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Monthly Archives: July 2012

Purple Diagnostics Screen Articles

One thing you'll never see mentioned in a VMware Knowedgebase article is the term PSOD. Those ominous letters harken back to the blue screen crashes we all have seen on Windows based computers. In VMware, our dump screens have a magenta (purple) background, and so the lingo goes:

BSOD = Blue Screen Of Death
PSOD = Purple Screen Of Death

We really hate the negative connotations that these short-forms impart and much prefer to refer to these as purple diagnostics screens, because they do contain a great deal of information you can use to help diagnose the problem you have encountered. Here's what one looks like:

PSOD_ATOM
(click to enlarge)

Here is a list of every KB article we have that talks about these diagnostic screens. Hopefully a list you never need.

New Articles Published for Week Ending 7/28/12

Apache Active MQ
Configuring Apache ActiveMQ 5.4 to set the producer's user name as part of the message header (2010473)
Date Published: 7/25/2012
Customizing Apache ActiveMQ 5.4 advisories and JMX Methods (2010475)
Date Published: 7/25/2012

Apache HTTP Server
SSL/TLS and SSH/SFTP support in Covalent FTP module in vFabric Enterprise Ready Server 4.0 (2010333)
Date Published: 7/26/2012
Excessive CPU usage with vFabric ERS or vFabric Web Server 5.0 (2010351)
Date Published: 7/26/2012
Confirming file locking when using MPM worker with VMware vFabric Enterprise Ready Server 4.0 or VMware vFabric Web Server 5.0 (2010620)
Date Published: 7/24/2012
Configuring Apache HTTP Server 2.0/2.2 as proxy server for backend Tomcat/tc Server instance with multiple virtual hosts (2010334)
Date Published: 7/26/2012

Apache Tomcat
Modifying logging configuration for a Tomcat tcServer instance launched inside SpringSource Tool Suite (multiple versions) (2009731)
Date Published: 7/27/2012

My VMware
Adding notes to license keys in My VMware (2032145)
Date Published: 7/26/2012

Spring Framework
Accessing Spring Instrumented Jars in IVY using Customer Portal Login (2000480)
Date Published: 7/23/2012
@Qualifier not working on AbstractJpaTests in Spring Framework 2.5 (2005421)
Date Published: 7/23/2012
Consolidate Request Header/Request parameter/cookies in one object parameter in a Controller in Spring Framework 3.0/3.1 (2000214)
Date Published: 7/23/2012
How to register, unregister, schedule, and unschedule Task Scheduler at runtime in Spring Framework 3.0/3.1 (2010476)
Date Published: 7/25/2012
Annotation-based configuration of beans i n Spring Framework 2.5/3.0/3.1 (2005447)
Date Published: 7/23/2012

SpringSource Other
Tomcat/tc Server log file types (2009881)
Date Published: 7/27/2012

Virtual Disk Development Kit
Restoring a virtual machine fails if VMDK disks are aligned using NetApp's mbralign utility on Windows 2000 and 2003 (2031758)
Date Published: 7/27/2012

VMware Data Recovery
Excessive traffic between VDR and vCenter Server when communicating over WAN (2031838)
Date Published: 7/25/2012

VMware ESX
Linux virtual machines using VMXNET3 driver experience network throughput degradation when connected to Traffic Shaping enabled Distributed vSwitch (2030927)
Date Published: 7/27/2012

VMware Fusion
VMware Fusion compatibility with OS X Mountain Lion (Mac OS X 10.8) (2032208)
Date Published: 7/27/2012

