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Monthly Archives: June 2011

VMware vCenter Site Recovery Manager Demo – DR IP Customizer Utility

This video provides a demonstration of how you can customize the IP properties for a group of virtual machines within VMware vCenter Site Recovery Manager using the DR IP Customizer Utility. It lets you customize many machines at once, saving you a lot of work.

For further details on using this utility, download our VMware vCenter Site Recovery Manager Administration Guide.

Deleting a virtual machine in VMware Fusion

In this video we will look at deleting a virtual machine in VMware Fusion. You might want to do this if your virtual machine is failing and needs to be recreated, or if the Operating System needs to be reinstalled and data on the virtual machine does not need to be saved.

Warning: Deleting a virtual machine deletes all data saved on that machine. If data on a virtual machine needs to be saved, back up your data before proceeding with the instructions in this article.

For detailed, written instructions on how to do this, please read the related Knowledgebase article: Deleting a virtual machine in Fusion (1003420).

Toronto vForum 2011

by Rick Blythe

The Toronto vForum 2011 took place last Thursday and I can say from first hand experience that it was noticeably better attended than last year's event. The labs were very well attended and everyone was loaded up with swag (love the shirt Mozy!).

I was there to spread the word about VMware's social media presence on the support side of things. Online tools like Twitter and Facebook are particularly good at helping customers find the right information when they are in a bind.

For those to whom I did not speak, here is where you can reach me the next time you're looking for that elusive KB article, or when your support ticket is stalled.

Twitter:
@vmwarecares
@vmwarekb

Facebook:
VMwareCares
VMwareKB

Blogs:
Support Insider
KB Digest
KBTV

Here are some pictures from the event

Restarting a virtual machine’s interface in VMware Fusion

In this video we will look at restarting a virtual machine’s user interface in VMware Fusion. Even if a virtual machine appears to be frozen, it may actually still be running in the background. You can use this solution to resolve this issue.

For further information on this process, please read KB article: Restarting a virtual machine’s user interface in VMware Fusion (1014937).

New Articles Published for Week Ending 6/25/11

Apache Tomcat 7
How can Tomcat redirect to a secure connection when behind a reverse proxy web server? (1037406)
Date Published: 6/22/2011

Eclipse Virgo
Enabling the YourKit Profiler with Eclipse Virgo (2000979)
Date Published: 6/24/2011

VMware Converter
Setting the minimum vCenter Server permissions required to perform VMware Converter operations (2000123)
Date Published: 6/21/2011

VMware Data Recovery
Backing up a virtual machine using VMware Data Recovery fails with the error: Trouble writing to destination store, -1115 ( disk full) (2000009)
Date Published: 6/24/2011

VMware ESX
Scanning ESX/ESXi 4.1 hosts using VMware Update Manager fails with the error: No space left on Device (1028213)
Date Published: 6/23/2011
After upgrading from vSphere 4.0 to vSphere 4.1, the Load-Based Teaming and Network I/O (NetIOC) Control options are missing (1037898)
Date Published: 6/21/2011
Displaying the ARP and Neighbor Discovery cache for VMkernel network interfaces (2000130)
Date Published: 6/24/2011
Multicast subscribers drop off when using active/active vSwitch (2000313)
Date Published: 6/24/2011
Cannot access the Recycle Bin after adding a second disk to a Windows 7 virtual machine (2001320)
Date Published: 6/20/2011
Browsing datastore from within vCenter Server shows vpxa logs but not datastore contents (2001346)
Date Published: 6/20/2011
Windows virtual machine fails to boot the error: BOOTMGR is missing (2001388)
Date Published: 6/21/2011
Monitoring network traffic from within a virtual machine on a VMware vSphere ESX/ESXi server (1038847)
Date Published: 6/20/2011
Powered-off virtual machines are incorrectly powered on by HA after an ESX host is rebooted (1034509)
Date Published: 6/21/2011
vSphere ESX/ESXi hardware status sensors return different cached values in API than in vSphere Client (1037330)
Date Published: 6/21/2011
Fixing the vmkernel message: iprt_vmk table absent (1038089)
Date Published: 6/21/2011
Degraded storage performance when the guest partition is not aligned to the underlying logical storage blocks (2001484)
Date Published: 6/21/2011
Information regarding vSphere storage device latency performance metrics (2001676)
Date Published: 6/23/2011
VMware ESX 4.0.x
Cannot mount a snapshot volume that has VMFS extents on ESX 4.x (1035222)
Date Published: 6/24/2011
Cold migration or deploying template fails with the error: Cannot connect to host (1036619)
Date Published: 6/22/2011
VMware HA and vMotion with stretched IBM System Storage SAN Volume Controller Cluster (2000948)
Date Published: 6/21/2011

