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Monthly Archives: March 2012

Knowledgebase New Feature – Release Notes

This past weekend we rolled a few fixes to the Knowledgebase as part of our continual maintenance of it, but we also added one new feature of note.

Product Release Notes are now searchable in the KB.  To see this, navigate to kb.vmware.com, and enter the text "release notes" in the search field. Hit <enter> to perform the search, and when the results are back, click on the Product Documentation tab. Here's how it looks:

Release_notes

This image shows the results with just "release notes" as our search. To search for ESXi release notes, just add that to your search text (release notes ESXi).

 

New Articles Published for Week Ending 3/24/12

Socialcast
Emails sent to Socialcast are not detected (2013142)
Date Published: 3/20/2012
Monitoring and reviewing background tasks in Socialcast using the Resque Web interface (2014074)
Date Published: 3/20/2012
Configuring the E-mail Dropbox for a Socialcast On Premise cluster (2015572)
Date Published: 3/20/2012
Enabling registration from multiple email domains in Socialcast (2015751)
Date Published: 3/19/2012
Cannot add users to a Socialcast group automatically without requiring them to accept an invite (2015752)
Date Published: 3/20/2012
The profile stream of a user in Socialcast displays only public items and messages (2015754)
Date Published: 3/19/2012
Posting a message to multiple groups in Socialcast (2015756)
Date Published: 3/19/2012
Difference between various types of groups in Socialcast (2015758)
Date Published: 3/19/2012

VMware Consolidated Backup
VCB file-level mount of a Windows Server 2008 virtual machine using NBD transport mode fails (2013536)
Date Published: 3/20/2012

VMware Data Recovery
Cannot backup a Fault Tolerance protected virtual machine using VMware Data Recovery (2011397)
Date Published: 3/22/2012

VMware ESX
NetApp NFS causes errors: WARNING: BC: 1536: Unexpected short write; expected file length or WARNING: BC: 2644: Unexpected short write (1006854)
Date Published: 3/20/2012
Booting the ESX/ESXi 4.1 host is very slow when all CPU cores are enabled in the BIOS (1033310)
Date Published: 3/22/2012
Networking does not work in a cloned Linux virtual machine (2002767)
Date Published: 3/22/2012
Cannot reboot or shut down the ESX host (1033311)
Date Published: 3/22/2012

VMware ESXi
Connecting to the AutoDeploy server fails with the error: Could not connect using the requested protocol (2011395)
Date Published: 3/21/2012
Implementing CA signed SSL certificates with vSphere 5 (2015383)
Date Published: 3/21/2012
Configuring CA signed certificates for ESXi 5.0 hosts (2015499)
Date Published: 3/21/2012
Upgrading vCenter Server, Update Manager, ESXi 5.0 to 5.0 Update 1 (2015778)
Date Published: 3/22/2012

VMware Service Manager
Configuring MAPI in VMware Service Manager 8.x (2014293)
Date Published: 3/21/2012
Running an import or scheduled scan using the DCI plugin for Service Manager fails with the error: Violation of PRIMARY KEY constraint 'ER_RESOURCE_CI_LINK_PK' (2015775)
Date Published: 3/23/2012
When using Integrated Security, denied login attempts in VMware Service Manager 9.x are not written to the database  (2015781)
Date Published: 3/21/2012
Cannot remove fields from the request screen using Service Manager Designer (2016063)
Date Published: 3/23/2012

VMware vCenter Chargeback
Starting VMware vCenter Chargeback services causes the LoadLibrary function to fail (2014799)
Date Published: 3/20/2012

VMware vCenter Configuration Manager
vCenter Configuration Manager Accounts & Groups collection fails with the error: "Duplicate Group Member SID Found" error is found in transform log (2015616)
Date Published: 3/19/2012
Installing vCenter Configuration Manager 5.5 fails during the pre-requisite check in Foundation Checker (2015821)
Date Published: 3/23/2012
After you revert a virtual machine to a snapshot, the Power State value for the virtual machine in the Guests > Summary data grid does not update correctly (2015456)
Date Published: 3/20/2012
SCAP import error with VCM not installed on C: drive (2015548)
Date Published: 3/20/2012
No VCM jobs run after you detach and reattach the VCM database in SQL Server (2015551)
Date Published: 3/20/2012
vCloud Director status value incorrectly displayed as Unknown in VCM (2015597)
Date Published: 3/20/2012
vCloud Director system level users appear at organization level (2015603)
Date Published: 3/20/2012
Virtual datacenter status displays Ready even though system alerts are present (2015604)
Date Published: 3/20/2012
Collections might continue to fail after correcting the Agent port number (2015606)
Date Published: 3/20/2012
Intermittent connection failure error when changing IP adapter settings (2015607)
Date Published: 3/20/2012
Patch signature files are not pushed to Agent on UNIX (2015609)
Date Published: 3/20/2012

