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Monthly Archives: April 2011

VMware Toolbar update

I just made this quick video to show you all a small change I made to the VMware Support Toolbar (available here).

 

Tech Talk Episode 3 Part 3 – VMware View Discussion

Here is another video wherein Rick and Scott discuss VMware View.

This is the third and concluding part in a three-part series which dives into various different aspects of the VMware View product. In this third installment Rick and Scott discuss how the VMware ThinApp product ties into the VMware View product.

Various Issues seen on ESXi 4.1 with OEM CIM providers

We have become aware of a number of customers reporting various seemingly random behaviors on their ESXi hosts, specifically on hardware in which OEM CIM providers have been installed.

You may not be able to power on certain virtual machines. Other virtual machines may enter an invalid state randomly. You might also encounter failed vMotion migrations at 82%.

Your first reaction to this might be to restart the hostd daemon, but in this case the problem does not go away, at least not for long.

Knowledge Base article 1035564 – Virtual machines in an invalid state fail to power on with the error: FoundryVMDirectlyOpenSocketToVMX: Failed to create socket pair, has been written about this issue, and will help you determine whether this is the problem impacting you, and how to deal with it.

While VMware works to create a permanent fix for the problem, there is a work-around which involves stopping the hardware monitoring process sfcbd (details in the KB). Depending on the system workload, this change may only temporarily resolve the issue.

Thanks to Support Engineer Solomon Wen for creating this KB article.

Need Support for View Client for iPad?

VMware recently released a View Client for iPad, which currently can be downloaded from Apple's App Store for free.

View1 Support for VMware View Client for iPad is included in Basic and Production Support contracts sold with VMware View. If you are using View Client for iPad and encounter a technical issue, only Support Administrators listed on a Basic or Production Support contract for VMware View may log a service ticket with VMware Technical Support. If you are an individual user of View Client for iPad and need support, you should contact your internal IT help desk, or you can access View Client for iPad resources for assistance, including KB article #1035937 and the Community Forum at http://communities.vmware.com/community/vmtn/entdesk/view/vmware_view_for_ipad.

New Articles Published for week ending 4/23/11

VMware ESX
Installing and upgrading VMware Tools fails with the error: An error occurred while trying to access image file /usr/lib/vmware/isoimages/linux.iso (1037405)
Date Published: 4/20/2011
Viewing performance data from vSphere Client fails with a HostCtl Exception (1037671)
Date Published: 4/21/2011
The Windows virtual machine with VMware Tools reports Event ID 105 in the Event Viewer tab (1037755)
Date Published: 4/18/2011
Powering on a virtual machine from a suspend state or reverting to a snapshot fails (1038218)
Date Published: 4/20/2011
Powering on the Linux virtual machine fails and displays GRUB _ in the screen (1032792)
Date Published: 4/19/2011
Windows Performance Utility might contain incorrect minimum values for Limit in MHz or Memory Limit in MB data counters when they are set to Unlimited (1036102)
Date Published: 4/18/2011
Windows performance utility might contain Incorrect minimum Value for the Limit in MHz Data Counter (1036111)
Date Published: 4/18/2011
Windows Performance Utility does not show explanation texts for the VM processor and VM Memory counters (1036114)
Date Published: 4/18/2011

VMware ESXi
Scanning an ESXi 4.1 Update 1 host fails with error: The host returns esxupdate error codes: 10.. (1037190)
Date Published: 4/19/2011

VMware Fusion
Investigating Host Disk Errors in Mac OS (1037720)
Date Published: 4/18/2011
Installing VMware Tools fails with the error: Error 1935: An error occurred during the installation of assembly (1037872)
Date Published: 4/18/2011

VMware Service Manager
Unable to close incidents in VMware Service Manager (1037142)
Date Published: 4/20/2011

VMware ThinApp
When Avast Antivirus is running, applications captured by Thinapp do not run (1036913)
Date Published: 4/20/2011

VMware vCenter Converter Standalone
P2V conversion of a Linux virtual machine fails with the error: mkdir: cannot create directory (1037350)
Date Published: 4/19/2011

