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Monthly Archives: May 2010

New articles published for week ending 5/29/2010

VMware ESX
VMware ESX 4.0, Patch ESX400-201005403-SG: Updates Expat (1011554)
Date Published: 5/28/2010
VMware ESX 4.0, Patch ESX400-201005401-SG: Updates apps, cim, exsupdate, scripts, tools, vmkernel64, uwlibs, kernel, and openssl (1013127)
Date Published: 5/28/2010
VMware ESX 4.0, Patch ESX400-201005402-SG: Updates VMware-webCenter-esx (1013130)
Date Published: 5/28/2010
VMware ESX 4.0, Patch Release ESX400-201005001 (1019491)
Date Published: 5/28/2010
VMware ESX 4.0, Patch ESX400-201005407-SG: Updates gcc packages (1021038)
Date Published: 5/28/2010
VMware ESX 4.0, Patch ESX400-201005408-SG: Updates bind-libs and bind-utils (1021039)
Date Published: 5/28/2010
VMware ESX 4.0, Patch ESX400-201005409-SG: Updates sudo (1021040)
Date Published: 5/28/2010
VMware ESX 4.0, Patch ESX400-201005404-SG: Updates NTP (1021512)
Date Published: 5/28/2010
VMware ESX 4.0, Patch ESX400-201005405-SG: Updates gzip (1021513)
Date Published: 5/28/2010
VMware ESX 4.0, Patch ESX400-201005406-SG: Updates krb5 and pam_krb5 (1021515)
Date Published: 5/28/2010
Port and firewall requirements for NFS and SW iSCSI traffic (1021626)
Date Published: 5/27/2010
Location of ESX log files (1021800)
Date Published: 5/27/2010
Location of log files for VMware products (1021806)
Date Published: 5/27/2010
Cloning a VMDK file to an RDM fails with the error: The destination file system does not support large files (1021836)
Date Published: 5/26/2010
Common Linux-based operating system operations (1022050)
Date Published: 5/27/2010
Installation of Microsoft SQL Server 2005 or 2008 fails on virtual machines running Windows Server 2008 R2 that are configured in a Microsoft Cluster (1021946)
Date Published: 5/29/2010
Upgrading Cisco VEM software might fail if the corresponding VMware VMkernel bulletin is not applied (1021949)
Date Published: 5/28/2010

VMware ESXi
VMware ESXi 4.0, Patch Release ESXi400-201005001 (1019498)
Date Published: 5/28/2010
VMware ESXi 4.0, Patch ESXi400-201005401-SG: Updates Firmware (1021041)
Date Published: 5/28/2010
VMware ESXi 4.0, Patch ESXi400-201005402-BG: Updates VMware Tools (1021042)
Date Published: 5/28/2010
Location of ESXi log files (1021801)
Date Published: 5/27/2010

VMware Fusion
Consolidating snapshots in VMware Fusion (1020000)
Date Published: 5/25/2010
Deleting snapshots in VMware Fusion (1020245)
Date Published: 5/25/2010

VMware Server
Licensing VMware Server 2.x (1022035)
Date Published: 5/27/2010

VMware ThinApp
Folder Macros Have Changed As Of ThinApp 3.393 (1022175)
Date Published: 5/30/2010

VMware vCenter CapacityIQ
Changing a time zone setting with Linux commands does not affect CapacityIQ (1021930)
Date Published: 5/25/2010

VMware vCenter Lab Manager
Unable to change objects in the Lab Manger user interface (1021913)
Date Published: 5/26/2010

VMware vCenter Server
Support Contracts FAQs (1021904)
Date Published: 5/25/2010
Changing the log location of vCenter Server 4.0 Tomcat services (1021939)
Date Published: 5/25/2010
Performance Overview error: Cannot create JDBC driver of class (1021955)
Date Published: 5/27/2010
Cannot connect to the client CD/DVD drive by using Passthrough IDE mode (1022010)
Date Published: 5/27/2010

VMware vCenter Server Heartbeat
VMware vCenter Server Heartbeat protected passive node drops out of Active Directory every 30 days (1021828)
Date Published: 5/25/2010

VMware vCenter Site Recovery Manager
Licensing Site Recovery Manager 4.0 (1019614)
Date Published: 5/26/2010
Location of Site Recovery Manager log files (1021802)
Date Published: 5/27/2010
Running SRM tools to configure automatic IP customization of recovered virtual machines on the Disaster Recovery site fails (1021848)
Date Published: 5/27/2010