VMware vCenter Converter
Converting a Windows 2008 machine with more than one disk results in offline disks on the destination virtual machine (2015617)
Date Published: 3/23/2012

VMware vCenter Operations Manager (vApp)
Some objects may appear as Restricted when viewed from vCenter Operations Manager 5.0 (2016071)
Date Published: 3/23/2012

VMware vCenter Server
Exit Standby Mode task times out and the host status is not updated in vCenter Server (2012152)
Date Published: 3/20/2012
Configuring CA signed certificates for vCenter Server 5.0 (2015421)
Date Published: 3/21/2012
Determining the expiry period of default SSL certificates of vCenter Server and ESX/ESXi  (2015600)
Date Published: 3/21/2012

VMware vCenter Site Recovery Manager
Unable to run the dns_update.cmd and dns_update.pl scripts in vCenter Site Recovery Manager 5.0 (2013288)
Date Published: 3/20/2012
Configuring replication with vSphere Replication fails if the virtual machine contains two disks on different datastores (2012610)
Date Published: 3/20/2012
SRM fails to power off a test virtual machine after a test recovery (2013143)
Date Published: 3/20/2012

VMware vCloud Connector
Transferring a vApp from vCloud Director to vCenter Server fails with the error: Transfer Failed : "Pipe closed" (2015825)
Date Published: 3/20/2012

VMware vCloud Usage Meter
Cannot start Tomcat due to expired password (2014798)
Date Published: 3/20/2012

VMware vFabric Application Director
Support for VMware vFabric Application Director 1.0  (2015280)
Date Published: 3/21/2012

VMware View Manager
Connecting to the linked clones in View Manager fails with the error: The Display Protocol For this Desktop is currently not available (2015784)
Date Published: 3/23/2012

New Portuguese KB Articles

Our friends in Brazil and Portugal have been asking us to translate some of our Knowledgebase articles to Portuguese for them, so we have begun that effort. We thought a good place to start would be our top viewed articles.

We plan on continuing the process and new Spanish translation will be coming too. If you come across a KB article you wish you could read in your language, we invite you to ask us in the feedback box at the bottom of the article itself.

New Articles Published for Week Ending 3/17/12

Apache HTTP Server
Configuring load balancing between Apache HTTP Server and Tomcat/tc Server using mod_jk (2010433)
Date Published: 3/13/2012
Configuring load balancing between Apache HTTP Server and Tomcat/tc Server using mod_proxy (2010450)
Date Published: 3/13/2012

Socialcast
Cannot change the group type to External Facing in Socialcast (2014106)
Date Published: 3/15/2012
Creating and downloading log bundles from a Socialcast On Premise cluster (2015366)
Date Published: 3/14/2012
Creating Helpful Links for groups in Socialcast (2015377)
Date Published: 3/14/2012
Deleting a group in Socialcast (2015389)
Date Published: 3/15/2012
Using topic tags effectively in Socialcast (2015482)
Date Published: 3/14/2012

Socialcast Dedicated Cloud
Using Reach extensions in Socialcast (2015325)
Date Published: 3/15/2012
Group type options when creating a new group in Socialcast (2015378)
Date Published: 3/15/2012

Socialcast On Premise
Enabling beta features in Socialcast On Premise (2013688)
Date Published: 3/15/2012
Creating an Idea in Socialcast (2014486)
Date Published: 3/15/2012
Posting a question to be answered in Socialcast (2015369)
Date Published: 3/15/2012
Creating a group in Socialcast (2015388)
Date Published: 3/15/2012
Sending a bulk invite to a group of users in Socialcast (2015560)
Date Published: 3/15/2012
Editing or deleting a message in Socialcast (2015665)
Date Published: 3/16/2012
Editing or deleting a comment in Socialcast (2015668)
Date Published: 3/16/2012

VMware ESX
VMtools install failure in Windows Vista (2015070)
Date Published: 3/13/2012
After upgrading ESX 4.0 Update 1 to Patch 04 build number 208167, the vmware -v command incorrectly reports the old build number 208167 (1019141)
Date Published: 3/15/2012

