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Monthly Archives: January 2012

Resolution Path KB articles – the best thing since sliced bread

You’re all familiar with the VMware Knowledgebase, but do you know what a Resolution Path KB is?  Well, it’s a very special kind of KB article, and we’ve incorporated Mind Maps into them too, but more on that in a minute.

Resolution Path KBs are collections of modular steps that can be used to solve tech support issues. Being modular, they can be re-used in other resolution paths. A good example is using the ping command to test network connectivity. This step is used in all kinds of troubleshooting procedures. Put a number of these steps together, and you can create sets of very methodical troubleshooting steps.

Mind Maps are a visualization of our Resolution Path KB articles, which help you understand the organization of how it all fits together.

Here are our KBs that are Resolution Paths. You should keep these links close at hand for the products you use. You’ll be surprised at how many common issues are covered in these.

  1. Troubleshooting ThinApp Issues
  2. Troubleshooting Storage Issues
  3. vSphere Install Troubleshooting
  4. Vsphere Licensing Troubleshooting
  5. Resolution Paths for VDR Issues
  6. Resolution Paths for VMware Site Recovery Manager Issues
  7. Unpresenting LUNs from ESX/ESXi 4.x
  8. Resolution Paths for OS Issues
  9. Resolution Paths for Converter Issues
  10. Resolution Paths for Lab Manager Issues
  11. vSphere Troubleshooting Network Issues
  12. VMware View Resolution Paths
  13. vSphere Troubleshooting Management Issues
  14. VMware Update Manager Resolution Paths
  15. VMware Fusion Resolution Paths
  16. VMware Workstation Resolution Path
  17. Fault Resolution Paths
  18. Capacity Planner Resolution Paths

How to Manually Uninstall VMware Fusion 4

Greetings KBTV fans!

Today we have a new video tutorial for you. This video will demonstrate how to manually uninstall VMware Fusion 4…not that you would ever want to do something like that…why would you want to uninstall something as beautiful and amazing as VMware Fusion 4?  🙂

The truth is, every now and then there does in fact arise a need for you to uninstall software such as VMware Fusion 4 from your system, For instance, when you want to upgrade your system or when you want to sell your system to one of your friends but you don’t want your friend to get their hands on your favorite virtualization platform!

We have a similar video for uninstalling VMware Fusion 3. The procedure for uninstalling Fusion 4 is actually quicker and easier than that of Fusion 3. 

For additional instructions and information be sure to check out VMware Knowledge Base article Manually uninstalling VMware Fusion (1017838)

Well, enough rambling and on to the goods!

Here is the video…..

New Articles Published for Week Ending 1/28/12

VMware ESX
High disk latency observed on Dell MD3000i storage array (2004576)
Date Published: 1/27/2012
VMware Tools using approximately 15% CPU after upgrading to ESX/ESXi 4.1 Update 2 (2010732)
Date Published: 1/26/2012
Attempting to add a host to the switch fails with an error: “Cannot complete a vnetwork distributed switch operation for one or more host members” (2010965)
Date Published: 1/23/2012
Configuring LSI® WarpDrive™ SLP-300 Acceleration Card and Deploying with VMware® ESX/ESXi 4.1 (Partner Verified and Support) (2012308)
Date Published: 1/24/2012
How to change all paths to FIXED or Round Robin from the command line (2010034)
Date Published: 1/27/2012

VMware ESXi
Adding a USB device to the virtual machine fails with the error: Error connecting to arbitrator socket: No such file or directory (2011947)
Date Published: 1/25/2012
Enabling Jumbo Frames on the Solaris guest operating system (2012445)
Date Published: 1/24/2012
ESXi 5.0 Host Profile Plug-in Support for Dell EqualLogic (2012546)
Date Published: 1/25/2012
VMware Tools installation in non-US-English 32-bit Windows rolls back and fails with MSI error status 1603 (2012665)
Date Published: 1/27/2012
Upgrading ESXi 4.0 may fail on SmartArray P410/i RAID controllers (2008876)
Date Published: 1/23/2012
When binding a vmkernel port to access the iscsi storage we are getting an error on the CLI "Error: Unknown command or namespace swiscsi nic add" (2006047)
Date Published: 1/27/2012

VMware Fusion
Minimizing virtual machines in Fusion 4.1 (2009933)
Date Published: 1/27/2012