VMware Service Manager
Large amounts of records showing POLLING_ACTION with values not equal to zero in VMware Service Manager 9.x (2009636)
Date Published: 7/26/2012
Configuration Item field not populated on Call Details screen in VMware Service Manager 9.x (2009816)
Date Published: 7/27/2012
VMware Service Manager 9.x Scheduled Reports do not produce a report or take a long time to run (2009944)
Date Published: 7/26/2012
Workflow processing extremely slow in VMware Service Manager 9.x (2009976)
Date Published: 7/26/2012
Cannot rename Organization field in Person Detail screen in Designer for Service Manager 9.x  (2010456)
Date Published: 7/26/2012
Customer portal restrictions allow negative and decimal numbers to be entered in VMware Service Manager 9.x (2011242)
Date Published: 7/24/2012
Workflow submitted via the Service Manager Service Catalog portal after restarting the services do not get activated (2031811)
Date Published: 7/24/2012
Email notifications in IPK group for internally forwarded calls in VMware Service Manager 8.x (2005255)
Date Published: 7/23/2012
Text indexing for KB articles which include data in tables is not being formatted correctly when indexed by the system (2009985)
Date Published: 7/26/2012
Customer portal usage for call logging report displays incorrect information in VMware Service Manager 8.x/9.x (2010509)
Date Published: 7/25/2012
HTML Editor Tool does not function correctly when editing Portal pages in VMware Service Manager 9.x Designer (2010811)
Date Published: 7/24/2012

VMware vCenter Configuration Manager
Collecting vCloud Director data in vCenter configuration Manager fails with the error: vCloudDirector user-id/password incorrect (2031754)
Date Published: 7/23/2012

VMware vCenter Operations Manager (vApp)
Managing a VMware vCenter Operations Manager 5.x deployment where the vApp is broken (2031889)
Date Published: 7/24/2012
vCenter Operations Manager 5.0.x: Using VMware Data Recovery to Back Up and Restore a vApp deployment (2031890)
Date Published: 7/26/2012
vCenter Operations Manager 5.0.x: Using Site Recovery Manager to Protect a vApp Deployment (2031891)
Date Published: 7/26/2012

VMware vCenter Orchestrator
Some built-in vCloud Director plug-in workflows might fail (2031804)
Date Published: 7/26/2012

VMware vCenter Protect Essentials
Changing logging levels in VMware vCenter Protect Essentials 8.0.x (2032067)
Date Published: 7/25/2012

VMware vCenter Server
VMware vCenter Storage Monitoring Service fails with the error: Service initialization failed (2016472)
Date Published: 7/25/2012

VMware vCenter Update Manager
vSphere Client randomly reports the error: An item with the same key has already been added (2030029)
Date Published: 7/23/2012

VMware vCloud Director
Unable to create or rename vApp in VMware vCloud Director (2010579)
Date Published: 7/24/2012
Deleting a system administrator account in vCloud Director 1.0.x/1.5.x fails with error: Cannot delete or deactivate the last system administrator (2010556)
Date Published: 7/25/2012

VMware vFabric Enterprise Ready Server
Adding MySQL module support to PHP in vFabric Enterprise Ready Server (ERS) 4.x (2010625)
Date Published: 7/24/2012

VMware vFabric Hqapi
Adding a getRole() method to the User class in VMware vFabric HQ API (1032776)
Date Published: 7/23/2012

VMware vFabric Hyperic Agent
VMware vFabric tc Server and Hyperic compatibility (2008774)
Date Published: 7/27/2012
Samba 3.5.6 is not auto-discovered on Red Hat Enterprise Linux 6 in VMware vFabric Hyperic Agent 4.5.x/4.6.x (2010640)
Date Published: 7/24/2012

VMware vFabric tc Server
Creating thread dumps and heap dumps for a tc Server instance in vFabric tc Server (2010463)
Date Published: 7/26/2012

VMware vFabric Web Server
Running VMware vFabric Enterprise Ready Server 4.0 or vFabric Web Server 5.0 as non-root user (2010416)
Date Published: 7/26/2012

VMware View Manager
Cannot connect to vCenter Server or View Composer after Upgrading to View Manager 5.1 (2021460)
Date Published: 7/25/2012
Deleting linked clones in View Manager fails with the error: Failed to cleanup linked clone (2031433)
Date Published: 7/24/2012
Using the vdmadmin command to exclude or include a domain on a search list for View Administrator or Security Server (2006292)
Date Published: 7/23/2012

Multicore your vCPUs

Hello again everyone and welcome to my sixth post in our series The Support Outsider, a look into VMware from the point of view of an outsider (that's me), Intern Moses Masih.