VMware ESXi
Change the collection level for Storage DRS and SIOC data counters in vSphere 5.0 Update 1 by using the Level Mapping Utility (2009532)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203202-UG: Updates the VMware ESXi 5.0 tools-light vib (2010815)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203204-UG: Updates the VMware ESXi 5.0  scsi-megaraid-sas vib (2010817)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203206-UG: Updates the VMware ESXi 5.0 sata-ahci and sata-ata-piix vibs (2010819)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203208-UG: Updates the VMware ESXi 5.0 scsi-rste vib (2010821)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203209-UG: Updates the VMware ESXi 5.0 net-nx-nic vib (2010822)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi50-Update01: VMware ESXi 5.0 Complete Update 1 (2010823)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203102-SG: Updates tools-light VIB (2011433)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203210-UG: Updates the VMware ESXi 5.0 scsi-mpt2sas driver (2011435)
Date Published: 3/15/2012
Database error while reregistering AutoDeploy on vCenter Virtual Server Appliance (VCSA) (2014087)
Date Published: 3/15/2012
Virtual machine is disconnected in Cisco Nexus 1000V (1024875)
Date Published: 3/15/2012
Cannot boot the ESX/ESXi host when the dvSwitch name has Japanese characters (2012677)
Date Published: 3/14/2012
VMware ESXi 5.0, Patch ESXi500-201203201-UG: Updates the VMware ESXi 5.0  esx-base vib (2010814)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203203-UG: Updates the VMware ESXi 5.0  ehci-ehci-hcd vib (2010816)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203205-UG: Updates the VMware ESXi 5.0 misc-drivers vib (2010818)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203207-UG: Updates the VMware ESXi 5.0  net-e1000e vib (2010820)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203101-SG: Updates esx-base VIB (2011432)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203103-SG: Updates net-e1000e driver (2011434)
Date Published: 3/15/2012
VMware ESXi 5.0, Patch ESXi500-201203211-UG: Updates the VMware ESXi 5.0 scsi-aacraid driver (2011436)
Date Published: 3/15/2012
VMware ESXi 5.0 Patch Image Profile ESXi-5.0.0-20120302001-standard (2012671)
Date Published: 3/15/2012
VMware ESXi 5.0 Patch Image Profile ESXi-5.0.0-20120302001-no-tools (2012672)
Date Published: 3/15/2012
VMware ESXi 5.0 Security-only Image Profile ESXi-5.0.0-20120301001s-standard (2012673)
Date Published: 3/15/2012
VMware ESXi 5.0 Security-only Image Profile ESXi-5.0.0-20120301001s-no-tools (2012674)
Date Published: 3/15/2012
Using vmkfstools to reclaim VMFS deleted blocks on thin-provisioned LUNs (2014849)
Date Published: 3/15/2012
ESXi scripted installation fails if you specify a network device (2014856)
Date Published: 3/15/2012

VMware Service Manager
In VMware Service Manager Action Type in call history where knowledge is linked to a call appears to have changed from 'AL' to just 'A' in version 9.x (2007134)
Date Published: 3/13/2012
Clicking OK New in the Service Manager Call Closure screen triggers associated IPK workflow rules and a new Call screen is not opened (2014980)
Date Published: 3/12/2012
Incorrect Request risks are shown in a Workflow Conditional Branch rule for all partitions in VMware Service Manager (2015302)
Date Published: 3/14/2012
Service Manager Request history incorrectly shows a request as completed when a call is linked to the request (2015306)
Date Published: 3/14/2012
VMware Service Manager event log reports the error: The session data for entity Person #X has expired (2015307)
Date Published: 3/14/2012
Cannot search for cases by Officer name in Service Manager when the officer is no longer active (2015517)
Date Published: 3/14/2012
Knowledge Base article on customer portal displays title as incorrect Entry Type (2010138)
Date Published: 3/12/2012
Knowledge Base articles attached to a Customer Portal viewable case can be read regardless of the portal user's security access levels (2015064)
Date Published: 3/13/2012
Service Manager Knowledge Bank administrators and/or editors receive emails requesting review of retired articles (2015120)
Date Published: 3/12/2012
Cannot copy and paste text from an email or Microsoft Word document to a text field in Service Manager (2015465)
Date Published: 3/16/2012

VMware vCenter Configuration Manager
SUM download jobs in vCenter Configuration Manager fail with the status: waiting on assessment (2011738)
Date Published: 3/12/2012
The Virtual Environments Compliance wizard includes more data type properties than appear in the associated data grids (2015454)
Date Published: 3/15/2012

