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Monthly Archives: May 2011

Resolution Path Mind Maps – How To

We've been busy here in the Knowledge Management Team at VMware producing more Mind Maps, which compliment our Resolution Path KB articles. These are great tools for troubleshooting a wide range of issues you may encounter within your VMware virtualized environments.

What we have today is a walk-thru of how they work and where to find the whole collection.

We recommend bookmarking our Knowledgebase Community page, where you will find the entire collection of Mind Maps.

Scheduled Maintenance June 3-4

Scheduled MaintenanceVMware will be performing a system upgrade to several VMware web applications from Friday, June 3rd, 2011 at 8:00PM Pacific Time until Saturday, June 4th, 2011 at 12:30AM Pacific Time.

If you need to file a support request while the upgrade is in progress, please call VMware Technical Support for assistance. Global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

New Articles Published for Week Ending 5/28/11

VMware ESX
Cannot enable EVC in a cluster that has IBM blades (1000545)
Date Published: 5/26/2011
Reinstalling the vpxa or aam agent without losing the host record from the vCenter Server database (1031919)
Date Published: 5/26/2011
Accessing the vSphere Client Help fails when using Google Chrome as the default browser (1037183)
Date Published: 5/24/2011
After running diskpart.exe to extend the disk size in Windows, the partition size does not get updated (1000630)
Date Published: 5/23/2011
Troubleshooting issues when creating or committing snapshots in ESX/ESXi (1038963)
Date Published: 5/24/2011

VMware ESXi
vMotion fails at 82% with the error: General system error occured – Failed to resume (1036044)
Date Published: 5/23/2011
Configuring SNMP on an ESX/ESXi 4.0 or later host fails with the error: Load persistant store failed (1000529)
Date Published: 5/27/2011
Syslog stops when the remote syslog server is not reachable (1000607)
Date Published: 5/24/2011
Special characters in the community string for SNMP traps are not retained (1023998)
Date Published: 5/25/2011
Using Dynamic Voltage and Frequency Scaling (DVFS) for Power Management (1037164)
Date Published: 5/23/2011
When an ESXi host in a cluster enabled with DPM exits the standby mode, HA reports the error: error while running health check script (1037773)
Date Published: 5/27/2011
Reverting to a snapshot in vCenter Server shows the error: This object has already been deleted or has not been completely created. (1039326)
Date Published: 5/25/2011

VMware Fusion
Duplicate printers appear when printing with Bonjour or ThinPrint in VMware Fusion (2000349)
Date Published: 5/27/2011

VMware Service Manager
Out Of Named Licenses error when importing from active directory in VMware Service Manager (1038788)
Date Published: 5/26/2011
Polling service is not restarted correctly in VMware Service Manager 9.0 (1039174)
Date Published: 5/24/2011

VMware vCenter Configuration Manager
Patches do not deploy from the configured remote patch repository (1038870)
Date Published: 5/28/2011
Configuration Manager agents fail to deploy to Windows Vista, 7, 2008, or 2008 R2 (1039112)
Date Published: 5/28/2011
Unable to collect data from ESX or ESXi hosts in vCenter Configuration Manager (2000053)
Date Published: 5/29/2011
vCenter Configuration Manager Remote Client installs but does not initialize properly (1039113)
Date Published: 5/27/2011
vCenter Configuration Manager scheduled jobs fail to properly reschedule after the time is modified (1039114)
Date Published: 5/26/2011

VMware vCenter Server
Configuring HA on ESX hosts fails with the error: Cannot complete the configuration of the HA agent on the host (1030835)
Date Published: 5/26/2011
After upgrading from vCenter Server 4.0 to 4.1, Performance Charts display only the data before the upgrade (1031856)
Date Published: 5/26/2011
Cannot configure HA when there are more than one Management Network/Service Console (1000618)
Date Published: 5/27/2011
vCenter Server takes a long time to start when connected to the Oracle database (1027165)
Date Published: 5/24/2011
vCenter Server fails to display the accurate memory usage. (1037914)
Date Published: 5/26/2011
vCenter Server fails with the error: ASSERT d:/build/ob/bora-258902/bora/vpx/drm/vpxDrmAction.cpp:1247 (1038242)
Date Published: 5/25/2011