VMware vCenter Lab Manager
When using IE 8, the datastore context view in Lab Manager appears blank (1033727)
Date Published: 4/19/2011

VMware vCenter Operations Standard
Username and password guidelines and restrictions in vCenter Operations Standard 1.0.x and vCenter Operations Enterprise 1.0.x VMware Adapter (1037850)
Date Published: 4/18/2011

VMware vCenter Server
Duplicate vSphere Client sessions appear in vCenter Server Sessions list (1031635)
Date Published: 4/21/2011
vCenter Server database operations take a long time to complete or fail intermittently (1031907)
Date Published: 4/19/2011
Hardware status tab is blank when upgrading from vCenter Server 4.0 to 4.1 (1029916)
Date Published: 4/19/2011
Performing vMotion between ESX/ESXi hosts fails with the error: VMotion is not licensed on this host (1030498)
Date Published: 4/19/2011
Starting the VMware VirtualCenter Server Service fails with the error: Database version id ‘410’ is incompatible with this release of VirtualCenter (1031719)
Date Published: 4/21/2011
SNMP alert is not sent when the disk usage status returns to Green (1038064)
Date Published: 4/20/2011

VMware vCenter Site Recovery Manager
IP Customization of SUSE Linux virtual machines with vCenter Site Recovery Manager times out (1036310)
Date Published: 4/21/2011
Verifying connectivity between the primary and the recovery site in VMware vCenter Site Recovery Manager (1036433)
Date Published: 4/19/2011
Operating system compatibility for Storage Replication Adapter installation (1037429)
Date Published: 4/19/2011
Verifying that VMware vCenter Site Recovery Manager is installed and that the scripts\SAN sub-folder exists (1037431)
Date Published: 4/19/2011
Storage Replication Adapter version compatibility (1037433)
Date Published: 4/19/2011
Troubleshooting Storage Replication Adapter installation or upgrade failure (1037436)
Date Published: 4/19/2011
Verifying ODBC connectivity to the VMware vCenter Site Recovery Manager database (1037438)
Date Published: 4/19/2011
Verifying if the SRM vCenter Server account has been modified (1037439)
Date Published: 4/19/2011
VMware vCenter Site Recovery Manager service fails to start after an installation or upgrade (1037444)
Date Published: 4/19/2011
Verifying the SRM vCenter Server extension registration (1037446)
Date Published: 4/19/2011
VMware vCenter Site Recovery Manager plug-in cannot connect to SRM or to the vCenter Server instance (1037448)
Date Published: 4/19/2011
Ensuring that a protection group involved in a failover is valid (1037457)
Date Published: 4/21/2011
Configuring the array manager fails with the error: "Array script not found" or "XML document is empty" (1037458)
Date Published: 4/21/2011
Installing and upgrading VMware vCenter Site Recovery Manager fails (1037583)
Date Published: 4/19/2011
Troubleshooting pairing issues between primary and secondary sites in VMware vCenter Site Recovery Manager (1037682)
Date Published: 4/19/2011
Virtual machines show a yellow triangle and cannot be protected with VMware vCenter Site Recovery Manager (1037881)
Date Published: 4/18/2011
VMware vCenter Site Recovery Manager plug-in installation or upgrade fail to complete (1037447)
Date Published: 4/19/2011

VMware vCloud Connector
Copying a virtual machine template using the vCloud Connector plugin fails with the error: Error
in exporting <vmname> caused by <hostname deleted> (1037992)

Date Published: 4/20/2011

VMware View Manager
Installing View Connection server on Windows 2008 fails with the error: There was an error creating a MS Direct Service Instance (1038001)
Date Published: 4/21/2011

VMware VirtualCenter
Displaying the size of all tables on MS SQL server (1030182)
Date Published: 4/21/2011

VMware vSphere Management Assistant
Gathering ESX/ESXi or vCenter Server logs stored on a vSphere Management Assistant (vMA) appliance (1035911)
Date Published: 4/21/2011

VMware Workstation
Parallel Ports on a PCI card do not work (1037704)
Date Published: 4/18/2011

A Really Quick Poll

We have a quick poll for you today, just one question that takes 10 seconds to answer:

Scheduled Maintenance April 20

VMware will be performing system maintenance to several VMware web applications. Portals will be unavailable on Wednesday, April 20, from 7:30 PM to 8:00 PM Pacific Time

If you need to file a support request while the upgrade is in progress, call VMware Technical Support for assistance.

