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Monthly Archives: October 2009

We’re Listening

VMware Fusion® 3 launched just two days ago and we're starting to hear some comments in social media circles. There are tons of accolades and we appreciate everyone saying how much they love the new release!

As with any product however there might be an annoyance here or there that we didn't think about. Here's an example Tweet we heard this morning:

Don't like how VMWare Fusion 3 adds a menu bar item that I can't get rid of

Here's the menu bar item (leftmost)

That was enough for the Knowledgebase Team to spring into action to publish a new KB on how to turn this menu bar item off. Some people want the control of whether they want to see this icon or not, and we did put this option into the product. It's just not obvious how to change this setting.

Presenting KB article: Modifying the VMware Fusion 3 menu bar item

We went one step further and also created related KB: Understanding Unity and the Windows System Tray in Fusion 3 (1015362) in case there is any confusion about that change to the product too.

Hopefully these two KB articles will help many of you get Fusion setup just the way you want it, so you can get down to really using it. We are committed to monitoring social networks for customer feedback about our products, and responding. We benefit directly from your reactions to our products – so please keep up the chatter!

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VMware Fusion 3.0 / VMware Workstation 7

On October 27th VMware launched VMware Fusion® 3 as well as Workstation 7. Unfortunately, our servers were not up to the task of dealing with the demand. Not only that, customers were not able to retrieve their serial keys or access the Licensing site. It was like a perfect storm was brewing.

While our IT Teams scurried to resolve the issues, the Knowledge Base Team too responded by creating an up-to-the-minute live document:

Licensing and Upgrading VMware Fusion 3.0 / Workstation 7
Alert: Licensing and upgrading VMware Fusion 3.0 / VMware Workstation 7

This KB article is still being updated as new information becomes available. If you have been affected by this, please read the KB. If you know how to spread the word to your friends and colleagues, please do so.

We apologize for any inconvenience this may have caused you.

UPDATE: Please read the Fusion Team’s Response here…

New articles published for week ending 10/25/2009

VMware ESX
Unpresenting a LUN from ESX 4.X and ESXi 4.X (1015084)
Date Published: 10/23/2009
Cannot set a virtual SCSI controller to shared (1013158)
Date Published: 10/22/2009
VMware ESX and ESXi 4.0 Comparison (1015000)
Date Published: 10/21/2009
Resolving the error: The virtual machine is unable to reserve memory (1014955)
Date Published: 10/20/2009
VMware Fusion
Resolving the VMware Fusion error: The virtual machine is unable to reserve memory (1014958)
Date Published: 10/20/2009
VMware ThinApp
Setting Up the RemoveSandboxOnExit Parameter Causes Mozilla Firefox to Fail (1015072)
Date Published: 10/21/2009
VMware vCenter Server
Overview performance charts are not displayed for ESX hosts and virtual machines when VirtualCenter Server is upgraded to vCenter Server 4.0 (1013820)
Date Published: 10/22/2009
'Past Week stats rollupvc40' SQL Server job fails to complete after upgrading to vCenter 4.0 (1014209)
Date Published: 10/20/2009

VMware ESX and ESXi 4.0 Comparison

You may already be familiar with our popular KB article: VMware ESX and ESXi 3.5 Comparison (1006543).  A lot of you weren’t quite sure of which product had which specific feature. We know you all love wading through our marketing material but some of you are strangely drawn to just plain facts.

Just for you folks, we have created a new KB which talks about the latest version of VMware ESX and ESXi, that is, version 4. The article provides a detailed comparison of VMware ESX and ESXi 4.0. It is separated into capabilities or features and compared at that level.

Here you go, enjoy!: VMware ESX and ESXi 4.0 Comparison (1015000)