VMware View Manager
Logging in to VMware View Manager fails with the error: display protocol … is busy processing a request (1021190)
Date Published: 5/26/2010

New articles published for week ending 5/22/2010

All Products
Filing a Support Request (1021619)
Date Published: 5/19/2010
Creating a new VMware Account (1021642)
Date Published: 5/19/2010

VMware Converter
Reducing disk volume size using VMware Converter fails (1014872)
Date Published: 5/21/2010

VMware ESX
HP NC375T Quad Port Gigabit Server Adapter ports do not have network connectivity (1020118)
Date Published: 5/20/2010
Editing files on an ESX host using vi or nano (1020302)
Date Published: 5/21/2010
Unable to ping virtual machines even though there is network connectivity (1021482)
Date Published: 5/18/2010
Sample Configuration: Port Channel with ESX and Force10 Switch (1021492)
Date Published: 5/17/2010
Unable to connect to the VMware virtual network adapter inside Windows guest operating system after ESX loses connectivity due to a network or power outage (1021600)
Date Published: 5/19/2010
Downloading patches from the VMware website (1021623)
Date Published: 5/19/2010
A Cisco Nexus 1000v VEM installed on an ESX host fails to respond with the error: Failed to get card domain – returned error 1 (1021627)
Date Published: 5/20/2010
VMware vSphere 4 Update 1 support with HP StorageWorks P4500 Multi-Site cluster (1021660)
Date Published: 5/18/2010
Total SCSI IOPS option is only available with real time data when vSphere Client is connected to vCenter Server (1021739)
Date Published: 5/20/2010
LUNs on Active/Passive arrays may tresspass when connecting to a running ESX 4.0 host (1021814)
Date Published: 5/20/2010

VMware ESXi
Transparent Page Sharing is not utilized under normal workloads on Nehalem based Xeon 5500 series CPUs (1020524)
Date Published: 5/21/2010

VMware Fusion
Troubleshooting missing Fusion 3.x and Workstation 7.x licenses (1021633)
Date Published: 5/19/2010

VMware vCenter Lab Manager
Manually installing and uninstalling the Internet Explorer MKS plugin for Lab Manager (1021554)
Date Published: 5/21/2010

VMware vCenter Server
Enabling Fault Tolerance on a virtual machine with an extended disk size fails with the error: Unsupported virtual machine configuration for Fault Tolerance (1021615)
Date Published: 5/19/2010
Cloned SUSE 11 virtual machine does not have network connectivity after reboot (1021624)
Date Published: 5/18/2010
Applying a host profile fails with the error: Invalid argument (1017477)
Date Published: 5/18/2010

VMware View Manager
Changing user assignment using the View Manager Command-Line Tool (1019335)
Date Published: 5/19/2010
Performing an Silent installation of the View Client and View Agent (1019862)
Date Published: 5/17/2010
Configuring Windows roaming profiles on View desktops (1020967)
Date Published: 5/19/2010
SanDisk Cruzer Enterprise USB flash drives do not work in an RDP session (1021245)
Date Published: 5/18/2010 

Using VMware HTML-Based Help

<p>Most of our docs are available in PDF and HTML formats. If you  access our in-product help or find our docs by searching the Web on a specific topic, you are more likely to get an HTML version of the documentation. (For info on getting the PDF version of a doc, see my earlier post &quot;<a href="http://blogs.vmware.com/vanswers/2010/04/vmware-doc-formatscan-i-get-a-pdf.html" style="text-decoration:none">VMware Doc Formats&mdash;Can I Get a PDF?</a>&quot;)</p>
<p> Occasionally we get feedback on our HTML-based documentation like the following email: "This topic explains what a clone is, but not how to actually clone the machine! Where are the instructions for cloning?" In cases like this, I know users have found a single HTML page from our larger help or manual doc, and can't figure out how to navigate from that page to the page they want. So here's a little help about our help.</p>
<p>Our HTML-based docs are generated by a conversion engine that turns our source doc files into HTML, and creates a frame-based superstructure with a navigation pane, a topic pane, and some buttons for getting around in the docset. Depending on your VMware product and version, and on how you access a HTML doc topic (through the Help menu, by searching the Web, or by opening an HTML doc from the <a href="http://www.vmware.com/support/pubs" style="text-decoration:none">documentation page of our Web site</a>), you may not see the entire frameset, but only the topic, without the navigation pane. Or, the navigation pane may be visible, but it's not clear to you where the current topic is in the helpset, or how to navigate to a more useful topic.</p>
<p>So I put together a little video to help you use our HTML-based documentation. I hope this helps.</p>

