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Monthly Archives: September 2009

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New articles published for week ending 9/27/2009

VMware ACE
VMware Tools general installation steps (1014294)
Date Published: 9/24/2009

VMware ESX
VMware ESX 4.0, Patch Release ESX400-200909001 (1014078)
Date Published: 9/25/2009
VMware ESXi 4.0, Patch Release ESXi400-200909001 (1014079)
Date Published: 9/25/2009
VMware ESX 4.0, Patch Release and Cisco Nexus 1000V Virtual Ethernet Module (1014080)
Date Published: 9/25/2009
VMware ESXi 4.0, Patch Release and Cisco Nexus 1000V Virtual Ethernet Module (1014081)
Date Published: 9/25/2009
VMware ESX 4.0, Patch ESX400-200909401-BG: Updates vmx and vmkernel64 (1014019)
Date Published: 9/25/2009
VMware ESX 4.0, Patch ESX400-200909402-BG: Updates VMware Tools (1014020)
Date Published: 9/25/2009
VMware ESX 4.0, Patch ESX400-200909403-BG: Updates bnx2x driver (1014021)
Date Published: 9/25/2009
VMware ESX 4.0, Patch ESX400-200909404-BG: Updates ixgbe driver (1014022)
Date Published: 9/25/2009
VMware ESX 4.0, Patch ESX400-200909405-BG: Updates perftools (1014023)
Date Published: 9/25/2009
VMware ESX 4.0, Patch ESX400-200909406-BG: Updates hpsa driver (1014024)
Date Published: 9/25/2009
Virtual machine memory usage alarms triggered for virtual machines when guest operating system memory usage is low (1013206)
Date Published: 9/25/2009
vNetwork Distributed Switch Proxy Switch Port Unavailable (1014099)
Date Published: 9/24/2009
ESX 3.5 installed using driver CD sometimes cannot be upgraded to ESX 4.x (1013442)
Date Published: 9/23/2009
Cannot connect to network after upgrading virtual hardware (1013257)
Date Published: 9/21/2009
Virtual machine IP Address and DNS Name not available on virtual machine Summary tab (1013371)
Date Published: 9/21/2009
Excessive logging for SNMP in the ESX host messages log (1014263)

Date Published: 9/21/2009
VMware ESXi 4.0, Patch ESXi400-200909401- BG: Updates Firmware (1014026)

Date Published: 9/25/2009
VMware ESXi 4.0, Patch ESXi400-200909402-BG: Updates Tools (1014027)
Date Published: 9/25/2009

VMware vCenter AppSpeed
vMotion of the AppSpeed server to hosts with different time settings causes time jumps (1013880)
Date Published: 9/22/2009
Linked clones are not deleted if a failure occurs during the deployment of several AppSpeed probes (1013876)
Date Published: 9/22/2009

VMware vCenter Server
Enabling EVC on a cluster when vCenter is running in a virtual machine (1013111)
Date Published: 9/25/2009
VirtualCenter Server service fails to start with the error: The password for user account '' has expired (1012498)
Date Published: 9/24/2009

VMware vCenter Server Heartbeat
An Incorrect Network Configuration Can Cause Installation Errors With VMware Infrastructure Client Plug-ins (1014430)
Date Published: 9/25/2009
Upgrading vCenter Server Heartbeat V5.5 or V5.5 Update 1 to vCenter Server Heartbeat V5.5 Update 2 (1014435)
Date Published: 9/25/2009

Hot Snow Leopard/VMware Fusion KBs

Snow Leopard is the hot new incarnation of Apple’s OSX, and also hot are a couple of new Knowledgebase articles we have written to address some glitches with it. These two KB articles are really getting some traction, having been accessed dozens of times and rated highly by customers (through our Star Rating System).

If you’re using Mac OSX Snow Leopard with Fusion, check these two articles out. They might just save you a call into support.

 

  1. Mouse in Fusion 2.x stops responding (1014029)
  2. Cannot launch VMware Fusion 1.x when using Snow Leopard  (1014031)

Update Manager now Supports more Databases, Operating Systems

Just wanted to highlight one new KB article that recently got published, that is Database and Operating System compatibility for VMware vCenter Update Manager 4 (1012971). This article lists all of the operating systems and SQL databases that are now supported.

Note that this is in addition to the previously published vSphere Compatibility Matrixes pdf.

Those of you using VMware vCenter Update Manager will want to read it.

