Support Experience Cloud Skyline

Skyline Advisor Pro: The Next Level of Proactive Intelligence

Skyline Advisor Pro builds on the familiarity of its predecessor, Skyline Advisor, and extends it with deeper insights and accelerated data analysis.

Skyline Advisor Pro represents a major step forward in 3 areas of customer feedback. It’s faster, smarter, and easier to use.

Enhanced user interface now supports Dark Theme.


Skyline Advisor Pro will provide accelerated analysis that surfaces issues, remediation updates and inventory changes more quickly. Unlike its predecessor, that took up to 48 hours to surface issues, Advisor Pro will surface issues and inventory changes within 4 hours, giving you more time to act on its findings and recommendations and higher confidence that your environment is up to date.

Skyline Advisor Pro is 12X faster than its predecessor.


Skyline Advisor Pro will offer more insights to help you keep the environments that you manage out of harm’s way.

First there are End of Life Insights. This new feature will indicate when your installed solutions will no longer receive General Support and Technical Guidance, in the form of patches, upgrades, and bug fixes. With the introduction of this highly requested feature, Skyline Advisor Pro will give you the ability to quickly see when support for your VMware products is ending and give you sufficient time to plan upgrades and enable business continuity with minimal disruption.

See when End of General Support and End of Technical Guidance are ending.

Second, Historical Insights. Skyline Advisor Pro will provide the ability to visually associate key events in your environment, like a configuration change, with findings and recommendations that are either triggered or remediated as a result of that change over specified periods of time. It’s a great way to see “cause and effect,” and it will help improve the stability and resiliency of the environments that you manage.

Correlate changes in deployment landscape with findings and remediations to improve future reliability.

And, finally, there are Self-Service Reports for VMware Success 360 and Premier Services customers. These reports provide more insight into issues avoided and outstanding remediations. They even allow for the addition of team comments. Of course, these reports can be shared with other team members within your Cloud Organization for even greater transparency when discussing next steps for ensuring the security, stability, and resiliency of the environments that you manage.

Inform stakeholders about proactive progress, issues avoided and outstanding remediations.


Last but not least, Skyline Advisor Pro is easier to use. Skyline Advisor customers have indicated that they want to do more than just view Skyline’s Findings and Recommendations. Skyline Advisor Pro will provide customers with the ability to act on them with the introduction of its new Insights API feature.

With this feature, you will be able to take Skyline’s Findings and Recommendation data and extract it via API into the tooling of your choice. With this freedom, you can develop and deliver some powerful routines, such as creating a ticket out of a finding, automating configuration changes, or sending your findings to Slack.

Extract Findings data into preferred tooling of your choice.

Call to Action: Get on Skyline Advisor Pro Today!

To take advantage of all of Skyline Advisor Pro’s capabilities, we strongly recommend running the latest Skyline Collector version. This can be done several ways.

The most effective way to ensure that you’re accessing Skyline’s latest capabilities is to ensure that your Skyline Collector automatically upgrades*. Refer to this guide and this video to learn how to do it. 

However, if you prefer to manually upgrade your Skyline Collector, refer to this guide.
*Note: If you find that Auto-Upgrade is not possible or if you simply prefer to roll up your sleeves and upgrade your Skyline Collector via the Command Line, refer to this guide and this video.

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