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Monthly Archives: October 2012

Top 10 Support Insider Articles for October

Happy Hallowe’en, readers! As it’s the last day of the month, I thought I’d look back on my personal Gangnam-style parody what posts were popular in October. Not surprisingly, our number one post revolves around the release of Windows 8. Have a look… See anything you missed?

  1. Installing Windows 8 as a guest operating system in VMware Workstation 9.x
  2. Installing the VMware vSphere 5.1 Web Client
  3. Installing Mac OS X 10.7 (Lion) as a virtual machine in VMware Fusion 4
  4. Configuring and Using WSX in VMware Workstation 9
  5. ALERT: vSphere 5.1 is not compatible with any versions of VMware View
  6. vSphere SSO Resources
  7. Installing VMware vCenter Server 5.1 using the Simple Install method
  8. Getting Started Right with vSphere 5.1
  9. Installing or upgrading to ESXi 5.1 best practices
  10. vSphere Client on Windows 7 now supported

New Articles Published for Week Ending 10/27/12

Enterprise Purchasing Program
Enterprise Purchasing Program FAQ (2038369)
Date Published: 10/26/2012

VMware Data Recovery
Cannot restore a virtual machine using VMware Data Recovery (2021362)
Date Published: 10/22/2012

VMware ESXi
VMware ESXi 5.1, Patch Release ESXi510-201210001 (2034548)
Date Published: 10/26/2012
VMware ESXi 5.1, Patch ESXi510-201210401-BG (2034549)
Date Published: 10/26/2012
VMware ESXi 5.1 Patch Image Profile ESXi-5.1.0-20121004001-standard (2034550)
Date Published: 10/26/2012
Implementing CA signed SSL certificates with vSphere 5.1 (2034833)
Date Published: 10/26/2012
Disabling SSH services on an ESXi host using the vSphere Client fails with the error: Cannot change the host configuration (2037544)
Date Published: 10/25/2012
Migrating a vmkernel interface between standard vswitches (2037654)
Date Published: 10/22/2012
Error after upgrading to ESXi 4.1 or performing a P2V conversion: The VMware Tools Service service Terminated Unexpectedly. It has done this X times (2005820)
Date Published: 10/24/2012
VMware ESXi 5.1 Patch Image Profile ESXi-5.1.0-20121004001-no-tools (2034551)
Date Published: 10/26/2012

VMware Go Pro
VMware Go 2.1.101 Compatibility Test memory requirement uses Total Physical Memory (2020560)
Date Published: 10/23/2012

VMware Service Manager
A deleted Service Manager workflow group continues to appear as a Linked Stakeholder in a Configuration Item (2037765)
Date Published: 10/22/2012
Clicking the print icon while editing/viewing a workflow template in VMware Service Manager 9.x does not display any information (2037998)
Date Published: 10/23/2012
Searching using a single wildcard in VMware Service Manager causes search results columns to disappear (2038009)
Date Published: 10/22/2012
Opening a request in Service Manager fails with the script error: Object doesn’t support this property or method (2038080)
Date Published: 10/25/2012
Exporting a Service Manager report to Excel fails with the error: File error: data may have been lost (2037606)
Date Published: 10/22/2012
vCloud Director scheduled scans in Service Manager fail with the error: Query target is not defined: #org (2038087)
Date Published: 10/25/2012

VMware vCenter Application Discovery Manager
VMware vCenter Application Discovery Manager end of availability (2038312)
Date Published: 10/25/2012

VMware vCenter Configuration Manager
VMware vCenter Configuration Manager 5.x virtualization collections fail with error: [Errno 2] No such file or directory (2037583)
Date Published: 10/23/2012

VMware vCenter Converter
Booting a Windows 7 virtual machine that was created from P2V fails with the error: No physical memory is available at the location required for the Windows Boot Manager (2005167)
Date Published: 10/24/2012

VMware vCenter Infrastructure Navigator
vCenter Infrastructure Navigator does not function properly (2038226)
Date Published: 10/26/2012

VMware vCenter Operations Manager (Standalone)
Unable to open the email Alert detail link received for Resource Kind in vCenter Operations Manager (2037865)
Date Published: 10/22/2012
CPU Contention values for ESXi 5.x hosts are inaccurate in vCenter Operations Manager (2037949)
Date Published: 10/23/2012

VMware vCenter Operations Manager (vApp)
Deployed virtual machine count reported in the Capacity Remaining Dashboard is incorrect (2038185)
Date Published: 10/25/2012