VMware Service Manager
Feedback added when rating a Knowledge Base article in Service Manager is not tracked under History (2012251)
Date Published: 1/23/2012

VMware vCenter CapacityIQ
CapacityIQ does not collect datastore information (2007459)
Date Published: 1/25/2012
VMware vCenter CapacityIQ product update (2012306)
Date Published: 1/25/2012

VMware vCenter Operations Enterprise
vCenter Operations Manager 5:0: Scripts for database upgrade integrity check (2010144)
Date Published: 1/25/2012

VMware vCenter Operations Standard
vCenter Operations does not show in vSphere Client after a vCenter Server reinstall (2005004)
Date Published: 1/24/2012

VMware vCenter Server
ESX/ESXi hosts intermittently disconnect and reconnect in vCenter Server (2004457)
Date Published: 1/23/2012
Best practices for joining vCenter Servers in Linked Mode (2005481)
Date Published: 1/26/2012
Determining which user account initiated a task in vCenter Server 4.x (2009075)
Date Published: 1/25/2012
Adding a host to Cisco Nexus 1000v vSphere Distributed Switch fails with the error: Download failed for url: http://<ip_address>/index.xml (2011367)
Date Published: 1/24/2012
Enabling debug logging for the vSphere 5.0 Web Client Server (2011485)
Date Published: 1/24/2012
Upgrading from vCenter Server 4.1 to 5.0 fails with the Error: Exception Thrown while executing SQL script (2011533)
Date Published: 1/25/2012
The vCenter Server Hardware Status tab reports an Unknown status for the power supply of the VMware certified server (2011953)
Date Published: 1/23/2012
Configuring HA fails with the error: Operation Timed out (2011974)
Date Published: 1/25/2012
Host Profile compliance check fails with an error for the Update Manager ruleset (2012027)
Date Published: 1/24/2012
vCenter Server 4.1 Hardware Status tab does not refresh automatically (2004233)
Date Published: 1/23/2012
Performance Chart not working on Windows 7 64-bit with Internet Explorer 9 (2004310)
Date Published: 1/24/2012
vCenter Service Status page alerts: Unable to retrieve health status (2008664)
Date Published: 1/27/2012

VMware vCloud Director
Changes in vCenter Server are not reflected in vCloud Director (2003679)
Date Published: 1/23/2012
When trying to create a vCloud Network Resource in vCloud Director and vShield Edge you receive the error: Cannot create network (2004892)
Date Published: 1/24/2012
Cannot delete a user in vCloud Director with the error: Unable to delete a user who owns vApp Templates or media (2005261)
Date Published: 1/24/2012
Unable to access datastore in vCloud Director 1.0 after resignaturing LUNs (2003600)
Date Published: 1/23/2012
Virtual machine fails to power on in vCloud Director when copied from vCloud Connector using the Deploy in target cloud option (2004017)
Date Published: 1/23/2012

VMware View Manager
Upgrading VMware View Agent to 4.6 or later fails with the error: VMware SCSI Controller driver (vmscsi.sys) failed to install correctly. (2006287)
Date Published: 1/25/2012
A Wyse P20 zero client cannot connect to a Windows 7 desktop in View 5.0 (2008274)
Date Published: 1/24/2012
Persistent and disposable disks are missing after rebooting Windows XP linked clones (2011205)
Date Published: 1/23/2012
View Desktop logon credentials screen takes 60 seconds to appear (2011702)
Date Published: 1/25/2012
Installing View Composer fails with the error: Error 28011. An error occurred during installation of the VMware View Composer database (2011938)
Date Published: 1/23/2012
Users cannot authenticate and connect to a desktop on one domain (1036325)
Date Published: 1/23/2012
Connecting to the View ADAM Database (2012377)
Date Published: 1/23/2012
View Manager dashboard shows one of the Connection Servers as not available (2012292)
Date Published: 1/23/2012

VMware VirtualCenter
Remote console screen of virtual screen is blank (2003854)
Date Published: 1/23/2012

VMware vShield Edge
VMware vShield Edge 1.0 VPN connection fails in Phase 1 (2004066)
Date Published: 1/23/2012

VMware vShield Endpoint
vShield Data Security does not retain hostname settings (2009519)
Date Published: 1/24/2012

VMware vSphere Storage Appliance
VMware vSphere Storage Appliance does not support memory overcommit (2008050)
Date Published: 1/26/2012

My VMware Simplifies Everything

As more and more of you are signing up to the My VMware beta to get a first glimpse of new and exciting features, we are busy tweaking things to just they way you want.

