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Monthly Archives: January 2011

Uploading diagnostic information for VMware Fusion or Mac users

This video goes through the steps of uploading diagnostic information for VMware Fusion (or users on a Mac system) to the VMware FTP site. The information you upload is used to assist in troubleshooting issues you’ve encountered while using a VMware product.

For more information refer to the full Knowledgebase article: Uploading diagnostic information to VMware (1008525).


Note: Uploading diagnostic information is the same as uploading log files

How to install and configure VMware View Transfer Server

Here’s another new VMware View video. In this video you will see how to install and configure the VMware View 4.5 Transfer Server. VMware View Transfer Server downloads system-image files, synchronizes data between local desktops and the corresponding remote desktops in the datacenter, and transfers data when users check in and check out local desktops.

For more information, refer to the full Knowledgebase article: Installing and configuring VMware View Transfer Server (1031682)

New Articles Published for Week ending 1/29/2011

Recommended values in the soapAction field when forming Soap Requests for vSphere API (1033447)
Date Published: 1/27/2011

VMware ACE
Connecting a second mouse or keyboard directly to a hosted virtual machine (1033435)
Date Published: 1/24/2011

VMware Data Recovery
VdrFileRestore fails to run on Linux based operating systems (1033645)
Date Published: 1/27/2011

VMware ESX
Cannot create an additional disk on a different datastore on ESX while restoring the virtual machine (1030790)
Date Published: 1/24/2011
Booting the Red Hat Enterprise Linux 5.4 or later operating system in a virtual machine reports APIC timer calibration warnings (1032607)
Date Published: 1/28/2011
vSphere pricing, licensing, and compatibility FAQs (1033021)
Date Published: 1/28/2011
Windows XP/Windows Server 2003 machines do not restart automatically after a scheduled update (1033153)
Date Published: 1/25/2011
VMware support for FalconStor Network Storage Server Virtual Appliance (1033480)
Date Published: 1/24/2011
Installing an RHEL6 system with a basic video driver when using the default video RAM of 4MB fails (1033557)
Date Published: 1/26/2011
Deactivating upgraded license keys (1033584)
Date Published: 1/28/2011

VMware ESXi
Enabling logging for Likewise agents on ESX/ESXi 4.1 (1026554)
Date Published: 1/28/2011
Recording ESX or ESXi VMkernel state with vsi_traverse (1033317)
Date Published: 1/27/2011
VMware View virtual machine fails to connect to the network with the error: Unable to Add Port; Status (bad0006)=Limit Exceeded (1031055)
Date Published: 1/27/2011
Checking cpuinfo information on an ESXi host (1031785)
Date Published: 1/28/2011

VMware Player
VMware Player Redistribution and Support (1033263)
Date Published: 1/24/2011

VMware vCenter CapacityIQ
Licensing VMware Products (1032647)
Date Published: 1/28/2011

VMware vCenter Configuration Manager
Updating the VMware vCenter Configuration Manager License Manager license fails with the error: Access Validation Failed (1033086)
Date Published: 1/24/2011

VMware vCenter Converter
Booting a Windows virtual machine that was created from a P2V/V2V conversion fails (1033243)
Date Published: 1/24/2011
Enabling the use of non-root user for conversion of powered-on Linux machines (1033551)
Date Published: 1/26/2011

VMware vCenter Server
Starting VMware VirtualCenter Server service fails with the error: Failed to initialize: Invalid Locale (1032339)
Date Published: 1/24/2011
Upgrading the vCenter database to version 4.1 fails with the error: the specified @job_name ('Event Task Cleanup') does not exist (1032434)
Date Published: 1/24/2011
Performance charts display only the past day's data when viewing past week, month, and year charts (1032755)
Date Published: 1/25/2011
Adding an ESX host to vCenter Server fails with the error: Cannot install the vCenter agent service. Cannot upload agent (1031905)
Date Published: 1/27/2011