VMware vCenter Server
Navigating to the Log Browser after updating vSphere 5.1 Single Sign On Certificates fails with an Unauthorized Access error (2037927)
Date Published: 10/23/2012
Single Sign On installation for non-English upgrade of vCenter Server (2037976)
Date Published: 10/26/2012
ESX/ESXi error: The host does not have sufficient memory resources to satisfy the reservation (2005073)
Date Published: 10/24/2012
VMware vCenter Server 5.0 service crashes due to high memory usage (2016011)
Date Published: 10/22/2012
Configuring CA signed certificates for vCenter Server 5.1 (2035005)
Date Published: 10/26/2012
Configuring CA signed SSL certificates for the Inventory service in vCenter Server 5.1 (2035009)
Date Published: 10/26/2012
Configuring CA signed SSL certificates for vCenter Server SSO in vCenter Server 5.1 (2035011)
Date Published: 10/26/2012
Unable to delete a user or group from a vCenter Single Sign On (SSO) group (2037102)
Date Published: 10/22/2012
Creating certificate requests and certificates for vCenter Server 5.1 components (2037432)
Date Published: 10/26/2012
Configuring CA signed SSL certificates for the vSphere Web Client and Log Browser in vCenter Server 5.1 (2035010)
Date Published: 10/26/2012

VMware vCenter Server Appliance
VMware Data Protection plugin does not appear in the vCenter Server Appliance (2036092)
Date Published: 10/23/2012

VMware vCenter Site Recovery Manager
Unable to pair sites in vCenter Site Recovery Manager (2037938)
Date Published: 10/23/2012
SRM service fails to start after upgrading from Site Recovery Manager 5.0 to 5.1 (2038046)
Date Published: 10/26/2012
Troubleshooting SRM configuration migration after upgrading from SRM 4.x to SRM 5.x using the SRM migration tool (2015619)
Date Published: 10/23/2012

VMware vCenter Update Manager
Location of VMware vSphere Update Manager logs (2038036)
Date Published: 10/25/2012
Configuring CA signed SSL certificates for vSphere Update Manager in vCenter Server 5.1 (2037581)
Date Published: 10/26/2012

VMware vCloud Automation Center for Desktop
VRM Agent Invalid URI errors are logged to Log Viewer in VMware vCloud Automation Centre 4.5.x (2038066)
Date Published: 10/25/2012

VMware vFabric GemFire
Deadlocks occur between query and cache operations when enabling eviction and persistence to disk (2034196)
Date Published: 10/22/2012

VMware View Manager
After installation of Microsoft Security Advisory update KB2661254, connections to VMware View servers and desktops might fail (2038078)
Date Published: 10/23/2012
Transfer Server fails to publish image when using manual names for Automated Pools (2037346)
Date Published: 10/23/2012
Cannot check out a local mode desktop in VMware View Manager 5.0.x / 5.1.x (2037353)
Date Published: 10/23/2012
View PCoIP session becomes unresponsive (2037549)
Date Published: 10/25/2012

VMware vShield Edge
Redeploying vShield Edge 5.1 fails with the error: The object has already been deleted or has not been completely created (2038126)
Date Published: 10/26/2012

VMware vShield Endpoint
VMware vShield Endpoint: Error when trying to open documents from network drives (2038186)
Date Published: 10/25/2012

VMware vSphere Data Protection
vSphere Data Protection 5.1 – Important information about upgrade (2037772)
Date Published: 10/26/2012

VMware vSphere Storage Appliance
Hardware and RAID requirements when deploying VMware vSphere Storage Appliance (VSA) (2038275)
Date Published: 10/26/2012
Patch update sequence for vSphere 5.1 and its compatible VMware products (2037630)
Date Published: 10/26/2012

ZCS Network Edition
Configuring Zimbra and Exchange 2010 for Free/Busy information interop (2020577)
Date Published: 10/25/2012

Implementing CA signed SSL certificates with vSphere 5.1

SSLOne of the most common things we see in VMware Global Support Services (GSS), regardless of product, version, or customer, is the need to implement custom certificates. This could be for a number of reasons:

  • Security
  • To get rid of the warning when you first login
  • You like a challenge

Whatever the case may be, in vSphere 5.1, the process has changed due to the addition of vCenter Single Sign On (SSO), which adds complexity to the procedure. This is because the majority of services register themselves to SSO. As a result of changing the certificates, the services also need to be re-registered.

As a result of repeated question from customers coming in on this, we gathered our Professional Services, Engineering, and Technical Writers to develop the following Resolution Path to guide you through the various steps through to completion (you can read more about resolution path articles here).

Resolution Path Article:

Child articles in the resolution path are:

Note: It is recommended that you follow the articles in the sequence provided as many steps are dependent on each other.

 

We have also created an article with the steps for vCenter Server Appliance 5.1:

Finally, we have updated these vSphere 5.0 articles thanks to feedback received on them:

Note: The vCenter Service fails to start up issue is now resolved in vCenter Server 5.1.0a. For more details, refer to KB article:
vCenter Server Services hang on startup after upgrading to vCenter Server 5.1 (2035623).

