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Monthly Archives: December 2011

New Articles Published for Week Ending 12/17/11

VMware Data Recovery
Virtual machine disks become unchecked in VMware Data Recovery appliance backup jobs (2010592)
Date Published: 12/12/2011

VMware ESX
VMFS volumes are not usable and appear with question mark (?) in the /vmfs/volumes directory (1036676)
Date Published: 12/15/2011
VMware ESX 4.0 Patch Release ESX400-201112401 (2009998)
Date Published: 12/13/2011
VMware ESX 4.0 Patch ESX400-201112401-BG: Updates kernel (2009999)
Date Published: 12/13/2011
Snapshots are not removed after the virtual machine is backed up using a third party backup software (2010605)
Date Published: 12/15/2011

VMware ESXi
IBM Firmware Update Provider Broker (FUPB) with VMware vSphere 5.0 (2008775)
Date Published: 12/16/2011
IBM-LSI Firmware Updater with VMware vSphere 5.0 (2008781)
Date Published: 12/16/2011
VMware ESXi 5.0 Patch Image Profile ESXi-5.0.0-20111204001-standard (2009330)
Date Published: 12/16/2011
IBM CBB Providers for IBM x86 series Servers Support on ESXi 5.0 (2004168)
Date Published: 12/16/2011
VMware ESXi 5.0 Patch ESXi500-201112401-SG: Updates esx-base (2007671)
Date Published: 12/16/2011
VMware ESXi 5.0 Patch ESXi500-201112402-BG: Updates tools-light (2007672)
Date Published: 12/16/2011
VMware ESXi 5.0 Patch ESXi500-201112403-SG: Updates net-e1000 and net-e1000e (2007673)
Date Published: 12/16/2011
VMware ESXi 5.0 Patch ESXi500-201112404-BG: Updates misc-drivers (2007674)
Date Published: 12/16/2011
VMware ESXi 5.0 Patch ESXi500-201112405-BG: Updates net-be2net (2007675)
Date Published: 12/16/2011
VMware ESXi 5.0, Patch Release ESXi500-201112001 (2007680)
Date Published: 12/16/2011
IBM IMM Providers for IBM x86 series Servers support on ESXi 5.0 (2008776)
Date Published: 12/16/2011
Image Profiles of ESXi 5.0 Hosts (2009231)
Date Published: 12/16/2011
VMware ESXi 5.0 Patch Image Profile ESXi-5.0.0-20111204001-no-tools (2009334)
Date Published: 12/16/2011

VMware Service Manager
Letter generation for VMware Service Manager not working correctly (2008721)
Date Published: 12/15/2011
A saved search button in the custom toolbar is not visible after upgrading to VMware Service Manager 9.1 (2010213)
Date Published: 12/12/2011
Selection is not remembered if Select A Category is chosen from the Category dropdown (2010217)
Date Published: 12/12/2011
Organization does not populate after creating a New Customer in a new Incident (2010623)
Date Published: 12/15/2011
Requests are not in the same partition as their corresponding tasks (2010720)
Date Published: 12/13/2011
Attempting to bulk close requests from the Request Outstanding screen fails with error: You could not action Requests xxxx, xxxxx (2009818)
Date Published: 12/13/2011
VMware Service Manager 9.1 SLA Alert Level field displays as text instead of an icon (2010208)
Date Published: 12/12/2011
Cannot choose the extension fields within the Common field as additional columns in the VMware Service Manager 9.1 Workload view (2010209)
Date Published: 12/12/2011
VMware Service Manager 9.1 focus changes when a Workload view has two rows with the same Item No value (2010211)
Date Published: 12/12/2011
A blank screen displays during an export or import for Config Portability in VMware Service Manager 9.1 (2010212)
Date Published: 12/12/2011
Data does not display when adding extension fields that are within an extension field in VMware Service Manager 9.1 (2010214)
Date Published: 12/12/2011
Error when upgrading VMware Service Manager 9.0 RP05 to 9.1 with an Oracle database (2010216)
Date Published: 12/12/2011
When ordering multiple orders for an item in the portal service catalogue, the numbered tabs for those multiple orders may not be displayed correctly at the top of the form (2010218)
Date Published: 12/12/2011
Cannot link calls using the API in VMware Service Manager 9.0 (2010464)
Date Published: 12/16/2011

VMware vCenter AppSpeed
Notice of End of Availability and End of Support Life for VMware vCenter AppSpeed (2010764)
Date Published: 12/13/2011