New articles published for week ending 10/18/2009

VMware ESX
VMware ESX 3.5, Patch ESX350-200910401-SG: Updates VMkernel, Tools, hostd (1013124)
Date Published: 10/16/2009
VMware ESX 3.5, Patch ESX350-200910402-BG: Updates ESX Scripts (1013125)
Date Published: 10/16/2009
VMware ESX 3.5, Patch ESX350-200910403-SG: Updates Web Access (1013126)
Date Published: 10/16/2009
VMware ESX 3.5, Patch ESX350-200910405-SG: Updates mptscsi drivers (1013128)
Date Published: 10/16/2009
VMware ESX 3.5, Patch ESX350-200910406-SG: Updates Service Console DHCP Client (1013129)
Date Published: 10/16/2009
VMware ESX 3.5, Patch ESX350-200910408-BG: Updates VMkernel iSCSI driver (1013131)
Date Published: 10/16/2009
VMware ESX 3.5, Patch ESX350-200910409-BG: Updates Emulex FC driver (1013132)
Date Published: 10/16/2009
VMware ESX 3.5, Patch ESX350-200910404-SG: Updates CIM (1014635)
Date Published: 10/16/2009
Dell Controller and Software Components sensor not displayed under Health Status in VI Client (1014756)
Date Published: 10/16/2009
VMware ESX Server 3.0.3, ESX303-200910402-SG: Updates Service Console DHCP Client (1014758)
Date Published: 10/16/2009
VMware ESX Server 3.0.3, ESX303-200910401-BG: Updates VMX (1014759)
Date Published: 10/16/2009
ESX 3.5 hosts running ESX 3.5 Update 4 Release Async drivers might fail during boot time after installing ESX350-200910401-SG (1014799)
Date Published: 10/16/2009
VMware ESXi
VMware ESXi 3.5, Patch ESXe350-200910401-I-SG: Updates Firmware (1014761)
Date Published: 10/16/2009
VMware ESXi 3.5, Patch ESXe350-200910402-T-BG: Updates VMware Tools (1014762)
Date Published: 10/16/2009
VMware Fusion
Protecting data from accidental loss (1014511)
Date Published: 10/14/2009
Best Practices for virtual machine backup (Programs and Data) (1013628)
Date Published: 10/14/2009
Excluding the Virtual Machines folder from being backed up by Time Machine (1014046)
Date Published: 10/14/2009
Setting up mirrored folders for your Mac and virtual machine (1014127)
Date Published: 10/14/2009
Cannot install VMware Tools after upgrading to Windows XP from Windows 98 or earlier (1014265)
Date Published: 10/13/2009
VMware Tools begins to install, then rolls back (1014290)
Date Published: 10/13/2009
Troubleshooting VMware Tools in Fusion (1014522)
Date Published: 10/13/2009
VMware vCenter Server
cleanup_events_tasks_proc stored procedure fails to run on vCenter 4.0 (1014893)
Date Published: 10/15/2009
VMware vCenter Site Recovery Manager
Setting up the Shared Recovery Site feature in VMware Site Recovery Manager 4.0 (1014640)
Date Published: 10/14/2009

Answer Wizards

We have an announcement today!

The VMware Knowledge Base now features Answer Wizards!

What is an answer wizard you ask? An Answer Wizard is an easy-to-use tool that guides you through the process of resolving your problem.  You start by picking the problem that most closely resembles your problem. After that, you are guided through a series of checks and tests in a logical order to help resolve your problem in the simplest way.

Look for the new link to the Answer Wizards on the main Knowledgebase page shown here to get started.

answer-wizard

Watch for the number of Answer Wizards available to grow as we roll this out!

VMware Fusion and Time Machine

Mac OS X (10.5 and above) includes Time Machine, a utility that makes backups of all changed files on your Macintosh HD. This is suitable for Mac files, but many customers are unaware that Time Machine is not a suitable solution for virtual machine files. If you have ever tried restoring a VM from a Time Machine backup it will most likely fail.

Below are some highly recommended Knowledgebase articles that address these very issues for Mac users and help you backup your virtual machines.

 

KB # Title
1014511 Protecting data from accidental loss
1013628 Best Practices for virtual machine backup (Programs and Data)
1014046 Excluding the Virtual Machines folder from being backed up by Time Machine

 

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New articles published for week ending 10/11/2009

VMware ESX
A virtual machine alternates between an Orphaned and normal state in vCenter with the error: File layout not found in cache, fetching from host agent (1013278)
Date Published: 10/9/2009
Troubleshooting VSS errors (1014298)
Date Published: 10/7/2009
Extended ASCII characters are not supported by all CIM client toolkits. (1014351)
Date Published: 10/7/2009
Using the esxcfg-auth –usecrack command to set password complexity (1014573)
Date Published: 10/6/2009
VMware Tools does not start on a Solaris guest (1014683)
Date Published: 10/6/2009
Information about using SNMP with VirtualCenter 2.5 and ESX 3.5 (1013758)
Date Published: 10/5/2009
VMware Fusion
Understanding Snapshots and AutoProtect in VMware Fusion (1014509)
Date Published: 10/5/2009
VMware vCenter Server
The Hardware Status tab displays the error: Hardware monitoring service on this host is not responding or not available (1013080)
Date Published: 10/8/2009
VMware vCenter Site Recovery Manager
Site Recovery Manager (SRM) 4.0 Upgrade FAQ (1013166)
Date Published: 10/5/2009
Enabling 128-bit encryption for SRAs that use SSL (1014232)
Date Published: 10/5/2009
Using vCenter Heartbeat With SRM 4.0 (1014266)
Date Published: 10/5/2009
Setting up VMware vCenter Site Recovery Manager with Partner Storage Arrays (1014610)
Date Published: 10/5/2009

New Answers to License Questions

We continue to see a high demand for answers about the licensing of VMware products, so today we’re highlighting some new KB articles that are quickly gaining in popularity.

If you don’t see what you’re looking for here perhaps we already covered it in this previous post.

 

KB # Title
1005132 Creating a Single Host and Centralized License file on the License Portal
1003303 VMware Partner Activation Codes (PAC) Explained
1005513 Verifying purchased licenses meet current need
1005554 Troubleshooting Missing or Incorrect Licenses on the Portal

How do you rate these aspects of the Knowledgebase?

We completed our earlier poll and while we were happy with the result, we know there is always room for improvement.

Please help us by answering these 4 quick follow-up questions.