VMware vCenter Site Recovery Manager
Reconfiguration of recovered virtual machines fail with error: InvalidDeviceBacking in Site Recovery Manager (1000149)
Date Published: 5/24/2011
TestFailover and Failover operations in Site Recovery Manager fail with error: RecoveredFilePathNotFound (1036731)
Date Published: 5/25/2011
VMware vCenter Site Recovery Manager failover and test failover fail with the error: "Failed to prepare storage" or "Failed to create LUN snapshot" (1039243)
Date Published: 5/26/2011

VMware vCenter Update Manager
Automating patch downloads for VMware Update Manager servers that do not have an Internet connection (1000627)
Date Published: 5/23/2011
Remediating an ESX/ESXi host using VMware Update Manager fails with the error: Cannot download VIB files from patch source (1029782)
Date Published: 5/27/2011

VMware vFabric Hyperic Server
Uploading large files to ftpsite for vFabric/SpringSource support (1037333)
Date Published: 5/24/2011

VMware View Manager
VMware View Agent fails to uninstall (2000017)
Date Published: 5/27/2011
Configuring PCoIP session variables (1014686)
Date Published: 5/25/2011

VMware VirtualCenter
Using an external scheduler or changing the schedule for vCenter Server roll-up jobs (2000109)
Date Published: 5/24/2011

VMware vSphere Client Plug-ins
vSphere 4.1 client loads, but cannot access remote consoles for virtual machines (1037212)
Date Published: 5/24/2011

VMware Workstation
Auto connecting a HID-Bootable device to a virtual machine fails with the error: failed: 17 (2000350)
Date Published: 5/27/2011

New Mind Map, Resolution Path for VMware Site Recovery Manager Issues

One more mind map to round out the week, this one is for VMware Site Recovery Manager issues. SRM for short.

As before, this PDF has a click-able Flash object embedded so that you can drill down into the various topics and articles. We list the steps to take, and link to articles (or documentation) describing the steps in detail. Each main Resolution Path article has more information than we list here however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for VMware Site Recovery Manager Issues: Click here to open the download page

Resolution Path for VMware Site Recovery Manager

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

New Mind Map, Resolution Path for OS issues

Today we have yet another mind map for OS issues. Those are issues that pertain to the guest operating system you are running in your vm.

As before, this PDF has a click-able Flash object embedded so that you can drill down into the various topics and articles. We list the steps to take, and link to articles (or documentation) describing the steps in detail. Each main Resolution Path article has more information than we list here however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for OS Issues: Click here to open the download page

Resolution Path for OS issues 

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

New Mind-map for Converter Troubleshooting

Here’s our latest mind map for VMware Converter issues. As before, this PDF has a click-able Flash object embedded so that you can drill down into the various topics and articles. We list the steps to take, and link to articles (or documentation) describing the steps in detail. Each main Resolution Path article has more information than we list here however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for Converter Issues: Click here to open the download page

Resolution Paths for Converter Issues

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

New Mind Map, Resolution Path for Lab Manager issues

Here’s our latest mind map for Lab Manager issues. As before, this PDF has a clickable Flash object embedded so that you can drill down into the various topics and articles. We list the steps to take, and link to articles (or documentation) describing the steps in detail. Each main Resolution Path article has more information than we list here however, so we recommend reading the full article if you ever encounter this issue.

Today’s Mind Map details our Resolution Paths for Lab Manager Issues: Click here to open the download page

Screen shot 2011-05-24 at 9.50.17 AM

 

Note: Some users are complaining about seeing only a blank page when viewing these new mind maps. Make sure to use version 9 or later of Adobe Reader to open these.

New Articles Published for Week Ending 5/21/11

Apache Tomcat
Determining your version of Tomcat (1033932)
Date Published: 5/19/2011

VMware Converter
VMware Converter fails with the error: Unable to create a VSS snapshot of the source volume(s) (1039087)
Date Published: 5/20/2011

VMware ESX
Cursor fails to interact with any objects in the bottom 3 inches of the screen of a full screen virtual machine. (1000467)
Date Published: 5/20/2011
Exporting system logs fail for ESX/ESXi host fails with the error: A general system error occurred: internal error (1000558)
Date Published: 5/20/2011
Windows shortcut keys do not work as expected with the vSphere Client on Windows 7 (1039311)
Date Published: 5/16/2011
ESX/ESXi hosts disconnect from vCenter Server with timeout and reservation errors (1038466)
Date Published: 5/18/2011

