Changes are afoot in the process of opening support requests at VMware, and we want to fill in you in on all the exciting changes we’ve made. We are streamlining processes so that you get what you need faster, easier, and with more options.
In anticipation of the questions we expect to get, we have prepared an FAQ in the Knowledgebase to answer most of your questions: FAQs about changes to filing a support request (1034261).
You can also check out our new video that touches on the changes in the article at http://kb.vmware.com/kb/1021619
As part of these improvements, there is a window of scheduled downtime from 6pm PST Friday, March 11 to 5pm PST Saturday, March 12. If you need to file a support request while the upgrade is in progress, call VMware Technical Support for assistance.
We appreciate your patience during this maintenance period. These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs.