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Once again this year, the folks behind Knowledge Experience are coming to VMworld to showcase all the new things we’ve been up to since last year. I am sure you are asking why it is called Knowledge Experience – we have a new mission and vision and that is to provide contextual content to the customer to ensure they can solve their issue before they need to create a service request – we are looking for your insights and feedback on how you would like to see this.

Some of you will remember the great vSphere networking posters we were handing out last year. We’re happy to announce we have another one – this time for VMware View. All the interconnecting ports/protocols… these look great on the wall! To get yours, come say hello to Rick Blythe at the VMware Communities Info Desk in the Hang Space during these times:

  • Monday: 11am – 2pm
  • Tuesday: 11am – 2pm
  • Wednesday: 1pm – 4pm

That’s not all — in the Solutions Exchange Sharon, Robyn, and Rick have two demos for you:

  1. New My VMware Web Portal prototype
  2. New My VMware iPhone App prototype

We’re really pumped to hear what you have to say about how we can provide you more contextual content to help you solve problems before creating a support request and therefore reducing your time and effort so that you can get back to your day jobs – We’ll be right next to the My VMware pod.  Our pod is titled:

Using Knowledge to Get Answers Quickly

  • Leverage online self-help support
  • Prevent or resolve problems quickly
  • Provide input to new concierge model

We hope you drop by; we’d love to hear what you think!

See you there!