Skyline Announcements Cloud Support Experience

What’s New in VMware Skyline

What’s New in Skyline

We’re pleased to announce the latest release of Skyline, which includes a new Findings Catalog, improved Support Request visibility, detailed inventory views, new Findings & Recommendations, as a well as the renaming of the Mute feature. Log into Skyline Advisor today to see the new enhancements! A summary of the new features is below. For additional details review the Skyline Advisor Release Notes.

So, let’s jump right in and see these updates in more detail.

Findings Catalog

The new Findings Catalog provides you with increased visibility into all the issues and vulnerabilities Skyline checks for. The findings are sortable for by severity, category, finding, and date.

Reviewing the Findings Catalog enables you to specifically look for a finding that could be affecting your environment. For example, if you want to see the all of the critical vulnerabilities for security that Skyline Check for, you can go to the Findings Catalog, identify them, and then go to your Active Findings tab to see if your environment is impacted by the same vulnerabilities.

With this knowledge, you can make more informed decisions about how you plan on addressing them.

Improved Support Request (SR) Visibility for Skyline Administrators

The next update is an expansion of a highly requested feature: SR Visibility. In a previous update, Skyline introduced Entitlement Account Linking, which gave Admins the ability to view all SRs submitted for the attached entitlement accounts within the Skyline Advisor Dashboard. 

This update takes it a step further by giving Admins the ability to act on these Support Requests within Log Assist. To activate this functionality, toggle the ‘View Support Requests Raised by Team Members’ option in the Skyline Advisor Settings tab. With this setting it enabled, you can submit Log Bundles on behalf of your extended team, as well as approve / reject log bundle requests made by the Technical Support Engineers working on those Support Requests. 

You can also be notified via email when Log Assist Support Requests become available as well. 

We hope you’ll agree that this updated workflow better reflects the collaborative way in which teams work when it comes to dealing with Support Requests. 

New Inventory Object Types

The release also introduces an improvement to your user experience when working within the Inventory view.  The addition of the ‘Type’ column for each object, along with the appropriate icon for that type, allows you to quickly identify and differentiate the components that comprise your environment. This comes in especially handy when working with VMware Cloud Foundation (VCF) deployments, where you need to quickly identify objects in your workload and management domains.

Mute Feature Rebranding

The last update is a change in UI Terminology. As part of VMware’s ongoing diversity and inclusion initiative, we’ve renamed the ‘Mute/Muted’ Findings feature to ‘Hide/Hidden’ Findings. Feature usage and functionality remain the same. Simply select the findings that you want to hide and select the hide the button. All Hidden Findings will now appear under the Hidden Findings tab. The process of hiding Findings and Recommendations from objects remains unchanged. Simply navigate to the object that you no longer wish to report Findings and Recommendations and select the “eye” icon to hide them.

New Findings and Recommendations

Of course, no Skyline update would be complete without the addition of new Findings and Recommendations. This release delivers proactive Findings and Recommendations in the following categories:

  • Technical Support Trending Issues – Alert you to top issues based on our analysis of common Support Requests opened by customers
  • VMware Security Advisories – We continue to include Security Advisories to alert you to objects that are vulnerable to known security risks
  • Technical Support Post Escalation Issues – Alert you to issues based on Post Escalation analysis to help prevent you from experiencing similar escalations
  • VMware Cloud Foundation Design Decisions – Best practice recommendations for all customers and/or VMware Cloud Foundation customers based on the VMware Validated Design
  • Skyline Endpoint Certificate Expiration – Alert you to certificate expiration of products configured as Skyline endpoints

Click here to see a video of these features in action.

This concludes the overview of the new features and enhancements in this release. Log into Skyline and start implementing them today!



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