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Monthly Archives: April 2012

Both Spanish and Portuguese Knowledgebase Content

Today we have another list of translated content. This time for both Spanish and Portuguese speaking customers.

Spanish KB Article Title Portuguese KB Article Title English Version
2016869 Cómo clonar y convertir discos de máquinas virtuales con vmkfstools 2018868 Clonagem e conversão de discos de máquinas virtuais com vmkfstools 1028042
2016705 Problemas en el uso de ciertos dispositivos USB en una máquina virtual 2016884 Problemas para usar certos dispositivos USB em uma máquina virtual 774
2016839 Requisitos mínimos del sistema para la instalación de ESX/ESXi 2017269 Requisitos mínimos de sistema para a instalação do ESX/ESXi 1003661
2016847 Ubicación y versiones de archivos Sysprep 2017334 Local e versões do arquivo Sysprep 1005593
2016712 El Equilibrio de carga de red de Microsoft (NLB, Network Load Balancing) no funciona de forma adecuada en el modo de unidifusión 2016894 Microsoft NLB não está funcionando corretamente em modo Unicast 1556
2016841 No se puede encender una máquina virtual debido a que no se puede abrir el disco virtual 2017325 Não é possível ligar uma máquina virtual porque o disco virtual não pode ser aberto 1004232
2016842 Service mgmt-vmware restart no reinicia el hostd 2017329 Service mgmt-vm ware restart pode não reiniciar o hostd 1005566
2016867 Cómo instalar VMware Tools en una máquina virtual en Ubuntu 2018866 Instalar VMware Tools em uma máquina virtual Ubuntu 1022525
2016791 Compatibilidad de la CPU para vMotion – Migraciones impedidas debido a una incompatibilidad de la CPU – Cómo invalidar máscaras 2017069 Solução de problemas do serviço vmware-hosted se o serviço falhar ou parar de responder 1993
2016703 Cómo cambiar la dirección MAC de una máquina virtual alojada 2016880 Alterar o endereço MAC de uma máquina virtual hospedada 507
2016860 Cómo apagar una máquina virtual en un host ESXi 2018775 Desligar uma máquina virtual em um host ESXi 1014165
2016709 Cómo cambiar o mantener un UUID para una máquina virtual que ha sido trasladada 2016888 Mudar ou manter um UUID para uma máquina virtual movida 1541
2016855 Modos de operación de multidifusión y unidifusión de Equilibrio de carga de red de Microsoft 2017685 Modos operacionais multicast e unicast de balanceamento de carga de rede da Microsoft 1006580
2016850 Ejemplo de configuración – Modo de multidifusión de equilibrio de carga de red (NLB) en una subred enrutada – Configuración de ARP estática de conmutador Cisco 2017681 Configuração de amostra – Modo multicast de balanceamento de carga de rede (NLB) sobre sub-rede roteada – Configuração Cisco Switch Static ARP 1006525
2016796 Cómo solucionar los problemas del servicio vmware-hostd si el mismo falla o no responde 2017069 Solução de problemas do serviço vmware-hosted se o serviço falhar ou parar de responder 1002849
2016862 Modelos de dispositivos USB compatibles para el traspaso de un host ESX o ESXi a una máquina virtual 2018864 Modelos de dispositivo USB suportados para passagem de um host ESX ou ESXi para uma máquina virtual 1021345
2016707 Mejores prácticas de cronometraje para Windows, incluso NTP 2016886 Melhores práticas do controle de data/hora para Windows, incluindo NTP 1318
2016857 El encendido de una máquina virtual falla y aparece el error: El Servicio de autorización VMware no se está ejecutando 2017688 Falha ao ligar uma máquina virtual com o erro: O serviço de autorização do VMware não está em execução 1007131

New Articles Published for Week Ending 4/28/12

My VMware
Support Requests missing in My VMware (2018801)
Date Published: 4/25/2012

Socialcast Dedicated Cloud
Group invite fails when using a CSV batch upload in Socialcast On Premise (2018814)
Date Published: 4/26/2012

Socialcast On Premise
The Invite Your Colleagues button is missing in the Group pages for Socialcast (2018810)
Date Published: 4/26/2012
Uploading a file as an attachment in Socialcast fails with the error: Your upload could not be completed at this time. Please try again later." (2019125)
Date Published: 4/26/2012

VMware Data Recovery
Backing up a virtual machine with VMware Data Recovery 2.0 fails with the error: Error -1115 ( Disk Full) (2013766)
Date Published: 4/25/2012

