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Monthly Archives: May 2012

ESX Hosts Randomly Lose Paths in Virtualized Storage Environment

Another post today in the Nathan Small (Twitter handle: vSphereStorage) series covering deep-dive log analysis in ESX/ESXi environments, where Nathan takes a look at a case where ESX 5 hosts randomly lose paths in an EMC VPLEX environment with HP EVA and EMC VMAX arrays behind a EMC VPLEX. The root cause for the path loss was the massive I/O load happening on the backend array, specifically the HP EVA. The resolution is to reduce the I/O load or spread it out over a longer period of time. Let's see how the story unfolded.

The ESX servers that are in front of the EMC VPLEX are experiencing path failures due to SCSI commands that timeout. These SCSI commands range from 10 bytes read and write operations to LUN heartbeat mechanisms (TEST_UNIT_READY). In this example, we can see that LUN 1 or “Vplex_HP1” disappeared for less than a second. Here is an example of the command timeout that leads to path failures. These messages can be pulled from /var/log/vobd.log

2012-05-22T07:02:04.680Z: [scsiCorrelator] 1680920122975us: [vob.scsi.scsipath.pathstate.dead] scsiPath vmhba2:C0:T1:L1 changed state from on

2012-05-22T07:02:04.681Z: [scsiCorrelator] 1680923124828us: [esx.problem.storage.redundancy.degraded] Path redundancy to storage device naa.6000144000000010a00f545a97c5704a degraded. Path vmhba2:C0:T1:L1 is down. Affected datastores: "Vplex_HP1".

2012-05-22T07:02:04.775Z: [scsiCorrelator] 1680920217911us: [vob.scsi.scsipath.pathstate.on] scsiPath vmhba2:C0:T1:L1 changed state from dead

2012-05-22T07:02:04.776Z: [scsiCorrelator] 1680923219503us: [esx.clear.storage.redundancy.restored] Path redundancy to storage device naa.6000144000000010a00f545a97c5704a (Datastores: "Vplex_HP1") restored. Path vmhba2:C0:T1:L1 is active again.

The above messages would be similar to what is observed in vCenter. Here are the entries from the vmkernel log. Note that extended Qlogic driver logging was enabled:

2012-05-22T07:02:04.680Z cpu12:4628)<6>scsi(8:0:1:1): TIMEOUT status detected 0x6-0x0

2012-05-22T07:02:04.680Z cpu7:2200)PowerPath: EmcpEsxLogEvent:1252: Info:emcp:MpxEsxTestAndUpdatePathState: Path "vmhba2:C0:T1:L1" is changing to dead from on.

Here we have a command timeout, and the command that timed out was a TEST_UNIT_READY or SCSI command 0x0. Even though we cannot confirm the exact command that failed, we can infer this to be the case since the path is marked as dead immediately. If any other command were to fail, we would see NMP errors and then send out a TEST_UNIT_READY to ensure the path is still good to use. Since this wasn’t the case, we have to assume that this command was sent out as path of the Disk.PathEval code that runs every 300 seconds (default).

There is another ESX environment connected to the same backend HP array, however these hosts do not connect to the EMC VPLEX to get to the HP EVA LUNs. During this same time period in that other environment we see many command failures due to a SCSI device status of QUEUE FULL, which means the array cannot keep up with the I/O being issued to it:

2012-05-22T07:02:02.087Z cpu10:2058)ScsiDeviceIO: 2309: Cmd(0x4124403d5ac0) 0x2a, CmdSN 0x800e0011 from world 1829086 to dev "naa.6001438005ded7fb0000500009510000" failed H:0x0 D:0x28 P:0x0 Possible sense data: 0x0 0x0 0x0.

2012-05-22T07:02:02.087Z cpu10:2058)ScsiDeviceIO: 2309: Cmd(0x4124414d9d40) 0x2a, CmdSN 0x800e007a from world 1829086 to dev "naa.6001438005ded7fb0000500009510000" failed H:0x0 D:0x28 P:0x0 Possible sense data: 0x0 0x0 0x0.

2012-05-22T07:02:04.755Z cpu12:2060)ScsiDeviceIO: 2309: Cmd(0x41244120a8c0) 0x2a, CmdSN 0x800e006e from world 1829086 to dev "naa.6001438005ded7fb00005000096c0000" failed H:0x0 D:0x28 P:0x0 Possible sense data: 0x0 0x0 0x0.

The Queue Full condition is represented by a device status of D:0x28, which translates to TASK_SET_FULL. See KB article Understanding SCSI device/target NMP errors/conditions in ESX/ESXi 4.x and ESXi 5.0 (1030381) for more details, as well as other SCSI Device Statuses.

