VMware Skyline
Support Experience

What’s New in Skyline – April 2020 Update

Skyline is VMware’s proactive self-service support service, available to all customers with an active Production or Premier Support contract with VMware. Skyline identifies potential issues and security vulnerabilities within customer environments. For each finding, a recommendation is provided to help you avoid the issue, or secure the environment. Additionally, configuration recommendations are provided. And finally, customers can use Log Assist to streamline the uploading of support bundles to VMware.


New Findings & Recommendations

We are excited to announce the availability of the following findings & recommendations. I want to highlight a few of these new findings & recommendations now available in Skyline.

First, Finding vSphere-vmdirvulnerability-VMSA#202006. This Finding will identify vCenter Servers vulnerable to CVE-2020-3952. For this particular finding, due to a gap in the data collected by Skyline, Skyline cannot determine if vCenter Server has been upgraded from a previous version, or is a new installation. CVE-2020-3952 only impacts vCenter Servers that have been upgraded from a previous version (6.0/6.5). Based upon the severity of this vulnerability, we wanted to make you aware, provide you with information to determine if you’re vulnerable, and finally, the steps to take to mitigate the vulnerability.

More information about VMSA-2020-006 (CVE-2020-3952) is available here: https://www.vmware.com/security/advisories/VMSA-2020-0006.html

Here are a few other highlights for the new Findings & Recommendations now available in Skyline:

  • 2 Horizon Findings. The first potential issue, where VDI machines are intermittently shown as unknown (missing) or Provisioned (missing), and the second, where intermittently persona profiles may not load for users after upgrading the Horizon Agent to 7.5.x or 7.6.x.
  • 5 Configuration-type findings. Three findings related to storage configuration, and two related to vCenter Server.


Upcoming Day Two Webinar

On Thursday, April 30th, we will be hosting a Skyline – Day 2 webinar. This webinar will provide an overview of Skyline, as well as tips and tricks to get the most out of Skyline. The webinar is 45 minutes long, and will include a live demonstration of Skyline Advisor, and Cloud Services. Additionally, Richard Harris, SRE Engineer at Rackspace, will be joining us to share his experience with using Skyline.

Register: https://vmwarelearningzone.vmware.com/oltpublish/site/event.do?dispatch=show&id=cae9a23e-7a7a-11ea-9f48-0cc47adeb5f8

Finally, Skyline subject-matter experts will be available to answer any questions that you have.


Other Resources

If you haven’t yet, please catch up on the announcements we made in March. The announcements included the introduction of role-based access control, a new first observed date field, and more findings & recommendations. You can read about these announcements here: https://blogs.vmware.com/kb/2020/03/role-based-access-control-now-available-in-skyline-advisor.html

If have a question about Skyline, remember to utilize the Skyline Community. There, you might find your question has already been answered by the team of VMware Technical Support Engineers (TSEs) actively moderating that community. Or, if you’re unable to find the answer to your question, start a new discussion, and the VMware TSEs, in addition to other Community members, will help you find the answers you’re looking for.

To get-started with Skyline today, visit the Get Started page. There, you’ll walk through a wizard to create a Cloud Services Organization, and install the Skyline Collector. From there, you’ll be off and running on your proactive support journey.



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