VMware ESXi
Cannot create a VMkernel port on an ESXi host (1034275)
Date Published: 6/23/2011
Requesting a VMware speaker at an event (2001189)
Date Published: 6/21/2011
Configuring additional gateways for vmkernel ports on an ESXi host (2001426)
Date Published: 6/20/2011
Deleting a vmdk file for a virtual machine that is no longer used fails: Device or resource busy (1039362)
Date Published: 6/22/2011
Linux virtual machine reports the error: TPVMLPD: Device type not supported (2001254)
Date Published: 6/22/2011
Failure to enter Standby mode on a vSphere ESX/ESXi host (2001651)
Date Published: 6/23/2011
Emulex OneConnect loses network connectivity with tagged traffic (2001858)
Date Published: 6/24/2011

VMware Fusion
Boot Camp virtual machine fails to power on with the error: Resource Busy (2001712)
Date Published: 6/23/2011
Using Activity Monitor to investigate the processes that are related to VMware Fusion (2001739)
Date Published: 6/23/2011
Opening folders or files that have long names or paths can cause applications to fail on Windows guests (2001824)
Date Published: 6/24/2011

VMware Service Manager
Configuring a KB Sharepoint site for use with the VMware Service Manager Knowledge Bank (2001271)
Date Published: 6/20/2011
Request Manager does not receive notifications when the Target Date Exceeded option is enabled (2001567)
Date Published: 6/22/2011
Knowledge Base articles in Customer Portal are not properly formatted (2001606)
Date Published: 6/22/2011

VMware ThinApp
Capturing a ThinApp application on a 64-bit operating system (2001334)
Date Published: 6/20/2011
Different versions of the same ThinApped application cannot be run simultaneously on the same system (2001630)
Date Published: 6/21/2011

VMware vCenter Configuration Manager
Collections on UNIX/Linux agents fail in VMware vCenter Configuration Manager with PingFailed errors (1025833)
Date Published: 6/20/2011
Installing a package from VCM collector console fails due to missing file: repositories.xml (1038131)
Date Published: 6/24/2011
VCM Upgrade or Reinstallation fails with error: Package Parsing Error (2001828)
Date Published: 6/24/2011
vCenter Configuration Manager collections on Solaris systems with ZFS filesystems fail (1039315)
Date Published: 6/22/2011
Installing the VMware vCenter Configuration Manager Import-Export tool on non-collector machines (2000600)
Date Published: 6/20/2011
Remote commands fail to run in vCenter Configuration Manager (2001678)
Date Published: 6/22/2011
vCenter Configuration Manager login fails with blue screen and authorization error 4060 (2001691)
Date Published
: 6/22/2011

VMware vCenter Lab Manager
Unable to share a configuration with the Organization Administrator of a different Organization (1035945)
Date Published: 6/22/2011
Setting customization parameters in a Lab Manager customization script (1037162)
Date Published: 6/21/2011

VMware vCenter Operations Standard
vCenter Operations Standard becomes unresponsive when being configured (1037601)
Date Published: 6/23/2011
vCenter Operations Standard shows higher network I/O workload than expected (2001129)
Date Published: 6/24/2011
Resetting the root user password in the vCenter Operations virtual appliance (2001476)
Date Published: 6/21/2011
Resetting the Administrator password in vCenter Operations (2001483)
Date Published: 6/21/2011

