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Monthly Archives: July 2011

New Mind Map – Troubleshooting ThinApp Issues

Here’s our newest mind map, for all issues associated with using ThinApp and virtualized applications.

As before, this PDF has a clickable Flash object embedded so that you can drill down into the various topics and articles.  We list the steps to take, and link to articles (or documentation) describing the steps in detail. Some steps have multiple sub steps, so be sure to expand fully. Each main Resolution Path article has more information than we list here, however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for ThinApp Issues.

  Screen Shot 2011-07-29 at 9.44.32 AM

Click here to open the download page

Note: Some users have reported seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

As a reminder, you can see all of our blog posts – and download the mind maps – about Resolution Path Mind Maps by clicking the Resolution Paths category from the toolbar on the right. We’ll be updating the download pages for each mind map with the raw mind map file (.mmap), so that you can import it into your own favorite mind mapping program.

New Mind Map – Troubleshooting Storage Issues

Here’s our newest Mind Map, for Storage issues.

As before, this PDF has a clickable Flash object embedded so that you can drill down into the various topics and articles.  We list the steps to take, and link to articles (or documentation) describing the steps in detail. Some steps have multiple sub steps, so be sure to expand fully. Each main Resolution Path article has more information than we list here, however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for Storage Issues.

  Screen shot 2011-07-26 at 1.18.35 PM

 

Click here to open the download page

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

How to install VMware vFabric Enterprise Ready Server on Windows

Today we have another video for you in relation to the VMware vFabric product suite. This video details the installation process for VMware vFabric Enterprise Ready Server (ERS) 4.0.x on a Linux-based system. You will see how to obtain and download vFabric ERS, how to install it, how to verify the installation as well as how to create your own simple server instance.

For additional information and instructions regarding the vFabric Enterprise Server product, check out the product documentation at http://static.springsource.com/projects/ers/4.0/getting-started/html/index.html

New Articles Published for Week Ending 7/23/11

VMware ESX
Installing ESX 4.1 Update 1 fails at the loading VMNIX state (1034614)
Date Published: 7/19/2011
A Linux virtual machine on vSphere 4.1 configured with clock=pit hangs at initrd/boot/initrd-2.6.16.60-0.21-smp (2003458)
Date Published: 7/18/2011
Understanding the ESX/ESXi log message: SCSILinuxAbortCommands (2000641)
Date Published: 7/18/2011
Guest OS unable to acquire IPv6 address during default installation on RHEL 5.6, CentOS 5.6, or OEL 5.6 (2001653)
Date Published: 7/21/2011
StorMagic iSCSI devices appear with zero size after reboot of an ESX server (2002883)
Date Published: 7/21/2011

VMware ESXi
Adding an NFS datstore to an ESX/ESXi host fails with the error: unable to complete sysinfo operation (2002957)
Date Published: 7/18/2011
vSphere ESX/ESXi 4.x stops during start up at the step: multiextent loaded successfully (2003424)
Date Published: 7/18/2011
Configuring the host-local swap directory for an ESX host fails with the error: Invalid path specified for host-local swap directory (2003536)
Date Published: 7/20/2011

VMware Fusion
Installing or uninstalling VMware Fusion fails with the error: The installation failed (2003451)
Date Published: 7/19/2011
Modifying the subnet range of the NAT network in a Fusion guest (2003463)
Date Published: 7/19/2011
VMware Fusion 3 support for Mac OS X Lion (10.7) (2003715)
Date Published: 7/21/2011

VMware Service Manager
VMware Service Manager knowledge base template default values (2003001)
Date Published: 7/20/2011

VMware vCenter Configuration Manager
Changing a UNIX Password (2003485)
Date Published: 7/18/2011

VMware vCenter Orchestrator
Uninstalling a plug-in from VMware vCenter Orchestrator (2003386)
Date Published: 7/21/2011