VMware vCenter Server
vCenter Server 5.0 Inventory service stops with the error: The process cannot access the file because another process has locked a portion of the file (2010667)
Date Published: 12/15/2011

VMware vCenter Site Recovery Manager
Setting the LVM.enableResignature to 1 remains set after a test failover (2010051)
Date Published: 12/16/2011

VMware vCloud Request Manager
Notice of End of Availability and End of Support Life for VMware vCloud Request Manager (2010767)
Date Published: 12/13/2011

VMware vFabric Enterprise Ready Server
Receiving notifications for patches, security updates, and/or End Of Life announcements (2010517)
Date Published: 12/15/2011

VMware vFabric SQLFire
VMware vFabric License Server does not support vFabric SQLFire 1.0 Professional Edition a la carte (2010791)
Date Published: 12/14/2011

VMware View Manager
Unable to change the datastore where the replica is stored for an existing View pool (2004008)
Date Published: 12/16/2011
Location based printers are not visible in large View Manager environments (2009773)
Date Published: 12/16/2011
Linked Clone delta file in View Manager 3.x grows excessively in size (2010202)
Date Published: 12/16/2011
Keystrokes are dropped between the View Client and virtual machine during the PCoIP session (2009890)
Date Published: 12/16/2011

VMware Workstation
Silent installation of Workstation 8.0 ignores parameters (2010342)
Date Published: 12/16/2011

How to Fix an Unexpected Signal 10 error in VMware Fusion

Howdy y'all!

We have a new video for you which I am sure will be of a great help to any of you VMware Fusion users out there who have ever encountered a signal 10 error while trying to power-on or resume a virtual machine. 

Our video discusses and demonstrates the solution to this problem as described in Fixing an unexpected signal 10 error in Fusion (1018757).

Be sure to read the Knowledge Base article for additional information and context.

New Articles Published for Week Ending 12/3/11

VMware Data Recovery
Installing the VMware Data Recovery 2.0 client fails with the error: unexpected exception fault -1 (2008493)
Date Published: 12/9/2011

VMware ESX
Adding an NFS share on Synology Incorporated NAS DS1010+ fails with the error: Unable to complete Sysinfo operation (2009919)
Date Published: 12/9/2011
VMware ESX 4.1 Patch Release ESX410-201112001 (2009987)
Date Published: 12/9/2011
VMware ESX 4.1 Patch ESX410-201112401-BG: Updates kernel (2009989)
Date Published: 12/9/2011
Cannot delete a datastore after the datastore exceeds the 2 terabyte limit (2008021)
Date Published: 12/6/2011
Configuring the Fusion-io ioDrive and ioDrive Duo on ESX 4.x (Partner Verified and Support) (2010426)
Date Published: 12/5/2011

VMware ESXi
ESXi 5.x fails to install when using PXELINUX (2007660)
Date Published: 12/9/2011
VDDK 5.0 does not return error for SAN write to offline LUN (2010428)
Date Published: 12/8/2011
Clash between snapshot and non-snapshot device (1008079)
Date Published: 12/6/2011
Starting the Linux virtual machine fails with the error: Kernel Panic – not syncing: IO-APIC + timer doesn't work! Boot with no apic: (2000808)
Date Published: 12/7/2011
VMware Tools displays the message: Out of date (2009096)
Date Published: 12/8/2011

VMware Fusion
Support for running ESX/ESXi as a nested virtualization solution (2009916)
Date Published: 12/6/2011

VMware Service Manager
Troubleshooting Integrated Security within VMware Service Manager (2003751)
Date Published: 12/9/2011
Filter Template by Type option in Service Manager is greyed out (2009652)
Date Published: 12/9/2011
Monitors do not automatically refresh after being placed within a dashboard (2010159)
Date Published: 12/7/2011
Error when patching VMware Service Manager 8: Process performance counter is disabled, so the requested operation cannot be performed (2010021)

Date Published: 12/8/2011
Cancelling a call in VMware Service Manager 9.x fails with error (2006302)
Date Published: 12/6/2011
Dropdown fields configured in the Service Manager Designer contain a blank value and a default value of Unspecified (2008502)
Date Published: 12/9/2011
Security Profiles tab on the Person Details screen does not recognize the read-only setting (2009634)
Date Published: 12/7/2011
VMware Service Manager query Get Officer Alerts runs slowly (2009637)
Date Published: 12/8/2011
Comma-separated currency values in VMware Service Manager's price field do not display correctly (2010320)
Date Published: 12/7/2011

