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Monthly Archives: September 2011

VMware View 4.x is not Supported in vSphere 5.0

Those of you using VMware View have probably already seen this post about the potential of data loss if you do not follow the specific instructions in the KB article when upgrading from View 4.x

We have another equally important piece of information you also want to be fully aware of.

Customers that are upgrading their vSphere environment to 5.0 need to understand that VMware View 4.x is not supported in vSphere 5.0. View 5.0 is however, backwards compatible to several older versions of vSphere. It is then necessary to upgrade your View infrastructure first, before vSphere.

Please consult KB vSphere 5.x does not support View Manager 4.x (2006216) for details on this matter.

If you have already upgraded Virtual Center to 5.0 and have not experienced any errors in your View environment it is highly advisable that you disable provisioning on all View pools immediately and schedule a View upgrade prior to provisioning any additional desktops.  If a pool has already attempted to provision new desktops and become corrupted, it may be necessary to rebuild the pool.

New Articles Published for Week Ending 9/24/11

VMware ESX
After upgrading to vSphere 5, you see the HA error: vSphere HA Cannot be configured on this host because its SSL thumbprint has not been verified (2006210)
Date Published: 9/23/2011

VMware ESXi
The Summary tab of the ESXi 5.0 host reports the warning: System logging not Configured on host <hostname> (2006834)
Date Published: 9/19/2011
Installing Cisco Nexus 1000v license failed (2003602)
Date Published: 9/22/2011
Can't enable Windows Aero themes after switching back and forth between Windows 7 basic and Aero (2006746)
Date Published: 9/23/2011

VMware Fusion
Manually uninstalling VMware Tools in a Mac OS guest (2005390)
Date Published: 9/19/2011
Encrypting a virtual machine in VMware Fusion 4 (2005714)
Date Published: 9/23/2011
Adding Windows applications to your Mac's Applications folder using VMware Fusion (2005730)
Date Published: 9/19/2011
A Linux Boot Camp partition with VMware Tools installed fails to boot natively (2005913)
Date Published: 9/19/2011
DHCP over Bridged networking in Linux guests does not work when using Mac OS Lion 10.7 or later (2006775)
Date Published: 9/19/2011
Upgrading VMware Tools to Fusion 4 or Workstation 8 fails with a VMware Tools unrecoverable error (2006900)
Date Published: 9/22/2011
Installing VMware Tools in a Windows 2000 virtual machine fails with the error: Microsoft Runtime DLLs cannot be installed on this Operating System. Please see Microsoft KB835732 (2007120)
Date Published: 9/23/2011
Wacom Tablets not functioning properly after upgrading to Fusion 4 (2007106)
Date Published: 9/23/2011

VMware Service Manager
When importing Workflow templates in Service Manager, unable to select the correct value if multiple values exist with a similar name (2006699)
Date Published: 9/23/2011
Incoming emails are not generating new calls in Service Manager 9.0 (2006926)
Date Published: 9/23/2011
Cannot upload objects to a Service Manager request or call (2007014)
Date Published: 9/23/2011
Emails are not sent when Service Manager calls are forwarded for resolution per the closure rules (2007023)
Date Published: 9/23/2011

VMware vCenter Converter Standalone
Windows virtual machine reports high CPU utilization after a V2V conversion (2004323)
Date Published: 9/19/2011
P2V conversion of a Windows server fails at 1% (2006659)
Date Published: 9/23/2011

VMware vCenter Lab Manager
Deleting a NIC from a Linux VM in Lab Manager removes the wrong IP address from the guest (1022522)
Date Published: 9/19/2011

VMware vCenter Orchestrator
Exporting and importing input parameters in vCenter Orchestrator (2007031)
Date Published: 9/21/2011
Working with vCenter Orchestrator over SSL connection (2007032)
Date Published: 9/21/2011

VMware vCenter Server
vCenter Server 5.0 does not support MS SQL Server 2005 Express (2006706)
Date Published: 9/23/2011
Installing vCenter Server 5.0 fails with the error: Setup cannot create vCenter Server Directory Services instance (2006850)
Date Published: 9/23/2011
Upgrading to vCenter Server 5.0 fails with the error: The DB user entered does not have the required permissions needed to install and configure vCenter Server with the selected DB. (2006904)
Date Published: 9/20/2011

VMware vCenter Site Recovery Manager
VMware Site Recovery Manager 1.x service becomes unresponsive (2002538)
Date Published: 9/19/2011
Unable to failover a virtual machine in VMware vCenter SRM with a No host is compatible error (2005681)
Date Published: 9/19/2011

VMware vCenter Update Manager
Remediating an ESXi host using vCenter Update Manager 5.0 fails with the error: The operation is not supported on the selected Inventory objects. (2006847)
Date Published: 9/19/2011

VMware vCloud Director
Cannot compose a vApp or add a virtual machine to a vApp after upgrading from vCloud Director 1.x to 1.5 (2007019)
Date Published: 9/21/2011
Upgrading from vCloud Director 1.0.x to 1.5 fails during the database upgrade (2006919)
Date Published: 9/23/2011

VMware vFabric Hyperic Server
Unable to activate VMware vFabric Hyperic software using VMware vFabric tc Server 2.6 license keys  (2007158)
Date Published: 9/23/2011

VMware View Manager
In View Administrator, a View desktop has a status of "Provisioned (Missing)" (2004269)
Date Published: 9/19/2011
Installing and configuring VMware View Security Server in View Manager 4.6 and later versions (2006887)
Date Published: 9/20/2011
User Data Disk created in VMware View 4.0.x does not appear in View 4.5 or later (2006957)
Date Published: 9/21/2011
When you attach a disk to a parent virtual machine, configure View Composer linked clones with persistent disks, and customize the clones with Sysprep, provisioning operations might fail on some clones. (2006967)
Date Published: 9/19/2011
Cannot delete some VMs in a pool if the VM names are not unique (2006748)
Date Published: 9/23/2011
Configuring certificates for View security servers that use a load balancer (2006751)
Date Published: 9/23/2011
In View 5.0, View Administrator does not check for certain invalid characters in tags used to restrict View desktop access to View Connection Server instances. (2007013)
Date Published: 9/19/2011

Important KB Article for those Upgrading from VMware View 4.0.x

We want to bring your attention to an important VMware View KB article that informs you about the incompatibility between User Data Disks created in View 4.0.x and Versions 4.5.x and later.

This incompatibility can result in loss of data under certain circumstances.

If you are still running View 4.0.x with plans to upgrade, we recommend you familiarize yourself with this KB immediately.

User Data Disk created in VMware View 4.0.x does not appear in View 4.5 and later (2006957)

Downloading and Installing VMware Workstation 8 on a Windows Based System

Morning virtualization fans!

To mark the release of VMware Workstation 8, we will be releasing several videos over the coming weeks which will discuss and demonstrate some of the many new features that are available for your use within the product.

To start us off, today we have a video for you in which we will show how to download and install VMware Workstation 8 on a Windows-based system.

Subscribe to this blog and our KBTV video channel on YouTube so as to not miss fresh new content!

 

Top Enterprise Desktop KBs Linked September 1-14

by Charlie Rizor

CharlieRizor The Knowledge Management team at VMware is working hard, empowering you to resolve your issues in less time than it takes to pick up the phone and open a support request.  I'd like to highlight for you the top Enterprise Desktop KB articles being used by Technical Support to resolve your support requests in the last two weeks. Our Enterprise Desktop products are primarily comprised of VMware View and ThinApp.

If you don't see the solution to a problem you are encountering, I invite you to take a moment to search the knowledge base.  Don't forget to leave feedback and rate our articles.  If you don't find a solution in the knowledge base, you can request new content here.

 

Top KB articles linked to a Support Request for our Enterprise Desktop Products:

 

"And seeing ignorance is the curse of God,
Knowledge the wing wherewith we fly to heaven"
-William Shakespeare  Henry VI, Part 2

Fusion 4 is here!

After years in the making, and months in the testing, Fusion 4 is here! The development team is excited, the support team is excited, and the knowledge management team is dedicated to providing you all the information you need.

Judging by the huge load we’re seeing on our Knowledge Base servers, and our download servers, you’re as excited as we are – if not more so. We know the servers a little slow right now, and we ask you to bear with us. Just like the Super Bowl, everyone is doing the same thing at the same time.

There are a few topics that we keep getting asked about. We do have an article with VMware Fusion 4 sales, licensing and compatibility FAQs, but these questions are being asked frequently enough that they’re worth revisiting … and even expanding on.

Upgrade pricing: The current price for Fusion 4 is $49.99 USD. That price is for everyone: new customers, old customers, academic customers and upgrade customers. The price will go up at the end of the year.

Subscription pricing: If you have a subscription to Fusion, your complimentary license should be available sometime in October. Once again, I don’t know when, sorry. (I’m more of a technical guy than a marketing guy.) If you have not received your license key, you can use this VMware Fusion 4  evaluation license key to activate your product:  5002M-99H13-M82Y2-AR9R0-1HXJH. This evaluation license key expires on Oct 31st, 2011.

Download troubles: If you’re having trouble downloading Fusion, it might be just because the servers are slow. You might also be running into trouble with the download site’s Download Manager – try the option to “Use Web Browser”, instead.

Support for Lion and Mac OS virtualization: Fusion 4 was built to run on OS X.7, and fully supports Lion hosts. Fusion 4 runs just fine on Snow Leopard -  OS X 10.6.7 and above. Fusion 4 also supports running Lion Client, Lion Server, Snow Leopard Server, and Leopard Server in virtual machines. Our press release spells it all out.