VMware vCenter Lifecycle Manager
End of Availability and End of Support Life for VMware Lifecycle Manager (2015661)
Date Published: 3/15/2012

VMware vCenter Orchestrator
Connecting to LDAP using SSL from within the vCO Configuration page fails with the error: simple bind failure. (2015425)
Date Published: 3/14/2012
Issues with vCenter Orchestrator weboperator Web view (2015178)
Date Published: 3/15/2012

VMware vCenter Server
Enabling EVC on a host with an EVC supported processor fails (2008403)
Date Published: 3/13/2012
Changing the default password of the custom certificate for vCenter Server 5.0 (2013144)
Date Published: 3/13/2012

VMware vCenter Site Recovery Manager
SRM service fails to start with the error: Column db_id does not exist in table pd_localsite (2013309)
Date Published: 3/15/2012

VMware vCloud Director
Resetting the network on the vCloud Director vApp or Org Network fails with the error: Unable to create vShield Edge VM (2015233)
Date Published: 3/13/2012

VMware vFabric Hyperic Server
Unable to add a control action to an alert in vFabric Hyperic Server (2015481)
Date Published: 3/14/2012

VMware View Manager
Recomposing a desktop or pool using a new snapshot with the same name does not trigger the recompose task (2010856)
Date Published: 3/13/2012
Cannot input non-English characters in View Client for Linux if the language set does not use UTF-8 encoding (2015297)
Date Published: 3/13/2012
View Client for Linux requires external network access and proper proxy settings to perform CRL checking (2015451)
Date Published: 3/13/2012
Encryption and Compatibility Requirements for VMware View 4.6.1 and 5.0.1 (2015453)
Date Published: 3/14/2012
View desktop rebalance does not migrate a secondary persistent disk that is not part of the pool configuration (2015457)
Date Published: 3/13/2012
View Clients are unable to validate connections to the security server when using an SSL offload device (2015294)
Date Published: 3/13/2012
Windows 7 license sometimes becomes deactivated when checking out a View desktop to run in local mode (2015296)
Date Published: 3/13/2012
Setting a concurrent power operations rate to support View desktop logon storms (2015557)
Date Published: 3/13/2012

VMware vShield
Security scan in a environment deployed with VMware vShield 4.1 reveals several CVEs (2009477)
Date Published: 3/13/2012

VMware vShield Edge
Site-to-Site VPN connection drops when vShield Edge device has more than one external IP address (2011579)
Date Published: 3/12/2012

VMware Workstation
Upgrading VMware Workstation, Player, or VMware Tools in a virtual machine fails with the error: CDS Internal Client Error (3033) (2015010)
Date Published: 3/16/2012

Zimbra Collaboration Server
Uninstalling Zimbra Collaboration Server  (2004910)
Date Published: 3/13/2012

New Articles Published for Week Ending 3/10/12

Apache HTTP Server
Interpreting web server mod_proxy_http error messages (2010526)
Date Published: 3/9/2012

Shavlik NetChk Protect
Unable to install or update agent binaries in Shavlik NetChk Protect or VMware vCenter Protect Essentials (2014715)
Date Published: 3/5/2012
vCenter Protect Essentials ST.Protect.exe fails when opening the Distribution Server configuration settings (2014996)
Date Published: 3/8/2012

Socialcast On Premise
Rebooting a Socialcast appliance node prompts you to set up data drives (2009755)
Date Published: 3/6/2012
The Riak service fails to assemble or start correctly in Socialcast On Premise (2012131)
Date Published: 3/7/2012
Deploying the latest configuration from the Socialcast Cluster Management Console fails with the error: This node is already a member of a cluster (2012164)
Date Published: 3/7/2012
Daily notifications or digests are not being received from Socialcast (2012214)
Date Published: 3/6/2012
Socialcast page layout has large spaces or gaps in Chrome, Safari or Firefox (2012218)
Date Published: 3/6/2012
Ask a Question in Socialcast creates a standard update instead of a question (2012220)
Date Published: 3/6/2012
The Home and/or Company stream fails to load in Socialcast On Premise (2012979)
Date Published: 3/7/2012
Socialcast On Premise fails to send emails to external addresses (2013072)
Date Published: 3/7/2012

Spring Framework
Geting a reference to the ApplicationContext in a Spring application  (2005440)
Date Published: 3/7/2012
Consolidating Request Header, Request parameter, and Cookies in one object parameter in a controller method (2005443)
Date Published: 3/7/2012

