Something you’re going to see starting today are a new breed of KB articles, titled “Trending Issues: <topic of interest>“. Our plan is to run reports on incoming support traffic and determine which KB articles are used most often. As well, we are interviewing our front-line support engineers and asking what issues they are experiencing the most. The plan is once they are established to update them periodically, depending on the trends we see.
Our first set of articles will be of interest to our users of VMware Fusion.