<p> <object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/5I7qGQktbqk&hl=en&fs=1"></param><param name="allowFullScreen" value="true"></param><embed src="http://www.youtube.com/v/5I7qGQktbqk&hl=en&fs=1" type="application/x-shockwave-flash" allowfullscreen="true" width="425" height="344"></embed></object>
</p>

<p> If the video is not showing up in your browser, you can view it directly in YouTube at this URL:
<br />
<a href="http://www.youtube.com/watch?v=5I7qGQktbqk" style="text-decoration:none">http://www.youtube.com/watch?v=5I7qGQktbqk</a> </p>
</p>

 

How to edit files on an ESX host using vi or nano

Here’s a video that details how to edit text files on your VMware ESX host using the vi or nano text editors. The video shows you how to edit and insert text, discusses copying information into files, and saving files. This video was created using VMware ESX 4.0, but the same basic steps apply to other versions of ESX. For detailed information and written steps, see Editing files on an ESX host using vi or nano.

How to edit files on an ESX host using vi or nano

How to Power off an unresponsive virtual machine

Our latest video details various ways to power off an unresponsive ESX virtual machine. A hung virtual machine might not power off when using the guest OS or when choosing to power off the virtual machine from the vSphere Client. Various command line methods are demonstrated here. This video uses ESX 4.0, but the same basic steps apply to other versions of ESX.

The Knowledgebase article for this video contains addition information and steps. It is well worth reading the article as it contains cautionary notes. Continue reading Powering off an unresponsive virtual machine on an ESX host.

How to power off an unresponsive VMware ESX virtual machine

New articles published for week ending 5/15/2010

VMware ACE
VMware ACE 2.6 Licensing FAQ (1021349)
Date Published: 5/10/2010

VMware Capacity Planner
Resetting your VMware Account Portal password (1021354)
Date Published: 5/10/2010

VMware Consolidated Backup
Errors from vmount service / vmountDriverSupport (1006289)
Date Published: 5/11/2010
vStorage APIs for Data Protection (VADP) FAQ (1021175)
Date Published: 5/14/2010

VMware Data Recovery
VMware Data Recovery fails to restore a virtual machine with the error: Incompatible device backing specified for device X (1012780)
Date Published: 5/13/2010

VMware ESX
Cannot power on virtual machines after adding a RDM on ESX 2.5.x with VirtualCenter 2.5 (1006881)
Date Published: 5/10/2010
Creating a Linux Swap partition for ESX service console (1014863)
Date Published: 5/10/2010
Connecting to a floppy drive fails with an error message in ESX (1015315)
Date Published: 5/12/2010
Unknown devices appear on a Linux guest operating system after a virtual machine hardware upgrade (1015365)
Date Published: 5/12/2010
ESX 4.0 host shows high memory utilization after upgrading (1017237)
Date Published: 5/13/2010
Adding an ESX 3.5 Update 3 host to vCenter Server fails with the error: Failed to find conversion from windows7srv-64 to type: vim.vm.GuestOsDescriptor.GuestOsIdentifier (1018012)
Date Published: 5/13/2010
Unable to remove a vmnic from a vSwitch in vCenter Server (1018103)
Date Published: 5/14/2010
When removing a VMFS, is it safe to remove the .dvsData folder and subfolders? (1018394)
Date Published: 5/11/2010
Installing the VMware ESX/ESXi 4.x driver CD on an ESX 4.x host (1019101)
Date Published: 5/14/2010
Virtual NIC disappears from a Windows virtual machine (1020718)
Date Published: 5/14/2010
Creating vSwitches with custom names (1020757)
Date Published: 5/11/2010
Storage VMotion fails to complete validation with the error: The requested Storage VMotion would move a virtual machine’s disks without assigning the virtual machine a new home (1021208)
Date Published: 5/13/2010
vMotion over Distance support with EMC VPLEX Metro (1021215)
Date Published: 5/11/2010
ESX 4.0 host configuration alarms not triggering (1021403)
Date Published: 5/12/2010
Transparent Page Sharing (TPS) in hardware MMU systems (1021095)
Date Published: 5/13/2010
Reverting to a pre-existing snapshot under specific conditions can cause incremental backups based on CBT (Changed Block Tracking) to become inconsistent (1021607)
Date Published: 5/14/2010