VMware ESX
Removing a LUN containing a datastore from VMware ESX 4.x (1029786)
Date Published: 4/24/2012
Taking a snapshot of a virtual machine after a Storage vMotion on an ESX/ESXi 4.1 or 5.0 host fails (2009065)
Date Published: 4/27/2012
Removing a snapshot causes virtual machine to lose network connectivity (2012726)
Date Published: 4/25/2012
VMware ESX 4.1 Patch ESX410-201204402-SG: Updates libxml2 (2014988)
Date Published: 4/27/2012
VMware ESX 4.1 Patch ESX410-201204403-BG: Updates mptsas, mptspi drivers (2014989)
Date Published: 4/27/2012
Virtual machine fails to start after deleting a snapshot (2013293)
Date Published: 4/23/2012
VMware ESX 4.1, Patch Release ESX410-201204001 (2013057)
Date Published: 4/27/2012
VMware ESX 4.1 Patch ESX410-201204401-SG: Updates VMkernel, VMKLinux, Tools,others (2013067)
Date Published: 4/27/2012

VMware ESXi
VMware ESXi 4.1, Patch Release ESXi410-201204001 (2013058)
Date Published: 4/27/2012
VMware ESXi 4.1 Patch ESXi410-201204401-SG: Updates Firmware (2013069)
Date Published: 4/27/2012
When powering on virtual machines, the vSphere Web Client reports the error: Permission to perform this operation was denied (2018590)
Date Published: 4/25/2012
/var/log/wtmp grows rapidly and fills the ramdisk of the ESXi host (2019021)
Date Published: 4/25/2012
HA/FDM fails intermittently with the error: Listening connection dead (2019085)
Date Published: 4/25/2012
Enabling SSH for non-root users in ESXi 4.x (2005626)
Date Published: 4/23/2012
VMware ESXi 4.1 Patch ESXi410-201204402-BG: Updates tools-light (2013070)
Date Published: 4/27/2012
A physical NIC may be brought down due to frequent link status flapping (2008093)
Date Published: 4/25/2012
Creating a host profile fails with the error: The request failed because the remote server 'x.x.x.x' took too long to respond (2013511)
Date Published: 4/23/2012
Restarting the virtual machine results in a black screen (2018045)
Date Published: 4/23/2012
Low virtual network I/O performance with Intel 1Gbps NIC using igb driver  (2018891)
Date Published: 4/24/2012

VMware Service Manager
When logging requests in Service Manager, the date calculation does not work properly even when the Calculate Dates option is selected (2018589)
Date Published: 4/23/2012
Customer Portal Service Type list in the Service Search in Service Manager returns results for all partitions (2019016)
Date Published: 4/25/2012
Email is attached to the call history on the Service Manager portal even when the Portal option is deselected when sending the call (2019022)
Date Published: 4/24/2012
When the Suspended column is added to the Service Manager search call screen, the results are not filtered correctly (2019026)
Date Published: 4/25/2012
Form names are not migrated correctly after upgrading from Service Manager 8.x to 9.x (2018424)
Date Published: 4/23/2012
Internally forwarded emails in Service Manager display date in an incorrect format (2018796)
Date Published: 4/26/2012
Type field in the Service Manager Request is not verified for a value even when the field is set as 'Required' (2018865)
Date Published: 4/26/2012

VMware vCenter Chargeback Manager
When logging in to vCenter Chargeback Manager as the Admin user, you see the message: unable to retrieve the object (2018710)
Date Published: 4/24/2012

VMware vCenter Configuration Manager 5.x
The default location to store the results for UNIX agent upgrade remote commands does not exist on Windows Server 2008 R2 (2017225)
Date Published: 4/26/2012

VMware vCenter Lab Manager
Selecting a workspace in vCenter Lab Manager fails with the error: Failed to retrieve logon user information, could not find bucket member in database given parameter (1032069)
Date Published: 4/24/2012

VMware vCenter Operations Manager (Standalone)
The navigation tree in vCenter Operations Manager does not contain any entries (2019004)
Date Published: 4/24/2012
The Configuration wizard does not update the database during an upgrade (2017042)
Date Published: 4/26/2012

VMware vCenter Operations Manager (vApp)
Deploying vCenter Operations Manager fails with the error: Cannot establish trust between VMs. Analytics VM (xxx.xxx.xxx.xxx) is not accessible over the network (2014363)
Date Published: 4/25/2012
When installing in vCenter Servers in linked mode, vCenter Operations Manager gets installed only in the first appliance (2016066)
Date Published: 4/25/2012
Registering vCenter Operations Manager 5.0 to vCenter Server using a hostname (2017835)
Date Published: 4/23/2012
Automated gathering of statistics for Oracle database tables and their indexes (2016451)
Date Published: 4/26/2012

VMware vCenter Server
After upgrading to vCenter Server 5.0 Update 1, the Performance tab reports the message: Report application initialization is not completed successfully. (2015964)
Date Published: 4/24/2012
vSphere Client stops responding when Virtual Machines are hidden from view (2016224)
Date Published: 4/24/2012

VMware vCenter Server Appliance
vmware-vpxd service fails to start in vCenter Server Appliance (2018902)
Date Published: 4/24/2012

