be helpful for VMware customers looking to efficiently file a support request and receive timely assistance from VMware support teams.
- This VMware knowledge base article provides instructions on how to view and manage VMware license keys through the Customer Connect portal. The article explains the different types of license keys available and how to navigate the Customer Connect portal to view and manage these keys. It also provides information on the various features available for managing license keys, such as activating, upgrading, or renewing licenses. This article can be helpful for VMware customers looking to better manage their license keys and ensure compliance with licensing agreements.
Here are the top 5 most Linked KB articles for VMware Cloud:
- This VMware knowledge base article titled provides instructions on how to invite new users to a VMware account through the Customer Connect portal. The article explains the different roles available for users, such as the account owner, administrator, and member, and the steps involved in inviting new users to an account. It also provides tips on managing user access, such as limiting access to certain products or services. This article can be helpful for VMware customers looking to add new users to their account and manage user access effectively.
- This VMware knowledge base article provides guidance on how to upgrade or downgrade VMware license keys through the Customer Connect portal, along with troubleshooting steps to resolve any issues that may arise during the process. It covers the different types of license keys available, and provides step-by-step instructions for upgrading or downgrading a license key. The article also includes troubleshooting tips for common issues such as incorrect license key assignments or activation failure. This article can be useful for VMware customers looking to efficiently manage and troubleshoot their license keys.
- This VMware knowledge base article provides instructions on how to update the Super User and Procurement Contact for a VMware account through the Customer Connect portal. The article covers the different roles available in a VMware account and how to navigate the Customer Connect portal to manage these roles. It also provides step-by-step instructions for updating the Super User and Procurement Contact information for an account. This article can be helpful for VMware customers looking to keep their account information up-to-date and ensure appropriate access for different roles within their organization.
- This VMware knowledge base article provides step-by-step instructions on how to submit a support request for VMware products and services through the Customer Connect portal or Cloud Services Portal. The article covers the different types of support requests available, such as technical support, licensing, or product downloads, and how to provide detailed information to help VMware support teams efficiently diagnose and resolve issues. It also provides guidance on how to track and manage support requests through the portal. This article can be useful for VMware customers looking to efficiently file and manage support requests for their VMware products and services.
- This VMware knowledge base article provides guidance on how to access and view license keys for VMware products through the Customer Connect portal. The article covers the different types of license keys available and how to search and filter license keys to locate the desired key. It also provides information on how to view details for a specific license key, including its expiration date, usage limits, and associated products. This article can be helpful for VMware customers looking to efficiently manage and track their license keys for different products and ensure compliance with their licensing agreements.
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