Moses MasihThis week was busier than usual but I did come across a cool feature which you can try for your virtual machines. I want to talk about turning single core virtual machines into multicore machines in vSphere and Workstation.

While working on a new video that deals with setting cores in a virtual machine: Setting the number of cores per CPU in a virtual machine (1010184) so that its operating system can recognise the machine as having multi-core CPUs, I found that this process can be used in vSphere and Workstation 8. I tried it and set my single core virtual machines to 4-core machines and also came across some useful details that I will talk about. 

For ESXi 4 and 5 virtual machines the number of cores can be set up with vSphere and the process to do this is explained nicely in the above mentioned article. The article is a good read and will really help you understand the concepts of multi core vCPUs in virtual machines. I recommend reading and understanding the article before performing the steps.

For virtual machines I created in VMware Workstation: Creating virtual machines in VMware Workstation (1018415), the cores can be set by simply going into the virtual machine settings and clicking on processors. There you will see options to change the number of processors as well as the number of cores per processor for you virtual machine.

After restarting my virtual machines, I did not notice a huge difference in speed, but I think that is for two reasons. The application that I am using inside the vm is not very CPU intensive. Another reason I learned is that if your application is very disk intensive, then it doesn't matter how powerful you make your CPU, the disk is what is slowing you down.

When setting the cores for your virtual machines, one of the important issues that came up is that you could end up violating the license of the guest operating system on your virtual machine. You should always check if the new setting are in compliance with your operating systems EULA (End-user license agreement).

Be sure to come back next week to check on my adventures as I go exploring the world of virtualization more.  Thanks for your time.

Installing Mac OS X 10.7 (Lion) as a virtual machine in VMware Fusion 4

With the availability of Apple's latest addition to the Mac OS X family – Mountain Lion (watch the video here) - which was announced earlier this week, we have started working on some new video tutorials specifically focusing on Mac OS X 10.8 in respect to our VMware Fusion product.

It will take us a few weeks to get these tutorials done and dusted. So, while you are waiting, here is a tutorial which demonstrates how to install Mac OS X 10.7 (Lion) as a virtual machine in VMware Fusion 4. This video is based on the VMware Knowledge Base article Installing Mac OS X 10.7 (Lion) as a virtual machine in Fusion 4 (2005334).

We know that the majority of you Mac junkies are looking to test out Mac OS X 10.8 as soon as possible. Before you do, ensure that you read the information available in the following blog posts first to save you some headaches:

A cool and intesting way to give Mountain Lion a test-drive might be to install the VMware Fusion Technology Preview 2012 on one of your super-cool Mac systems and then install OS X 10.8 inside of a virtual machine running on that platform. The Fusion Technology Preview is a beta-type platform, so it should not be used in your production environment — but it sure would sit nicely in your test and development environments.

Maybe if we get some time over the next few days we might even create a video or two quickly demonstrating how to install the Tech Preview and OS X 10.8 inside of a virtual machine….we are not making any promises though :-).

Anyway, enough talking….here is the video showing Installing Mac OS X 10.7 (Lion) as a virtual machine in VMware Fusion 4.

Will VMware Fusion run on OSX Mountain Lion?

Rick BlytheIf you’re a Mac user you probably were eager to download and install the latest iteration of Mac OSX, labelled Mountain Lion. If you’re like me, you paid your $20 bucks, waited for the download to complete and the minute it did, you launched the installer without any thought to what applications you might be breaking. I’m as guilty of this behavior as the rest, and as soon as my machine rebooted, there it was staring at me on the dock — a VMware Fusion launcher with a big overlay on top of it apparently indicating this application will no longer run.

Good news! The VMware Fusion team was well prepared and had an FAQ posted in their blog: VMware Fusion and OS X Mountain Lion FAQ. Following the instruction in the FAQ I was happily able to run Fusion after I got the latest version installed. Knowing that there are other people out there like me, I got busy tweeting and sharing this FAQ.

