Knowledge Base Resolution Paths

VMware View Resolution Path Articles

Another in our Resolution Paths series from Brett Rutherford, here are four Resolution Paths for those of you who use VMware View.

What do you mean my desktop source is not available? It was just there a minute ago!

VMware View, as a product, is a robust Virtual Desktop Infrastructure solution, allowing administrators to bring an already solid Virtual Infrastructure solution to the end users in the form of virtual desktops. What happens, though, when you have all of these perfectly configured virtual desktops, and for one reason or another, you cannot connect to them? I’m here to give you a couple tips and tricks to help ensure that you don’t run into these issues yourself!

Can Not Connect to VMware View Virtual Desktops

The first article I’m going to highlight for you deals with connecting to your VMware View virtual desktops in general. In this article, we troubleshoot your VMware View environment and related infrastructure as a whole before moving further to troubleshooting issues with the display protocols themselves. As professionals in our field, we all know that Information Technology is not about reinventing the wheel; more so about making sure that wheel still spins. We’re going to help you accomplish these goals with the least amount of work, because we all know you’ve got more on your plate than this. Without any further introduction, here is the resolution path: Can Not Connect to VMware View Virtual Desktops.

Unable to connect to View Desktops using RDP

There are multiple ways to connect to your Virtual Desktop infrastructure. I’m going to focus on the Microsoft Remote Desktop Protocol (RDP) as well as the PC over IP (PCoIP) protocol. Both display protocols have their strengths and weaknesses, and we’re going to tell you what these are, and how to overcome minor configuration issues with both.

The second article deals with connecting via RDP. In this article, we review infrastructure requirements, as well as user permissions. We also ensure that authentication is not being hindered by SmartCard failures and that Group Policies aren’t interfering with your successful connections. Here is the resolution path: Unable to connect to View Desktops using RDP

Unable to connect to View Desktops using PCoIP

The third article deals with connecting via PCoIP. In this article, we review infrastructure requirements, check to see that we’re configured optimally for PCoIP connections, ensure that the supporting software for a PCoIP connection is installed and configured correctly, and also that SmartCard authentication isn’t throwing a wrench into the works. There are a few caveats to utilizing this protocol, but here is some guidance to help ensure you’ve configured your virtual desktops properly for successful connections. Here is that guidance: Unable to connect to View Desktops using PCoIP

Black screen when logging into VMware View virtual desktop using PCoIP

I’ve saved the best for last. There are certain circumstances when utilizing the PCoIP protocol, where the View Client appears to connect to your virtual desktop and all you get for all your hard work is a black screen. Yes, it is worrisome, but this issue happens to the best of us, and we’re here to help you get around this. Here is what you need to do: Black screen when logging into VMware View virtual desktop using PCoIP

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