Even though this HP array cannot keep up with the load, no path failures are observed on these ESX hosts, mostly because the ESX host is aware of the QFULL condition and knows it is a transient one so it knows the paths aren’t actually dead. The ESX hosts that are in front of the VPLEX never see this SCSI device status because the VPLEX does not return this to the hosts. Instead the VPLEX will retry the command for up to 16 seconds before giving up on the command. The ESX hosts have a SCSI command timeout of 5 seconds, so the hosts will give up on the command and send an abort for it well before the VPLEX has given up retrying the command. This would cause the VPLEX to see many command abort requests from the ESX hosts. The VPLEX has a counter to confirm that it is receiving the QFULL condition from the HP array. When reviewing this counter we learned that the QFULL condition was being returned to the VPLEX from the HP EVA array.

The ESX hosts in front of the VPLEX are marking paths as dead because many commands are timing out, particularly TEST_UNIT_READY commands. If the QFULL condition were to be returned to the ESX hosts by the VPLEX, no paths would be marked as dead because the commands failed due to a condition that is meant to be transient. In the end, the amount of load on the HP EVA array needs to be spread out over a longer period of time or staggered more efficiently so that a QFULL condition does not occur.

There has been code introduced into ESX that will automatically reduce the queue depth of LUNs returning a QFULL status. For more information, you can read about it in KB article: Controlling LUN queue depth throttling in VMware ESX/ESXi (1008113).

New Articles Published for Week Ending 5/26/12

Protecting datacenters using Security for Virtualized Environments by Bitdefender on VMware vSphere 5 infrastructure (2021455)
Date Published: 5/25/2012

Eclipse Virgo
Eclipse Virgo reference platforms and support methodology (2021394)
Date Published: 5/24/2012
Eclipse Virgo known platform limitations (2021389)
Date Published: 5/24/2012

Socialcast
Resetting your Socialcast Cluster Management Console (SCMC) admin password (2021158)
Date Published: 5/23/2012

VMware Capacity Planner
Configuring VMware Capacity Planner for IP subnet discovery (2014366)
Date Published: 5/22/2012

VMware ESXi
Adding an ESXi 5.0 host to vCenter Server 5.0 fails with the error: A general system error occurred (2009217)
Date Published: 5/22/2012
Cloning a virtual machine from a template fails when the destination datastore is a Storage DRS POD (2021361)
Date Published: 5/25/2012
Changing the value of the KeepAliveTO parameter for Qlogic iSCSI HBAs in ESX/ESXi hosts (2021013)
Date Published: 5/22/2012

VMware Fusion
Installing Adobe Reader on Mac fails with the error: Found a higher version of Adobe Reader in the installation location (2016878)
Date Published: 5/23/2012

VMware Go Pro
Unable to download xxxxxxGridExport from gona1.vmware.com in VMware Go Pro (2021207)
Date Published: 5/24/2012

VMware Service Manager
Call is not reopened when customer replies to Call Closure email in VMware Service Manager 9.x (1033057)
Date Published: 5/23/2012
Unable to edit KB articles when Content Security is enabled (1033120)
Date Published: 5/23/2012
Unable to view Service Catalogue section in customer portal (1033198)
Date Published: 5/23/2012
infraEnterprise 8.0 patch required to support Microsoft Windows 7 (1033450)
Date Published: 5/23/2012
Downtime calculation on VMware Service Manager call screens is incorrect (1033527)
Date Published: 5/23/2012
Duplicate resources imported from SCCM connector in VMware Service Manager (1031500)
Date Published: 5/22/2012
Option to create forms for entities that do not support forms in Service Manager (1031545)
Date Published: 5/22/2012
Text in multi-tier fields in VMware Service Manager 9.x is unreadable when font colour is the same or similar to the background colour (1031613)
Date Published: 5/22/2012
The customized subject line is not being used in VMware Service Manager V9 (1032991)
Date Published: 5/24/2012
Attempting to log in to VMware Service Manager 9.x fails with multiple errors (2001580)
Date Published: 5/24/2012
Missing monitors and random layout when printing a dashboard with multiple monitors in Service Manager (2020844)
Date Published: 5/21/2012
The Service Manager logo appears unexpectedly on the workstation and does not disappear (2021160)
Date Published: 5/24/2012
Cannot set a security profile on a new object that is attached to a Service Manager call via an email (2021210)
Date Published: 5/24/2012
The Forward Internal – Officers by Group view for calls displays incorrect results in Service Manager (2021275)
Date Published: 5/25/2012