SUSE Linux Enterprise Server (SLES) for VMware
Support for software packages within SLES for VMware (2015131)
Date Published: 3/9/2012
Unable to find specific packages in SLES for VMware (2015132)
Date Published: 3/9/2012

VMware Data Recovery
VMware Data Recovery 2.0 sends multiple duplicate email notifications (2013533)
Date Published: 3/7/2012

VMware ESX
Patch and Update classification schemes for VMware ESX/ESXi 4.x and ESXi 5.0.x (2014447)
Date Published: 3/7/2012
VMware ESX 3.5 March 2012 Patches (2009153)
Date Published: 3/9/2012
VMware ESX 3.5 Patch ESX350-201203401-SG: Updates Apps, VMX, hostd, wbc, others (2009155)
Date Published: 3/9/2012
VMware ESX 3.5 Patch ESX350-201203402-BG: Updates VMware Tools (2009156)
Date Published: 3/9/2012
VMware ESX 3.5 Patch ESX350-201203403-SG: Updates mptscsi_2xx drivers and others (2009157)
Date Published: 3/9/2012
VMware ESX 3.5 Patch ESX350-201203405-SG: Updates dhclient (2009159)
Date Published: 3/9/2012
Virtual machine powered on by different host with log errors: "clean power off = ABSENT" and "clean power off = UNCLEAN" (2010594)
Date Published: 3/6/2012

VMware ESXi
For Linux guest operating systems in an IPv6 environment, the virtual network might not operate at the maximum supported throughput (2013868)
Date Published: 3/5/2012
VMware ESXi 3.5 Patch ESXe350-201203403-C-BG: Updates VI Client (2014164)
Date Published: 3/9/2012
Determining the ESXi installation type (2014558)
Date Published: 3/8/2012
Creating Custom Firewall Rules in ESXi 5.0 (2008226)
Date Published: 3/8/2012
VMware ESXi 3.5 March 2012 Patches (2009154)
Date Published: 3/9/2012
VMware ESXi 3.5 Patch ESXe350-201203401-I-SG: Updates Firmware (2009160)
Date Published: 3/9/2012
Upgrading to ESXi 5.0 fails with the error: Error in ESX configuration file esx.conf (2011588)
Date Published: 3/5/2012
Can't migrate management interface to vDS on ESXi 5.0 (2013558)
Date Published: 3/7/2012
Interrupt remapping is disabled on the platform due to a defect in the BIOS (2014949)
Date Published: 3/5/2012
VMware ESXi 3.5 Patch ESXe350-201203402-T-BG: Updates VMware Tools (2009161)
Date Published: 3/9/2012
ESX/ESXi hosts fail with a purple diagnostic screen and report the error: #PF Exception(14) (2012404)
Date Published: 3/5/2012

VMware Fusion
Adobe Acrobat Reader 10.1.2 fails when printing a document (2013042)
Date Published: 3/8/2012

VMware Service Manager
Reopening A call after the File Control Block (FCB) time has passed (2013532)
Date Published: 3/9/2012
Unable to add a reason when adding or removing links to a Configuration Management Database (CMDB) (2015248)
Date Published: 3/9/2012
Viewing the Service Manager Knowledge Base articles in the HTML format (2006610)
Date Published: 3/6/2012
VMware Service Manager MMA URL directs customers to the default portal (2014095)
Date Published: 3/5/2012
Forwarding a call in Service Manager does not send an email even when the Internal Messaging at Forward option is enabled (2014099)
Date Published: 3/5/2012
Configuration Items and services added to a Service Manager request are not reflected in the request history (2014651)
Date Published: 3/5/2012
Performance issues when viewing the CMDB Audit trail in Service Manager 9.x (2014653)
Date Published: 3/5/2012
Unbound Parameter Value for a string is not passed through the query when running a Service Manager report (2014777)
Date Published: 3/5/2012
The Service Manager customer portal reports multiple event errors related to the LITEREQUESTREVIEWHISTORY query (2014781)
Date Published: 3/5/2012
CMDB item search in Service Manager does not work properly (2014786)
Date Published: 3/5/2012
When switching between tabs in a Service Manager request screen, the filter criteria is not remembered (2014787)
Date Published: 3/5/2012
Configuration Items are not sorted correctly in the Service Manager Customer portal (2014788)
Date Published: 3/5/2012
Identifying the screens linked to various tasks in Service Manager (2014822)
Date Published: 3/7/2012
Customers accessing the Service Manager Catalog portal have access to all the Configuration Items in the system (2010716)
Date Published: 3/6/2012
Cannot attach objects in the Service Manager Customer portal to Service Actions based on call templates (2010810)
Date Published: 3/6/2012
Knowledge Base article figures are incorrect within the Service window of the Service Manager call or request main screen (2011033)
Date Published: 3/6/2012
Modifying the System Title name Org Custom String 1 Title in Service Manager overwrites the Custom String column in the Activity log (2013477)
Date Published: 3/5/2012
Cannot add multiple email templates to message type 4001 in Service Manager (2013537)
Date Published: 3/5/2012
The SLM 12 Month Trend report does not show the correct results (2013692)
Date Published: 3/5/2012
Officer delegation rights continue to remain with a Service Manager user even after the officer role is removed from the user (2013755)
Date Published: 3/5/2012
When a CI is cloned with the same name as a service, the Service Manager Customer portal does not display the service (2013856)
Date Published: 3/5/2012