VMware vCloud Director
Retrieving the Organization UUID from vCloud Director (2012891)
Date Published: 4/23/2012
VMware Remote Console fails with an unrecoverable error (2019011)
Date Published: 4/23/2012
Resource pool selection process by Elastic vDC in vCloud Director 1.5 (2019531)
Date Published: 4/26/2012

VMware vCloud Usage Meter
vCloud Usage Meter 2.1 stops collecting data when more than 5 vCenter Servers are added to the list of monitored hosts (2012902)
Date Published: 4/24/2012

VMware vFabric Hyperic Agent
The Agent.log file in vFabric Hyperic Agent reports the message: java.net.SocketTimeoutException: Accept timed out (2018677)
Date Published: 4/23/2012

VMware vFabric Hyperic Server
VMware vFabric 4.6 Serial Number Not Registering  (2007456)
Date Published: 4/26/2012

VMware View Manager
Installing or upgrading View Composer fails with error: The wizard was interrupted before VMware View Composer could be completely installed (2017773)
Date Published: 4/23/2012
Common issues and resolutions for VMware View installation and upgrade operations (2019617)
Date Published: 4/26/2012
Connecting to the View Connection server fails with the error: WinHttp ErrorCode = 12029 (2017831)
Date Published: 4/23/2012

VMware VirtualCenter
Generating a snapshot of the vCenter database for analysis (1032662)
Date Published: 4/23/2012

VMware Workstation
Repairing a virtual disk in Workstation (2019259)
Date Published: 4/26/2012

Creating a Fedora 16 virtual machine in VMware Workstation 8.x

If you are a VMware Workstation 8 user and are a fan of the Fedora 16 operating system, then you may be interested in this video tutorial which discusses and demonstrates the processes regarding how you can install Fedora 16 as a guest operating system in a virtual machine running on VMware Workstation.

This video shows the process for performing a manual install as well as demonstrating how the Workstation Easy Install feature can automate some steps in the installation process for you.

The Easy Install feature in Workstation 8.0.1 and earlier was not compatible with Fedora 16 so if you are running a version of Workstation prior to version 8.0.2, then you will have to perform a manual installation as the Easy Install process will not work.

Well, enough talk, here is the video. If you require additional information be sure to check out VMware Knowledge article Creating a Fedora 16 virtual machine in VMware Workstation 8.x (2011162)

Folder Management in My VMware

Hi folks,

Today we have another My VMware related video for you which discusses and demonstrates how to manage folders in My VMware. The video is based on VMware Knowledge Base article Folder management in My VMware (2011222).

PROTIP: You’ll find a whole lot more “How To” and Troubleshooting articles in our Knowledge Base by simply changing the product filter to “My VMware” (it’s at the bottom of a very long list).

My VMware Update

My VMware has been live for two weeks. More than 232,000 customers have used it to manage license keys, file Support Requests and evaluate products.

As a result of your feedback, we have streamlined the download process, improved the alerting system, and there is more to come on the Accounts page. Thank you! Keep it coming.

We’re continuing to simplify downloads and folder structures. Look for updates next week.

Need more training? Attend the webinars. The first course highlights the new features and functionalities of My VMware as well as navigation.

Register for a webinar today!

Multiple Storage Path Failures and Network Drops

Here's our fourth log deep-dive from Nathan Small (Twitter handle: vSphereStorage). If you missed the first one, here it is.

History of the issue

A customer experienced multiple storage path failures and network drops in their environment.

There are quite of few instances of the array controller ports timing out to the adapter. When this occurs, it is observed on multiple hosts at the exact same time. A quick way to determine this from ESX hosts would be to grep for ‘rport’ in the vmkernel log: (ie: cat /var/log/vmkernel |grep rport):