VMware ThinApp
POST data operation is not supported in ThinDirect function (2019735)
Date Published: 5/22/2012

VMware vCenter Chargeback Manager
VMware vCenter Chargeback Manager reports the error: Violation of UNIQUE KEY constraint 'CB_STORAGE_CAPABILITY_U1' (2016264)
Date Published: 5/25/2012

VMware vCenter Configuration Manager
Viewing bulletin details in vCenter Configuration Manager 5.5 fails with the error: The SELECT permission was denied on the object 'csi_hf_view_bulletin_summary', database 'VCM', schema 'dbo' (2021345)
Date Published: 5/25/2012

VMware vCenter Infrastructure Navigator
Collecting diagnostic information for VMware vCenter Infrastructure Navigator (2016250)
Date Published: 5/25/2012

VMware vCenter Operations Manager (vApp)
Installing a vCenter Operations 5.x vApp (2015829)
Date Published: 5/23/2012

VMware vCenter Orchestrator
Stored credentials for plug-ins in VMware Center Orchestrator 4.0.x, 4.1.x, and 4.2.x (2021259)
Date Published: 5/23/2012

VMware vCenter Protect Essentials
Upgrading VMware vCenter Protect or Shavlik Netchk Protect fails with the error: Cannot create a new Service Broker in a mirrored database "Protect" (2021049)
Date Published: 5/21/2012

VMware vCenter Server
The Storage service is not initialized when clicking storage views with SQL Mirror configuration (2012705)
Date Published: 5/24/2012
Host and virtual machine status is not accurately reflected in the vSphere Web Client (2021214)
Date Published: 5/24/2012

VMware vCenter Site Recovery Manager
Site Recovery Manager test failover/failover tasks fail when using virtual machines with RDM disks (2020532)
Date Published: 5/22/2012
IP Customization fails during a failover or test failover of a recovery plan in vCenter Site Recovery Manager (2021083)
Date Published: 5/24/2012
Installing vCenter Site Recovery Manager using a custom SSL certificate fails with the error: Failed to validate certificate. Details: the certificate file contains unsupported PKCS#12 content (2011356)
Date Published: 5/24/2012

VMware vCloud Director
Setting up a provider in vCloud Director fails with the error: Cannot prepare host (2014111)
Date Published: 5/23/2012
Cannot establish a VPN connection to the remote site using vCloud Director 1.5 (2016251)
Date Published: 5/25/2012
Using vCloud Director and importing a virtual machine from vCenter Server fails before 99% with the error: The task was canceled by a user (2016408)
Date Published: 5/24/2012
Resetting the vCloud Director system administrator password (2017345)
Date Published: 5/24/2012

VMware vCloud Usage Meter
vCloud Usage Meter fails to collect information from vCenter Servers that contain ESXi 3.x hosts (2016068)
Date Published: 5/25/2012

VMware vFabric Hyperic Agent
Recommended files for opening a Support Ticket for vFabric Hyperic HQ (1032738)
Date Published: 5/25/2012
Turning off Auto Discovery for an VMware vFabric HQ Agent (1029949)
Date Published: 5/22/2012
VMware vFabric Hyperic Agent support for Japanese (JPN) Windows 2008 (1031281)
Date Published: 5/22/2012
Level alerts not working in Hierarchical Alerting for VMware vFabric Hyperic Server (1031286)
Date Published: 5/22/2012