VMware View Manager
Single Sign-on does not work in VMware View Manager (1026797)
Date Published: 1/28/2011
Choppy audio when viewing streaming Quicktime content over PCoIP (1027783)
Date Published: 1/28/2011
Removing a ThinApp package from VMware View Manager fails with the error: This application is currently assigned and can not be removed (1028622)
Date Published: 1/28/2011
Installing VMware View Agent fails with the error: The system must be rebooted before installation can continue (1029288)
Date Published: 1/24/2011
Unable to use ThinPrint in VMware View desktops connected using View portal (1029399)
Date Published: 1/25/2011
When using a PCOIP Session text in Internet Explorer 7 is fuzzy (1029731)
Date Published: 1/28/2011
Adding a Thinapp package in VMware View 4.5 fails with the error: Failed to load ThinApp Management support interface (1029732)
Date Published: 1/24/2011
Installing a VMware View Replica server fails with the error: Error: 28018. There was an error creating a MS Direct Service Instance (1029813)
Date Published: 1/24/2011
Accessing the View Admin console using a browser after upgrading to VMware View Manager 4.5 fails with a Java exception error (1029971)
Date Published: 1/28/2011
Adding vCenter Server to the VMware View Manager Admin console fails with the error: Error saving vCenter entry (1033223)
Date Published: 1/24/2011
Unable to log in to the VMware View Connection server (1028739)
Date Published: 1/27/2011
Logging in to VMware View Manager using WTOS-based Wyse Thin client fails at the authentication stage (1030673)
Date Published: 1/28/2011 
Changing the order of network card binding in VMware View virtual machines (1029111)
Date Published: 1/27/2011 
VMware View Agent is in an unreachable state after deploying a Windows XP pool (1027775)
Date Published: 1/28/2011

VMware Virtual Desktop Manager
Migrating Linked clone pools to a different or new Datastore (1028754)
Date Published: 1/28/2011

VMware vSphere Web Access
Browser Compatibility for vCenter Server Web Access (1033383)
Date Published: 1/25/2011

VMware Workstation
USB devices attached to xHCI ports on Linux hosts do not work in virtual machines (1033561)
Date Published: 1/25/2011

How to configure iSCSI Port Binding on vSphere 4

Our second video for today discusses and demonstrates how to configure iSCSI Port Binding within a vSphere 4 environment.  As well as going through the configuration steps, this video also shows you how you can validate that your ISCSI Port Binding is setup and working correctly. Yummy goodness!

SUSE Linux Enterprise for VMware – How is it Supported?

Today we have a guest post from Support Engineer Mark Quinn, who works on the SUSE Linux Enterprise Server for VMware team in our Burlington office in Canada. Mark has pioneered our expansion into SUSE support, adding a Certified Linux Administrator, Certified Linux Professional, Certified Linux Engineer, Data Center Technical Specialist, and Data Center Advanced Technical Specialist to his long list of accreditations.

Mark wanted to bring some key information to our attention, so without further ado-

The SUSE Linux Enterprise for VMware technical support team has been live since September 2010.  In preparation to provide the best support, the team has obtained Novell Certified Linux Professional certifications and even some Certified Linux Engineer certifications.

First things first, the landing page for SUSE Linux Enterprise for VMware can be found at: http://www.vmware.com/products/sles-for-vmware/index.html.

There you can:

There are different tabs across this page with getting started and FAQ information. Get to know this page if you’re using this product.

What may not be clear to some is how many times can I use my activation codes for SUSE Linux Enterprise for VMware? This is by far and away our number one question right now.

The answer to this is, as many times as you wish!  More information on our Terms and Conditions are listed at: http://www.vmware.com/products/sles-for-vmware/get.html#c207168.

To obtain a activation code you will have had to have obtained one of the products listed at http://www.vmware.com/landing_pages/sles-for-vmware/eligible-products.html on or after June 9th 2010.

