Support Experience Cloud Skyline

Skyline Advisor Pro Proactive Findings – November Edition

VMware Skyline Advisor Pro releases new proactive Findings every month. Findings are prioritized by trending issues in VMware Technical Support, issues raised through post escalation review, security vulnerabilities, issues raised from VMware engineering, and nominated by customers.

For the month of November, we released 34 new Findings. Of these, there are 19 Findings based on trending issues, 10 based on nominations, and 5 based on post escalation reviews. We picked a few Findings from each of these categories which stand out in this release.

Findings Nominated

The Skyline team’s primary focus is customer satisfaction. We want to keep customers out of harm’s way, and we do this by providing you with Findings we discover from the day-to-day business of VMware Technical Support. We also want to hear ideas of what you would like to see in Skyline Advisor Pro.

VMware Engineering for vCenter has nominated a KB and Skyline Finding for devices which are deprecated and unsupported in ESXi 8.0. This Finding will continue to be updated with the latest devices. If you are considering upgrading to vSphere 8, please follow this KB and review the hosts and devices which are noted in this finding.

  • ID: vSphere-DevicesUnsupportedESXI8-KB#88172
    • Devices deprecated and unsupported in ESXi 8.0.
    • https://kb.vmware.com/s/article/88172
    • TRIVIAL

We have 10 nominated Findings in Skyline Advisor Pro this month and would like to add many more. Please follow the Provide Feedback directions to nominate Findings.

VMware Technical Support Trending Issues

VMware Technical Support trending issues are KBs that have solved many SRs and/or viewed many times.

In KB 82103, all vCenter Server appliance authentication fails until reboot or are intermittently slow. This is caused by a likewise deadlock issue. This issue is resolved with an update to vCenter Server 7.0 Update 2 or 6.7 Update 3m.

  • ID: vSphere-VCSlowLogin-KB#82103

Post Escalation Review

VMware Technical Support has developed a Post Escalation Review process. We review critical escalations which come into our Escalation Management team and determine steps to prevent these escalations in the future with other customers. One of the outcomes of this process is the creation of Skyline Findings.

In KB 85787, customers upgrading to vCenter 7.0 Update 2 are no longer able to configuration vCenter High Availability. This issue is caused by a problem with authentication handling in vpostgres, specifically GSSAPI requests. This issue is resolved in VMware vCenter Server 7.0 Update 2c.

To review all released Findings for the month of November and all current active VMware Skyline Findings please go to the VMware Skyline Findings Catalog.

Most Viewed Findings in Last 30 Days

Below are the most viewed Findings by users in Skyline Advisor Pro:

  1. vSphere-PSODFastSlabAllocSlow-KB#89131
  2. NSXv-EdgeSSH100percentdiskusage-KB#2150467
  3. vSphere-VCFEsxNTPRule-KB#81647
  4. vSphere-CustomizeWindowsGuests-KB#1020716
  5. vSphere-VMmorethan3snapshots-KB#1025279
  6. vSphere-VCFEsxRemoteSysLogRule-KB#81648
  7. vSphere-VCFEsxRemoteSysLogRule-KB#81648
  8. vSphere-VMsnapshotover7days-KB#1025279
  9. vSphere-SpectreMeltdown-VMSA#201804-2
  10. vSphere-CVE-2021-21997-VMSA#202111
  11. vSphere-VMsnapshotover7days-KB#1025279
  12. vSphere-CVE-2022-22943-VMSA#202207
  13. vSphere-Vmtoolsmemoryleak-KB#76163
  14. vSphere-VMtoolsfailure-KB#83949
  15. vSphere-XHCI-USB-controller-VMSA#202204
  16. vSphere-L1TerminalFault-VMSA#201820-3
  17. vSphere-vmsupportCNAFCoELinkDown-KB#2142226
  18. vSphere-CVE-2021-21999-VMSA#202113
  19. vSphere-CVE-2020-3992-VMSA#202023
  20. vSphere-VCFNoDVS-KB#81639

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