VMware vFabric Hyperic Server
Extracting dates from the database in the Date/Time format instead of Epoch-Millis (1030925)
Date Published: 5/22/2012
Enabling "Follow the Sun" notification in VMware vFabric Hyperic HQ (1032732)
Date Published: 5/25/2012
Alerts are removed or deleted in VMware vFabric Hyperic Server 4.2.x, 4.3.x, 4.4.x, and 4.5.x (1032785)
Date Published: 5/24/2012
Group alerts are not visible to members of Super User Role in VMware vFabric Hyperic Server 4.3.x (1033562)
Date Published: 5/23/2012
Alerts are not available for viewing or configuration in VMware vFabric Hyperic Server 4.5.x (1033671)
Date Published: 5/23/2012
Installation of VMware vFabric Hyperic Server 4.4.x installation fails when DBA and CONNECT do not show following a query (1032788)
Date Published: 5/24/2012
VMware vFabric Hyperic Server installation fails with error: Setup properties file can't be written to /var/tmp/hq/hyperic-hq-installer/installer-4.3.0/data/setup.properties (1031710)
Date Published: 5/22/2012
Setting up custom notification templates in VMware vFabric Hyperic HQ (1032735)
Date Published: 5/25/2012
The hq-agent-nowrapper.bat script not working in VMware vFabric Hyperic HQ 4.5 (1032780)
Date Published: 5/25/2012
If a user doesn't select a portlet from the drop down and just clicks the add/plus icon then "bad" portlet is added in vFabric Hyperic HQ 4.5.x (1032781)
Date Published: 5/24/2012
Diagnostic takes minutes to complete in high metric count environments in VMware vFabric Hyperic Server 4.5.x (1032783)
Date Published: 5/24/2012
Unable to delete resources where the Agent and resource IP are no longer available (1032784)
Date Published: 5/24/2012
Command line arguments for testing a HQ plug-in for VMware vFabric Hyperic Server 4.5.x (1032966)
Date Published: 5/24/2012
LDAP authentication is broken in VMware vFabric Hyperic Server 4.5 when org name is quoted (1032967)
Date Published: 5/24/2012
Enabling auto-discovery for Windows Services when using VMware vFabric Hyperic 4.5/4.6 (1032736)
Date Published: 5/25/2012

VMware vFabric RabbitMQ
VMware vFabric RabbitMQ 2 does not start after adding Management Plug-in (2001304)
Date Published: 5/24/2012

VMware View Manager
Re-protecting a View replica virtual machine (2015006)
Date Published: 5/24/2012
Connection Server logs in View Manager 4.x are filling up fast (2015261)
Date Published: 5/21/2012
RDP tunnel stays connected after View client loses connection (2020784)
Date Published: 5/22/2012
Wyse P20 Zero Client does not detect when you disconnect a second monitor (2020897)
Date Published: 5/21/2012
The View Administration console takes a long time to load (2021050)
Date Published: 5/22/2012
Linked-clone desktops cannot be checked out for use in local mode if a Linux vCenter Server Appliance is used and View Storage Accelerator (host caching) is enabled on the desktop pool. (2021473)
Date Published: 5/25/2012
View Connection Server repeatedly disconnects from vCenter Server (2015051)
Date Published: 5/25/2012
View desktop temporarily displays a black screen and the open windows resize and change position (2017307)
Date Published: 5/21/2012
View Administrator displays sessions as CONSOLE when using a PCoIP connection (2014605)
Date Published: 5/24/2012
View virtual machine becomes unresponsive when redirecting a USB device (2015115)
Date Published: 5/24/2012
View Client for Andriod does not work with third-party software that captures full-screen finger actions (2020976)
Date Published: 5/21/2012
Changing the localhost entry in hosts file for View Composer results in UFA Service connection failure (2020890)
Date Published: 5/21/2012

VMware vShield
Best practices for enabling fault tolerance on a vShield Manager virtual machine (2011480)
Date Published: 5/22/2012

VMware vShield Edge
Proven configuration for use between vShield Edge Site-to-Site VPN and Microsoft ISA 2006 (2016891)
Date Published: 5/24/2012

VMware vShield Endpoint
Uninstalling vShield Endpoint 1.0 cause issues with vShield Endpoint 5.0 (2020546)
Date Published: 5/24/2012

Zimbra Collaboration Server
Setting the System Mailer to the ZCS Postfix (2021115)
Date Published: 5/23/2012

Bookmarks for My VMware KBs

My VMware BookmarkIt seems ages ago now that My VMware launched. The Knowledge Management team has produced dozens of articles all relating to various aspects of the portal, and answering common questions we received from customers. We estimate that 3 Man-Months have gone into the creation of this content. What then follows is the problem of finding it all.

We decided to put together the grand-daddy of all My VMware KBs in the form of an index. We will be updating this index as time goes on if and when we add to the body of captured knowledge.

Click the following link and bookmark it if you are a frequent user of My VMware:

Index of My VMware articles (2020793)

My VMware Sneak Peak – New Customer Data

Here is the fourth in a series of videos aimed at providing an early look and insight into the new My VMware portal which launched a few weeks ago.

My VMware will transform your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware

Additional information is available at http://www.vmware.com/my_vmware/overview.html

You'll find a great deal of "How To" and Troubleshooting based articles in our Knowledge Base at http://kb.vmware.com by simply changing the product filter to "My VMware".

Knowledge Base Update

***UPDATE: The Knowledge Base is now available.

VMware is aware of an issue where the knowledge base becomes slow or unresponsive. We are actively troubleshooting the issue. We do not have an ETA at this time.