VMware vCenter Server
vCenter Server fails when a vCenter database is deployed in a virtual machine due to a quiesced snapshot operation (2003674)
Date Published: 7/21/2011
vCenter Service Status shows blank screen (1031470)
Date Published: 7/22/2011
Migrate objects from DBO schema to custom schema and add new roles instead of db_owner in MSDB and VCDB (1036331)
Date Published: 7/19/2011
Applied host profile is non-compliant due to non-existent NICs (2000144)
Date Published: 7/20/2011
Changing SQL server file sizes without access to the vCenter Server database properties (2000328)
Date Published: 7/18/2011
Performing an operation on a virtual machine in vCenter Server causes the VMware VirtualCenter Server service to fail (2003476)
Date Published: 7/18/2011
Reinstalling vCenter Server 4.x (2003493)
Date Published: 7/19/2011

VMware View Manager
Provisioning View desktop pool fails with the error: View Composer agent initialization state error (-65535) (2002096)
Date Published: 7/21/2011

Scheduled Maintenance July 22

Scheduled MaintenanceVMware will be performing system maintenance to several VMware web applications on Friday, July 22, from 7:00 PM to 8:00 PM Pacific Time.

If you need to file a support request while the upgrade is in progress, please call VMware Technical Support for assistance. Global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

Installing VMware vFabric Enterprise Ready Server on Linux

Here at KBTV we are constantly looking for new areas to dive into and new products to cover. Over the course of the coming weeks we are going to be producing some videos for your entertainment based on products from VMware’s vFabric product suite. These videos should be of interest to any of you tech folks out there who are looking to the future and planning how you can start making your journey to the Cloud.

Today we have a video detailing the installation process for VMware vFabric Enterprise Ready Server (ERS) 4.0.x on a Linux-based system.

In this demonstration you see how to obtain and download vFabric ERS, how to install it, how to verify the installation and how to create your own simple server instance.

For additional information and instructions regarding the vFabric Enterprise Server product, check out the product documentation.

 

New Articles Published for Week Ending 7/16/11

Apache Tomcat 7
Determining Tomcat/tcServer installation vulnerability to CVE-2011-2204 (2002171)

Date Published: 7/13/2011

Spring Framework
Instrumenting the Spring Pet Clinic example application (2001728)
Date Published: 7/13/2011

Spring Security
Downloading the Instrumented Spring Libraries (2001874)
Date Published: 7/13/2011
Performing an AJAX login with Spring Security (2002229)
Date Published: 7/13/2011

VMware ESX
VMware ESX 4.1 Patch ESX410-201010407-SG: Updates OpenLDAP and OpenLDAP-client (1027018)
Date Published: 7/14/2011
Dell PowerVault MD3600i/MD3620i/MD3600f/MD3620f storage arrays configured with VMware ESX/ESXi fail (1037925)
Date Published: 7/14/2011
The vpxa agent fails and sets host in a non-responding state when browsing the VMFS datastore with NFS share (2003217)
Date Published: 7/15/2011
Backup software shows error: Disk does not have a UUID (1033370)
Date Published: 7/14/2011
Virtual Machine Looses Connectivity After vMotion on Cisco Nexus 1000v DVS (1037931)
Date Published: 7/13/2011
Virtual machine fails when configuring Broadcom BCM57712 NIC (2001150)
Date Published: 7/13/2011

VMware ESXi
ESXi 4.1.x ramdisk mainsys use is at 100% (2001457)
Date Published: 7/13/2011
The vifp command fails while adding ESXi server to vMA (2003313)
Date Published: 7/15/2011 
An incorrect block size is shown when mounting a snapshot LUN (2001079)
Date Published: 7/11/2011
iSCSI SAN boot support (2002384)
Date Published: 7/13/2011
Powering on the virtual machine fails with the error: Invalid memory setting for FPT: memory reservation (sched.mem.min) should be equal to memsize(2048) (2002779)
Date Published: 7/12/2011
Using the local debugger to review logs after an ESXi host fails with a purple diagnostic screen (2003067)