Database and Operating System compatibility for VMware vCenter Update Manager 4

New articles published for week ending 9/20/2009

VMware Converter
Cannot assign IP address to a NIC after a physical to virtual conversion because a duplicate IP exists (1014169)
Date Published: 9/18/2009

VMware ESX
Cannot downgrade from ESX 3.5 to ESX 2.5 (1012160)
Date Published: 9/17/2009
Time Synchronization in Guests Deployed from OVF Templates (1014038)
Date Published: 9/16/2009
NUMA Settings for Unisys ES7000-7600R with ESX 4.0 (1014097)
Date Published: 9/15/2009
NIC Teaming load balancing does not work with global vSwitch configuration on ESX 3.5 (1013691)
Date Published: 9/16/2009
VMotion fails at 10% with the error: A general system error occurred: Migration failed while copying data, Broken Pipe (1013150)
Date Published: 9/16/2009

VMware Fusion
Cannot launch VMware Fusion 1.x when using Snow Leopard (1014031)
Date Published: 9/16/2009
Mouse in Fusion 2.x stops responding (1014029)
Date Published: 9/16/2009

VMware vCenter AppSpeed
The AppSpeed button and tab are unavailable (1013835)
Date Published: 9/15/2009
Deleting unnecessary AppSpeed server snapshots (1013836)
Date Published: 9/15/2009
Automatic deployment of AppSpeed probes that are listening on vNetwork Distributed Switch fails (1013840)
Date Published: 9/15/2009
Deploying AppSpeed probes fails when the AppSpeed server resides inside a vApp (1013873)
Date Published: 9/15/2009
The AppSpeed deployment status bar displays In Progress when deployment fails (1013875)
Date Published: 9/15/2009
Virtual machines with Fault Tolerance enabled might not be monitored fully by AppSpeed (1013896)
Date Published: 9/14/2009
AppSpeed screen might be cut off when using a screen resolution of 1280×960 (1013770)
Date Published: 9/14/2009

VMware vCenter Server
Configuring an ESX host to display FQDN instead of IP address in vCenter without losing performance data (1014030)
Date Published: 9/14/2009

VMware vCenter Update Manager
Database and Operating System compatibility for VMware vCenter Update Manager 4 (1012971)
Date Published: 9/17/2009

VMware View Manager
Connection Broker behind the F5 Load Balancer fails outside of the network (1013280)
Date Published: 9/18/2009
VMware View external users cannot connect to the Connection Server through the Security Server (1013693)
Date Published: 9/16/2009
Manually deleting linked clones or stale virtual desktop entries from VMware View Manager (1013635)
Date Published: 9/15/2009
The VMware View Connection Server service cannot start if a .properties file contains non-UTF-8 characters (1014102)
Date Published: 9/15/2009

VMware Virtual Desktop Manager
Disabling drive redirection in View desktops when connecting with View Client or RDP (1013457)
Date Published: 9/16/2009

VMware VirtualCenter
After upgrading to vCenter 2.5 Update releases intermittent database locking causes the VirtualCenter Server service to shut down (1012141)
Date Published: 9/18/2009

New articles published for week ending 9/13/2009

VMware Data Recovery
Cannot restore a virtual machine and a Trouble writing files, error -3956 appears when using VMware Data Recovery (1013947)
Date Published: 9/11/2009 

VMware ESX 
Enabling Fault Tolerance on a virtual machine configured with a vmxnet3 vNIC fails (1013757)
Date Published: 9/11/2009 
The esxtop Storage VM Screen incorrectly lists virtual machines running on NAS/NFS storage (1013892)
Date Published: 9/11/2009
The hostd service takes a long time to start on an ESX host which uses AD authentication (1013848)
Date Published: 9/10/2009
Asianux 3, Red Hat Enterprise Linux 5, and CentOS 5 SMP virtual machines intermittently hang at startup on Nehalem systems (1013357)
Date Published: 9/8/2009
Users should ignore System Board 4 ProcHot-Limit exceeded sensor (1013850)
Date Published: 9/7/2009 

VMware ThinApp
Virtual Folders Cannot Resolve UNC Locations with Group Policy Redirection (1013933)
Date Published: 9/11/2009

VMware vCenter AppSpeed
Manually migrating the AppSpeed server fails and you have a snapshot present (1013895)
Date Published: 9/10/2009 

VMware vCenter Lab Manager
Could not find ACL in database given the parameters error when trying to share a library (1013409)
Date Published: 9/10/2009
Deploy and power on failures occur when a host is upgraded or added to the vCenter Server (1013634)
Date Published: 9/8/2009 

VMware vCenter Lifecycle Manager
Error when using Firefox 3.5 to access Lifecycle Manager webviews (1013010)
Date Published: 9/11/2009

VMware vCenter Server
vCenter Server on Windows Server 2008 with mandatory smart card authentication policy fails username/password authentication (1012128)
Date Published: 9/11/2009
Failure to enable Fault Tolerance for a virtual machine (1012285)
Date Published: 9/8/2009 

VMware View Manager
Auto-launching a virtual desktop on a Wyse Thin Client (1013889)
Date Published: 9/11/2009
Enabling Auto Connect in the VMware View Client (1013849)
Date Published: 9/11/2009 
Connecting to VMware View virtual desktops from a Wyse terminal fails with the error: No support tunnel (1013333)
Date Published: 9/10/2009
Printers are not mapping to View Client desktop virtual machines (1013520)
Date Published: 9/10/2009 