We want to communicate to our customers that the outage is unplanned, and being worked on by every resource necessary to get things back to normal. We sincerely apologize for the inconvenience and we will update this blog post as more news becomes available.

You can also watch our Twitter feed at: http://twitter.com/VMwareKB for updates.

Mandarin Articles introduced to the Knowledge Base

Today we would like to introduce our Mandarin speaking customers to our first set of freshly translated Knowledgbase articles These articles have been carefully chosen from our vast repository due to their popularity and usefulness. Subscribe to this blog to receive notifications of more translations as they become available.

今天我们向中文客户介绍第一批翻译成中文的知识库文章,这些文章是从我们的知识库里根据点击率和实用性精心挑选的常用文章,订阅这个博客您将接收到关于更多翻译成中文的知识库文章发表的通知。

English title English KB number Mandarin Title Mandarin KB number
Overview of VMware tools 340 VMware Tools概述 2020928
Moving or copying vitual disks in a VMware environment 900 在VMware虚拟环境下移动或拷贝虚拟磁盘 2020929
Cleaning up after incomplete uninstallation on a windows host 1308 Windows主机上未完全卸载后的清理 2020930
Adjusting ESX host time zone 1436 调整ESX主机时区 2020931
VMotion CPU Compatibility Requirements for Intel Processors 1991 Intel处理器VMotion CPU的兼容性要求 2020948
Windows XP setup can not find any hard disk drives during installation-reviewed 1000863 Windows XP安装程序在安装过程中无法找到任何硬盘驱动器 2020953
Renaming a virtual machine disk(VMDK) via vSphere Management Assistant(vMA) or vSphere CLI(vCLI) 1002491 使用vSphere Management Assistant(vMA)或vSphere CLI(vCLI)重新命名一虚拟机磁盘(VMDK) 2020958
Recreating a missing virtual machine disk(VMDK) descriptor file 1002511 重建丢失的虚拟机磁盘(VMDK)描述文件 2020962
Testing port connectivity with Telnet-Revised  1003487 使用Telnet验证端口的连通性 2020963
Injecting SCSI controller device drivers into windows when it failes to boot after converting it with VMware converter 1005208 使用VMware Converter转换后的Windows虚拟机无法启动手动加载SCSI控制器驱动程序 2020967
Time keeping best practices for Linux guests-reviewed 1006427 Linux系统时间同步最佳实践 2020975

Scheduled Maintenance – May 25, 2012

MaintenanceVMware will be performing a system upgrade to several VMware web applications on Friday, May 25th, 2012 from 7:00PM until 8:30PM Pacific Time. During this time, we request that you file your Support Requests via phone.

If you need to file a support request while the upgrade is in progress, our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

VMware View 5.1 Tech Preview – A deeper look at the View Composer API for Array Integration

To start off with the new week we have a new video which will demonstrate our View Composer API for Array Integration in VMware View 5.1 which is currently in a "Tech Preview" state. "Tech Preview" means that the feature is experimental and should only be used in a test and development environment. For more details read about VMware Experimental Feature Support.

Essentially what the feature allows you to do is to offload the creation of the linked clones which back your View desktops to the storage array, and let the storage array handle this task. The main advantage of VCAI is an improvement in performance and a reduction in the time taken to provision desktops based on linked clone pools. This task can now be offloaded to the array, which can then provision these linked clones natively rather than have the ESXi host do it.

This video features our friend Cormac Hogan who is a Senior Technical Marketing Architect for Storage here at VMware.  You can read more concerning this topic in: A closer look at the View Composer API for Array Integration [incl. Video].

You can follow Cormac at @VMwareStorage on Twitter and keep updated with all things related to VMware Storage by subscribing to the VMware Storage Blog.

New Articles Published for Week Ending 5/19/12

Apache Active MQ
Creating DLQ in Apache Active MQ (2005512)
Date Published: 5/15/2012

Apache Tomcat
Setting up mutual (two-way) SSL on vFabric tc Server using OpenSSL and Java Keytool on Linux platforms (2011302)
Date Published: 5/14/2012

My VMware
My VMware help articles (2020793)
Date Published: 5/15/2012
Combining license keys in My VMware fails (2020934)
Date Published: 5/17/2012
Dividing license keys in My VMware fails (2020935)
Date Published: 5/17/2012
Upgrading license keys in My VMware fails (2020939)
Date Published: 5/17/2012
Downgrading license keys in My VMware fails (2020941)
Date Published: 5/17/2012
Moving license keys in My VMware fails (2020947)
Date Published: 5/17/2012