VMware ThinApp
ThinApp of Dymo Label fails with the error: The application was unable to start correctly (0xc000007b) (2012168)
Date Published: 3/9/2012

VMware vCenter CapacityIQ
Entering a vCenter CapacityIQ license key in vCenter Server fails with the error: license error 5 diagnostic message license file not found (2011971)
Date Published: 3/6/2012

VMware vCenter Configuration Manager
Links in vCenter Configuration Manager patch assessment reports do not work properly (2014915)
Date Published: 3/7/2012
When ignored machines in vCM are unignored, they are moved to Licensed Machines instead of Available Machines (2014919)
Date Published: 3/7/2012
Using a VMware vCenter Configuration Manager 5.x remote command to deploy software (2008024)
Date Published: 3/8/2012
Server 2008 patch deployments fail with the error: WUSA.exe Access Denied (2008300)
Date Published: 3/8/2012
Cannot create Assessment Templates for some UNIX platforms in vCenter Configuration Manager (2009276)
Date Published: 3/8/2012
vCenter Configuration Manager 5.4.0 patching fails in Red Hat Enterprise Linux version 6.0 (2010181)
Date Published: 3/8/2012
VCM SCR Tool Fails To Download Patches (2010357)
Date Published: 3/7/2012
Deploying the vCenter Configuration Manager patch fails with the error: Process was launched, but Hotfix ###### is not detected (2011736)
Date Published: 3/5/2012
vCenter Configuration Manager EventLogEvents collection job fails with the error: HRESULT 0x80004005 = Unspecified error (2011929)
Date Published: 3/8/2012

VMware vCenter Server
Performance data is missing after upgrading to vCenter Server 5.0 (2012139)
Date Published: 3/8/2012
The VMware VirtualCenter Management Webservices service does not function properly (2013082)
Date Published: 3/7/2012
CentOS 6 and Oracle Linux 6 are not listed as guest operating systems when creating a new virtual machine using vCenter Server (2013448)
Date Published: 3/9/2012
Unable to edit the settings of a virtual machine that is a member of a Datastore Cluster (2013820)
Date Published: 3/9/2012
Troubleshooting issues related to the License Reporting tab in vCenter Server 5.0 (2015026)
Date Published: 3/8/2012
Upgrade to vCenter Server 5.x fails with datastore error or insufficient memory problems (2015055)
Date Published: 3/8/2012
Cannot add a host to vCenter Server due to duplicate IP address (2009113)
Date Published: 3/9/2012
Unable to clear the Hardware Status warnings/errors in vCenter Server (2011531)
Date Published: 3/6/2012
Registering a virtual machine template fails with the error: communication with the virtual machine might have been interrupted (2012774)
Date Published: 3/7/2012
Isolating a vCenter Server instance from the Linked Mode using the Configuration wizard fails with the error: "Isolate instance VMwareVCMSDS" failed (2012957)
Date Published: 3/7/2012

VMware vCenter Server Appliance
Connecting to vCenter Server Appliance 5.0 fails with the error: No connection could be made because the target machine actively refused it (2014860)
Date Published: 3/7/2012

VMware vCenter Server Heartbeat
Replacing SSL certificates for vCenter Server Heartbeat 6.x (2013041)
Date Published: 3/7/2012

VMware vCenter Site Recovery Manager
Cannot scroll down the Network Selector dropdown in Site Recovery Manager 5.0 (2014659)
Date Published: 3/9/2012
Failed to add array manager for MirrorView SRA with error: Failed to connect to management system address while executing 'discoverArrays' command (2009074)
Date Published: 3/6/2012