VMware vCenter Server
Scanning ESX/ESXi hosts using VMware Update Manager fails after reinstalling vCenter Server and Update Manager (1031691)
Date Published: 6/21/2011
vCenter server fails to start with the error: [VpxdMain] Failed to initialize: vmodl.fault.ManagedObjectNotFound (2001504)
Date Published: 6/24/2011
vCenter Server reports SystemBoard9 Memory messages under Health Status – Memory (1030420)
Date Published: 6/23/2011
DRS recommendations are ignored when the virtual machine is powered on by scheduled task (1035224)
Date Published: 6/21/2011
Virtual machines lose network connectivity after deploying from template, customizing, and powering on after creation using dynamic portbinding (1037675)
Date Published: 6/23/2011
Cannot enable vSphere Client plugins after they are installed (2001202)
Date Published: 6/22/2011
Finding the global annotation and the non-global annotation data in the vCenter Server database (2001242)
Date Published: 6/23/2011

VMware vCenter Site Recovery Manager
Site Recovery Manager powers on virtual machine with Recovery Priority set to Do not power on (2001390)
Date Published: 6/22/2011

VMware vCenter Update Manager
Patch staging and remediation using Update Manager fail (2001631)
Date Published: 6/22/2011

VMware vCloud Connector
Setting the debug logging level for vCloud Connector (2001208)
Date Published: 6/21/2011
Modifying the file size and the number of files to retain in vCloud Connector (2001209)
Date Published: 6/21/2011

VMware vCloud Director
When uploading a vApp in vCloud Director, the vApp status changes to ERROR (1036717)
Date Published: 6/24/2011
vCloud Director Setup wizard fails when creating the system folder in vCenter Server with the error: The name ‘<object name>’ already exists (1036801)
Date Published: 6/22/2011
Changing the Oracle database login credentials on a vCloud Director cell (1037148)
Date Published: 6/21/2011
Using the fence-util module to troubleshoot vCloud Director Network Isolation issues in vCloud Director (2001438)
Date Published: 6/23/2011

VMware vFabric GemFire
Update on Gemstone support infrastructure changes (2001806)
Date Published: 6/23/2011

VMware vFabric Hyperic Server
Locating the vFabric Hyperic license file (1037752)
Date Published: 6/22/2011
Hyperic installation fails with the error: Errors while performing Hbm2DDLExporter (1039373)
Date Published: 6/22/2011

VMware vFabric tc Server
Enabling the YourKit Profiler with tc Server running in SpringSource Tool Suite (2000980)
Date Published: 6/24/2011

VMware View Manager
Error during provisioning: Unable to find folder (1038077)
Date Published: 6/22/2011
USB redirection in View Manager takes a long time to connect and is slow to access when using SSL (2000438)
Date Published: 6/24/2011
Connection to the View Admin page fails with error: The requested resource admin is not available (2001277)
Date Published: 6/20/2011
Creating a link clone desktop with no disposable disks fails when using the Power Shell command: Update-automaticlinkedclonepool (2001313)
Date Published: 6/20/2011
View Manager 4.x session that uses the PCoIP protocol disconnects frequently (2001443)
Date Published: 6/22/2011
Mulit-monitor connection fails on View Client running on Windows XP Embedded (2001679)
Date Published: 6/24/2011
Automated backup of the ADAM or View Composer database fails (2001534)
Date Published: 6/26/2011

VMware vShield Endpoint
Guest operating systems that are supported for vShield Endpoint Thin Agent (1036847)
Date Published: 6/24/2011

VMware vSphere Management Assistant
esxcli commands do not work with vi-fastpass (1038472)
Date Published: 6/21/2011

VMware Workstation
Workstation virtual machine quits unexpectedly after mounting a USB drive (1020920)
Date Published: 6/22/2011

Patch staging and remediation using Update Manager fails

Alert An issue has been identified wherein attempts to stage or remediate ESX or ESXi patches with VMware Update Manager fails.