We hope that this helps everyone through their SSL implementation. If you find any errors or anomalies, there’s a feedback form at the bottom of every article. We will be keeping an active eye on your feedback!

EPP: Enrollment, Overview, and Fund Management

VMware EPP enables customers to purchase software licenses in volume easily, and to benefit from cost savings in a flexible way. We have created four short videos, shown below, to introduce you to EPP and show you how to get started with it.

This presentation discusses and demonstrates how to use the Enterprise Purchasing Program (EPP) Configurator to estimate the number of EPP tokens to purchase.

This presentation discusses and demonstrates the process for enrolling the different VMware Purchasing Programs which include the Volume Purchasing Program (VPP) and the Enterprise Purchasing Program (EPP). We start with: Enrolling in Enterprise Purchasing Program (2032836)

Here is a demonstration of Viewing Active Funds, Sub-Funds, Expired Funds, and the associated details in Enterprise Purchasing Program (2031488). This video discusses and demonstrates how to find information about an EPP Fund Owner’s active and inactive EPP Funds on the My VMware portal.

Next, we present for you Using the Fund Information view in Enterprise Purchase Program (2032119). This video discusses and demonstrates the action steps that a Fund Owner and Fund User can conduct with an active EPP Fund on the EPP Page of My VMware. Specifically, the video shows how to View Fund Details (create Sub-Funds, assign a new Fund User), Transfer Tokens, Add or Delete Partners and Redeem tokens.

Finally, this presentation Upgrading a license in Enterprise Purchasing Program (2043512) explains the eligibility criteria and the steps required to upgrade a license using EPP tokens. The video shows demonstrations of a full and a partial upgrade.

Collecting diagnostic information from vCenter Server 5.1

We have recently updated KB article: Collecting diagnostic information for VMware vCenter Server (1011641) with vCenter Server 5.1 information, says Joel Yaross, Technical Support Engineer in our Broomfield Colorado office.

“If you’re using the vSphere Web Client, you can select hosts from which to generate and download system log files with the option to include vCenter Server and vSphere Web client logs. For more information, see KB: Collecting diagnostic information for ESX/ESXi hosts and vCenter Server using the vSphere Web Client (2032892).

Note: You can also you use the Log Browser feature in the vSphere Web Client to view, search, and export one or more vCenter Server or ESXi log files. For more information, see Using the Log Browser to view, search, and export Logs for troubleshooting (2032888).”

Mac users cannot upload files through the My VMware portal

We have recently been made aware of an issue that may impact our customers’ ability to  upload files through the My VMware portal.

A recent Mac OS release has removed the Java plug-in. The Java plug-in is a requirement to upload files on the My VMware portal. Apple decided to remove the Java plug-in for Mac OS 10.7 and later, as explained in their KB article, About Java for OS X 2012-006 and here. Engadget also covers the story: Apple says no Java for you, removes plugin from browsers on OS X 10.7 and up.

If you are trying to upload files through the portal, you can also use FTP. For more information, see our KB article, Uploading diagnostic information to VMware (1008525), which covers how to collect and upload files. We’ve updated this article to include the latest details for Mac OSX users.

How to file a Support Request in My VMware

Hey, just a very quick post here to let you know that the My VMware portal was updated this past weekend. As a result, the process for filing a support request in My VMware has changed ever so slightly. VMware Knowledge Base article Filing a Support Request in My VMware (2006985) has been updated to reflect these changes.

With these changes in mind, we have also uploaded three updated versions of the original videos that were embedded into this article. These videos discuss and demonstrate the process for Filing a Technical Support RequestFiling a Product Licensing or Account Support Request and Filing a General Inquiries Support Request in My VMware respectively.

Here are the three videos.

New Articles Published for Week Ending 10/20/12

My VMware
Assigning and removing the Administrator role in My VMware (2037543)
Date Published: 10/19/2012
What’s new in My VMware (2037715)
Date Published: 10/19/2012

VMware ESX
Adding a storage in ESX/ESXi fails with the error: Object reference not set to an instance of an object (2037650)
Date Published: 10/19/2012

VMware ESXi
Many current.png.xxxx on the /tmp on ESXi host causes hostd to crash and disconnect (2031839)
Date Published: 10/17/2012
VM Snapshot Size (GB) alarm incorrectly triggers on virtual machines with no snapshots (2037464)
Date Published: 10/15/2012
Identifying supported MIBs for ESXi versions (2036047)
Date Published: 10/15/2012
Mounting a Linux partition/USB device as an NFS share to an ESXi host (2035815)
Date Published: 10/19/2012

