Announcements

Investing in Services – Announcing Acquisition of Third Sky, Inc

Scott Bajtos, SVP, Global Services, VMware
Scott Bajtos, SVP, Global Services, VMware

VMware has always had a strong appetite for healthy disruption. We disrupted the data center and now we’re radically transforming IT with technologies that make your business more agile, efficient, and profitable. But it’s not enough to lead with great products. To insure our products are delivering the types of business outcomes our customers expect, services has also become a key ingredient for success. As we move into 2014, we are seeing a change in the demand for services from our customers and from the industry as a whole. Our customers continue to embrace the Software-Defined Data Center, focusing on delivering IT as a Service with new levels of agility, security, reliability and efficiency, often not knowing how to do it on their own. And increasing technology complexity makes it hard for customers to realize the full value of their investment and to achieve business outcomes. The pressing issue for our customers is not technology itself – but how to best adopt, optimize and manage the use of technology by changing people’s roles, process, organizations and governance. That’s where comprehensive services come into play.

Our team of consultants focus on three interconnected engagement touchstones – Connect, Focus, and Empower – that enable us to consistently deliver positive, tangible advantage to you, our customers. We want to lead the way in helping to deliver business results from your IT purchases, which can only be achieved with professional services.

That’s why I’m very pleased to share that VMware announced today, March 6, 2014, that it has acquired Third Sky, Inc. Third Sky, Inc. is a full service IT Service Management consulting, education, and technology provider headquartered in San Francisco with offices across the US. The addition of Third Sky, Inc. provides VMware with an experienced consulting team to extend our capabilities with additional insights, methods, and experience relating to IT Service Management (ITSM) best practices. An established thought leader in ITSM, their experts co-authored the Information Technology Infrastructure Library (ITIL) 2011 edition. ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. The Third Sky, Inc. team will join and complement VMware’s existing Accelerate Advisory Services. Together, the combined practice will assist our clients achieve business transformation through IT transformation.

We are excited to welcome Third Sky, Inc. into the VMware family! With their contribution, you can expect us to continue to deliver fast results, while helping you cut costs and accelerate business breakthroughs that have a material impact on your top line. Thank you for your business and continued trust in VMware.

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  1. Good to see ITIL experts joining the VMware team. Would love to see practical tips and best practices on embracing SDDC and ITIL together. What practices need to change and how the structure of the IT team needs to change, while still adopting the best practices in ITIL.

  2. This is great news for VMware. A focus in IT Service Management is very positive. In light of this development, will VMware also be reviewing their commitment to the VMware Service Manager tool? Its still head and shoulders above all its competitors, and has been prematurely resigned to the end-of-life process. It would be great to see this brilliant piece of software resurrected as it still has a very active and committed user base, who are struggling to find anything other product in the ITSM arena that has the potential to replace VSM. It would be great to see what the ThirdSky team could do, if they could take this product and run forward with it…

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