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Announcing Support Insider LiveWe are delighted to announce a new video initiative from the Knowledge Management team at VMware that will bring you tips straight from the mouths of our front-line Technical Support Engineers.

Support Insider Live videos are short, to the point nuggets of wisdom from those who work on customer issues daily. Ranging from basic to advanced, each video will address one idea, probably answering a question you’ve asked yourself.

Videos are hosted on our VMware KBTV channel on YouTube in a new playlist called Support Insider Live. Each video will be blogged about here if you wish to consume them that way. Our first video answers the question, “What is a PSOD?”

We’d love to hear your feedback! Have any requests?