Launch is fast approaching, and we’ve put together a brand new 10 page slide-deck that demonstrates just how much we have simplified things when it comes to user experience. Take a peek and tell me you’re not looking forward to this! Better yet – sign yourself up for the beta! We still have plenty of spots open.

  My VMware features   My VMware features

 

Show me more of the slides!

-or-

Sign me up for the beta

What are VMware Global Support Services?

Here is a video on how the entire Global Support Services group here at VMware is organized to get you the technical support you need from VMware. Learn about Support Days, a very popular seminar style event we offer, as well as all of the social support channels we offer including Twitter, Facebook, Communities, and our blogs.

Some of you will have seen this video before, but it's a good one to show to our newer subscribers.

 

Angela Jaques is a Director in Global Support Services at VMware.

New Articles Published for Week Ending 1/21/12

VMware ESX
8GB Emulex HBAs may not react to RSCN events properly on older firmware versions (2005235)
Date Published: 1/16/2012
After upgrading from vCenter Server 4.1 to 5.0, the ESX/ESXi 4.1 host fails with the PSOD error: Spin count exceeded (VASpace) – possible deadlock with PCPU 2 (2009586)
Date Published: 1/20/2012
Moving Virtual Machine between two vCenter virtual infrastructures without network connectivity between them (2010089)
Date Published: 1/18/2012
Conflict messages appear when using vCenter Update Manager 4.1 to scan ESX 4.0 hosts (2010484)
Date Published: 1/17/2012
Running VMware Tools in a Red Hat virtual machine fails with the error: Trying to overwrite existing RPC registration for upgrader.create! Aborted (2011101)
Date Published: 1/19/2012

VMware ESXi
Detaching a datastore or storage device from multiple ESXi 5.0 hosts (2011506)
Date Published: 1/17/2012
ESXi 5.0 deployment fails with Evaluation License expired error (2011580)
Date Published: 1/18/2012
ESXi 5.0 host disconnects from vCenter Server within 90 minutes after connecting (2012005)
Date Published: 1/18/2012
ESX host purple screen with error: NOT_IMPLEMENTED bora/vmernel/main/lpage.c:3275 (2012125)
Date Published: 1/17/2012
Realtime performance chart information for metric Highest Latency may be incorrect in ESXi 5.0 (2012309)
Date Published: 1/20/2012
ESX host fails when using an LSI SCSI controller (2011987)
Date Published: 1/19/2012
Storage vMotion of a vCloud Director virtual machine fails with the error: A specified parameter was not correct (2012122)
Date Published: 1/18/2012
ESXi 4.x hosts appear as non-compliant when scanned by Update Manager (2011860)
Date Published: 1/19/2012

VMware Fusion
Starting a Fusion virtual machine fails with the error: A file access error occurred on the host or the guest operating system (2012241)
Date Published: 1/20/2012

VMware Service Manager
KB icons appear as red crosses after VMware Service Manager upgrade (2012013)
Date Published: 1/18/2012
Call history in Service Manager does not show the external service provider when a call is forwarded externally (2010718)
Date Published: 1/18/2012
Deleting a custom field in Service Manager Designer and the database (2012146)
Date Published: 1/19/2012
When forwarding Calls, Requests, or Tasks to an Officer in Service Manager, the Officer is not displayed in the Officers list (2012179)
Date Published: 1/19/2012

VMware ThinApp
Cannot launch a 32bit application packaged with ThinApp on a 64bit platform  (2010986)
Date Published: 1/18/2012

VMware vCenter CapacityIQ
CapacityIQ reports show monthly data even when data collection is set to weekly (2002351)
Date Published: 1/19/2012

