VMware Fusion® 3 launched just two days ago and we're starting to hear some comments in social media circles. There are tons of accolades and we appreciate everyone saying how much they love the new release!
As with any product however there might be an annoyance here or there that we didn't think about. Here's an example Tweet we heard this morning:
Don't like how VMWare Fusion 3 adds a menu bar item that I can't get rid of
That was enough for the Knowledgebase Team to spring into action to publish a new KB on how to turn this menu bar item off. Some people want the control of whether they want to see this icon or not, and we did put this option into the product. It's just not obvious how to change this setting.
Presenting KB article: Modifying the VMware Fusion 3 menu bar item
We went one step further and also created related KB: Understanding Unity and the Windows System Tray in Fusion 3 (1015362) in case there is any confusion about that change to the product too.
Hopefully these two KB articles will help many of you get Fusion setup just the way you want it, so you can get down to really using it. We are committed to monitoring social networks for customer feedback about our products, and responding. We benefit directly from your reactions to our products – so please keep up the chatter!
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On October 27th VMware launched VMware Fusion® 3 as well as Workstation 7. Unfortunately, our servers were not up to the task of dealing with the demand. Not only that, customers were not able to retrieve their serial keys or access the Licensing site. It was like a perfect storm was brewing.
While our IT Teams scurried to resolve the issues, the Knowledge Base Team too responded by creating an up-to-the-minute live document:
Alert: Licensing and upgrading VMware Fusion 3.0 / VMware Workstation 7
This KB article is still being updated as new information becomes available. If you have been affected by this, please read the KB. If you know how to spread the word to your friends and colleagues, please do so.
We apologize for any inconvenience this may have caused you.
UPDATE: Please read the Fusion Team’s Response here…
You may already be familiar with our popular KB article: VMware ESX and ESXi 3.5 Comparison (1006543). A lot of you weren’t quite sure of which product had which specific feature. We know you all love wading through our marketing material but some of you are strangely drawn to just plain facts.
Just for you folks, we have created a new KB which talks about the latest version of VMware ESX and ESXi, that is, version 4. The article provides a detailed comparison of VMware ESX and ESXi 4.0. It is separated into capabilities or features and compared at that level.
Here you go, enjoy!: VMware ESX and ESXi 4.0 Comparison (1015000)
We have an announcement today!
The VMware Knowledge Base now features Answer Wizards!
What is an answer wizard you ask? An Answer Wizard is an easy-to-use tool that guides you through the process of resolving your problem. You start by picking the problem that most closely resembles your problem. After that, you are guided through a series of checks and tests in a logical order to help resolve your problem in the simplest way.
Look for the new link to the Answer Wizards on the main Knowledgebase page shown here to get started.
Watch for the number of Answer Wizards available to grow as we roll this out!
Mac OS X (10.5 and above) includes Time Machine, a utility that makes backups of all changed files on your Macintosh HD. This is suitable for Mac files, but many customers are unaware that Time Machine is not a suitable solution for virtual machine files. If you have ever tried restoring a VM from a Time Machine backup it will most likely fail.
Below are some highly recommended Knowledgebase articles that address these very issues for Mac users and help you backup your virtual machines.
||Protecting data from accidental loss
||Best Practices for virtual machine backup (Programs and Data)
||Excluding the Virtual Machines folder from being backed up by Time Machine
We continue to see a high demand for answers about the licensing of VMware products, so today we’re highlighting some new KB articles that are quickly gaining in popularity.
If you don’t see what you’re looking for here perhaps we already covered it in this previous post.
||Creating a Single Host and Centralized License file on the License Portal
||VMware Partner Activation Codes (PAC) Explained
||Verifying purchased licenses meet current need
||Troubleshooting Missing or Incorrect Licenses on the Portal
We completed our earlier poll and while we were happy with the result, we know there is always room for improvement.
Please help us by answering these 4 quick follow-up questions.