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VMware recently launched the new VMWARE Secure Data Transfer portal which offers the ability to upload diagnostic information and files to VMware in a safe and secure way.

To address a Support Request, VMware Technical Support may request diagnostic information from the affected VMware products. Our video today provides a demonstration of the procedures necessary to upload diagnostic information to VMware using the Secure FTP (sftpsite.vmware.com) portal.

Uploading diagnostic information to VMware using the Secure FTP portal includes these methods:

  • Using your web browser and the HTML Interface
  • Using your web browser and the Java Applet
  • Using the command-line from a Linux operating system
  • Using third-party clients

Notes

  • Internet Explorer 9 and above is supported.
  • Other supported browsers include Firefox, Chrome, and Safari.
  • When uploading with Internet Explorer 10/11, you may have to switch to compatibility mode.
  • Do not use the HTML interface to upload files larger than 2 GB.

This video is based on VMware Knowledge Base article Uploading diagnostic information for VMware through the Secure FTP portal (2069559).