Date Published: 7/14/2011

VMware Service Manager
Inbound emails in VMware Service Manager report the error: Email sender is not a valid user to process request (2003318)
Date Published: 7/15/2011
Unable to remove customer, organization or location with the Update CMDB task (2003387)
Date Published: 7/15/2011
Unable to clone a call in VMware Service Manager (2003034)
Date Published: 7/14/2011

VMware ThinApp
ThinApp projects containing oleaut32.dll do not execute across all Windows operating systems (2002674)
Date Published: 7/14/2011

VMware vCenter CapacityIQ
CapacityIQ does not collect data when you register vCenter Server with a short name (2001367)
Date Published: 7/14/2011

VMware vCenter Configuration Manager
VMware vCenter Configuration Manager SQL server maintenance plan fails (2003233)
Date Published: 7/15/2011
Copying a single large file to multiple Windows agent machines using the vCenter Configuration Manager Windows Remote Command functionality (2002224)
Date Published: 7/13/2011
Active Directory collections in vCenter configuration Manager do not populate the AD GUID and AD DN Name columns in the Machines node (2002248)
Date Published: 7/13/2011
Increasing stale job time out settings (2002437)
Date Published: 7/14/2011
Manually rebooting agents in vCenter Configuration Manager fails (2002621)
Date Published: 7/13/2011
Configuring email notifications for SQL reports in vCenter Configuration Manager (2002929)
Date Published: 7/13/2011
vCenter Configuration Manager collections fail with the error: Error reported by agent: m_spiConnectionMachineHttpStartup HRESULT 0xc4000004 (2003125)
Date Published: 7/14/2011

VMware vCenter Server
Adding an ESX host to vCenter Server fails with the error: IP Address of the host changed (1035944)
Date Published: 7/13/2011
Understanding Space Utilization Graphs in Datastore Performance Charts (2003090)
Date Published: 7/15/2011
The Storage View tab in vCenter Server does not display anything (2003454)
Date Published: 7/15/2011

VMware vCenter Site Recovery Manager
Site Recovery Manager Test Failover involving NFS datastores fails with the error: Failed to prepare shadow vm for recovery (2000464)

Date Published: 7/15/2011

VMware vCloud Director
BIOS UUIDs in vCloud Director are not unique when virtual machines are deployed from catalog templates (2002506)
Date Published: 7/13/2011

VMware View Manager
Some USB device forwarding disabled by default in View 4.5 (2002448)
Date Published: 7/11/2011
VMware View Composer Guest Agent service fails with the error: Microsoft Visual C++ Runtime error (2002765)
Date Published: 7/12/2011

File a Technical Support Request Demo

We're trying something a little bit different, changing the way you can find articles from our Knowledge Base before you file a support request. We've been tagging our articles following a fairly specific strategy to isolate the product, intent, result and/or problem (some would call it a hybrid folksonomy).

In this video you will see a quick demonstration of the new "File a Technical Support Request" page. To access this new page go to http://www.vmware.com/srfile/

We want to hear from you, so please check out the new interface and let us know what you like or what you would change, what you hope we do more of, and what you hope we throw out! We can't claim we'll be able to implement all of your suggestions, but we will consider every one, and determine how well in fits into our development timeline

Please leave your comments and feedback at http://communities.vmware.com/community/vmtn/resources/knowledgebase/new_filesr_page

 

Troubleshooting a stuck mouse in a VMware Workstation virtual machine

This video demonstrates how you can troubleshoot VMware Workstation when you are unable to move the mouse cursor outside of the virtual machine or when you are unable to release the mouse cursor from within the virtual machine using the "Ctrl + Alt" keyboard combination.

For further information on this process, please read KB article: Troubleshooting a stuck mouse in the Workstation virtual machine (1027338).

Scheduled Maintenance July 16

Scheduled MaintenanceVMware will be performing system maintenance to several VMware web applications from Saturday, July 16, from 7:00 PM to 9:00 PM Pacific Time.

If you need to file a support request while the upgrade is in progress, please call VMware Technical Support for assistance. Global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.