Thanks VMware Fusion guys, I can get on with my day now.

 

***UPDATE: there is now a KB article on the subject: VMware Fusion compatibility with OS X Mountain Lion (Mac OS X 10.8) (2032208)

Understanding the Storage Path Failover

This presentation follows along the VMware ESX/ESXi 4.x and 5.0 storage multi-pathing failover sequence, as it is logged on ESX Classic and ESXi.

For more information be sure to consult the KB articles referenced in the presentation.

New Articles Published for Week Ending 7/21/12

Using Trend Micro Deep Security 8.0 SP1 with VMware vShield Manager 5.0 and Endpoint 5.0 (2031671)
Date Published: 7/19/2012

Apache Active MQ
How to see the prefetchSize in Apache Active MQ 5.4 (2005523)
Date Published: 7/18/2012

My VMware
Viewing account users in My VMware (2031410)
Date Published: 7/16/2012

Shavlik NetChk Protect
Scheduling vCenter Protect Essentials deployments fails with Error 1385 (2031449)
Date Published: 7/19/2012
Generating verbose logs for reproducible issues in VMware vCenter Protect and Shavlik NetChk Protect (2031065)
Date Published: 7/16/2012

Spring Framework
Unit testing a dispatcher servlet with a custom context class in Spring Framework 3.0 (2004790)
Date Published: 7/18/2012

Virtual Disk Development Kit
Using Multithreading for backups and restores cause high CPU utilization by vpxa process  (2003587)
Date Published: 7/18/2012
Discrepancy in the openssl libs version used used by VMware Virtual Disk Development Kit 1.2 (2003585)
Date Published: 7/19/2012

VMware ESX
Preguntas frecuentes (FAQ) de compatibilidad entre EVC y Procesadores (CPUs) (1038244)
Date Published: 7/18/2012
Troubleshooting Windows operating system issues using the MPS reporting utility (2031279)
Date Published: 7/17/2012

VMware ESXi
ESXi 5.0 host fails with a purple diagnostic screen and reports the error: Failed to ack TLB invalidate (2000091)
Date Published: 7/19/2012
Incorrect Syslog configuration in the /etc/vmsyslog.conf file causes multiple issues (2016914)
Date Published: 7/18/2012
Some of the configuration parameters are lost when deploying a Workstation virtual machine from an OVF template in ESXi 5.0 (2030359)
Date Published: 7/19/2012
Manually setting a scratch location for ESXi in the vSphere Client appears to succeed but the setting is not honored (2003678)
Date Published: 7/19/2012
ESXi hosts with more than 128 GB of physical memory fail to generate valid core dumps (2012362)
Date Published: 7/17/2012
Performing Reset System Configuration on an ESXi host causes ASYNC drivers to revert to older version (2013662)
Date Published: 7/17/2012