VMware ESXi
Connecting to the ESXi host using SSH fails with the error: Network error: Connection Refused (1039095)
Date Published: 5/17/2011
Enabling SSH in Virtual Supervisor Module (VSM) of Nexus 1000V (1000103)
Date Published: 5/17/2011
Applying host profile fails with the error: Operation not supported (1017580)
Date Published: 5/16/2011
VMotion fails with Error bad003F (1036834)
Date Published: 5/19/2011
Unable to mount a floppy image in vCenter Server (1036836)
Date Published: 5/20/2011
Oracle 11gR2 prerequisite checker warns of missing packages during installation on SUSE Linux Enterprise Server for VMware (1038854)
Date Published: 5/16/2011
VMware Update Manager/esxupdate error codes (1039063)
Date Published: 5/17/2011
Unable to increase VMFS datastore when the datastore is full (1039239)
Date Published: 5/17/2011
Unable to add a USB device to a virtual machine (1039359)
Date Published: 5/20/2011

VMware Horizon App Manager
Licensing VMware Horizon App Manager (1037504)
Date Published: 5/18/2011
VMware Horizon App Manager FAQs (1038863)
Date Published: 5/18/2011
Minimum system requirements for VMware Horizon App Manager (1038879)
Date Published: 5/18/2011
VMware Horizon App Manager Connector network port requirements (1038880)
Date Published: 5/18/2011
Troubleshooting common issues for VMware Horizon App Manager (1038882)
Date Published: 5/18/2011

VMware Service Manager
Unable to assign a customer approval task to a customers manager on a custom QD field (1000633)
Date Published: 5/21/2011
Knowledge article search returns articles that do not have search words in the body or title. (1037301)
Date Published: 5/21/2011
Upgrading from VMware Service Manager 9.x RP07 to RP08 fails with the error: CheckBackupColumns failed (1038931)
Date Published: 5/18/2011
Task history entries are not listed in call history when request is linked to a call in VMware Service Manager (1039116)
Date Published: 5/21/2011

VMware ThinApp
Running a ThinApped application attempts to install native application (1039126)
Date Published: 5/17/2011

VMware vCenter Lab Manager
Accessing the virtual machine console using Lab Manager fails with the error: VMware Remote MKS ActiveX control not running (1019535)
Date Published: 5/20/2011

VMware vCenter Server
vCenter Server 4.1 Agent Pre-upgrade checker fails with the error: Agentupgradechecker has stopped working (1035121)
Date Published: 5/19/2011
Searching for a virtual machine using the vCenter Server search option fails with error: Login to the query service failed. The remote name could not be resolved (1036541)
Date Published: 5/19/2011
Accessing the Storage View tab in vCenter Server fails with the error: An internal error was encountered while initializing the storage service (1038597)
Date Published: 5/18/2011
VMware VirtualCenter Server service fails with error: protocol adapter not loadable (1038804)
Date Published: 5/17/2011
Querying the virtual machine details using the vCenter Server search option fails with the error: Login to the query service failed (1039180)
Date Published: 5/16/2011
vSphere Client reports the error: VirtualInfrastructure.Utils.PropertyOps.ImmediatePropertyValueByServerGivenName(Object, String) (1039305)
Date Published: 5/16/2011
Accessing the vCenter Server Licensing Reporting Manager fails with the error: Authentication required (1039364)
Date Published: 5/16/2011
Moving the vCenter Server virtual machine to new a ESX/ESXi host without EVC enabled (1000301)
Date Published: 5/20/2011
Unable to input the time in the scheduled task wizard (1013261)
Date Published: 5/17/2011
Manually downloading VMware Update Manager patches (1018475)
Date Published: 5/19/2011
Using Remote Desktop Connections causes vSphere Client to fail on subsequent logins (1031850)
Date Published: 5/17/2011
Installing vCenter Update Manager fails with the error: Error 25085 Setup failed to register VMware vCenter Update Manager extension (1036055)
Date Published: 5/20/2011
Starting the VMware VirtualCenter Service service fails with the error: Windows could not start the VMware VirtualCenter Server on Local Computer (1038138)
Date Published: 5/17/2011
vCenter maximum number of Virtual Ports exceeded in vNetwork Distributed Switch (vDS) (1038193)
Date Published: 5/17/2011
Migrating a virtual machine fails when entering the maintenance mode with the error: Tools installation in progress (1038542)
Date Published: 5/18/2011
vCenter Server alarms for HA do not trigger (1038695)
Date Published: 5/18/2011
Post installation issues with vCenter Server 4.1 (1000153)
Date Published: 5/20/2011

