New Knowledge Articles for VMware Horizon, WorkspaceONE, End User Computing (EUC) , and Personal Desktop for March, 2023 

Attention VMware customers! There have been some new Knowledge Base (KB) articles created in March that you should be aware of. 

1. VMware Best Practices Update – Workspace ONE UEM SaaS IP ranges – update and recommendation for customers to transition to DNS based allow lists by April 17, 2023. (91317)  

This VMware knowledge article provides an update and recommendation for customers to transition to DNS based allow lists by April 17, 2023, to enhance the security of Workspace ONE UEM SaaS IP ranges. 

2. Best Practices to restrict or remove a specific iOS Application from devices (91236) 

This VMware knowledge article outlines the best practices to restrict or remove a specific iOS application from devices, helping organizations to manage their device fleet effectively. 

3. Horizon View Best Practices: Instant Clone Provisioning and Troubleshooting (91265) 

This VMware knowledge article provides best practices for instant clone provisioning and troubleshooting in Horizon View, helping administrators to optimize their virtual desktop infrastructure. 

4. Users unable to Launch Horizon Applications or Desktops with error “Request failed. Error launching resource. Please contact your IT administrator.” (91541) 

This VMware knowledge article offers guidance on how to troubleshoot the “Request failed. Error launching resource. Please contact your IT administrator” error that users may encounter when launching Horizon applications or desktops. 

5. Unified Access Gateway (UAG): Troubleshooting NTP Time Sync Issues (91564) 

This VMware knowledge article provides troubleshooting steps for NTP time sync issues that may occur with Unified Access Gateway (UAG), helping administrators to maintain accurate time settings in their environment. 

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