VMware vShield Zones
CLI setup command does not accept 12-bit IP addresses (1013964)
Date Published: 9/11/2009 

Heavy Hitters for Hosted Issues

Following along with our Heavy Hitters series, today’s post focuses on Hosted issues. Hosted is a name we gave to problems that occur in a product of ours that runs on top of another OS, and is therefore hosted by that OS. This includes:

  • Converter & VI 3.5 Converter ACE / Workstation
  • VMware Player
  • VMware Server
  • Fusion
  • Capacity Planner
  • LifeCycle Manager
  • Windows Toolkit / Studio
  • Stage Manager
  • Thinstall
  • Dune (VS-O – Virtual Service Orchestrator)

Here are the most used KB articles for these products:

Article # Title
1005466 Downloading, verifying, and installing Fusion
1003484 Troubleshooting startup issues or manually reinstalling Fusion
1004870 Troubleshooting an Unrecoverable Error in VMware Fusion
1001354 Manually removing VMware Tools for Windows
1003861 Verifying the integrity of hosted virtual machine parent disks
1005483 Converting physical computers or other virtual machines into Fusion virtual machines
1012933 VMware Server 2.0 is not available for download or installation
1004974 Unable to install a guest operating system from CD-ROM
1005934 Troubleshooting a Workstation runVM failed unrecoverable error

New articles published for week ending 9/6/2009

VMotion fails in an EVC Cluster after virtual machine hardware is upgraded from version 4 to version 7 (1013011)
Date Published: 9/1/2009
Preventing periodic writes to a SSD drive (1013740)
Date Published: 9/1/2009

VMware vCenter Lab Manager
Global accounts override Organization accounts (1012620)
Date Published: 9/3/2009 

VMware vCenter Server
vCenter 4.0 install fails with Error 28035 (1013530)
Date Published: 9/3/2009 

VMware View Manager
Effect of stopping VMwareVDMDS service on View 3.1 upgrade (1012990)
Date Published: 9/5/2009
Upgrading View 3.1 to 3.1.1 clears View Connection Server settings from LDAP (1013300)
Date Published: 9/5/2009
Administrator window does not list users after a query (1013502)
Date Published: 9/5/2009
MMR might fail after restarting a virtual machine in vCenter (1013503)
Date Published: 9/5/2009
Re-registering a linked clone in VirtualCenter changes the BIOS UUID of the linked clone (1013505)
Date Published: 9/5/2009
View takes more time to delete virtual machines from a non-persistent pool if you enable Power off and delete virtual machine after first use (1013760)
Date Published: 9/5/2009

Popular KB Updated: Purging old data from the database used by vCenter Server

One of our frequently used Knowledge Base articles, Purging old data from the database used by vCenter Server (1000125) has just been updated for vCenter Server 4.0 and contains new scripts which you can run on your SQL database to shrink it.

Support gets a lot of calls about database file growth.  Both Oracle and Microsoft SQL Server scripts are included.

Database purging scripts

Caution: The scripts attached to this article are intended for execution by database administrators (DBAs) who are experienced with using database client tools to execute SQL commands. The purpose of the scripts is to delete data. VMware strongly recommends that you stop the VirtualCenter Server service and make a full, reliable backup of your database before attempting this process.

Top 20 articles for August 2009

Here is our monthly update of the Top 20 KB articles for the month of August.

  1. Upgrading to ESX 4.0 and vCenter 4.0 best practices (1009039)
  2. Installing ESX 4.0 and vCenter 4.0 best practices (1009080)
  3. Best practices for using and troubleshooting VMware Converter (1004588)
  4. Downloading, verifying, and installing Fusion (1005466)
  5. Enhanced VMotion Compatibility (EVC) processor support (1003212)
  6. Consolidating snapshots (1007849)
  7. Decoding Machine Check Exception (MCE) output after a purple screen error (1005184)
  8. Restarting the Management agents on an ESX Server (1003490)
  9. Verifying ESX virtual machine file integrity (1003743)
  10. Troubleshooting Adding an ESX Server Host to a VMware High Availability Cluster (1001596)
  11. Increasing the amount of RAM assigned to the ESX Server service console (1003501)
  12. Troubleshooting startup issues or manually reinstalling Fusion (1003484)
  13. Powering off a virtual machine hosted on ESX host from the command line (1004340)
  14. VMware ESX and ESXi Comparison (1006543)
  15. Troubleshooting SCSI Reservation failures on Virtual Infrastructure 3.x and vSphere 4.x (1005009)
  16. VMotion CPU Compatibility – Migrations Prevented Due to CPU Mismatch – How to Override Masks (1993)
  17. Virtual machine does not power on because of missing or locked files (10051)
  18. Pegasus (cimserver) memory leaks reported in ESX 3.5 Update 2 and later (1009607)
  19. Upgrading an ESX 3.x virtual machine to ESX 4.0 (1010675)
  20. Service mgmt-vmware restart may not restart hostd (1005566)