Support for Windows 8: While Windows 8 isn’t officially released, it seems to work well so far in VMware Fusion 4. While we don't support a new operating system until it is officially released, feel free to have fun with it today. We look forward supporting Windows 8 when it is officially released.

Error when installing VMware Tools or the bundled antivirus: The light version of Fusion doesn’t include VMware Tools for Linux distros, early versions of Windows, or the bundled McAfee software. Download the full version and you should be all set. For more information, see Fusion 4 VM shows error: Could not find component on update server (2006784).

To round off this article, and give you a little more reading, here are the top KB articles that are most likely to be useful to you right now:

  1. VMware Fusion 4 sales, licensing and compatibility FAQs (2006208)
  2. Licensing VMware Fusion (1015444)
  3. System requirements for VMware Fusion (2005196)
  4. Overview of new features in Fusion 4 (2005709)
  5. Moving from Fusion 2 or 3 to Fusion 4 (2005070)
  6. Downloading and Installing VMware Fusion (1005466)
  7. Creating a Mac OS X Server virtual machine (2005793)
  8. Installing Mac OS X 10.7 (Lion) as a virtual machine in Fusion 4 (2005334)

Oh, and I almost forgot one thing that I find very exciting. For the first time, the VMware Fusion Help and the Getting Started with VMware Fusion guides are online! Have a look at our shiny, brand new VMware Fusion 4 Documentation Center.

Downloading and installing VMware vCenter Converter Standalone 5

Hey there folks, we have a new video for you today.

This video provides a short demonstration of how to download and install VMware vCenter Converter Standalone version 5.

Converter Standalone version 5 is the latest release of our popular Converter software which is a very useful application that allows you to virtualize your physical machines and convert them into VMware based vms. You can then take your vms and run them on platforms such as vSphere, ESXi, VMware Workstation, VMware Player, and more.

For additional information relating to vCenter Converter Standalone version 5, check out https://www.vmware.com/support/pubs/converter_pubs.html

 

Scheduled Maintenance – September 17

VMware will be performing system maintenance to several VMware web applications September 17th from 7:00pm to 8:00pm Pacific Time.

If you need to file a support request while the upgrade is in progress, you will need to call VMware Technical Support for assistance. Our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

New Articles Published for Week Ending 9/10/11

Wavemaker
WaveMaker Content Added to the Knowledge Base (2006289)

Date Published: 9/6/2011

VMware ESX
Understanding host patch severity and host patch category in Update Manager 5.0 (2004397)
Date Published: 9/8/2011
Using the VMware HCL and product interoperability matrixes (2006028)
Date Published: 9/5/2011

VMware ESXi
Adding an existing virtual disk to a virtual machine with snapshots fails with the error: An internal error occurred in the vSphere Client (2000577)
Date Published: 9/7/2011
Virtual machine resource settings are not retained when DRS is enabled on a cluster (2004028)
Date Published: 9/6/2011

VMware Fusion
VMware Player or a Workstation or Fusion trial does not download with the message: Please Activate (2006337)
Date Published: 9/7/2011

