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Here is our Top 20 KB list for May 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. An ESXi 5.5 host fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices (2075978)

3. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

6. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

7. Upgrading to vCenter Server 5.5 best practices (2053132)

8. Investigating virtual machine file locks on ESXi/ESX (10051)

9. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)

10. Installing vCenter Server 5.5 best practices (2052334)

11. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

12. Installing or upgrading to ESXi 5.5 best practices (2052329)

13. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

14. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

15. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

16. Restarting the Management agents on an ESXi or ESX host (1003490)

17. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

18. Troubleshooting Fusion virtual machine performance issues (1015676)

19. Resolving OpenSSL Heartbleed for VMware vCenter Server 5.5 (2076692)

20. Resolving OpenSSL Heartbleed for ESXi 5.5 – CVE-2014-0160 (2076665)