Apr  6 19:07:20 esx1 vmkernel: 11:09:46:03.193 cpu5:4298)<3> rport-3:0-10: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx1 vmkernel: 11:09:46:03.193 cpu5:4298)<3> rport-3:0-11: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx3 vmkernel: 10:09:10:17.967 cpu20:4290)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx3 vmkernel: 10:09:10:17.967 cpu5:4292)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx4 vmkernel: 10:07:51:54.795 cpu15:4300)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx4 vmkernel: 10:07:51:54.795 cpu15:4300)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx8 vmkernel: 9:09:41:37.103 cpu0:4300)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:07:20 esx8 vmkernel: 9:09:41:37.103 cpu12:4294)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:07:22 esx2 vmkernel: 10:10:35:21.466 cpu20:4301)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:07:22 esx2 vmkernel: 10:10:35:21.466 cpu20:4301)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx1 vmkernel: 11:09:57:57.228 cpu4:4300)<3> rport-2:0-13: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx1 vmkernel: 11:09:57:57.228 cpu6:4295)<3> rport-2:0-12: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx2 vmkernel: 10:10:47:15.993 cpu19:4292)<3> rport-2:0-2: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx2 vmkernel: 10:10:47:15.993 cpu19:4292)<3> rport-2:0-3: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx8 vmkernel: 9:09:53:31.612 cpu2:4296)<3> rport-2:0-2: blocked FC remote port time out: saving binding
Apr  6 19:19:14 esx8 vmkernel: 9:09:53:31.612 cpu2:4296)<3> rport-2:0-3: blocked FC remote port time out: saving binding
Apr  6 19:19:15 esx3 vmkernel: 10:09:22:12.469 cpu10:4291)<3> rport-2:0-2: blocked FC remote port time out: saving binding
Apr  6 19:19:15 esx3 vmkernel: 10:09:22:12.469 cpu10:4291)<3> rport-2:0-3: blocked FC remote port time out: saving binding
Apr  6 19:19:15 esx4 vmkernel: 10:08:03:49.296 cpu17:4280)<3> rport-2:0-2: blocked FC remote port time out: saving binding
Apr  6 19:19:15 esx4 vmkernel: 10:08:03:49.296 cpu17:4280)<3> rport-2:0-3: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx1 vmkernel: 11:10:07:39.282 cpu3:4292)<3> rport-3:0-10: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx1 vmkernel: 11:10:07:39.282 cpu5:4288)<3> rport-3:0-11: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx2 vmkernel: 10:10:56:57.549 cpu19:4281)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx2 vmkernel: 10:10:56:57.549 cpu19:4281)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx3 vmkernel: 10:09:31:53.981 cpu9:4291)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx3 vmkernel: 10:09:31:53.981 cpu9:4291)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx4 vmkernel: 10:08:13:30.816 cpu19:4295)<3> rport-3:0-3: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx4 vmkernel: 10:08:13:30.816 cpu2:4296)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx8 vmkernel: 9:10:03:13.149 cpu21:4280)<3> rport-3:0-2: blocked FC remote port time out: saving binding
Apr  6 19:28:56 esx8 vmkernel: 9:10:03:13.149 cpu5:4289)<3> rport-3:0-3: blocked FC remote port time out: saving binding

Note: The ‘rport’ messages are only observed when an array controller port times out, not when it is visible again.

The message of “blocked FC remote port time out” literally translates to the array controller port connection timed out, so we mark the paths as dead but save the “binding” information in case the device ever comes back on the fabric, in which case the connection is reestablished and the paths change state from “dead” to “on”. This path transition can also be observed under /var/log/messages.

The above behavior is very concerning since we can see it affects multiple hosts simultaneously. An inspection into the underlying server hardware reveals that these are HP blades, which may explain some of this behavior since they can share the same infrastructure:

From dmidecode:

System Information
        Manufacturer: HP
        Product Name: ProLiant BL460c G7

BIOS Information
        Vendor: HP
        Version: I27
        Release Date: 05/05/2011

Since this customer is complaining about network drops as well, we need to take a closer look at the messages that surround the ‘rport’ messages. Let's start with the April 6th @ 19:07 outage that affected all hosts:

# cat vm-support-esx*/var/log/vmkernel*|grep "Apr  6 19:0"|grep -i link
Apr  6 19:02:20 esx1 vmkernel: 11:09:41:02.701 cpu9:4317)<3>lpfc820 0000:06:00.3: 3:2718 Clear Virtual Link Received for VPI 0x100 tag 0xa
Apr  6 19:07:10 esx1 vmkernel: 11:09:45:53.191 cpu8:4104)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:10 esx1 vmkernel: 11:09:45:53.191 cpu3:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xd received Data: xd x20 x800100 x0 x0
Apr  6 19:07:21 esx2 vmkernel: 10:10:30:21.179 cpu20:4317)<3>lpfc820 0000:06:00.3: 3:2718 Clear Virtual Link Received for VPI 0x100 tag 0x4
Apr  6 19:07:22 esx2 vmkernel: 10:10:35:11.465 cpu20:4116)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:22 esx2 vmkernel: 10:10:35:11.465 cpu12:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x7 received Data: x7 x20 x800100 x0 x0
Apr  6 19:07:10 esx3 vmkernel: 10:09:10:07.966 cpu4:5117)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:10 esx3 vmkernel: 10:09:10:07.966 cpu5:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x3 received Data: x3 x20 x800110 x0 x0
Apr  6 19:07:10 esx4 vmkernel: 10:07:51:44.794 cpu18:4114)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:10 esx4 vmkernel: 10:07:51:44.794 cpu19:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x3 received Data: x3 x20 x800110 x0 x0
Apr  6 19:07:13 esx8 vmkernel: 9:09:36:36.881 cpu8:4317)<3>lpfc820 0000:06:00.3: 3:2718 Clear Virtual Link Received for VPI 0x100 tag 0x2
Apr  6 19:07:14 esx8 vmkernel: 9:09:41:27.103 cpu2:5449)vmnic7 : 06:00.1 Link Down
Apr  6 19:07:14 esx8 vmkernel: 9:09:41:27.103 cpu9:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x5 received Data: x5 x20 x800100 x0 x0
 
We can see that not only are “lpfc” devices dropping, but vmnic7 is dropping too. Also, these devices are dropping at the exact same time, and across multiple hosts at the same time as well. The acronym ‘lpfc’ translates to Light Pulse Fiber Channel, which is an Emulex device. At this point we can assume that since both devices drop simultaneously, they are physically connected to the same device, perhaps a switch that supports both Ethernet and Fiber Channel/Fiber Channel over Ethernet.