VMware vCenter Server
Upgrading to vCenter Server 5.0 fails with the error: JDBC Connectivity to the database using the generated JDBC URL failed (2006642)
Date Published: 12/5/2011
Reconfiguring HA (FDM) on a cluster fails with the error: Operation timed out (2008609)
Date Published: 12/5/2011
vCenter Service Status reports the error: Unable to retrieve health data http://<old.hostname>:10443/secure/health (2009934)
Date Published: 12/5/2011
After upgrading to vCenter Server 5.0, vSphere PowerCLI 5.0 fails to perform guest operations (2010065)
Date Published: 12/5/2011

VMware vCenter Site Recovery Manager
Recovery Plan status stays at Recovery In Progress if the SRM server restarts during recovery (2010056)
Date Published: 12/8/2011

VMware vFabric Enterprise Ready Server
Marking a web application as distributable for clustering under Tomcat (2009719)
Date Published: 12/9/2011

VMware View Manager
View authentication fails for Kiosk user (2009781)
Date Published: 12/7/2011
Reconnecting to the View desktop that has a screen saver active changes the screen resolution (2009973)
Date Published: 12/5/2011
Creating a new desktop pool fails with the error: View Composer agent initialization state error (-1): illegal state (waited 0 seconds) (2009713)
Date Published: 12/8/2011

VMware VirtualCenter
Upgrading vCenter Server fails with the error: failed to execute SQL script (2010174)
Date Published: 12/6/2011

VMware vSphere Storage Appliance
VMware vSphere Storage Appliance error after installation: The VSA cluster is unavailable: Creating VC Session failed (2010233)
Date Published: 12/9/2011

VMware Workstation
Creating a Workstation virtual machine using existing VMDK virtual disks (2010196)
Date Published: 12/9/2011

We invite you to experience ‘My VMware’

We have a major Beta announcement and invitation for everyone today.

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My VMware

My VMware is a new, integrated, self-service, account-based site that is focused on simplifying and streamlining your interactions with VMware. My VMware will dramatically improve and transform the way you manage your VMware product licenses and support. And it's coming in the first half of 2012.

You are invited to participate in the Beta testing for My VMware and be one of the first to preview the key enhancements. Your feedback is very important to us and will contribute to the final look, feel, and usability of My VMware.

Things are getting underway, so come have a look!

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VMware KBTV videos now even easier to find

Have you seen the new YouTube interface lately? They've made lots of improvements that make it easier to find what you're after. For instance, our very own VMware KBTV channel now has a sidebar with our featured playlists. Just pick one that interests you and sit back and learn from VMware Tech Support Engineers.

Screen Shot 2011-12-06 at 1.11.01 PM

Top 20 Articles for November 2011

Here is our Top 20 KB list for November 2011. This list is ranked by the number of times a VMware Support Service Request was resolved by following the steps in a published Knowledge Base article.

  1. Troubleshooting VMware High Availability (HA) (1001596)
  2. Recreating a missing virtual machine disk (VMDK) descriptor file (1002511)
  3. Best practices for using and troubleshooting VMware Converter (1004588)
  4. Enhanced VMotion Compatibility (EVC) processor support (1003212)
  5. Restarting the Management agents on an ESX or ESXi Server (1003490)
  6. Upgrading to vCenter Server 5.0 best practices (2003866)
  7. Consolidating snapshots (1007849)
  8. Virtual machine does not power on because of locked files (10051)
  9. Using esxtop to identify storage performance issues (1008205)
  10. Collecting diagnostic information for VMware Fusion (1003894)
  11. Purging old data from the database used by vCenter Server (1025914)
  12. Enabling syslog on ESXi 3.5 and 4.x (1016621)
  13. Diagnosing an ESX or ESXi host that is Disconnected or Not Responding in vCenter Server (1003409)
  14. Manually deleting linked clones or stale virtual desktop entries from VMware View Manager (1008658)
  15. Cloning and converting virtual machine disks with vmkfstools (1028042)
  16. Collecting diagnostic information for VMware ESX/ESXi using the vm-support command (1010705)
  17. Upgrading to ESX 4.1 and vCenter Server 4.1 best practices (1022104)
  18. Collecting diagnostic information for VMware ESX/ESXi using the vSphere Client (653)
  19. Understanding virtual machine snapshots in VMware ESX (1015180)
  20. Virtual machines stop responding when any LUN on the host is in an all-paths-down (APD) condition (1016626)