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We have a couple of new KB articles just published to address some things a few customers have reported to us.

If you see the error Unable to Complete Your Request when resetting your password from within My VMware, head right on over to Troubleshooting the My VMware error: Unable to Complete Your Request (2018716).

Otherwise if you're just having difficulties recovering a forgotten My VMware password Start with: Resetting a forgotten My VMware password fails (2020621).