VMware vCenter Server Heartbeat
Heartbeat installation fails with the error: parsing change log an exception occurred (1032743)
Date Published: 5/19/2011

VMware vCenter Site Recovery Manager
Creating a Protection Group on a SRM recovery site fails with the error: Operation Timed Out (1000220)
Date Published: 5/17/2011
Entering a vCenter Site Recovery Manager license key in the vCenter Server fails with the error: license error 5 diagnostic message license file not found (1000609)
Date Published: 5/20/2011
Cannot enter the license key for vCenter Site Recovery Manager 4.x on vCenter Server 4.0 GA (1000613)
Date Published: 5/20/2011
Storage Replication Adapter does not return any replicated devices/LUNs (1038398)
Date Published: 5/19/2011
DNS customization fails in VMware vCenter Site Recovery Manager (1039185)
Date Published: 5/18/2011
Guest IP customization fails in VMware vCenter Site Recovery Manager (1039187)
Date Published: 5/16/2011
Configuring protection for a virtual machine in VMware vCenter Site Recovery Manager fails with the error: Permission to perform this operation was denied (1039233)
Date Published: 5/17/2011
Cannot license VMware vCenter Site Recovery Manager 4.x (2000031)
Date Published: 5/20/2011

VMware vCenter Update Manager
Cannot enable the Update Manager Plug-in after changing the database user password in vCenter Update Manager 4.1 Update 1 (1039089)
Date Published: 5/17/2011
Installing VMware Update Manager fails with the error: The vCenter server entered is not reachable (1039226)
Date Published: 5/16/2011

VMware vCloud Connector
Purging unwanted staging files on a vCloud Connector server in order to prevent depleted disk space (1038803)
Date Published: 5/16/2011

VMware vFabric Enterprise Ready Server
Configuring the MPM used in an HTTPD instance of vFabric Enterprise Ready Server (1036658)
Date Published: 5/21/2011

VMware View Manager
When using Wyse R50L Thin clients to connect to virtual desktops, the desktops go to an Agent Unreachable state after a network disconnect (1038156)
Date Published: 5/19/2011
Creating a View desktop pool fails with the error: errorcode=3,000 (1039150)
Date Published: 5/17/2011
Accessing the Administrators folder in View Administrator fails with the error: Fail to fetch admin. (1039307)
Date Published: 5/17/2011
View Desktop becomes unresponsive when playing video over the WAN if MMR is enabled (1039173)
Date Published: 5/16/2011
Smart cards might not work correctly in View desktops using PCoIP if Windows Updates is disabled (1039184)
Date Published: 5/16/2011

VMware VirtualCenter
Deploying the Windows 2000 virtual machine fails at 93-95% with the error: Cannot complete Customization (1013683)
Date Published: 5/16/2011
Virtual machine CPU usage alarm triggers frequent emails even when the frequency of the alarm definition is set to 5 minutes (1022292)
Date Published: 5/20/2011

Scheduled Maintenance May 21

Scheduled Maintenance May 21 VMware will be performing a system upgrade to several VMware web applications on Saturday, May 21st, 2011 from 9:00PM to 10:00PM Pacific Time.

If you need to file a support request while the upgrade is in progress, call VMware Technical Support for assistance. Global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

New Articles Published for Week Ending 5/14/11

VMware ACE
Applying a policy update package in ACE fails with the error: Setup has detected that this ACE package requires a newer version of VMware Workstation (1038992)
Date Published: 5/9/2011

VMware Converter
Converting a physical or virtual machine with VMware Converter takes longer than expected (1038454)
Date Published: 5/12/2011
Starting a virtual machine that was converted using VMware Converter fails with the error: STOP 0x79 MISMATCHED_HAL (1038576)
Date Published: 5/11/2011
Unable to log in to a Windows virtual machine after it has been converted with VMware Converter (1038657)
Date Published: 5/10/2011

VMware Data Recovery
Windows File Level Restore client fails to mount virtual disks correctly for a virtual machine (1022273)
Date Published: 5/12/2011
Optimizing the performance when using a VMDK disk file as a deduplication store for VMware Data Recovery (1038688)
Date Published: 5/12/2011
Troubleshooting issues related to the File Level Restore Client for Linux for VMware Data Recovery (1038919)
Date Published: 5/12/2011
Troubleshooting issues related to the Windows File Level Restore Client for VMware Data Recovery (1038923)
Date Published: 5/12/2011