VMware vCenter Configuration Manager
Password status appears as Set even when it is locked in some Linux platforms (1025439)
Date Published: 1/16/2012
Creating a vCenter Configuration Manager report to list accounts locked in UNIX machines in the past 24 hours (1025953)
Date Published: 1/16/2012
Manually adding machines to vCenter Configuration Manager fails With the error: Permission Denied (2009425)
Date Published: 1/16/2012
Import/Export tool in vCM fails with the error: Import\Export must be installed on the Source and Target Collectors. The Import\Save will now abort (2010420)
Date Published: 1/16/2012
Unreported dataclass failures in vCenter Configuration Manager (2011183)
Date Published: 1/16/2012
Assessment Results for HPUX bulletins in vCenter Configuration Manager fail (2011185)
Date Published: 1/16/2012
Running an SRS report in vCenter Configuration Manager fails with the error: The request failed with HTTP status 403:Forbidden (2011424)
Date Published: 1/16/2012
Selecting or expanding the nodes in vCenter Configuration Manager does not populate the content pane on selection in vCenter Configuration Manager (2010792)
Date Published: 1/18/2012
Cannot perform patch assessments or deployments in vCenter Configuration Manager (2009200)
Date Published: 1/16/2012
Creating a report to list Machine Serial Numbers in vCenter Configuration Manager (2009734)
Date Published: 1/16/2012
Cannot license a VM Host in vCenter Configuration Manager (2010254)
Date Published: 1/17/2012
Repository data fails to update packages in vCenter Configuration Manager (2011180)
Date Published: 1/16/2012
DB Discovery option in vCenter Configuration Manager is limited only to vCenter Server items (2011182)
Date Published: 1/16/2012
Windows Event SQL reports in vCenter Configuration Manager do not display Windows 2008 events (2011184)
Date Published: 1/16/2012
Collecting ESX/ESXi guest data in vCenter Configuration Manager fails with the error: invalid byte '?' at position 1 of a 1-byte sequence [err:FODC0002] (2011426)
Date Published: 1/16/2012

VMware vCenter Server
Unable to fetch disk and network utilization data from vCenter Server (2010099)
Date Published: 1/19/2012
Security error when accessing the console of a virtual machine in Linked Mode vCenter Server (2011586)
Date Published: 1/19/2012
Creating a Virtual Distributed Switch fails with the error: Incompatible Hosts (2010893)
Date Published: 1/20/2012

VMware vCenter Site Recovery Manager
Starting the SRM service fails with the error: The proxy spec for extension com.vmware.vcDr points to IP_address, not to this host (2009564)
Date Published: 1/20/2012
vCenter Site Recovery Manager (SRM) service crashes with error: Unable to upload dlf 'dlf_srm50.cfg' as the dlf is invalid (2011865)
Date Published: 1/17/2012

VMware vFabric AppInsight
Resetting the vFabric AppInsight password (2011643)
Date Published: 1/17/2012

VMware vFabric Hyperic Agent
Sun JVM 1.5 Garbage Collection and Memory Pool services are not discovered (1034789)
Date Published: 1/16/2012
Monitoring a SiteMinder-protected URL with vFabric Hyperic Server fails with the error: Invalid configuration: Plugin error: 401 (2008749)
Date Published: 1/17/2012
JCA Metrics for Websphere 6.1 and 7 not collected (1034795)
Date Published: 1/16/2012

VMware View Manager
View Manager reports intermittent connection errors (2010373)
Date Published: 1/18/2012
View Manager reports the status of a View desktop that was cloned as Agent Disabled (2010634)
Date Published: 1/17/2012
In a Windows-based tablet, the virtual keyboard does not work in the View desktop (2012003)
Date Published: 1/20/2012
PCoIP Disconnect Codes (2012101)
Date Published: 1/20/2012
Connecting to the View desktop fails with the error: This desktop does not support the requested display protocol (2010852)
Date Published: 1/18/2012
External PCoIP connections fail after upgrading to View Manager 5.0 (2010984)
Date Published: 1/18/2012
Minimum requirements for installing VMware View Manager 5.0 (2011186)
Date Published: 1/17/2012

Zimbra Collaboration Server
Managing certificates with the Zimbra Collaboration Server Administration Console and CLI tools (2007315)
Date Published: 1/16/2012

Medieval Helpdesk

A little humor today.  An oldie but goodie, originally taken from the show "Øystein og jeg" on Norwegian Broadcasting (NRK)in 2001.