VMware vCloud Director
Retrieving the organization UUID from VMware vCloud Director (2012943)
Date Published: 3/9/2012

VMware View Manager
Persona Management fails to write user profile to Persona Repository (2014721)
Date Published: 3/5/2012
Connecting to the View desktop using the View Client on Mac OS X fails with the error: Access is denied (2009676)
Date Published: 3/6/2012
Poor performance when moving windows between multiple displays in View 5.0 session (2010359)
Date Published: 3/5/2012
Manually deleting linked clones or stale virtual desktop entries from VMware View Manager 4.5 and later (2015112)
Date Published: 3/7/2012
Overriding View PCoIP Session Variables for Specific Users (2015292)
Date Published: 3/9/2012

VMware vSphere Management Assistant
vSphere Management Assistant 5.0 Patch 1 (5.0.0.1) (2014986)
Date Published: 3/9/2012

VMware Workstation
Importing Windows 7 XP Mode as a virtual machine in VMware Workstation (2014936)
Date Published: 3/8/2012

Zimbra Connectors
Zimbra Hosted BES and Multi-Tenancy (2012514)
Date Published: 3/7/2012

How our Users Contribute to our Collective Wisdom

We had another example today of our customers helping us to correct a small peice of information that had potential for wreacking havoc with one's ESX/ESXi host.

At 11:55 this morning I received a Tweet from colleague John Troyer, alerting me that more than one customer he knew of had been hit with a PSOD (purple screen of death) while attempting to apply an upgrade to their ESX/ESXi host. Apparently, our Compatibility Matrix had an error in it for which versions the update to version 5.0 could apply.

A blog post on Wahl Network here talked more about the problem. I sprung into action and tapped my team of Knowledge Base writers for some insight. By 12:02 I had my answer. KB article 2009586 was written to speak to the issue and it turns out our Compatability Matrix was already being updated to indicate the correct versions after someone internally noticed the oversight.

The main message for this problem is-

Update your host to ESX/ESXi 4.1 Update 1 before adding it to vCenter Server 5.0

~+~

By 12:06, the originating blog had an update posted.

Twitter status
Isn't it incredible how quickly information can move when all the right bits are in place? If you ever spot something like this, Tweet me up at @VMwareKB, and we'll get it fixed lickity split!

New Articles Published for Week Ending 3/3/12

VMware ACE
Launching the ACE master virtual machine fails with the error: Failed to copy the ACE management server's certificate file to the virtual machines ACE resources directory (2013727)
Date Published: 2/28/2012

VMware Data Recovery
VDR 2.0 reports error -1115 ( disk full) messages (2014251)
Date Published: 2/28/2012

VMware ESX
The VirtualCenter Server service fails during vStorage API backup on a virtual machine while in vMotion (2004200)
Date Published: 2/28/2012
Powering on a 64bit virtual machine fails with the error: The buslogic SCSI adapter is not supported for 64-bit guests in this release (2010470)
Date Published: 2/28/2012
Remediating the ESX host with Update Manager fails with the error: The host returns esxupdate error codes: 19 (2014397)
Date Published: 3/1/2012
Failed vMotions and degraded network performance with Emulex OneConnect 10GbE adapter and be2net driver (2013966)
Date Published: 3/2/2012
ESX/ESXi host Cannot Synchronize host due to bad username or password (2014275)
Date Published: 3/2/2012

VMware ESXi
IBM System Networking Distributed Switch 5000V for VMware ESXi 5.x (2009685)
Date Published: 2/28/2012
Stopping the vmware-fdm service on an ESXi 5.0 host that is a HA master node creates VM Faliover attempts (2013249)
Date Published: 2/29/2012
I/O activity pauses on virtual machines with QLogic 81xx series CNA cards on ESXi 5.0 (2014323)
Date Published: 2/29/2012
IBM-LSI Firmware Updater with VMware vSphere 5.0 (2014462)
Date Published: 2/28/2012
vMotioning or adding a network card to a virtual machine fails with the error: Necessary module isn't loaded. (2013128)
Date Published: 2/29/2012

VMware Fusion
Starting the Boot Camp partition as a virtual machine in Fusion fails with the error: Boot Camp partition preprocessing failed (2013111)
Date Published: 2/28/2012
After increasing the size of the virtual disk in Fusion, the Disk Management utility and C: drive continue to show the original size (2013494)
Date Published: 2/29/2012

