Resolution Paths

Setting up Update Manager

Today we have a guest post from Bryan Hornstein, who works in our Broomfield, CO. office. Bryan is a Technical Support Engineer currently in a rotational role to create content for the Knowledge Base. Another in our Resolution Paths series, here are two Resolution Path Knowledgebase articles that will help you sort out some common issues getting VMware Update Manager installed.

VMware Update Manager is a great product, and it allows us to do so many things that would normally take hours to do manually. With a simple point and click Update Manager can do several tasks at once, freeing us System Administrators to do other tasks that our companies need.

With that being said Update Manager can be very daunting to setup at first if you are not familiar with the product. Once Update Manager is setup there can be other issues that can cause it to fail if certain configurations have not been setup correctly, or verified.

That is why we have written the following articles for the most common scenarios System Administrators run into. This will be a one stop shop for solving all your Update Manager woes and hopefully preventing you from having to call VMware Technical Support so you can go about your day (at least for installing the product).

First of all if you are having issues installing Update Manager or downloading and installing the plug-in that goes into vCenter Server, you will want to check out the following Resolution Path articles. These are the most common issues people run into when installing and setting up the product:

There are other factors that can cause issues downloading the patches that are needed by Update Manager, your ESX/ESXi hosts, and the Virtual Machines themselves.  See this Respath article for more information on troubleshooting those issues:

Finally, there are several things that need to be checked and certain configurations verified if you are having troubles staging, scanning, or upgrading an ESX/ESXi host. This can be the most common scenario that you will run into when using Update Manager. Firewalls and network configurations are usual suspects in issues like this. For help with troubleshooting these problems see the following articles:

Thanks, and I hope you find these articles useful to helping you getting your job done quickly and easy.


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