New Articles Published for Week Ending 1/14/12

Apache HTTP Server
Configuring access controls for the FTP module included with Apache HTTP Server (2011318)
Date Published: 1/12/2012

Shavlik NetChk Protect
VMware vCenter™ Protect Essentials Plus 8.0 Patch 1 Release (2011943)
Date Published: 1/12/2012

VMware ESX
The Change datastore option in Storage vMotion does a vMotion compatibility check if virtual machines on multiple hosts are selected (2004901)
Date Published: 1/12/2012
Using nfsstat3 to troubleshoot NFS error: Failed to get object: No connection (2010132)
Date Published: 1/10/2012
Duplicate Dynamic Disks show up as Missing in Windows Disk Manager after removing a snapshot (2006279)
Date Published: 1/12/2012

VMware ESXi
ESXi 5.0 issues with PXE booting virtual machines with Citrix Provisioning Server (2008436)
Date Published: 1/10/2012
Cannot log in to ESXi 5.0 hosts in a large domain environment using Active Directory user accounts (2011543)
Date Published: 1/11/2012
vSphere HA (FDM) agent fails to install on an ESXi host when network traffic throughput between ESXi and vCenter Server is insufficient (2011688)
Date Published: 1/11/2012
VMware Tools unrecoverable error: (vthread-3)  Exception 0xc0000094 has occurred (2011950)
Date Published: 1/13/2012
Hardware status tab does not show information for an ESX/ESXi 4.0 host until after a reboot of the host (2011592)
Date Published: 1/12/2012
Creating a new datastore fails with the error: An error occurred during host configuration (2007328)
Date Published: 1/11/2012
On Linux, vCLI installer error results when CPAN is unable to install Perl modules (2011425)
Date Published: 1/12/2012
Registered pseudo devices displayed as "Unknown Unknown" (2011733)
Date Published: 1/12/2012

VMware Service Manager
Enabling Integrated Security within VMware Service Manager (2003750)
Date Published: 1/10/2012
Unable to search for customers in the Customer QD field in Service Manager using the ",firstname" format (2010721)
Date Published: 1/9/2012
Service Manager IPK Workflow rules do not get activated when a call is saved (2010770)
Date Published: 1/12/2012
Officer cannot take ownership of a request generated through the Service Manager customer portal (2010800)
Date Published: 1/12/2012
Linking a request and selecting the Copy Details option in Service Manager fails with the error: Navigation to the page was cancelled (2010930)
Date Published: 1/12/2012
Control buttons for Calls as well as the Info Panel are missing from Call screen on one or more calls. (2011017)
Date Published: 1/12/2012
Service Manager allows officers to add Forum Officers to calls for which they are not the current officer (2011086)
Date Published: 1/12/2012
Close Reason in the Service Manager Call Close screen disappears when calls are forwarded for closure (2011299)
Date Published: 1/9/2012
VMware Service Manager fails to send email notifications after completing workflow tasks (2011301)
Date Published: 1/12/2012
Requests/task message templates in Service Manager Designer show bad field descriptions (2011337)
Date Published: 1/9/2012
Updated link in the history of a Knowledge Base article does not show the correct information (2011430)
Date Published: 1/10/2012
Color changes in the Styles tab of Service Manager Designer affect all calls instead of only the previewed call (2011591)
Date Published: 1/9/2012
Officers are not listed in alphabetical order in the Service Manager Call Forward screen (2011090)
Date Published: 1/9/2012
Opening a Service Manager report exported to Microsoft Excel fails with the error: Excel found unreadable content in 'ReportName.xls' (2011492)
Date Published: 1/9/2012

VMware vCenter Configuration Manager
Scheduling a patch deployment in vCenter Configuration Manager fails with an Internet Explorer script error (2011280)
Date Published: 1/9/2012
vCenter Configuration Manager collections fail when collecting file system data with large number of nested folders and files (2011303)
Date Published: 1/10/2012
vCenter Configuration Manager collections in an Oracle Linux system fails (2011298)
Date Published: 1/9/2012
Clearing failed assessment jobs in vCenter Configuration Manager (2011740)
Date Published: 1/14/2012

VMware vCenter Converter Standalone
P2V fails at 99% for RHEL 6 using VMware vCenter Converter 5.0 (2007355)
Date Published: 1/11/2012

VMware vCenter Operations Standard
Password and alias value(s) when installing Custom SSL Certificate in VMware vCenter Operations Standard 1.0.x (2003036)
Date Published: 1/13/2012
Enabling SSH/SCP on the vCenter Operations Standard appliance (2011420)
Date Published: 1/11/2012

