When working with VMware Technical Support you will routinely be asked to provide diagnostic log bundles from your vSphere environment. Our technical support staff use these in their investigation of your reported issues and in some instances to determine root cause.
We have a new video today which discusses and demonstrates how you can use the vSphere Web Client to collect the diagnostic information for the ESXi and vCenter Server systems, which run in your vSphere 5.1 environment.
In this tutorial you will be guided through the necessary steps for gathering the log bundles from your vSphere 5.1 systems using the vSphere Web Client.
When the vSphere Web Client is connected to the vCenter Server system, you can select hosts from which to generate and download system log files and the option to include vCenter Server and vSphere Web client logs.
For additional information, see VMware Knowledge Base article Collecting diagnostic information for ESX/ESXi hosts and vCenter Server using the vSphere Web Client (2032892).
Note: For best viewing results, ensure that you have the 720p setting selected and that you are viewing using the full screen mode.