The issue is occurring because the relative path to patches has changed. The current workaround involves forcing Update Manager to download new metadata files that contain the new patch path.

To learn more about the issue and the workaround, please read: Patch staging and remediation using Update Manager fails (2001631).

Forcing a virtual machine to power off in VMware Fusion

Today we have a KBTV video which demonstrates the process for forcing a virtual machine to power off in VMware Fusion.

This process maybe required if one of your virtual machines is not responding during the regular shut down process, if you are unable to power off a virtual machine which is running, or if you have a virtual machine which is not responding.

A word of warning: When you perform a hard power off, this has the same effect as switching off the power switch on a physical computer. Only do this if it is absolutely necessary as it may cause data loss or file system corruption

For further instructions on this, please consult our Knowledgebase article: Forcing a virtual machine to power off in VMware Fusion (1006215).

New Articles Published for Week Ending 6/18/11

Apache HTTP Server
Obtaining a Web server stack trace in Linux/Unix (2000998)
Date Published: 6/13/2011

Apache Tomcat
Verifying the installed version of Tomcat (2000579)
Date Published: 6/14/2011

VMware ESX
Powering off a virtual machine fails with the error: Cannot power Off: Another task is already in progress (1027040)
Date Published: 6/13/2011
The vem-swiscsi process fails to exit even when no Software iSCSI device is found (1035741)
Date Published: 6/14/2011
Virtual machine halts during remediation when performed with remove media device option (2000110)
Date Published: 6/13/2011
Application updates in guest cause SCSI reservation (2000496)
Date Published: 6/15/2011
Modifying path information for ESX hosts (2000552)
Date Published: 6/13/2011
Cluster level memory capacity on Resource Allocation tab is less than the sum of the memory available for virtual machines for ESX hosts in the cluster (1033443)
Date Published: 6/16/2011
Preferred paths are not persistent across reboots (2000720)
Date Published: 6/16/2011
Copying files to and from vSphere datastore volumes using PowerCLI (2001041)
Date Published: 6/15/2011
Importing OVF Virtual Appliance in ESX 3.5.x fails (2001120)
Date Published: 6/14/2011
Forcibly shutting down an ESX host remotely (2001123)
Date Published: 6/15/2011
The vCenter Server Event tab reports the error: The systemId does not match the current system or the deviceId and vendorId do not match the device currently at <bus:device.function> (2001216)
Date Published: 6/16/2011
Hot-adding a SCSI device to a powered on virtual machine fails with the error: Unable to open SCSI device <device> (scsiX:Y): Failed to lock the file (2001217)
Date Published: 6/16/2011
Hot-adding a hard disk to a powered on virtual machine fails with the error: Unsupported and/or invalid disk type (2001218)
Date Published: 6/16/2011

VMware ESXi
Cannot log in to ESXi server due to error: Authentication denied. Direct console access has been disabled by the administrator (1000424)
Date Published: 6/14/2011
SRVFAIL or NXDOMAIN returned when testing DNS using nslookup (1037545)
Date Published: 6/16/2011
Removing modules for VMware Tools during unattended install or upgrade (2000399)
Date Published: 6/17/2011
Powering on a virtual machine fails with the error: Invalid memory reservation request (2000547)
Date Published: 6/16/2011
vMotion fails at 78% with the error: Could not open change tracking file (2001004)
Date Published: 6/13/2011
Using esxupdate on ESXi host fails with the error: Unable to create, write or read a file as expected (2001115)
Date Published: 6/17/2011
VMware Tools fails to upgrade automatically upon bootup when configured to Upgrade At Power Cycle (2001170)
Date Published: 6/15/2011
vMotioning freezes at 78% with the error: msg.snapshot.powerOff.prompt (2001239)
Date Published: 6/16/2011
vSphere Client fails to access Network Adaptors with the error: Call "HostNetworkSystem.QueryNetworkHint" (2001351)
Date Published: 6/17/2011

