Cloud Skyline Support Experience

What’s New in VMware Skyline: Support for vRealize Automation, vRealize Lifecycle Manager, and LDAPs

We’re pleased to announce new Skyline Collector 2.8 and Advisor releases with support for vRealize Automation 8.1 and above, and vRealize Lifecycle Manager v8.2 and above, Customer Connect notifications, expanded Support Request visibility and LDAPs for Active Directory Authentication support.      

A summary of the new features is below. For additional details review the Skyline Advisor Release Notes and the Skyline Collector 2.8 documentation. Log into Skyline Advisor today to see the new enhancements!  

Click here to see these features in action on our YouTube Channel.

New features:    

Support for vRealize Automation and vRealize Lifecycle Manager  

Skyline now supports vRealize Automation 8.1 and above, and vRealize Lifecycle Manager v8.2 and above.

Add vRealize Lifecycle Manager and vRealize Automation endpoints to your Collector.

Once you connect your vRealize Automation and vRealize Lifecycle Manager endpoints, Skyline will begin surfacing proactive Findings & Recommendations for those vRealize Automation instances.

See new vRealize Automation Findings in the Findings Catalog

Skyline Log Assist also supports vRealize Automation for streamlined support log bundle uploads to VMware Technical Support. 

Generate Log Bundles from your vRealize Automation Endpoints and transfer with Log Assist.

Skyline Notifications Available in Customer Connect Portal

You will now see new critical Skyline Findings and Collector health alerts in the Customer Connect notifications panel, giving you easy access to high priority Findings and Collector status from within the knowledge and support portal. Log into Skyline Advisor to view additional Findings details and remediation guidance.

Enhanced Support Request Visibility  

The Support Request (SR) visibility feature for Skyline Administrators has been enhanced. Previously, when Skyline Administrators enabled the SR Visibility setting in Skyline Advisor to view SRs across teams, they saw SRs from Skyline users and non-Skyline users. Now when the SR Visibility setting is enabled, Skyline Administrators will see SRs from Skyline users only.

Skyline Administrators can enable Support Request Visibility in Settings.

Lightweight Directory Access Protocol (LDAPS) Support for Active Directory Authentication

As part of our ongoing commitment to security adherence, Skyline Collector now supports LDAPS for Active Directory Authentication.

LDAP over TLS/SSL provides increased security for Active Directory authentication of user credentials.

If you have questions about any of these announcements, please visit the Skyline Community.    

FREE TRIAL OFFER: All Skyline customers are eligible for a free, 30-day trial experience of vRealize Operations Cloud! Just click on ‘Sign Up’ on the Operational Overview dashboard accessed via the main Skyline Advisor dashboard. 

As we continue to expand VMware Skyline’s capabilities, we strongly recommend updating your Skyline Collector to take advantage of all the new features, as well as upcoming features in subsequent releases. If you have the Auto Upgrade feature enabled, your Collectors will update automatically. If not, you can download the new version from the Collector user interface. Note that if you’re running Collector v2.1 or below, you must upgrade to continue seeing data provided by those Collectors.

Enable Auto-Upgrade on your Skyline Collector to ensure you’re always up-to-date.

After July 31st, 2021, customers running Collector v2.1 and below who have not upgraded will no longer see data provided by those Collectors in Skyline Advisor after that date.  As a reminder, VMware supports n-2 versions of the Skyline Collector. Currently versions 2.4 and below are no longer actively supported under General Support. 

Best regards,    

VMware Skyline Team    

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