VMware Service Manager
Unable to access the help content when the Service Manager portal is launched in Firefox (2005326)
Date Published: 9/9/2011
During a Workflow Template import on a partitioned system in Service Manager 9.0, multiple values appear with the same name (2005747)
Date Published: 9/9/2011
The MessageSendMessageByTemplate API transaction does not update the subject line correctly in Service Manager 9.0 (2005948)
Date Published: 9/9/2011
When updating a Person record in Service Manager, the security roles do not get updated (2006101)
Date Published: 9/9/2011
Cloned calls pick up the IPK Assignment rule from the original call in VMware Service Manager 9.0 (2006178)
Date Published: 9/9/2011
The Tabbed section in the Service Manager Service Desk screen appears as Required even after all the required fields are deleted (2006314)
Date Published: 9/9/2011
When using low screen resolution, data is not displayed properly in Service Manager (2006343)
Date Published: 9/9/2011
Upgrading from VMware Service Manager 8.x to 9.0 fails with the error: ALTER TABLE statement conflicted with the FOREIGN KEY constraint "CL_WRK_RCIP_MESSAGE_MAP_REF_FK" (2006346)
Date Published: 9/9/2011
Upgrading the Service Manager database when non-template records are linked to a single customer record fails with the error: No records were found to upgrade (2006348)
Date Published: 9/9/2011
Unable to set Send Email as the default option when logging a request from the customer portal (2001424)
Date Published: 9/8/2011
Delegation Setup link is not visible in the Service Manager 9.x Customer portal (2003732)
Date Published: 9/7/2011
VMware Service Manager 9.x searches do not return any result even when there is data in the database (2004897)
Date Published: 9/7/2011
Performance issues with API in VMware Service Manager 9.x (2005331)
Date Published: 9/7/2011
Invalid tasks appear in the Service Manager monitor view (2005720)
Date Published: 9/8/2011
Service Manager notifications are sent to unrelated stakeholders (2005915)
Date Published: 9/8/2011
Unable to add fields from a custom stored procedure to a report in VMware Service Manager 9.x (2005929)
Date Published: 9/7/2011
Cannot unlink Knowledge Base articles from tickets in Service Manager 9.x (2005969)
Date Published: 9/8/2011
Links within the Links pane in Service Manager People records cannot be fully controlled (2005973)
Date Published: 9/8/2011
Customer approvals within workflow components are not forwarded to the correct recipient in VMware Service Manager 9.x (2005986)
Date Published: 9/7/2011
VMware Service Manager 9.0 event log reports the error: Unable to apply mapped value. Either BOF or EOF is True, or the current record has been deleted (2005989)
Date Published: 9/7/2011
Pressing Enter in the Organization QD on the Service Manager customer portal fails to work (2005990)
Date Published: 9/7/2011
In a closed call in Service Manager, Close Time occurs before Resolve Time (2006067)
Date Published: 9/9/2011
Cannot close requests that are not submitted in VMware Service Manager 9.0 (2006179)
Date Published: 9/7/2011
When a Messaging Task is cloned in Service Manager 9.x, the new task is forwarded to a group with the Email checkbox enabled (2006182)
Date Published: 9/7/2011
Unable to define a change window for a CI in the Define Change Window task of Service Manager 9.x (2006189)
Date Published: 9/7/2011
The Impact on a Service Manager call shows a value that does not exist in Admin (2006217)
Date Published: 9/8/2011
Cannot perform a bulk closure of approval tasks in Service Manager 9.0 (2006265)
Date Published: 9/8/2011
Cannot add additional data scale/questions to the Customer Survey screen in Service Manager 9.0 (2006270)
Date Published: 9/8/2011
Replying to a Request No. <X> has been updated email logs a new call instead of updating the existing request in Service Manager 9.0 (2006300)
Date Published: 9/8/2011

VMware ThinApp
Windows event logs report side by side (SxS) events when running a ThinApp application  (2005254)
Date Published: 9/8/2011

VMware vCenter Configuration Manager
Collecting diagnostic information for VMware vCenter Configuration Manager (2001258)
Date Published: 9/7/2011

VMware vCenter Server
Physical NICs set to Auto-negotiate cannot be changed to Fixed by using Host Profiles if the same speed and duplex settings are present (2005112)
Date Published: 9/7/2011
Exporting vApp as OVF fails with message  "No Connection could be made because the target machine actively refused it" (2005684)
Date Published: 9/9/2011

VMware vCenter Site Recovery Manager
Guest customization fails with a virtual machine using OSP Tools and VMware vCenter Site Recovery Manager (2006367)
Date Published: 9/8/2011

VMware vFabric Data Director
Cannot route FQDN for web console of management server (2005691)
Date Published: 9/9/2011
Configuring a proxy server and exceptions in your web browser (2005692)
Date Published: 9/9/2011
vPostgres databases fail to provision (2005694)
Date Published: 9/9/2011
Requirements for installing VMware vFabric Data Director (2006108)
Date Published: 9/9/2011
Preparing vSphere 5.0 for VMware vFabric Data Director (2006198)
Date Published: 9/9/2011
Deploying the VMware vFabric Data Director vApp (2006209)
Date Published: 9/9/2011

VMware vFabric Enterprise Ready Server
Setting up log rotation for vFabric Enterprise Ready Server httpsd instances (1038369)
Date Published: 9/7/2011
Determining the version of vFabric Enterprise Ready Server installed (2005577)
Date Published: 9/7/2011

VMware View Manager
Installation of View agent reports "error message " Error 28030. The installer failed to install the USB driver….." (2004509)
Date Published: 9/9/2011
vSphere 5.x does not support View Manager 4.x (2006216)
Date Published: 9/6/2011

New Improved (and free) Mobile App for the VMware KB

We are pleased to announce the availability of an enhanced client version of the VMware KB native Android app.

We can offer our Android users an improved user experience for native Android apps, featuring:

  • Faster startup and loading times
  • Improved response time for users' gestures
  • Smoother page transitions and scrolling
  • Scrolling between mobile app tabs
  • Android native "Back" button capability

The new native Android version of your mobile app is updated and ready to be uploaded to the Android Market. Get it now! Open this URL with your Smartphone: http://wbxapp.com/vmwarekb or scan this QR code-

Screen shot 2011-09-13 at 10.54.23 AM