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

New Articles Published for week ending 4/16/11

VMware Data Recovery
Considerations while using CIFS Share as dedupe stores in VMware Data Recovery (1036622)
Date Published: 4/14/2011
Restarting the datarecovery service on a VMware Data Recovery appliance (1036768)
Date Published: 4/14/2011
Troubleshooting CIFS Shares issues for VMware Data Recovery (1037855)
Date Published: 4/14/2011
Troubleshooting VMDK and RDM dedupe datastore issues in VMware Data Recovery (1037920)
Date Published: 4/14/2011
Troubleshooting VMware Data Recovery connectivity (1037995)
Date Published: 4/15/2011
Troubleshooting VMware Data Recovery snapshot and VSS errors (1037997)
Date Published: 4/15/2011

VMware ESX
Powering off a virtual machine fails with the error: Performing disk cleanup, cannot power off (1037391)
Date Published: 4/11/2011
Inflating a virtual disk fails with the error: The disk is not thin-provisioned (1037619)
Date Published: 4/11/2011
During backup, snapshot creation fails if Windows 2008 has more than 30 virtual disks (1037754)
Date Published: 4/14/2011
How to install VMware Tools on a Windows Server 2008 Core virtual machine (1032639)
Date Published: 4/13/2011
Emplacement des fichiers journaux de l’ESX (1037341)
Date Published: 4/13/2011
Troubleshooting a failed vSphere/Virtual Infrastructure Client installation (1037551)
Date Published: 4/12/2011
Minimum system requirements for installing the vSphere/Virtual Infrastructure Client (1037552)
Date Published: 4/12/2011
Controlling the size and number of vmkernel logs in ESX hosts (1037645)
Date Published: 4/13/2011
Cloning a virtual machine in ESX 4.x fails with the error: Invalid configuration for device (1022106)
Date Published: 4/14/2011
Adding the ESX host to vCenter Server inventory fails and hostd reports the backtrace: Exception: Assert Failed: : "adapterServer != __null" (1022153)
Date Published: 4/14/2011

VMware ESXi
Remote query of NTP service on ESX/ESXi 4.0 (1036357)
Date Published: 4/11/2011
Checking your firmware and BIOS levels to ensure compatibility with ESX/ESXi (1037257)
Date Published: 4/13/2011
Microsoft Clustering on VMware vSphere: Guidelines for Supported Configurations (1037959)
Date Published: 4/15/2011

VMware Service Manager
Unable to create a SQL statement with HAVING clause in the VMware Service Manager Reporting wizard (1037539)
Date Published: 4/15/2011
When exporting a Service Manager report to Microsoft Excel, date fields in the spreadsheet do not have the Date data type (1037540)
Date Published: 4/11/2011
Cannot sort on a Count(*) field in the Reporting Wizard of VMware Service Manager. (1037811)
Date Published: 4/15/2011

VMware vCenter Converter Standalone
P2V conversion using VMware Converter fails with the error: Unable to find the system volume, reconfiguration is not possible (1037507)
Date Published: 4/12/2011

VMware vCenter Operations Enterprise
Licensing VMware vCenter Operations Enterprise 1.0 (1034340)
Date Published: 4/13/2011
Changing debug logging settings in VMware vCenter Operations Enterprise 1.0 (1034978)
Date Published: 4/13/2011
Access requirements for the Oracle Enterprise Management Adapter in vCenter Operations Enterprise 1.0 (1037254)
Date Published: 4/13/2011

VMware vCenter Server
Performance charts show no data and vpxd log contains SQL execution failed messages (1032908)
Date Published: 4/11/2011
VMware VirtualCenter Server Service fails with the error: Violation of PRIMARY KEY constraint ‘PK_VPX_ALARM_REFRESH’. (1036902)
Date Published: 4/13/2011
A thin provisioned virtual machine copied using vCloud Connector 1.0.x with vCenter Server 4.0 becomes thick provisioned (1037711)
Date Published: 4/12/2011