Let’s have a look at the next outage to see if the same behavior was observed:

# cat vm-support-esx*/var/log/vmkernel*|grep "Apr  6 19:28"|grep -i link
Apr  6 19:28:46 esx1 vmkernel: 11:10:07:29.281 cpu4:8170)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx1 vmkernel: 11:10:07:29.281 cpu9:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event x14 received Data: x14 x20 x800110 x0 x0
Apr  6 19:28:46 esx2 vmkernel: 10:10:56:47.548 cpu20:4546)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx2 vmkernel: 10:10:56:47.548 cpu14:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xe received Data: xe x20 x800110 x0 x0
Apr  6 19:28:46 esx3 vmkernel: 10:09:31:43.981 cpu10:5119)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx3 vmkernel: 10:09:31:43.981 cpu3:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xa received Data: xa x20 x800110 x0 x0
Apr  6 19:28:46 esx4 vmkernel: 10:08:13:20.816 cpu2:4098)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx4 vmkernel: 10:08:13:20.816 cpu13:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xa received Data: xa x20 x800110 x0 x0
Apr  6 19:28:46 esx8 vmkernel: 9:10:03:03.148 cpu6:4102)vmnic7 : 06:00.1 Link Down
Apr  6 19:28:46 esx8 vmkernel: 9:10:03:03.148 cpu7:4317)<3>lpfc820 0000:06:00.3: 3:1305 Link Down Event xc received Data: xc x20 x800110 x0 x0
 
In every outage, the same devices were affect: "lpfc820 0000:06:00.3" and "vmnic7 : 06:00.1" across all hosts simultaneously. The numbering in these devices literally translate to bus:slot:function, so the FC HBA is bus 6, Slot 0, and function 3 while the vmnic is bus 6, slot 0, function 1. The only possible way to have an FC device and NIC device share the same bus is if the PCI card hosting these devices is a CNA card, which a review of the driver proc node /proc/scsi/lpfc820 shows that this HBA is a CNA (Converge Network Adapter), which is capable of multiple functions:

# cat /proc/scsi/lpfc820/3
Emulex OneConnect FCoE SCSI 8.2.1.90.28
HP NC553m 2P FlexFabric Adptr on PCI bus 0000:06 device 02 irq 49 port 1 Logical Link Speed: 4000 Mbps
BoardNum: 2
ESX Adapter: vmhba3

Function 0 and 2 of this PCI device are being used, though function 0 is another NIC and function 2 is another HBA.

In the end, the root cause for this issue wasn’t a faulty switch but instead a faulty HP Virtual Connect Module (VCM). The reason why the other NIC and HBA weren’t affected by these outages was due to the fact that they were connected to a different VCM. Once the VCM was replaced, the FC path and network drops stopped.

New Portuguese KB Articles

Yesterday we featured new Spanish articles. Today we have our list of brand new translated content for our Portuguese speaking customers. We've hand picked this list from our best content. Enjoy!

Portuguese KB Article Title English Version
2018857 Falha na conversão com o erro: Não foi possível para o conversor criar um instantâneo VSS do volume de origem 1019690
2017708 2017708Trabalhar com instantâneos 1009402
2017322 Configurar a velocidade e o duplex de um adaptador de rede do host ESX/ESXi 1004089
2017328 Suporte do Microsoft Cluster Service (MSCS) para o ESX/ESXi 1004617
2017335 Registrar ou adicionar uma máquina virtual ao inventário 1006160
2018853 O dispositivo USB host não funciona no VMware Workstation ou máquina virtual Player 1016809
2017336 Compreender os tipos de rede em produtos hospedados 1006480
2018871 Instalar as ferramentas VMware em um convidado do Mac OS 1032440
2017691 Usar esxtop para identificar problemas de desempenho do armazenamento 1008205
2014528 Comparação entre o VMware ESXi/ESX 4.1 e o ESXi 5.0 2005377
2018931 Testar a conectividade da rede com o comando ping 1003486
2016700 Prácticas recomendadas para actualizar a ESXi 5.0 1009039
2018943 Aumentar o tamanho de uma partição de disco 1004071
2018933 Reiniciar os agentes de gerenciamento em um servidor ESX ou ESXi 1003490
2018938 Configurar uma VLAN em um grupo de portas 1003825
2018973 A opção Raw Device Mapping está desativada 1017704
2018876 Alta utilização de CPU em máquinas virtuais do Windows 1077
2018925 Configurar manualmente uma máquina virtual para usar o driver do adaptador de rede e1000 1003020
2018956 Atualizar uma máquina virtual para a versão de hardware mais recente 1010675
2018941 Fazer uma nova verificação do armazenamento 1003988
2018944 Solucionar problemas no setor de inicialização em sistemas operacionais baseados no Windows NT 1006556
2018878 Dicas para reparar o arquivo VMDK em um sistema convidado travado do Workstation ou GSX Server em um host do Windows 2016
2018937 Configuração de VLAN em switch virtual, switch físico e máquinas virtuais 1003806
2018955 Amostra de configuração da porta do switch para VLAN e TRUNK MODE 1006628
2018965 Ocorre falha na instalação das ferramentas VMware quando o recurso Easy Install está em andamento 1017687
2019031 Práticas recomendadas para instantâneos de máquinas virtuais no ambiente do VMware 1025279
2018979 Instalar o ESXi Installable em uma unidade USB ou cartão SD 1020655
2018879 Sistemas de arquivos baseados em Linux tornam-se somente leitura 51306
2019029 Migrar um banco de dados existente do vCenter Server para a versão 4.1 usando o recurso Data Migration Tool 1021635
2018940 Abrir um prompt de comando ou de shell 1003892

