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We’ve noticed a number of you who are encountering an error when attempting to access the VMware Knowledgebase, whether it be the main landing page, or a specific article in the KB. You see something like:

Access Denied – You don’t have permission to access “http://kb.vmware.com/” on this server.

We are aware of the problem and are investigating the issue on our servers, but in the meantime we want everyone to know the work-around. Go into the menu of the browser you are using and clear both the cookies and the cache.  Then reload the KB URL – it should then work.

We apologize for this inconvenience.