VMware vCenter Site Recovery Manager
Unable to establish reciprocity between the primary and secondary site in vCenter Site Recover Manager (1037679)
Date Published: 4/14/2011

VMware vCenter Update Manager
The Edit Baseline option in vCenter Update Manager is greyed out (1030988)
Date Published: 4/14/2011
Minimum system requirements for installing vCenter Update Manager (1037494)
Date Published: 4/12/2011

VMware View Manager
Error messages from deletion scripts are not recorded in View Connection Server logs (1036748)
Date Published: 4/12/2011
View Connection Server instances should be patched with the Microsoft security update for MS10-068 (1036755)
Date Published: 4/12/2011
The VMware View 4.5 Admin Web interface shows duplicate entries for vCenter Server in the system health dashboard (1037506)
Date Published: 4/15/2011
Provisioning linked clones when using the French version of Windows 2008 64bit fails with the error: Selected parent VM is not accessible (1037379)
Date Published: 4/13/2011
Clients time out if the PCoIP Secure Gateway is enabled but has not been installed (1037116)
Date Published: 4/13/2011
View Agent fails to start after upgrading to View Agent 4.6 (1038014)
Date Published: 4/16/2011

VMware Workstation
Bridging to cellular/mobile broadband (EV-DO) cards fail (1037332)
Date Published: 4/14/2011

New Toolbar Features

We have some new features to tell you about in the VMware Support Toolbar. (more background on what the Toolbar is, and what it offers here)

You can now watch KBTV videos easily right from the toolbar without having to visit YouTube and searching for our channel. Click the little TV icon in the toolbar and you can watch, comment on, and share our videos right there.

We also made the blog button more feature-rich (that’s the orange button). Clicking on it opens a small window in which you can check out all three Support blogs at once: Support Insider, KB Digest, and KBTV.

The Twitter button (turquoise) now includes important tweets from both @vmwarekb and @vmwarecares.

New Articles Published for week ending 4/9/11

VMware ESX
Mounting NFS datastore with Storage I/O Control enabled fails with the error: Can’t remove datastore (1037393)
Date Published: 4/7/2011
Copying a virtual machine between vSphere and vCloud environments (1037489)
Date Published: 4/8/2011
Changing the virtual machine monitor mode (1036775)
Date Published: 4/8/2011
Slow virtual machine storage when using HP Smart Array P410 with ESX 3.5 (1036961)
Date Published: 4/5/2011
Connecting virtual NICs to a vDS port group fails with the error: No free port is available in DVportgroup (1037531)
Date Published: 4/8/2011

VMware Fusion
Certifying hardware and software with VMware (1036525)
Date Published: 4/5/2011
Logging into the VMware Account Portal fails with the error: Authentication failed (1037104)
Date Published: 4/4/2011
Accessing VMware Private Beta Programs (1037387)
Date Published: 4/7/2011

VMware ThinApp
Troubleshooting Microsoft Office applications captured with VMware ThinApp (1037177)
Date Published: 4/5/2011
Troubleshooting virtual Internet Explorer issues (1037178)
Date Published: 4/6/2011
Cannot launch the ThinApp when a Sandbox resides in the network storage path (1037253)
Date Published: 4/8/2011

VMware vCenter Converter
The vCenter Converter 4.2 plugin installs, but the Import Machine wizard fails to start (1036967)
Date Published: 4/7/2011

VMware vCenter Operations Standard
Scalability limit for vCenter Operations Standard (1036806)
Date Published: 4/6/2011
vCenter Operations Standard freezes and stops collecting data (1037065)
Date Published: 4/6/2011

VMware vCenter Server
All actions on event based alarms are executed whenever one of the triggers fire (1029924)
Date Published: 4/8/2011

VMware vCloud Request Manager
VMware vCloud Request Manager auditing and logging (1033141)
Date Published: 4/4/2011

VMware View Manager
Installing the View Connection Server replica fails with the error: Error 28018 (1037179)
Date Published: 4/7/2011