VMware Horizon App Manager Connector
Horizon Connector only accepts special characters in a Bind DN or Base DN value when you escape the special characters with a backslash (2001238)
Date Published: 6/17/2011

VMware Service Manager
MMA URL in VMware Service Manager opens the HTML Only interface instead of the main application (2001049)
Date Published: 6/13/2011
Knowledge indication not active on tasks of a request with an attached KB in VMware Service Manager (2000393)
Date Published: 6/17/2011
Notes added within the portal are not visible when the History Private option is configured in VMware Service Manager (2000895)
Date Published: 6/17/2011
Deleting a template from Screen Set fails (2000937)
Date Published: 6/16/2011
Emails sent to a customer from the Service Manager call screen are attached to the call as a text file (2001141)
Date Published: 6/15/2011
Service Manager shows a script error when Display Request is clicked (2001211)
Date Published: 6/16/2011

VMware vCenter Configuration Manager
ESX collections in vCenter Configuration Manager fail and the Agent proxy dbe reports the message: BindToServer failed HRESULT 0x800706ba (1028334)
Date Published: 6/17/2011
The Active Directory radio button is grayed out in the collect wizard (1035771)
Date Published: 6/13/2011
Cannot deploy a Clickonce application using vCenter Configuration Manager (1038522)
Date Published: 6/17/2011
Windows collections failing with error: There is a problem with the System Activity Service: status is unknown (1038798)
Date Published: 6/15/2011
Unable to collect from Unix agents after upgrading the vCenter Configuration Manager Collector agent (2001033)
Date Published: 6/15/2011
VMware vCenter Manager Console view fails to display any data with Windows hot fix installed for Windows Vista, 7, 2008, 2008 R2 (2001210)
Date Published: 6/17/2011
Running vCenter Configuration Manager collection against Software Provisioning filters fails with the error: Failure in one or more data classes at the Agent (2001272)
Date Published: 6/17/2011
The vCenter Configuration Manager CIS SUSE benchmark template – rule 7.10 fails (2001319)
Date Published: 6/17/2011

VMware vCenter Server
VirtualCenter Server service fails to start after installing or upgrading to vCenter Server 4.1 with an Oracle database using an Oracle 64-bit ODBC driver (1038335)

Date Published: 6/15/2011
Installing and Upgrading VMware tools on vCenter Mobile Appliance (2001191)
Date Published: 6/16/2011
VirtualCenter Server service fails to start with the error: Oracle – ORA-12537 (1039228)
Date Published: 6/13/2011
VMware Fault Tolerance fails to turn on in a two node cluster (2000589)
Date Published: 6/16/2011
Security scans on vCenter Server fail due to the Tomcat version installed (2000954)
Date Published: 6/15/2011
Performance graphs fails to display the past day performance with the error: [Oracle][ODBC][Ora]ORA-00001: unique constraint (VPXADMIN.VPX_STAT_COUNTER_U1) violated (2000997)
Date Published: 6/16/2011
Data migration tool fails with the error: RESTORE cannot process database ‘VIM_VCDB’ because it is in use by this session. (2001184)
Date Published: 6/15/2011

VMware vCenter Server Heartbeat
VirtualCenter Server service is degraded in vCenter Heartbeat (2001046)
Date Published: 6/17/2011

VMware vCenter Site Recovery Manager
Logging in to SRM fails with the error: Failed to access encrypted credentials (2001138)
Date Published: 6/16/2011

VMware vCenter Update Manager
Update Manager Download task fails with the error: The object has already been deleted or has not been completely created (2001243)
Date Published: 6/16/2011

VMware vCloud Connector
Restarting the VMware vCloud Connector Service (2001206)
Date Published: 6/17/2011

VMware vCloud Director
Location of vCloud Director VMRC client log files (2001071)
Date Published: 6/14/2011

