Alerts

Scheduled Maintenance October 30

VMware will be performing a system upgrade to several VMware Support Web applications on Saturday, October 30 at 1:00 AM PDT, and ending at 7:00 PM PDT. If you need to file a high severity support request while the upgrade is in progress, please call VMware Technical Support for assistance. Because of this extended maintenance window, you may experience longer than normal wait times on the phone. We encourage you to submit your lower severity support issues via the online case logging option once the Website becomes available again.

While this upgrade is in progress, you will be unable to:

  • Access or manage your VMware account
  • Submit support requests online
  • Download, purchase or register VMware products
  • Manage VMware product licenses
  • Download, purchase or register VMware products Manage VMware product licenses.
  • Access VMware Communities

Please note this maintenance window does not affect the VMware Knowledgebase or the various Product Support Centers where you may find articles and notes that will help you resolve issues you may encounter.

Additionally, customers will continue to have access to websites for SpringSource, Zimbra, Gemstone, Integrien and TriCipher and the support tools associated with them.

We appreciate your patience during this maintenance period. These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs.

Comments

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  1. Thank you for the ample warning you provided for this outage. Since VMWare products have become such an integral part of our environment, notices such as these are extremely helpful.

  2. It is a shame that you did not host a secondary website with a copy of the downloads and read-only version of the communities. I hope there is not a next time for this long of a “planned” outage.

  3. OMFG! In Germany is a long weekend since next monday is a holiday. So I’m scared not to be the only admin who scheduled exactly this weekend for upgrading some servers etc. – hope the downloads will be back in a few hours. Anything else will break my neck…

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