New Spanish Knowledgebase Content

Here is nice list of brand new translated content for all of our Spanish speaking customers. We've hand picked this list from our best content.  Enjoy!

Spanish KB Article Title English Version
2016356 Mover o copiar una máquina virtual dentro de un entorno de Vmware 1000936
2016685 Preguntas frecuentes sobre compatibilidad y licenciamiento en vSphere 5.0 1010839
2016640 Usar el controlador de disco VMware SCSI para sistemas operativos huésped Window 1006956
2016670 Licencias para VMware Workstation 1015481
2016341 Configuración de las conexiones de red desde la línea de comandos de la consola de servicio ESX 1000258
2016683 Entender y resolver problemas de las nuevas funciones en vSphere 5.0 1015000
2016325 Requisitos de compatibilidad de CPU de VMotion para procesadores Intel 1991
2016702 Configurar Network Time Protocol (NTP) en servidores ESX/ESXi 4.1 y ESXi 5.0 usando el cliente vSphere 1339
2016239 Mover o copiar discos virtuales en un entorno VMware 900
2016673 Utilizar el modo de soporte técnico en ESXi 4.1 y ESXi 5.0 1017910
2016648 Virtualizar controladores de dominio existentes 1006996
2016232 Resumen de VMware Tools 340
2016657 Solucionar problemas de fallas de conexión a la red 1008367
2016494 Introducir controladores de dispositivo SCSI en Windows cuando falla al iniciarse luego de convertirlo con VMware Converter 1005208
2016303 Ajustar la zona horaria del host de ESX 1436
2016668 Instrucciones generales de instalación de VMware Tools 1014294
2016603 Las mejores prácticas de medición de tiempo para huéspedes Linux 1006427
2016660 Solucionar problemas de funcionamiento de discos I/O alojados 1008885
2016344 La configuración de Windows XP no puede encontrar unidades de disco duro durante la instalación 1000863
2016664 Construir de forma manual módulos de kernel de VMware Tools en un sistema huésped Ubuntu 1008973
2016367 Prueba de conectividad de puertos con Telnet 1003487
2016674 Configurar VMware vCenter Server para enviar alarmas cuando las máquinas virtuales se están ejecutando desde instantáneas 1018029
2016450 Verificar la integridad del archivo de la máquina virtual ESX/ESXi 1003743
2016361 Cambiar le nombre a un disco de máquina virtual (VMDK) a través de vSphere Management Assistant (vMA) o vSphere CLI (vCLI) 1002491
2016682 Solucionar un error de MSI durante la instalación de un producto o herramienta de VMware 1031302
2016688 Consideraciones y requisitos de instalación previa de la actualización vSphere 5.0 1022137

Combining license keys in My VMware

Today we have another My VMware related video for you which discusses and demonstrates how to combine your license keys in My VMware. This video is based on VMware Knowledge Base article Combining license keys in My VMware (2006973).

TIP: You'll find a great deal of "How To" and Troubleshooting articles in our Knowledge Base by simply changing the product filter to "My VMware".