VMware Go
Location of VMware GO log files (2031587)
Date Published: 7/20/2012

VMware Service Manager
Replying to a system-generated email logs new call instead of updating existing call in VMware Service Manager 9.x (1031851)
Date Published: 7/19/2012
A Current physical status is not available when setting column colour configs in Requests Outstanding (1032880)
Date Published: 7/19/2012
Reporting on floating license usage in VMware Service Manager 9.x (2000108)
Date Published: 7/17/2012
Linking Microsoft SharePoint with VMware Service Manager 9.x (2000124)
Date Published: 7/19/2012
Downloading VMware Service Manager V9 RP10 controls (2000125)
Date Published: 7/19/2012
Running DataSchema Report in VMware Service Manager 9.x results in error: Error in IN_RBVIEWER.Populate. Error = Operation is not allowed when the object is closed (2000128)
Date Published: 7/19/2012
Cannot log in to VMware Service Manager 9.x system using Administrator credentials (2000129)
Date Published: 7/17/2012
Clicking Back to Main in changes the Call Status in VMware Service Manager 9.x  (2000215)
Date Published: 7/19/2012
Enabling Active Directory in VMware Service Manager 9.x (2003738)
Date Published: 7/18/2012
Password encryption in VMware Service Manager 8.x/9.x (2003801)
Date Published: 7/18/2012
A pop up error occurs 'da.IPK_STREAM_REF.options.0' is null or not an object (2009635)
Date Published: 7/18/2012
Email notifications are not sent for re-opened tasks set to forward to Last Recipient in VMware Service Manager 9.x (2009638)
Date Published: 7/18/2012
Logging a new request with a large attachment in the Service Manager customer portal fails with the error: OutofMemoryException (2031487)
Date Published: 7/19/2012
Upgrading to VMware Service Manager 9.x results in an InWrapperMenus.js error (2000117)
Date Published: 7/17/2012
Quick Solutions do not format correctly when used in VMware Service Manager 9.x (2005338)
Date Published: 7/20/2012
Manually forwarding an email to a recipient email address in Service Manager displays System Lock as the recipient name (2031388)
Date Published: 7/18/2012
Cannot delete a task in the Service Manager workflow template (2031392)
Date Published: 7/18/2012
Search criteria not carried across to Search screen when searching a Bulletin Board in Service Manager (2031484)
Date Published: 7/20/2012
When a Discrepancy report is created for a record, incorrect values are shown in CMDB Value and Mapped Value (2031685)
Date Published: 7/19/2012

VMware vCenter Chargeback
Cannot gather information for vApp virtual machines created in vCloud Director after upgrade to Chargeback 1.5.x (2030938)
Date Published: 7/19/2012

VMware vCenter Configuration Manager
VE Compliance runs not displayed in vCenter Configuration Manager 5.x portal after virtualization collections (2000251)
Date Published: 7/17/2012
Mixed mode no longer required in SQL for VMware vCenter Configuration Manager 5.x (2000268)
Date Published: 7/17/2012

VMware vCenter Orchestrator
Perfomance issues when logging in to the Orchestrator client (2031391)
Date Published: 7/17/2012

VMware vCenter Protect Essentials Plus
Starting vCenter Protect Essentials fails with the error: One or more errors have occurred (2031365)
Date Published: 7/18/2012

VMware vCenter Server
Cannot connect to the ESXi 5.0 host or vCenter Server 5.0 using the vSphere Client (2011834)
Date Published: 7/16/2012
Statistics rollup works with a time delay when VCVA 5.0 Update 1 with embedded database is deployed with a system time zone other than Etc/UTC (2030521)
Date Published: 7/19/2012
Installing vCenter Server 5.0 fails with the error: JDBC connectivity to the database using the generated JDBC URL failed. (2030954)
Date Published: 7/16/2012
Upgrading to vCenter Server 5.0 fails with the error: Exception Thrown while executing SQL script (2031306)
Date Published: 7/18/2012
When starting a RHEL Linux virtual machine, you see the message: Cannot setup NMI watchdog on CPU (2031297)
Date Published: 7/16/2012
After upgrading to vCenter Server 5.0, only real time performance data is available (2031118)
Date Published: 7/18/2012
Reinitializing the vCenter Server database (2031295)
Date Published: 7/16/2012

VMware vCenter Server Appliance
Updating the vCenter Server Appliance (2031331)
Date Published: 7/16/2012

VMware vCenter Update Manager
Scanning and remediating a Windows virtual machine fails with the error: Could not download patch packages for following patches: qchain.exe (2030723)
Date Published: 7/16/2012

VMware vCloud Connector
Load Balancer Issues While Copying Large Files with vCloud Connector (2031440)
Date Published: 7/16/2012

VMware vCloud Director
Unable to create an organizational network in in VMware vCloud Director 1.0.x (2005189)
Date Published: 7/20/2012

VMware vFabric Enterprise Ready Server
Writing a support request for vFabric Enterprise Ready Server (ERS) (2003507)
Date Published: 7/20/2012