Getting this activation code does not grant you technical support for SUSE Linux Enterprise for VMware. Support is not included and must be purchased separately.

Licensing VMware View 4.5

Today we have a video outlining the different editions of VMware View 4.5 which are currently available. The video also provides a brief demonstration of how to license the vSphere and VMware View components.

For more information refer to the full Knowledgebase article: Licensing VMware View 4.x (1022181).


How to setup a Wrapper and Controls trace in VMware Service Manager

Here we have a short, sweet and straight-to-the-point video concerning VMware Service Manager. This video provides a brief demonstration of how to setup a Wrapper and Controls trace within VMware Service Manager.

The Wrapper and Controls of the VMware Service Manager application are the active x controls which reside on the client machine connecting to the application remotely. This type of trace is required when there is an issue which is reproducible with an end users system performing abnormal functions which are not explained by first troubleshooting system queries and stored procedures.


Knowledgebase gets a new Auto-Suggest Feature

Over the weekend we rolled out a new change to the VMware Knowledgebase that incorporates auto-suggest, right in the search box.

This feature suggests relevant search terms and content titles to users as they type in words in the search field. The terms entered will be highlighted in the suggestions. Suggestions are then easily selectable using your mouse or keyboard and your chosen suggestion is then used a search input.

We have had many customers asking us for this functionality, so we're please to make this announcement.

How do you like it?


Mind Map for VMware Update Manager Resolution Paths

We had a good response from our first Resolution Path Mind Map that we did for Fusion users so continuing with that effort we present to you the Resolution Path Mind Map for VMware Update Manager.

This Mind Map (these look great printed out LARGE by the way) will help resolve the vast majority of issues that you may encounter with VMware Update Manager.

Download the Update Manager Resolution Path here


Knowledge Base Articles in Japanese

You may have seen our recent post about our Spanish translated Knowledgebase articles. Today, we want to announce our initial bunch of Japanese articles. We've chosen our top used articles, as presumably the same support issues also occur in Japan.

If you'd like see see more of our content translated, tell us in the comment space below.



English Title English KB >> Japanese KB Japanese Title
Unpresenting a LUN containing a datastore from ESX 4.x and ESXi 4.x 1015084   1033028 ESX 4.x および ESXi 4.x に対する、データストアが格納された LUN の非提示
USB support for ESX/ESXi 4.1 1022290   1033087 ESX/ESXi 4.1のUSBサポート
Identifying issues with and setting up name resolution on ESX Server 1003735   1033033 ESX Server の名前解決に関する問題の特定と設定
Backing-up and restoring vCenter Server 4.x 1023985   1033142 vCenter Server 4.x のバックアップとリストア
Recovering a lost partition table on a VMFS volume 1002281   1033156 失われた VMFS ボリュームのパーティション テーブルの復元
Virtual machines stop responding when any LUN on the host is in an all-paths-down condition (APD) 1016626   1033174 ホストのいずれかの LUN が all-paths-down 状態 (APD) になった場合、仮想マシンが応答を停止する
Understanding virtual machine snapshots in VMware ESX 1015180   1033239 VMware ESX の仮想マシンのスナップショットについて
Interpreting an ESX host purple diagnostic screen 1004250   1033242 ESX ホストのパープルスクリーンの解析
Masking a LUN from ESX and ESXi 4.x using the MASK_PATH plug-in 1009449   1033244 MASK_PATH プラグインを使用した ESX および ESXi 4.x からの LUN のマスキング
Best practices for using and troubleshooting VMware Converter 1004588   1033253 VMware Converter の使用とトラブルシューティングに関するベスト プラクティス
Virtual machine does not power on because locked files 10051   1033280 ファイルがロックされているために仮想マシンがパワーオンされない
Analyzing SCSI Reservation conflicts on VMware Infrastructure 3.x and vSphere 4.x 1005009   1033285 VMware Infrastructure 3.x および vSphere 4.x での SCSI 予約競合の分析