Spring Framework
Using the optional name attribute in the <constructor-arg> element fails with the error: no matching constructor found in bean (2007309)
Date Published: 5/14/2012

Virtual Disk Development Kit
Mounting Linux virtual machine's virtual disk from Linux-based virtual machine fails with error: VIX_E_NOT_SUPPORTED (2002777)
Date Published: 5/14/2012

VMware Converter
Converting a Windows physical machine fails with error: Unable to create a VSS snapshot (2003785)
Date Published: 5/18/2012

VMware ESX
Windows guest operating system exhibits performance issues due to high memory usage by the PFN database (2020846)
Date Published: 5/18/2012
When using an EMC array with the VMW_SATP_ALUA_CX SATP, the Path Selection plugin is incorrectly set to VMW_PSP_FIXED_AP (2009821)
Date Published: 5/17/2012
ESX/ESXi server vmnic numbering and assignment (2019871)
Date Published: 5/18/2012
Determining if there have been failed login attempts to vCenter Server or ESX/ESXi hosts (2020623)
Date Published: 5/14/2012

VMware ESXi
Purple Screen on ESXi 5.x with PF Exception 14 in vns_flow_process_vsn_packet  (2019741)
Date Published: 5/18/2012

VMware Fusion
Fusion 3.1.3 virtual machines fail to start after upgrading to Mac OS X 10.7.4 (2020651)
Date Published: 5/16/2012

VMware Service Manager
Entering a call number in the EntityRef field when using CallUpdate Transaction fails (1031170)
Date Published: 5/14/2012
Indexing using a Unicode database on a Microsoft SQL Server fails with error (1031174)
Date Published: 5/14/2012
Some Request Physical Statuses unavailable for colouring in Requests Outstanding screen (1032719)
Date Published: 5/17/2012
French translation issues with VMware Service Manager 9.x (1034282)
Date Published: 5/16/2012
Monitor ignores some filtering criteria in VMware Service Manager 9.x (2000885)
Date Published: 5/15/2012
Test Connect from within the Directory Server Details screen in infraEnterprise 8.x is successful even when user DN/login details are incorrect (2001368)
Date Published: 5/15/2012
Word wrapping is not occurring on customer portal (2001613)
Date Published: 5/15/2012
Unable to add Text Area custom extension fields under Request Search Criteria in VMware Service Manager 9.x (2001639)
Date Published: 5/15/2012
Adding the Linked CMDB Items field from a Knowledge Base article screen on to a message template via Designer (2001654)
Date Published: 5/15/2012
VMware Service Manager 9.x error: Error: Object doesn't support this property or method. (2001741)
Date Published: 5/15/2012
Deleting queued messages from the VMware Service Manager 9.x database (2001832)
Date Published: 5/15/2012
Testing CSV connector on Windows 2008 Server fails with error: Test failed. Please consult the server even log for more details. Specified CSV file does not exist. (2002107)

Date Published: 5/15/2012
Calls in the Customer portal are logged in the Unspecified partition (2011300)
Date Published: 5/14/2012
Pressing Ctrl+N while the cursor is in the description field does not log a new call (2020566)
Date Published: 5/14/2012
IPK Status not appearing in the Call dropdown icon on the InfraEnterprise toolbar (1032445)
Date Published: 5/17/2012
An extra hour is added when using the Estimated Times field on a call screen in VMware Service Manager 8.x (1034637)
Date Published: 5/16/2012
Attempting to log in to VMware Service Manager 9.x after applying RP47 fails with error: Named License count exceeded (1031958)
Date Published: 5/16/2012
Connecting Service Manager to other Service Desk Management products (1031959)
Date Published: 5/17/2012
The default call template is locked and cannot be updated (1032099)
Date Published: 5/17/2012
Linking newly imported CIs to an existing CI using the Data Import Wizard (1032103)
Date Published: 5/17/2012
CSV Connector does not appear to run when scheduled in (French) VMware Service Manager (1034109)
Date Published: 5/16/2012
Wrong task screen assigned to requests created in VMware Service Manager 9.x (1035158)
Date Published: 5/16/2012
Unable to remove a custom field from call screen in VMware Service Manager 9.x (2000595)
Date Published: 5/16/2012
Functionality of the Require Token for Email Approval setting in VMware Service Manager 9.1 (2011944)
Date Published: 5/14/2012
Service Manager Calls Outstanding column customizations are not retained (2020728)
Date Published: 5/17/2012
Custom fields fail to populate when copying and pasting data from one Service Manager request to another (2020799)
Date Published: 5/18/2012
The Filter by Source dropdown in Service Manager is populated with integration sources that were deleted from the Integration Sources screen (2020887)
Date Published: 5/18/2012