New Articles Published for Week Ending 4/21/12

VMware support for guest operating system upgrade (2018695)
Date Published: 4/19/2012

My VMware
Cannot upgrade product license keys after receiving a Subscription Upgrade alert in My VMware (2018309)
Date Published: 4/16/2012
Changing your My VMware profile email address (2018628)
Date Published: 4/17/2012
Disabling your browser's pop-up blocker to allow VMware downloads (2018645)
Date Published: 4/18/2012
Troubleshooting evaluations of VMware products (2018676)
Date Published: 4/17/2012
Troubleshooting the My VMware error: Unable to Complete Your Request (2018716)
Date Published: 4/18/2012
My VMware log in button on vmware.com moves when you try to click it (2018745)
Date Published: 4/18/2012
Cannot view licenses in My VMware if the folder name is too long (2018834)
Date Published: 4/19/2012

Socialcast
Posting a link to Socialcast fails with the error: There was a problem posting your message. Please try again later (2012035)
Date Published: 4/20/2012
Location of log files in a Socialcast On Premise cluster (2013240)
Date Published: 4/20/2012
Conditions when messages are included in a custom stream that is based on a person in Socialcast (2013682)
Date Published: 4/20/2012
Attribute requirements for importing Atom and RSS feeds to a stream in Socialcast On Premise (2014092)
Date Published: 4/20/2012
Scheduled tasks fail and notification e-mails are not sent or received in Socialcast On Premise (2014320)
Date Published: 4/20/2012

Socialcast Dedicated Cloud
Socialcast Trending Topics for last 7 days shows old titles or photos (2013085)
Date Published: 4/20/2012

Socialcast On Premise
User is marked as Alumni in Socialcast On Premise (2015750)
Date Published: 4/20/2012
Enabling public or external Internet access to Socialcast On Premise behind a firewall (2013689)
Date Published: 4/20/2012
Uploaded images are not displayed in Socialcast when using a reverse proxy (2013693)
Date Published: 4/20/2012
Posting or replying to Socialcast via email truncates or corrupts message characters (2014386)
Date Published: 4/20/2012

SpringSource Tool Suite
Troubleshooting and locating information when a VMware product crashes or quits unexpectedly (2013086)
Date Published: 4/17/2012
Troubleshooting guest operating system issues when using VMware Products (2013163)
Date Published: 4/17/2012

 VMware Data Recovery
Hardening SSH with public key authentication for ESX, vSphere Management Assistant, and VMware Data Recovery (1031538)
Date Published: 4/17/2012
VMware Data Recovery 2.0 integrity check fails with the error: Trouble reading from destination volume, error -2241 (Destination index invalid/damaged) (2014249)
Date Published: 4/17/2012

VMware ESX
Downloading, licensing, and using VMware products (2010633)
Date Published: 4/17/2012
Troubleshooting storage issues when using VMware products (2013160)
Date Published: 4/17/2012
When using multiple VMkernel ports with port binding to access two or more storage arrays on different broadcast domains, rescan takes a long time (2017084)
Date Published: 4/16/2012
The Summary tab of the ESX host reports the warning: Unable to apply DRS resource settings on host (2013175)
Date Published: 4/19/2012

VMware ESXi
Locating information about VMware products ESXi, ESX, and vCenter Server (2010635)
Date Published: 4/17/2012
Change the collection level for Storage DRS and SIOC data counters in vSphere 5.0 by using the Level Mapping Utility (2014382)
Date Published: 4/18/2012
Installing VMware Tools in Windows Server 2000 SP4 fails with the error: The Microsoft Runtime DLL installer failed to complete installation (2017086)
Date Published: 4/17/2012
Deleting the dvportgroup/dvSwitch to which the dvPort is connected fails with the error: Cannot find a useable port in vDS dvSwitch01vDS dvSwitch01 port 2669 is reserved by entity VM119IS01NSUS01 vnic {vnic}, type:{type} (2013836)
Date Published: 4/17/2012
Unable to detach LUNs on ESXi 5.0 hosts installed with PowerPath/VE 5.7 (2016567)
Date Published: 4/19/2012
Restoring a virtual machine using Symantec Backup Exec 2010 R3 fails with the error: invalid configuration for device 2 (2017057)
Date Published: 4/18/2012

VMware Horizon Application Manager
Installation documentation links for VMware Infrastructure SDK, Horizon Application Manager, vCenter Lab Manager, and vFabric (2013109)
Date Published: 4/17/2012

VMware Service Manager
Call Search in Service Manager does not filter correctly on the CALL_CHECK_1 field column (2017731)
Date Published: 4/16/2012
Unable to see the Config Portability process in Service Manager applications (2017738)
Date Published: 4/16/2012
Service Manager report schedules display incorrect report parameters after the report is generated for the first time from the schedule (2017837)
Date Published: 4/16/2012
The SLA Alert Level for Calls and Requests in Service Manager remains green irrespective of the breach status (2017884)
Date Published: 4/16/2012
Service Manager SLA agreement events breach when calls are reopened (2018577)
Date Published: 4/19/2012
Missing tables in the Service Manager database (2018588)
Date Published: 4/19/2012
When an officer edits a customer record in Service Manger, the default partition of the customer is changed (2018678)
Date Published: 4/19/2012
MesageSendMessage API transaction in Service Manager inserts incorrect values to HD_MSGQUEUE (2018795)
Date Published: 4/20/2012
Unable to add the Business Service field as criteria in the CMDB Item Search in Service Manager (2018421)
Date Published: 4/18/2012
Service Manager 9.1 Server Console reports the Event log error: Unable to cast object of type 'Infra.Console.Query.ModuleRegister' to type 'Infra.Console.IConsoleModuleRegister' (2018585)
Date Published: 4/19/2012