VMware vCenter Server
Historical performance data in vCenter Server does not get saved (2011523)
Date Published: 1/10/2012
Accessing the Storage View tab in vCenter Server fails with the error: The storage service is not initialized (2006964)
Date Published: 1/13/2012
vSphere HA agent is unreachable and the Summary tab of the ESXi host reports the error: vSphere HA reports that an agent is in the Agent Unreachable state (2011192)

Date Published: 1/12/2012
Adding an ESX/ESXi 4.x host to vCenter Server 5.0 fails with the error: The evaluation Mode license assigned to Host <Hostname> has expired (2011655)
Date Published: 1/11/2012

VMware vCenter Server Appliance
Cannot login to the vCenter Server Appliance using the vSphere Client or vSphere Web Client after joining to Active Directory (2008986)
Date Published: 1/12/2012

VMware vCenter Update Manager
Downloading patches with VMware vCenter Update Manager fails to one of the selected sources (2009000)
Date Published: 1/9/2012

VMware vCloud Connector
Cannot change the name of the vCloud Connector 1.5 appliance (2010799)
Date Published: 1/12/2012
Temporary vApp template not deleted from vCloud Director source after using vCloud Connector to copy [v. 1.5 only] (2011910)
Date Published: 1/12/2012
Using vCloud Connector to copy a vApp from Public catalog in vCD fails  [v. 1.5 only] (2011911)
Date Published: 1/12/2012

VMware vCloud Director
Manually installing/uninstalling the vCloud Director host agent on an ESXi host (2003486)
Date Published: 1/13/2012
Unable to access the vCloud Director Web Interface (2004116)
Date Published: 1/13/2012
vCloud Director Web interface displays erroneous entries when an LDAP-based Organization Administrator creates a catalog or catalog item (2007153)
Date Published: 1/10/2012
SSL certificate error when uploading an OVF/OVA in vCloud Director behind a Load Balancer (2007157)
Date Published: 1/13/2012
Performing long running vCloud Director tasks fail and report the error: java.net.SocketException: Connection reset or java.net.SocketException: Read timed out (2007340)
Date Published: 1/10/2012
After upgrading to vCloud Director 1.5, creating and deploying vShield Edge devices fail with the error: Creating/configuring the VR failed (2007520)
Date Published: 1/10/2012
Powering on a vApp in vCloud Director fails with the error: Unable to start the VM resource pool" conversion="p" (2008167)
Date Published: 1/10/2012
Creating a routed network in vCloud Director fails with the error: Code : 70509, Description : Unable to create vShield Edge VM (2010225)
Date Published: 1/10/2012
Unable to change the DNS settings in vCloud Director on an Organization vDC (2010457)
Date Published: 1/12/2012
Character limitations in vCloud Director 1.5 (2011305)
Date Published: 1/11/2012
Starting vCloud Director fails with the error: Unable to connect to database (2006171)
Date Published: 1/10/2012
Deleting a datastore in vCloud Director fails with the error: integrity constraint (VCLOUDUSER.DATASTORE_MANAGEDMEDIA_FK1) violated (2006252)
Date Published: 1/13/2012
vCloud Director logs report the error: Unknown VLAN type received from portSetting %s (2006833)
Date Published: 1/13/2012
Creating a Provider vDC in vCloud Director fails with the error: Cannot create a folder named <name> in VirtualCenter inventory <group-v##> (2006891)
Date Published: 1/13/2012
Creating a new provider vDC in vCloud Director fails with the error: Cannot complete login due to an incorrect user name or password (2006893)
Date Published: 1/13/2012
Starting vCloud Director fails with the error: Could not bind network port: 80 (2006172)
Date Published: 1/10/2012

VMware vFabric Enterprise Ready Server
Enabling public user directories and cgi-bin directories in Apache HTTP Server, vFabric Enterprise Ready Server, and vFabric Web Server (2010978)
Date Published: 1/9/2012

VMware vFabric Hyperic Agent
Starting Hyperic services at the system boot time (2010808)
Date Published: 1/12/2012
Setting up the vFabric Hyperic Agent using the hq-agent.sh setup command fails with the error: Invalid Java Home detected (2011282)
Date Published: 1/12/2012

VMware vFabric Hyperic Server
Getting OutOfMemoryError errors in server.log when starting vFabric Hyperic Server (1027974)
Date Published: 1/12/2012