VMware Service Manager
Passing a Date extension field as a parameter from Service Manager to vCenter Orchestrator fails with the error: Date parameter is null or blank (2033012)
Date Published: 10/15/2012
Getting VMware Service Manager 9.x into a loop when choosing a CMDB Item in a CMDB Update Task (2037371)
Date Published: 10/15/2012

VMware vCenter Chargeback
User accounts with the Superuser role cannot delete other Superuser accounts in VMware vCenter Chargeback Manager 2.x (2037401)
Date Published: 10/15/2012
Configuring vCenter Orchestrator Plug-In for vCenter Chargeback Manager 2.5 (2037145)
Date Published: 10/19/2012

VMware vCenter Configuration Manager
vCenter Configuration Manager collections fail with the error: Failed to obtain encryption certificate for machine id N (2037578)
Date Published: 10/18/2012

VMware vCenter Operations Manager (vApp)
VMware vCenter Service health alert generated in vCenter Operations Manager 5.x (2037405)
Date Published: 10/15/2012
All datastores do not display during the configuration of What-If scenarios in VMware vCenter Operations Manager 5.x (2037460)
Date Published: 10/17/2012
Login attempts with error in vCenter Operations Manager 5.x: This product is unlicensed or cannot connect to the vSphere Server (2037573)
Date Published: 10/17/2012

VMware vCenter Server
Subsequent Test Failover for Fault Tolerance virtual machines fail after the first time (2033523)
Date Published: 10/16/2012
vMotion fails at 14% when VLAN tagging is enabled (2037486)
Date Published: 10/19/2012
vMotion fails at 66% with the error: Cannot open the disk ‘/DIR/P-DBECM1-V.vmdk’ or one of the snapshot disks it depends on (2037308)
Date Published: 10/19/2012
Adding vCenter Single Sign On Identity Source fails with the error: Unable to detect baseDN (2037365)
Date Published: 10/19/2012
vCenter Server 5.1 Teaming and Failover Healthcheck reports the warning: Warning – Non-IP Hash Mismatch (2037454)
Date Published: 10/19/2012

VMware vCenter Server Appliance
Cannot connect to the vCenter Server Virtual Appliance (2035070)
Date Published: 10/16/2012

VMware vCloud Director
Supported high availability options for the vCloud Director database (2037802)
Date Published: 10/18/2012

VMware vSphere Data Protection
Cannot use Japanese characters in VMware Data Protector backup job names (2036888)
Date Published: 10/16/2012

Tech Preview – Virtual Volumes

Well, it’s a new day so here is a new video for you to watch and consume while you surf the web looking for interesting videos to watch during your lunch break at work 🙂

Disclaimer : This a Technology Preview. This functionality is not available at the moment. It is simply demonstrating the exciting prospects that the future holds for Storage related operations within the virtual world.

Following on from some of the major storage announcements made at VMworld 2012 this year, here is an overview of the Virtual Volumes (VVOLs) feature.

Virtual Volumes is all about making the storage VM-centric – in other words making the VMDK a first class citizen in the storage world. Right now, everything is pretty much LUN-centric, especially when it comes to snapshots and replication. We want to change the focus to the VMDK, allowing you to snapshot or replicate on a per VM basis from the storage array.

In this video we have our good friend and regular guest contributor Cormac Hogan (Senior Technical Marketing Architect within the Cloud Infrastructure Product Marketing group at VMware) discuss and demonstrate some interesting aspects of this feature.

Cormac touches on the following:

  • The major objects and their respective roles in Virtual Volumes or VVOLs
  • Storage Provider
  • Protocol Endpoint
  • Storage Container

For additional information, check out Cormac Hogan’s blog post: Virtual Volumes (VVOLs) Tech Preview [with video].

Note: For best viewing results, ensure that the 720p HD setting is selected and view in full screen mode.

Using the new vCloud Network and Security to load balance multiple vSphere Web Client Servers

Hello again KBTV fans!

Today we have a new video tutorial for your viewing pleasure.  In this video we have a demonstration of Using the new vCloud Network and Security to load balance multiple vSphere Web Client Servers.

This tutorial features William Lam who is a Senior Technical Marketing Engineer for vSphere and vCloud here at VMware. William is a contributor for the VMware vSphere Automation blog and also is a contributor towards the 3rd party virtuallyGhetto blog.

William discusses and demonstrates how to use the new vCloud Networking and Security to easily create a Load Balancer to help load balance multiple vSphere Web Client Servers. This provides high availability and ease of scaling out your vSphere Web Client Servers as your user base grows.

For additional information relating to this video, check out William’s blog post: Using the New vCloud Networking and Security to Load Balance Multiple vSphere Web Client Servers.

Note: For best viewing results, ensure that the 720p HD setting is selected and view in full screen mode.