VMware vCenter CapacityIQ
The vxpd log reports the error: Unable to log on locally as AD\ServiceCapIQ (1032680)
Date Published: 4/16/2012

VMware vCenter Configuration Manager
Cannot navigate to the previous report using a right-click in the vSphere Client vCenter Configuration Manager plug-in (2017136)
Date Published: 4/20/2012
Installing vCenter Configuration Manager fails with the error: No valid license keys found (2018718)
Date Published: 4/20/2012
Installing vCenter Configuration Manager 5.x fails with the error: Windows NT user or group 'FQDN \username' not found (2018720)
Date Published: 4/20/2012
vCenter Configuration Manager jobs fail to run and do not appear in the Jobs window (2018723)
Date Published: 4/20/2012
Adding or editing compliance templates does not result in logging events to the audit log (2016026)
Date Published: 4/18/2012
The deployment of Linux operating system distributions fails when you use Operating System Provisioning with custom disk configurations (2016216)
Date Published: 4/18/2012
RHEL 5.0 distributions are not deployed to the target machines by Operating System Provisioning (2016219)
Date Published: 4/18/2012
Adding duplicate machines in the Add Provisionable Machines wizard results in the addition of only the first machine (2016221)
Date Published: 4/18/2012
Provisionable Machines data grid continuously displays the Deploying job status (2016223)
Date Published: 4/18/2012
Deploying 10 to 25 Windows distributions at one time using Operating System Provisioning results in failed deployments (2016226)
Date Published: 4/18/2012
The list of operating system distributions and machines in the VCM Provision Operating System wizard displays the incorrect macProvision Operating System wizard displays incorrect machines and distributionshines and distributions (2016244)
Date Published: 4/18/2012
OSP Server data error appears when you enable or disable a registered server coldisable a registered server collection, or when you add or delete registered serverslection, or when you add or delete registered servers (2016815)

Date Published: 4/18/2012
The vCenter Resource Pools Summary data grid and Virtual Object Members data grids display more resource pools than appear appear in the vSphere ClientvSphere Client (2017135)
Date Published: 4/18/2012
Virtual Environments Compliance templates do not appear when you click Run Compliance in the vSphere Client VCM Plug-In  (2017140)
Date Published: 4/18/2012

VMware vCenter Converter
vCenter Converter converts primary partitions to extended primary (1034749)
Date Published: 4/19/2012

VMware vCenter Lab Manager
Virtual machines in vCenter Lab Manager are listed as Unknown in the Disk Space Freed Upon Deletion field (1020065)
Date Published: 4/16/2012

VMware vCenter Lifecycle Manager
Troubleshooting networking issues when using VMware products (2013105)
Date Published: 4/17/2012

VMware vCenter Operations Manager (vApp)
vCenter Operations Manager 5.0.x:  Problem with Capacity and Time Remaining calculations for VM and Datastore objects (2017003)
Date Published: 4/18/2012
Recovering the vCenter Operations Manager plug-in (2018599)
Date Published: 4/19/2012

VMware vCenter Operations Standard
vCenter Operations dashboard is grayed out with question marks (2013266)
Date Published: 4/16/2012

VMware vCenter Server
Creating a Windows 2008 R2 virtual machine by cloning using a customization specification fails with the error: can't complete the customization (2017439)
Date Published: 4/18/2012
Logging in to the vCenter Server 5.0 Web Client fails with the error: unable to connect to vCenter Inventory Service (2017750)
Date Published: 4/18/2012
Connecting to vCenter Server using the vSphere Client fails with the error: The request failed because of a connection failure. (2015014)
Date Published: 4/18/2012

VMware vCenter Update Manager
Installing vSphere 5 Web Client and Update Manager from the command line (2017466)

Date Published: 4/18/2012

VMware vCloud Director
Unable to quiesce a vCloud Director cell using cell-management-tool (2012151)
Date Published: 4/20/2012
Media filtering does not work in vCloud Director (2012446)
Date Published: 4/17/2012
Setting up Kerberos authentication for vCloud Director (2015986)
Date Published: 4/17/2012

VMware vCloud Usage Meter
Locating information about VMware vCloud products (2010631)
Date Published: 4/17/2012

VMware vShield
Locating and troubleshooting information about using SSL certificates in VMware Products (2013423)
Date Published: 4/17/2012

VMware vSphere Storage Appliance
Troubleshooting issues when managing your environment with VMware products (2013114)
Date Published: 4/17/2012

VMware Workstation
The VMware Workstation Shared Folders option is missing in Fedora 16 virtual machines (2016514)
Date Published: 4/16/2012