VMware View Manager
Provisioning View desktops fail due to customization timeout errors (2007319)
Date Published: 1/12/2012
Physical machine converted to a virtual machine causes errors during provisioning when used as the parent to a linked clone pool. (2007505)
Date Published: 1/10/2012
Upgrading the View Agent results in system failure and a blue screen error (2007691)
Date Published: 1/12/2012
Installing VMware View Mac Client on non-Intel based Macs fails (2007701)
Date Published: 1/10/2012
Changing the virtual printer color setting in a View session has no effect on printing (2008269)
Date Published: 1/12/2012
Running the VMware View Powershell cmdlet Get-DesktopVM exits with error: Unexpected error in Admin backend service:null (2009246)
Date Published: 1/12/2012
Windows 7 KMS activation fails on View virtual desktops (2009481)
Date Published: 1/12/2012
Documentation for configuring RSA SecurID for VMware View (2003455)
Date Published: 1/11/2012
Deploying an SSL Certificate Chain for View Connection Server and Security Server (2011848)
Date Published: 1/10/2012
Installing the View Client fails with error: Setup cannot continue. The Microsoft Runtime DLL installer failed to complete installation (2007225)
Date Published: 1/12/2012
View support for one-way trust between Active Directory domains (2007390)
Date Published: 1/12/2012

VMware vShield
Licensing vApps (2011249)
Date Published: 1/11/2012

VMware vShield Endpoint
Unmanaged vShield Endpoint 1.0 components remain after upgrading vShield Manager from 4.1 to 5.0 (2011482)
Date Published: 1/11/2012

VMware vSphere Web Services SDK
The vendorId, subVendorId, deviceId, and subDeviceId in the WSDL platform are incorrectly represented as xsd:short (2011773)
Date Published: 1/12/2012

VMware Workstation
Audio distorted in Windows 7, Vista and Windows 2008 server virtual machines on VMware Workstation 8 (2012007)
Date Published: 1/13/2012

ZCS Network Edition
MySQL crash recovery in Zimbra Collaboration Server (2004899)
Date Published: 1/12/2012
Understanding Logger in Zimbra Collaboration Server 6.x and 7.x (2004903)
Date Published: 1/10/2012
Connection to Zimbra database fails with error: ERROR 1044: Access denied for user (2007313)

Date Published: 1/12/2012

Zimbra Collaboration Appliance
VMware Zimbra support information  (2000288)
Date Published: 1/13/2012

Zimbra Collaboration Server
Using Log4j to configure mailboxd logging in Zimbra Colloboration Server (2004904)
Date Published: 1/12/2012
Log files in Zimbra Collaboration Server (2004905)
Date Published: 1/11/2012

How to copy a virtual machine in VMware Fusion 4

We are a few weeks into the new year but the KBTV crew thought that it would be nice to wish all of our viewers, subscribers and friends a very Happy New Year..belated ones count, right?

To kick off this new year we are going to be uploading several videos over the coming weeks. To start us off, here is a video covering our VMware Fusion product.

In this video we look at copying a virtual machine in VMware Fusion 4. In this tutorial you will see how to copy the virtual machine as well as some best practices and tips which will help you out.

This video is based on VMware Knowledge Base article Copying a virtual machine in VMware Fusion (1001524).

Enjoy!

What are we Missing?

Social Media Specialist at VMware Rick BlytheThis morning while going about my duties monitoring various social media I picked up a Tweet from a customer indicating he had just gotten past a particularly nagging problem during one of his upgrades. What caught my eye being a representative of the Knowledge Management team here at VMware was the fact that he cited a blog post (not one of ours) as having the fix he needed, and as well, pointing out that his problem was not found in our Knowledgebase.

This was enough for me to pounce on the opportunity to fill a gap in our arsenal of KB articles. I have a whole team of subject matter experts at my disposal whose sole task is to author new KB articles. We also have an elaborate workflow process wrapped around every aspect of what we do. In a matter of minutes I had a work item in the hopper to be processed by one of our technical experts, to be then sent through a team of technical writers for final edits, and then on to final publishing in our Knowledgebase.

I Tweeted back to this customer that we were taking action too. One more opportunity to (hopefully) exceed expectations!

Most of our KB content comes from our support engineers manning our phones in our call centers, but a significant number also come from this customer driven discovery process. It's a win-win for us.

If you ever need a fix for something we have not covered in the KB, we invite you to simply ask for it!

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