Resolution Path KB articles - the best thing since sliced bread

You’re all familiar with the VMware Knowledgebase, but do you know what a Resolution Path KB is? Well, it’s a very special kind of KB article, and we’ve incorporated Mind Maps into them too, but more on that in a minute.

Resolution Path KBs are collections of modular steps that can be used to solve tech support issues. Being modular, they can be re-used in other resolution paths. A good example is using the ping command to test network connectivity. This step is used in all kinds of troubleshooting procedures. Put a number of these steps together, and you can create sets of very methodical troubleshooting steps.

Mind Maps are a visualization of our Resolution Path KB articles, which help you understand the organization of how it all fits together.

Here are our KBs that are Resolution Paths. You should keep these links close at hand for the products you use. You’ll be surprised at how many common issues are covered in these.