VMware ThinApp
Running ThinApp Converter fails with the error: Error 30006 – VIX_E_NET_HTTP_COULDNT_RESOLVE_HOST  (2015396)
Date Published: 5/18/2012

VMware vCenter Chargeback Manager
vCenter Chargeback Manager storage synchronization fails with an error related to username and password (2014131)
Date Published: 5/18/2012

VMware vCenter Converter Standalone
Performing a conversion using VMware Converter Standalone fails with the error: FAILED: Unable to start the change tracking driver (2019890)
Date Published: 5/17/2012
Disabling SSL encryption on VMware Converter Standalone 5.0 (2020517)
Date Published: 5/14/2012

VMware vCenter Infrastructure Navigator
Licensing VMware vCenter Infrastructure Navigator (2020519)
Date Published: 5/14/2012

VMware vCenter Orchestrator
You might not be able to register Orchestrator with Active Directory (2021037)
Date Published: 5/19/2012

VMware vCenter Orchestrator Appliance
Unable to login to VMware vCenter Orchestrator Appliance 4.2.x (2013899)
Date Published: 5/14/2012

VMware vCenter Server
Linked Mode Configuration fails with LDAP special characters in vCenter Server computer name (2003440)
Date Published: 5/14/2012
Attempting to test Fault Tolerance fails with the error: vCenter cannot start the secondary VM. Reason: Cannot complete login to secondary host (2003823)
Date Published: 5/18/2012
Virtual Machine clone and cold migration fails at 99%: A general system error occurred: Configuration information is inaccessible (2012959)
Date Published: 5/17/2012
vCenter Server Inventory service fails to start after upgrading to vCenter Server 5.0 Update 1 (2017720)
Date Published: 5/14/2012
Upgrading VMware Update Manager to version 5.0 Update 1 fails while updating SQL Express instance (2020741)
Date Published: 5/18/2012
Cannot clone virtual machines across hosts in different clusters (2003726)
Date Published: 5/15/2012
Hosts randomly disconnect from vCenter server after being reconnected (2020620)
Date Published: 5/15/2012
The vCenter Inventory service fails to start after installing custom certificates (2015186)
Date Published: 5/16/2012
Storage DRS is unable to create thin provisioned disks if the disk size is larger than the datastore size (2017605)
Date Published: 5/17/2012

VMware vCenter Update Manager
Scanning, staging, or remediating a host using vCenter Update Manager fails with the error: The host returns esxupdate error codes: 5 (2020404)

Date Published: 5/17/2012

VMware vCloud Director
vShield Edge Site-to-Site VPN feature requires additional firewall rules (2010711)
Date Published: 5/14/2012
Enabling a vApp template for download in vCloud Director fails with the error: class java.lang.NullPointerException (2013680)
Date Published: 5/18/2012

VMware vFabric GemFire
Connectivity between clients and the VMware vFabric GemFire cache server is lost (2008172)
Date Published: 5/14/2012

VMware vFabric Hyperic Agent
Disabling Auto Discovery for VMware vFabric Hyperic Agent 4.2.x/4.3.x/4.4.x/4.5.x (2001699)
Date Published: 5/15/2012
Specifying the directory location of the HQ Agent PID file (2020789)
Date Published: 5/17/2012
Setting VMware vFabric Hyperic agent.log to debug mode (1032703)
Date Published: 5/17/2012

VMware vFabric Hyperic Server
Source codes for VMware vFabric Hyperic HQ default reports. (1032699)
Date Published: 5/17/2012
Editing cache settings used by VMware vFabric Hyperic HQ (1032706)
Date Published: 5/17/2012
Retaining custom plug-ins when upgrading vFabric Hyperic HQ (1032705)
Date Published: 5/17/2012
Upgrading vFabric Hyperic 4.5.x using the RPM installer (2019141)
Date Published: 5/18/2012

VMware View Manager
Importing an SSL certificate from Microsoft Certificate Authority to a View Connection or Security Server (2016032)
Date Published: 5/18/2012
Attempting to view persistent disks fails with the error: java.lang.IllegalArgumentException (2016056)
Date Published: 5/15/2012
Authenticating Kiosk users in View Manager fail with the error: Unknown user name or bad password. (2017010)
Date Published: 5/17/2012
Persona Management fails when Novell Secure Login is installed (2017347)
Date Published: 5/15/2012
View Client user agent identifier (2020150)
Date Published: 5/14/2012
Persona Management fails to create the user profile directory (2020456)
Date Published: 5/17/2012
After renaming a Datacenter in vSphere, recomposing existing pools fails with the error: One of the required objects is not found in the vCenter Server (2020579)
Date Published: 5/15/2012
Customization of Windows 7 or Vista View virtual machines fail with the error: Customization timed out (2020627)
Date Published: 5/16/2012