VMware ESXi
Unable to load vSwitch after ESX reboot (1021153)
Date Published: 5/11/2010
Creating software RAID on Windows Server 2008 R2 fails with the error: Failed Redundancy (1021487)
Date Published: 5/13/2010
Adding a virtual disk to a virtual machine that already has a virtual disk with the same UUID fails (1021189)
Date Published: 5/14/2010

VMware Fusion
Removing a Fusion virtual machine’s suspended state files (1018757)
Date Published: 5/10/2010
Troubleshooting Unity and User Access Control issues in Fusion (1019058)
Date Published: 5/13/2010

VMware vCenter AppSpeed
Licensing vCenter AppSpeed 1.0 (1021578)
Date Published: 5/14/2010

VMware vCenter Chargeback
Licensing information for vCenter Chargeback 1.0 (1021495)
Date Published: 5/14/2010

VMware vCenter Lab Manager
Adding a network interface in Lab Manager to a post-configuration virtual machine (1020286)
Date Published: 5/11/2010

VMware vCenter Server
vCenter Agent Pre-upgrade Check tool fails with a .NET Runtime 2.0 Error (1017105)
Date Published: 5/13/2010
vCenter Server and vCenter Update Manager 4.x deployment models (1017384)
Date Published: 5/13/2010

VMware vCenter Server Heartbeat
Licensing vCenter Server Heartbeat 5.5 (1021355)
Date Published: 5/10/2010

VMware vCenter Site Recovery Manager
Site Recovery Manager fails to start after removing or upgrading the SRA (Storage Replication Adapter) (1006750)
Date Published: 5/11/2010

VMware vCenter Update Manager
Specifying which patch binaries and metadata to download with the Update Manager Download Service (1017389)
Date Published: 5/12/2010
Changing the Update Manager Download Service Patch repository location (1017416)
Date Published: 5/12/2010

VMware View Manager
Automating the View login process (1014272)
Date Published: 5/11/2010
Unable to see the mapped drives and printers on View desktops (1020971)
Date Published: 5/12/2010
Advanced Settings options when creating or editing a desktop pool in VMware View Manager (1020994)
Date Published: 5/14/2010
Removing a user assignment from a virtual desktop (1021014)
Date Published: 5/14/2010
Collecting information from the View Desktop Agent (1021020)
Date Published: 5/14/2010

VMware vSphere CLI
Network operations in vSphere Client fail with the error: The type initializer for ‘xr’ threw an exception (1020563)
Date Published: 5/11/2010

How to create an account with VMware and find your customer number

Here is a video which demonstrates creating a VMware account online and finding your VMware customer number. Creating a VMware account allows VMware to provide you with information about purchases, as well as a customer number. This customer number can be used when contacting VMware Support.

How to create an account with VMware and find your customer number

 

Once you have a customer account you may want to view all of your VMware product serial numbers, registration status, and support entitlement associated with each. You can do this by clicking here.

How to share a virtual machine between users in Mac OS

This video demonstrates how to make a virtual machine on your Mac useable by different users on that Mac. That is, it details how to locate and access your virtual machine from multiple user accounts in Mac OS 10.5 and Mac OS 10.6, commonly referred to as Leopard and Snow Leopard. This isn’t the default behavior for virtual machines in Fusion so if you have a need to do this watch the video and check out the accompanying KB article: Sharing a virtual machine between users in the Mac OS.

How to share a virtual machine between users in Mac OS

Fusion users: Migration Assistant vs. Converter

Today we have a guest post from our very own Stephen Gardner from the VMware Fusion Support Team.

The VMware Fusion Migration Assistant is designed to make it easy to bring over your complete Windows PC to a virtual machine on the Mac. For the vast majority of VMware Fusion users, it is the ideal solution to migrate their entire Windows PC. The PC will need to have our “PC Migration Agent” installed. You can install this by using your Fusion CD with the PC, or by downloading it from http://www.vmware.com/go/pc2mac.

The program will walk you through how to use it, and we have more information and a guide here:  Best practices for using and troubleshooting Migration Assistant.

If you have issues with the Migration Assistant migrating over the network or want to only migrate some drives on your Windows PC, you should consider VMware Converter. (VMware vCenter Converter is a separate, free program that will allow you to convert a Windows or Linux PC for use with any of multiple VMware products; it will not work with Windows 7.)

You can register to download Converter here: http://www.vmware.com/download/eula/converter_starter.html, and there’s a video walkthrough for version 3 on our YouTube channel: http://www.youtube.com/user/VMwareELearning#p/u/18/2cpIbSql6ok.