VMware vFabric tc Server
Verifying the current version of vFabric tc Server (2000592)
Date Published: 6/16/2011

VMware View Manager
VMware View virtual machines is not accessible with status in View Admin: Already used (1000590)
Date Published: 6/13/2011
Installing VMware View Manager 4.5 agent renders virtual machines as unreachable on the network (2000065)
Date Published: 6/16/2011
Unexpected and incorrect expiration of checked out Local Mode Desktops (2000067)
Date Published: 6/16/2011
Recomposing VMware View pool fails with error: Provisioning error occurred for Machine xxxxxx:Refit operation resync failed (2001021)
Date Published: 6/17/2011
VMware View Security Server shows an "Unknown" status in the View Administrator Dashboard (2001053)
Date Published: 6/15/2011
Single Sign-on fails after you disconnect and reconnect to the desktop (2001134)
Date Published: 6/16/2011
Pool recompose fails with the error: View Composer agent initialization state error (4): Failed to backup profiles keys (waited 0 seconds) (2001299)
Date Published: 6/17/2011
VMware View desktop fails to boot to the operating system and launches the PXE boot screen (2001345)
Date Published: 6/17/2011

VMware vSphere Web Services SDK
How to import ISO images with OVFManagerImportLocalVApp sample code (2001212)
Date Published: 6/16/2011

VMware Workstation
Windows SID needs to be changed after copying a virtual machine directory (1000528)
Date Published: 6/14/2011

What if we gave you a different search experience?

We're trying something a little bit different, changing the way you can find articles from our Knowledge Base before you file a support request. But before we tell you what we're doing, let us explain why…

We Learn

We do everything we can to make your search experience a positive one, assessing all the different data points we can access. Here's some of what we have learned:

  • Most of you spend a lot of time searching for answers online before requesting help – upwards of an hour on Google, kb.vmware.com and the Communities.
  • About half of you call in rather than use our web-based self-service portal to report an issue.
  • On our existing File a Technical Service Request Page, ~85% of you don't use the embedded Search bar, but…
  • Of the ~15% of you who do, most of you find some kind of answer.
  • Most of the cases you do report (~60% to ~80%, depending on the product) we've solved before and captured it in an article.

We've therefore come to some assumptions:

  1. If you're not searching on this page, its because you already sought help elsewhere.
  2. Despite your exhaustive searching, you're not finding the article that you need.

We Adjust

What if we gave you a different search experience?

We've been tagging our articles following a fairly specific strategy to isolate the product, intent, result and/or problem (some would call it a hybrid folksonomy). Our Knowledge Champions have been populating these tags using Bookmarks in the Communities – you can browse all of the tags and bookmarks in the communities, and click on the 'kb' tag to see ours.

Using the Communities' inherent understanding of tags (not to mention all the great social features that get tied in on the Communities side), we've developed a way of guiding you through a search using tag-cloud-driven interface. The idea is that with a few selections, you can quickly isolate the section of our content most relevant to you.

New File SR page

If you decide to use the tag cloud, each selection (and subsequent selection) refines the cloud and the results.

Of course, you can always go the traditional route, and type in your query – our auto-complete will pipe up with suggestions.

The new page is at http://www.vmware.com/srfile/

We Listen

Although it will soon replace the page you already know well, we wanted to give you a sneak peek here, and get some of your feedback about it in our dedicated Communities space.

We want to hear from you, so please check out the new interface and let us know what you like or what you would change, what you hope we do more of, and what you hope we throw out! We can't claim we'll be able to implement all of your suggestions, but we will consider every one, and determine how well in fits into our development timeline.

Renaming virtual machines in VMware Fusion

See how easy and quick it is to rename your VMware Fusion virtual machine using the VMware Fusion user interface in this video. Why would you want to do this? Providing unique and meaningful names to your virtual machines will help you to manage and track your virtual machines more easily as you build a library of vms for instance.

For further details and itemized instructions, be sure to check out VMware Knowledge Base article 1015695