VMware View Manager
Cannot connect to the unmanaged View desktop source (2015346)
Date Published: 5/18/2012
Cannot print from virtual desktop and TPAutoConnect reports print driver is missing (2020501)
Date Published: 5/17/2012
View Performance Monitor counters are missing (2020457)
Date Published: 5/17/2012
In large View workloads, the Thinprint process (TPAutoConnect.exe) can cause a few View desktops to run at 100% vCPU utilitization. (2020564)
Date Published: 5/18/2012
3D operations do not perform properly in a View desktop if 3D acceleration is not enabled on the client system. (2020985)
Date Published: 5/18/2012
View does not provision View desktops when you increase the pool size after the parent virtual machine's moid has changed. (2020509)
Date Published: 5/18/2012
In View 5.1, the Blackberry Playbook might not operate properly on Windows Vista SP2 View desktops. (2020534)
Date Published: 5/18/2012
If View Composer is installed on a standalone computer, View Composer is not supported by vCenter Server Heartbeat for high availability. (2020536)
Date Published: 5/18/2012
In View 5.1, when a redirected USB device is unplugged from the client system, it no longer appears on the Devices menu. (2020540)
Date Published: 5/18/2012
IronKey USB flash drives do not work in a View RDP session with a non-administrator user. (2020541)
Date Published: 5/18/2012
About the VMware View Customer Experience Improvement Program (CEIP) (2020568)
Date Published: 5/18/2012
You cannot launch View Administrator from the View Connection Server computer with Internet Explorer 9 and Adobe Flash 10.2.159.1. (2020652)
Date Published: 5/18/2012
SSO does not work on a View desktop if domain changes are made while View Agent is running. (2020714)
Date Published: 5/18/2012
Some RADIUS authentication vendors do not support fully internationalized usernames and passwords when integrated with View. (2020719)
Date Published: 5/18/2012
After resizing a View desktop window, the cursor can jump unexpectedly if the mouse is moved into the desktop too quickly. (2020721)
Date Published: 5/18/2012
When installing View Transfer Server in a locale with a non-ASCII domain name, the Apache Server configuration can change the domain name. (2020726)
Date Published: 5/18/2012
If you assign a secondary IP address by using vdmadmin -override for a View desktop, the desktop connection might exit unexpectedly (2020877)
Date Published: 5/17/2012
USB driver might not be installed correctly for VMware View thin clients that use some Windows Embedded operating systems (2020885)
Date Published: 5/17/2012
If you define a USB split setting policy for a View desktop, you must also define a filtering policy (2020888)
Date Published: 5/17/2012
RADIUS authentication does not work if there is a backslash character in the user name (2020898)
Date Published: 5/17/2012
When a View local desktop is in full screen mode, you might not be able to display the View Client desktop selector window or another View desktop. (2020905)
Date Published: 5/18/2012
In an ESXi cluster with more than one host, you cannot select a local datastore when you detach View Composer persistent disks from View desktops. (2020982)
Date Published: 5/17/2012
View users inside the firewall might experience a 15-second delay when connecting to View Connection Server, while Windows attempts to reach Windows Update Server. (2020988)
Date Published: 5/18/2012

VMware Workbench
New Features in VMware Workbench 2.0 (2001822)
Date Published: 5/15/2012

ZCS Network Edition
Lmtp stops responding and server is slow in Zimbra Collaboration Suite 7.1.1 or 7.1.2 (2007880)
Date Published: 5/15/2012

Zimbra Connectors
RIM customer support process for Zimbra customers using the Zimbra Connector for BlackBerry Enterprise Server (ZCB) (2016348)
Date Published: 5/18/2012

How to open a command or shell prompt

Today we have a new video for you which discusses and demonstrates how to open a command or shell prompt on a Windows-based system, a Linux-based system or a Mac OS-based system as well showing you how to connect to a system using a Secure Shell or SSH connection.

The process of opening a command or shell prompt is a required step in many of our KB articles. We realize this is very basic stuff for many of you, but many others have asked for this, and we're happy to oblige.

For additional details relating to this process check out VMware Knowledge Base article Opening a command or shell prompt (1003892).

For additional tutorial videos be sure to subscribe our KBTV YouTube channel and our KBTV Blog.