Words of advice:

The process to move your PC to your Mac (whether you use Converter or Migration Assistant) will take several hours, and is largely dependent on the speeds of your computers, the amount of data you’re converting (the size of your PC), and your network connection (if you’re using Migration Assistant). You should plan on letting the program run overnight, and possibly over the course of 1 or 2 days for a PC with a lot of big files (> 100GB total).

A wireless connection is okay, but much slower and not as reliable as a wired connection. There’s nothing worse than a failed connection while trying to perform a 1 or 2 day operation! If your computers do connect to the internet wirelessly, you can still use Ethernet cables to plug them both into your router/airport to improve reliability; better safe than sorry.

New articles published for week ending 5/8/2010

VMware Consolidated Backup
Skipping drives in VMware Consolidated Backup operations (1009210)
Date Published: 5/4/2010
VMware Consolidated Backup fails with the error: The System Folder could not be found. Drive letter mount points and OS version cannot be determined. (1007525)
Date Published: 5/4/2010

VMware ESX
Rolling back an ESX installation from 4.x to 3.x (1017053)
Date Published: 5/5/2010
Using RDP to connect to a Windows 2003 virtual machine fails with the blue screen error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) (1019253)
Date Published: 5/5/2010
Specifying the NIC teaming policy from the command line in ESX 4.0 (1019864)
Date Published: 5/5/2010
Powering on a virtual machine configured with 8 vCPUs fails (1019868)
Date Published: 5/4/2010
Understanding "VMM fault" and "VMM64 fault" virtual machine monitor and executable failures (1021174)
Date Published: 5/6/2010
VMware Tools icon is not visible on the Windows System Tray (1020830)
Date Published: 5/3/2010

VMware Fusion
Troubleshooting parent virtual disk errors in Fusion (1018832)
Date Published: 5/6/2010

VMware ThinApp
Licensing ThinApp 4.0 (1021156)
Date Published: 5/3/2010
The SandboxRemovableDisk Parameter in Package.ini in ThinApp (1021310)
Date Published: 5/6/2010

VMware vCenter Converter Standalone
Converting a Linux operating system fails with the error: Unable to query the live linux source machine (1014789)
Date Published: 5/7/2010
Failed to read GRUB configuration error after performing a conversion (1021306)
Date Published: 5/7/2010

VMware vCenter Lab Manager
Prevent Users From Manually Resizing the MKS Console Dialog Box in Mozilla Firefox 3 and Later (1021337)
Date Published: 5/7/2010

VMware vCenter Server
Forcing a localized vSphere Client installation to launch in English (1016403)
Date Published: 5/4/2010
vCenter Server fails to start with the error: ORA-12154: TNS:could not resolve the connect identifier specified (1016405)
Date Published: 5/4/2010
Update Manager fails to remediate a host with the error: The host <hostname> has a VM <vmname> with VMware vCenter Update Manager or VMware vCenter installed (1017979)
Date Published: 5/6/2010
Installing vCenter Server 4.0 on Windows 2008 R2 fails with the error: error code: 1789 the trust relationship between this workstation and primary domain failed (1020107)
Date Published: 5/6/2010
vCenter Server 4.0 installation error: Setup cannot create vCenter Server directory Services instance (1020609)
Date Published: 5/3/2010
Cannot start the VirtualCenter Server service after migrating the vCenter Server database to a new server (1020836)
Date Published: 5/3/2010
Unable to see domain users from within vi client connected to virtual center server (1017550)
Date Published: 5/7/2010
The Hardware Status tab fails to display in vSphere Client with the error: Not authorized to access this service (1020288)
Date Published: 5/4/2010

VMware vCenter Site Recovery Manager
"Failed to Prepare Shadow VM for Recovery" Error When Using NetApp Arrays (1020606)
Date Published: 5/3/2010

VMware View Manager
Cannot configure multi-monitor settings for non-persistent desktops connected through PCoIP (1019866)
Date Published: 5/5/2010
View Client fails to connect with the error: The connection to the View Server could not be established. The Connection to the View Connection Server is not started (1020455)
Date Published: 5/3/2010
The Connection Broker service fails with the error: An HTTP error occurred: status code=500 (1020566)
Date Published: 5/5/2010
USB redirection in View Client is not supported for certain desktop configurations (1020980)
Date Published: 5/6/2010

VMware VirtualCenter
Deleting a datastore from the Datastore inventory results in the error: device or resource busy (1015791)
Date Published: 5/7/2010