VMware Service Manager
Copying and pasting from word into the HTML editor sometimes clears the editor when using Internet Explorer 9 (2011007)
Date Published: 3/2/2012
Service Manager Call or Request is visible and accessible even when Service Orders are only partially completed and not submitted (2014373)
Date Published: 2/29/2012
Tasks do not close as redundant when part of a group comprising a closed loop in VMware Service Manager 9.x (2014515)
Date Published: 2/28/2012
Modifying the Menu Options in Service Manager fails with a JavaScript error (2014541)
Date Published: 3/2/2012
The Clone to Knowledge option in the close screen of a Service Manager call fails to create the Knowledge Base article record (2014542)
Date Published: 3/2/2012
When an officer uses the Submit Later option on a Service Manager request, other officers or administrator cannot take control of the request (2014638)
Date Published: 3/1/2012

VMware ThinApp
Troubleshooting an application installed to a long pathname in VMware ThinApp 4.x (2014690)
Date Published: 3/1/2012

VMware vCenter CapacityIQ
Adding the vCenter CapacityIQ license key to vCenter Server fails with the error: Diagnostic message: License file not found (2008404)
Date Published: 2/27/2012
vCenter CapacityIQ service stops working with the error: Invalid VC credentials (2009554)
Date Published: 2/27/2012

VMware vCenter Configuration Manager
Manually loading vCM patch bulletins breaks the assessments (2010841)
Date Published: 2/27/2012
Running patch assessments in vCenter Configuration Manager reports error: arithmetic overflow error (2011179)
Date Published: 2/29/2012
Users with patch administrator role cannot log in to vCenter Configuration Manager 5.5 (2014540)
Date Published: 3/2/2012

VMware vCenter Converter Standalone
"Unable to query the live Linux source machine" when converting RHEL 2.1 with Converter Standalone 5.0 (2011648)
Date Published: 2/27/2012
Converter fails at 1% with the error: Unable to create a VSS snapshot of the source volume(s) (2014365)
Date Published: 2/28/2012

VMware vCenter Operations Manager (vApp)
vCenter Operations Manager Dashboard displays a risk of 100 (2014500)
Date Published: 2/28/2012

VMware vCenter Protect Essentials
Downloading data files after installing the vCenter Protect Essentials Agent fail with the error: Insufficient system resources exist to complete the requested service (2014261)
Date Published: 2/27/2012

VMware vCenter Server
Host sensor data is not updated in vCenter Server 4.1.x and vCenter Server 5.0.x (2007110)
Date Published: 2/29/2012
vSphere Client shows VMware Tools as Unsupported (2011350)
Date Published: 2/27/2012
Search or sort function in vCenter Server reports the error: The operation has timed out (2013126)
Date Published: 2/29/2012
Adding a host to vCenter Server 5.0 fails with the error: Timed waiting for vpxa to start (2014593)
Date Published: 3/2/2012
VPX_TASK table contains entries older than the VC database retention policy (2005293)
Date Published: 3/2/2012
Cannot connect SQL Management Studio Express to the vCenter Server database instance (2010314)
Date Published: 2/29/2012
vSphere Client Administration Tool shows an exclamation mark (2007333)
Date Published: 2/27/2012
When HA (FDM) is disabled, FT virtual machines become unprotected (2009476)
Date Published: 2/27/2012
Host Profiles reports error: Hosts do not have shared datastores (2010671)
Date Published: 2/27/2012
Performance Overview Tab Shows "No data available" and all Past Time Graphs when real time data works. (2010932)
Date Published: 2/28/2012

VMware vCenter Update Manager
Reconfiguring VMware vCenter Update Manager using the Update Manager Utility (2011327)
Date Published: 2/27/2012

VMware vCloud Usage Meter
Changing the logging level of vCloud Usage Meter (2011625)
Date Published: 3/2/2012

VMware Workstation
The Hide Controls view in Workstation 8.x does not work (2013763)
Date Published: 2/28/2012
Keyboard and mouse do not function properly in the virtual machine connected to a domain (2014273)
Date Published: 2/28/2012

Scheduled Maintenance Notification

MaintenanceThis is a notice to all VMware Knowledge Base users that we will be performing system maintenance on the Knowlegdebase servers tomorrow.

The Knowledgebase will be unavailable for approximately 1 hour beginning 6pm on Friday March 3 (GMT-08:00) Pacific Time (US & Canada). This does not affect our SR filing systems, and you can continue to open Support Requests.

We apologize for any inconvenience this creates.

Top 20 Articles for February 2012

Here is our Top 20 KB list for February 2012. This list is ranked by the number of times a VMware Support Service Request was resolved by following the steps in a published Knowledge Base article.