Here is our Top 20 KB list for August 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

3. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

4. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

6. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

7. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

8. Upgrading to vCenter Server 5.5 best practices (2053132)

9. Installing or upgrading to ESXi 5.5 best practices (2052329)

10. Investigating virtual machine file locks on ESXi/ESX (10051)

11. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

12. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

13. Troubleshooting Fusion virtual machine performance issues (1015676)

14. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

15. Recreating a missing virtual machine disk descriptor file (1002511)

16. Restarting the Management agents on an ESXi or ESX host (1003490)

17. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

18. Installing vCenter Server 5.5 best practices (2052334)

19. Commands to monitor snapshot deletion in ESX 2.5/3.x/4.x and ESXi 3.x/4.x/5.x (1007566)

20. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)