VMware View Manager
Icons do not display correctly when accessing a View Desktop using PCoIP (1020132)
Date Published: 7/17/2012
Setting up the Kiosk mode using the vdmadmin command with a MAC address fails with the error: Failed to perform clientauth operation (2013037)
Date Published: 7/16/2012
VMware Tools shows as out-of-date on View Desktop virtual machines (2013644)
Date Published: 7/17/2012
Cannot access the VMware View Admin page (2030824)
Date Published: 7/16/2012
View pools fail to recompose after adding an ESX host to the View cluster (2031363)
Date Published: 7/19/2012
Cannot connect to a View Connection Server after it has been restarted (2013274)
Date Published: 7/17/2012
Split settings for composite USB devices for USB redirection in VMware View 5.1 and later (2016748)
Date Published: 7/17/2012

VMware vSphere Web Services SDK
Attempts to consolidate vmdks after removing snapshots fails with error: Failed to consolidate after removing snapshots: Argument list too long (2002960)
Date Published: 7/20/2012

VMware Workstation
Audio, video, or Skype is not working in a Workstation virtual machine (2030546)
Date Published: 7/17/2012

VMware Workstation 8 as a Server

Hello again everyone and welcome to my sixth post in my series, The Support Outsider – a unique look into VMware from the point of view of an outsider (that's me), Intern Moses Masih.

Moses MasihThis week I am going to briefly talk about a very useful feature of VMware Workstation that I came across this past week.

My first introduction to Workstation came in college where one of my friends had it on his computer and I saw a few things that it offered but had never gotten my hands on the product until I started working at VMware. Installing workstation was very easy and I was easily able to understand how it works on my own from playing around with it.

Last week I was given a task to automate the exporting of reports from one of the analytics packages we use for our ftp site. I was given a choice between either exporting every single report from the first of January 2011 to the current date or to develop a script for automating this process. Naturally I picked developing a script which would be two days of work, over exporting the reports manually which would obviously take longer. Manually exporting would have also consumed time that would be better spent on other tasks later in the week.

I approached one of the developers on a different team to help me develop the script and on his suggestion we created a new virtual machine on my desktop using VMware Workstation 8 following the steps in this KB article: Creating virtual machines in VMware Workstation (1018415).

We developed the script in this virtual machine and then using Workstation's server feature found in Workstation 8 (Running VMware Workstation 8 as a server with shared virtual machines (2005585) I made the virtual machine remotely accessible for the developer to modify the code where and whenever needed and also to check the code I was writing myself and be able to compile the program from his machine. This, I discovered, is a very handy feature in Workstation and it saved me a lot of time.

Once the coding was complete I simply ran the automation script in the background which exported all the reports for me on the same virtual machine used for development purposes while I spent my time working on other tasks. I was already impressed with Workstation for other features that it offers (which I might discuss in future posts) but for developing in a team spread out in different locations this new feature is great!

Find out more about Workstation in the Workstation blog, or to get an overview of the product yourself, visit: http://www.vmware.com/products/workstation/overview.html

Come back next week to check on my adventures as I go exploring the world of virtualization!

Changing your My VMware password

Earlier this year, we released a new online portal called My VMware in order to provide simplified management for your product licenses and support entitlements.

If you ever have the need to reset your My VMware password due to a possible malfunction in your brain causing short term memory loss, then this tutorial might just get you out of a pickle!

Presenting our short and straight-to-the-point video which demonstrates how to change your profile password in the My VMware portal. This video is based on VMware Knowledge Base article Resetting your My VMware password (2013961) which should be referenced for the steps involved.

Enough said….let’s watch!

Understanding virtual machine snapshots in VMware ESXi and ESX

Here’s another brand new Sliderocket presentation on the topic of virtual machine snapshots.

Watching this overview of virtual machine snapshots will help you understand why you might be encountering an issue, and so that you can prevent those issues from occurring.

The presentation covers what makes up a snapshot and how the VMware API communicates with the snapshot; there is also a detailed look at the disk chain. For further information on this topic, be sure to read KB article: Understanding virtual machine snapshots in VMware ESXi and ESX (1015180).