VMware ESX
Creating a VMFS datastore on a Compellent Storage Center SAN fails (1038617)
Date Published: 5/11/2011
Performance charts for networking do not work on ESX/ESXi 4.1 Update 1 (1038653)
Date Published: 5/12/2011

VMware ESXi
Network cards not detected on the ESX host (1034782)
Date Published: 5/11/2011
Hostd log warning: Can’t convert IP Address of type 0 (1038790)
Date Published: 5/11/2011
Virtual machines become unresponsive after cluster-wide VMFS refresh (1039088)
Date Published: 5/9/2011

VMware Service Manager
Unable to change Priority after transferring calls across partitions (1037511)
Date Published: 5/13/2011
Full search in portal in VMware Service Manager 9.0 returns incorrect search results (1038372)
Date Published: 5/10/2011
Partitioned Call Templates fail to display on the portal in VMware Service Manager 9.0 with the error: There are no Call Templates available for you to log an incident (1038375)
Date Published: 5/10/2011
Creating a workflow template in VMware Service Manager fails with the error: An application error has occurred (1038379)
Date Published: 5/11/2011
Memory errors occur when exporting in Config Port due to the large size of the generated XML file (1038385)
Date Published: 5/13/2011
The Forward Schedule of Change – Change Window times are out by twice the time zone plus one hour (1038387)
Date Published: 5/13/2011
Searching for a customer in the Customer Portal of VMware Service manager fails with the error: unable to extend temp segment by 128 in tablespace (1038451)
Date Published: 5/13/2011

VMware vCenter Converter Standalone
Troubleshooting issues using VMware Converter when the conversion process is slow (1038450)
Date Published: 5/12/2011

VMware vCenter Lab Manager
Shutting down a virtual machine fails even if the the Power On/Off privilege is assigned to the user (1039213)
Date Published: 5/12/2011

VMware vCenter Operations Enterprise
vCenter Operations Enterprise Hyperic adapter fails to retrieve data (1038916)
Date Published: 5/10/2011

VMware vCenter Server
Only real time performance data is displayed when vCenter Server is configured with SQL Express 64 bit (1036085)
Date Published: 5/12/2011
VMware VirtualCenter Management Webservices fails to start (1038714)
Date Published: 5/10/2011
vCenter Server Agent automatic/manual upgrade option is not prompted when upgrading to vCenter Server 4.1 Upgrade 1 (1038887)
Date Published: 5/11/2011
Virtual machines run on a different host after a datacenter power outage affecting multiple hosts (1031488)
Date Published: 5/12/2011
Connecting to vCenter Server using the vSphere Client fails with the error: Invalid URI: The hostname could not be parsed (1033990)
Date Published: 5/10/2011
Installing vCenter Server 4.x with Oracle fails with the error: TNS:protocol adapter error (1038446)
Date Published: 5/13/2011
Powering on virtual machines that are in different DRS clusters fails for some virtual machines with the error: The operation is not allowed in the current state (1038686)
Date Published: 5/12/2011
Unable to add Active Directory users to vCenter Server (1038800)
Date Published: 5/10/2011

VMware vCenter Update Manager
Stopping, starting, and restarting the VMware Update Manager service (1039328)
Date Published: 5/13/2011

VMware vCloud Director
Remote Console functionality fails to work in VMware vCloud Director (1039129)
Date Published: 5/11/2011
NICs within the Windows virtual machine are missing after the vApp that contains the virtual machine is migrated from vCloud Director (1039352)
Date Published: 5/13/2011

VMware View Manager
No audio playback or interruption during playback when VMware View Manager uses a limited bandwidth PCoIP connection (1037524)
Date Published: 5/12/2011
View Agent logs repeatedly report the message: Disk space free threshold for log reached (1038855)
Date Published: 5/11/2011
Unable to connect to a View Desktop via the Security Server from outside the firewall (1039021)
Date Published: 5/9/2011

VMware Virtual Disk Development
Retrieving all the volume handles for Windows 2008 and Windows 7 (1030788)
Date Published: 5/11/2011

VMware VirtualCenter
vCenter Server components not available after disabling the VMware VirtualCenter Management Webservices service (1039046)
Date Published: 5/9/2011